There is simply no excuse for this...

After checking my inventory and discovering that ALL of my scripts, and a good hunk of my items are "missing from database", I checked the forums, and found this thread:

/327/e1/212211/1.html

This is simply bullsh*t. Instead of adding tons of new, idiotic "features", LL needs to immediately concentrate on allowing residents to secure their possessions and protect them from assinine database hiccups and other asset server problems.

The simple fact that most people here "know" about the problem is evidence enough that this long-lingering issue MUST be addressed. I cleared cache and relogged multiple times, I reinstalled the client, and still no joy.

A simple applet, written to copy and store database items for a singe avi, hosted on the SL website as a function under "My Account" would be a simple way to solve the problem. It's impossible to backup on the client-side...and as I've learned building or buying ANYTHING in this place is a literal crapshoot, these days.

So..my question...What is the possible justification for the Lindens refusing to address this issue? Why won't they act, when they KNOW it's a problem? Why can't they, just for ONCE, take a step forward to improve the security of residents in their increasingly buggy environment?

They've removed Live Help, they've insured that it's next to impossible to find any in-world help, and their so-called "resolutions" to incessant problems such as griefing are simply pathetic.

But...I have voice. Oh my. I'm so bloody thrilled.

From the other thread mentioned..

I found a work-around for COPIABLE items that have this problem. [[[NOTE!!!:: untested outside of my own avatar, so may or may not work.]]]

Go into yoru Inventory and R-Click on the itme giving you the error to get the drop down menu.
Make a COPY of your item.
Go to a ~different~ folder and PASTE the itme there.
Rez item from new folder.
Rez item from old location.
Delete un-needed copies as desired.

But yes, I would like to see LL fix long standing issues instead of new "features" that very few (if any) want. I won't hold my breath though.

~Jessy

The JIRA issue # is SVC-553, "numerous reports of objects, notecards, scripts, gestures "missing from database". Many people have filed bugs on this, but they are all being marked "resolved" and folded into this bug. So, please, go vote -- LL seems unaware that this is suddenly at epidemic levels.

Also relevant is Bug SVC-114, recently retitled "Meta-Issue: Inventory Loss: issues, fixes, development". This relates particularly to the no-copy-item-disappear-on-rez nastiness.

The third relevant bug is one requesting per-resident inventory backup:
VWR-358, "New feature -> Inventory -> Back-up/Export"

I'm sure you're all sick of Nika's how-to-vote tips, so I won't include them. BUT if anyone needs them, please reply to this.

It is INSANE that we have to vote on something that if they don't fix, threatens the whole economy and future of SL. Truly crazy that they don't do anything it takes to fix this without us having to bring it to their attention.

When did voting ever made any difference? The developpers of LL get to choose the work they want, and it's much more fun to them to invent new "features" than to fix basic inventory programs. Hell I got stuff on floppies dating back to 1990 that are still accessible and LL's crappy server can't even find stuff I had a year ago...

When LL says a bug has been resolved, they mostly mean they told the customer it's can't be fixed. What they really mean is nobody "feels" like trying to fix it. and since their work protocol allows them to choose their project, then it's up to whoever has enough work ethics left to disregard their own self gratification and do some real work for a change. A job is not always pleasant to do. Real professionals will do the unpleasant job just as efficiently as the pleasant one. Get the hint?

I really don't get how they can even take the approach that they seem to take concerning bugs vs new features.

I work in data processing and our users only *vote* on Enhancements. We are "required" to fix bugs - and anything involving data corruption, missing data, or program crashes is absolute high priority and gets fixed before anything else is done. They just really seem to have the entire concept backwards.

Yes, I often lament the idiocy of "voting" on bugs.

They are EFFIN' BUGS, DAMMIT! FIX THEM OR DIE ALREADY!

They need to triage them internally, and then fix them. No further resident input on them, except repros and details needs to be solicited, least of all "resident prioritization". Every damn bug above "trivial" needs to be triaged, then fixed. Strike that.. every bug needs to be triaged and fixed. There are tons of bugs that need everyone to vote on them. However, I am not going to go over to that site and vote for every bug, even though I want them all fixed yesterday. I mean, is this anything more than a "duhhhh, geee" or what?

Voting on new features makes perfect sense. NOT bugs.

"voting" on bugs in Jira, for LL or any of the many many other companies that use it as a feedback portal, is meant to simply provide a way for residents to highlight bugs that we feel are particulary urgent. I'm sure LL does not wait for us to vote on something to fix it, lol! Our inputs are just one piece of information they use during triage. Torley has made reference in the past to bringing up issues during bug triage meetings BECAUSE the vote rate is very high. That's what makes me believe that we can affect LL's triage with a burst of votes.

If no-one voted for anything, of course LL would go on and continue fixing bugs at the same rate, they would simply be triaging them without our input.

LL is a startup company working on a complex product. They are under the gun to roll out new features or they die. To believe that they are in a position to fix every bug is, imho, naive on our part. Therefore, triage is important.

@twosteppin, heh no truer words.

To be honest, they ARE fixing bugs at the same rate. This has been an issue since April. Yes, April. There is no way for them to get back the things that have disappeared now, they are gone forever as far as I am concerned. I wont go into the amount of things I have lost, mainly clothing (Expensive stuff that I chose to store in prims to reduce my inventory load, like an idiot) and I have given up getting any of that back.

What I would like to see is a fix to keep this from happening again and again and again. Things that I found to work right after my first massive loss of items are now missing from database as well. Any tickets are marked as resolved (as mentioned before) because its considered a bug they are working on.

We see all these threads about 'are sales down?' over and over, why on earth do YOU think sales are down? Would YOU spend your Lindens (ahem, RL cash turned into lindens) on items that could just be GONE later, never to be found again? Would you really go on those fun shopping sprees if you are losing items left and right? No, you wouldnt. This is why people are shopping less (one of the reasons, granted). This is why people are frustrated with SL.

I love SL, honestly, a lot of great friends and places to explore. However those places are not making the money they used to in order to survive. Designers are seeing less sales. Explore areas that made their money to pay for their sims by rentals are seeing less income because people are pulling out of SL completely. This is a massive issue and I truly hope LL addresses it before more people leave and we lose some of the content we all enjoy.

I think we can all handle crashes, lag, land ads, age verification on and on...but losing the economy and how we all survive to get to BE in SL, how is that going to help anyone in the long run?

reason i`ve been spending only a handfull of L$ these days, used to spend a couple thousand L$ a week on new clothing but these days i stick to buying 1 or 2 pieces aweek unless i find something i want

also tend to stay far away from no copy items just cause of this issue and basicly will hurt the furniture market

There is an implicit assumption that they could fix this if they wanted to.

The short explanation is that many parts of the code were written never expecting a database change to fail. There are a plethora of problems that fall out of this optimistic coding of which these are just some (building "snap-back", and purchased item delivery failures are other major effects).

The databases are dropping requests because of overload. This is why they were recently turning off search and such in order to try to reduce the load.

I do have sympathy for the staff that know (and they do know) that there are world destroying system failures present and that they are powerless to stop it.

If the Phil were more interested in the matter, he could purchase some big, expensive iron to run the databases. I continually boggle that he doesn't choose to.

I hear you and agree. It's just frustrating.

I agree with that, Ashlynn.

But I don't think our little economy is nearly as important to LL as it is to us, or as important as it once was to them.

Because now we have a meta-economy going on, on top of ours.

Mini-economy: We make and sell things to each other, for Lindens.

Meta-economy: Real-life companies hire developing companies, for real-world money (and huge amounts) to build their properties.

The real-life companies don't care about selling anything in the mini-economy; rather, they depend on free accounts to keep on traipsing through the revolving door to see their advertising SL "presence."

LL appears to be focusing more on the meta-economy now. This is one reason we have the free accounts - because no one is going to pay to simply come in and look at real-life company ads.

Our mini-economy has become more irrelevant. Doesn't mean it can't still struggle along, though.

coco

I completely agree that it appears our mininess seems unimportant to them. I think that lack of concern is going to bite em in the metabutt someday. Imagine if say, TV did this. They really get their money from comercials...so say they stop worrying about the content of their shows and people, displeased, stopped watching. Hmmm....would you as a large company support a show with no real exposure? Hopefully something happens to resolve this, but I hate to see SL go further downhill from not paying attention to the mini-us.

I've yet to find a RL company in SL worth a sh**.

Can anyone name anything that a RL company is doing that's worth anything? Most are unpopulated sims with mediocure (at best) builds and nothing to offer.

Back on topic;
Bugs/glitches need addressed bad *shrugs* I agree with Pratyeka. The biggest bug with SL is the "Tao of Linden." That ~might~ make sense on who works on what new ~feature~, but bugs need assigned to people and teams to fix. If people at LL don't have the expertise to fix bugs, then they should be assigned to bug teams to assist them in other ways.

When the bug list is down to a managable level (Right now it's not managable, it's outragously out of control), then LL can return to the "Tao" if they so wish.

I keep hoping and praying that Philip will grow up someday and run the company instead of just sitting there watching it crumble.

I honestly think we should enter a JIRA entry to fix LL Management. Perhaps if they got enough votes on that, LL might get a clue.

~Jessy

Oh, so LL is putting their focus on servicing RL companies. So why are they leaving in droves?

Because those RL companies don't have the brainpower to figure out that if they offered something we would WANT in SL, we'd visit their sims and parcels more, and see all the ads for their RL products *rolls eyes*

~Jessy

See my poster in the hangout.

I have to admit, Ive never visited one of the RL company sims...I didnt even truly realize they were in world. Do new people get informed of them? I didnt know about them until I saw them mentioned on the forums so...just how are they getting any exposure anyway? So see, they should focus on bugs instead *grumbles*

I think Pontiac is doing a great job with Motorati.

Ummm...what are they doing with it? o.0

~Jessy

Though I agree with a lot of this, I don't see SL as having really expanded in the last 6-8 months. The total population contines to grow but we're still hovering at around 50k online at once, max. Problems now are arguably worse than they were at the start of the year, despite not really having any growth in concurrancy.

If true, that`s retarded. I don`t think the RL companies are getting here what they had anticipated and I don`t see them sticking around in the long run.

Speaking of a "long run," that`s what I`ve been seeing people do in response to these rl companies. They`ve been running far, far away from them.

You say yourself- "no one is going to pay to simply come in and look at real-life company ads." Exactly, none of us are here for that. I mean, there must be someone out there who likes it, but for the most part- no.

I have not lost anything (yet) that I know of *Touch plywood cube* but if I do and it's my working gear, then I will be off, out, gone. For good.

I sympathise with all that lose inventory. A backup solution is long overdue.
As mentioned, inventory backup with the web account seems a good idea. Could maybe even browse and clean from there. Now THAT would be good.