COMMENT IN THE BLOGS If you have had an Openspace region DOES ANYONE FEEL MY PAIN?

Comment Made about ""Details on the Q2 2008 Island Price Change"" by Jack Linden

If you have had an Openspace region delivered on the 1st April 2008 or later, you may cancel that order for a full refund.

This seems to me the wrong choice of handling this option Not only for the Residents who ordered many open space regions but for those lindens that worked countless days on setting them up. Not to mention they have to redo the work when the residents re-orders the new open space. I am not sure who came up with this process but it doesn’t seem to be the most efficient. In fact, I believe this will cause many frustrations to our resident(s) who have also spent time building and has to redo the work.
Having said that, I ask Jack please come up with a better approach on handling this situation that can benefit both your residents and your concierge team.

The Herrey's at Beach Front Realty..

/me waves at breeze, half of the great team that have some of the prettiest rental sims in SL.

And I agree, it seems like they could have thought through this whole change in policy a little better.

I feel Your pain. I had 3 set up on the 15th. Hope my tenants don't read the forum, since I have no idea how to break it to them.

Right now I feel sick. I am just hoping someone at LL gets clue and open up some more options.

It's ridiculous. I am 8 days short of getting an island for 1000 instead of 1695. I don't need an open space sim, or else I would have bought one. They should have thought of some kind of discount: the more days later, the lesser discount you get. That would have been fair. But no...

I think them offering any kind of discount is a step above what they need to do

if you go to a store and buy something and find out the next week it is on sale do you expect to get a refund of the sale price difference?
and not all stores put out flyers either... or what about you buy a car or a house and then the market falls...

There is reference on the blog to a cancellation policy. Any sim on the grid for less than 30 days can be taken down and refunded. There is a 100usd restocking fee, which some say will be waved.

That relevant to the contrary, if you read the blog you might understand the point

I've already expressed my anger in the blog comment there so here I'll just say I'm disappointed by LL.

I've been disappointed by LL for so many times, but the past changes weren't much about money.
This is about the money we pay and the money they get, and they just bluntly throw us a handout with new pricing that affects us a lot.
They play with out money, now they will have to taste the bitterness of the rotten fruit when it drops from the tree.

To be fair Rhaorth, These were only available for individual sale at the beginning of March.

I am sure they sold 1000s. Hence the careful nature of their refund policy.

I have known many people who will do this at stores, they do usually get the difference. But yes I agree that anything LL does is more than they have to.

"That relevant to the contrary, if you read the blog you might understand the point"

hope thats not aimed at me,
just trying to help...

I am in Your shoes with 3 new 100% rented openspaces, that i will NOT pull out from under my tenants. I also am hoping for other options/solutions or for My tenants sake i will just have to eat the money.

Chris and Rhaorth are both beside the point, this is about the Openspace.
If it was their price change and there will be no compensation of whatsoever for any buyers before april, I would just say "too bad" and shrug. Because time matters too, my client wanted her sim as soon as possible.
However, LL thought they are great and generous they should do more than what they have to do, so they compensated the normal sim purchases during the the price change period.

........and why is it... I mean we are their clients, customers paying real dollers here, and Openspace was one of their "Official" product line from last month, and all the openspace purchases doesn't get any compensations while other customers do? If you do this in front of a customer in a supermarket, they sure rant and will be a trouble.

NO sorry not you, the comment made about Lindens doing more than they have to, My point to that comment is, if they have a solution for full sims, then they should have a better solution for open space sims, I have residents who will not be happy about rebuilding again i know how frastrating that can be, sorry not aimed at you at all.

Breeze

Thank you Hiroaki Rhino! One who understands my point, I'm sure there will be others.

=) Thank You Breeze. It has been a whirlwind day...

*takes deep breath*

=P swoory LL has me all wound up....

I won't discuss about how money are they giving back (in any form) and on wich range (it would be a matter for a separate thread), but the difference between the normal sims and openspace sims. They are giving back (in form of asset) the equivalent of 28.8% of the initial price (475USD), now i really don't understand why they are not giving back the same percentage to those that have paied for the openspaces? I'm trying to find a good reason or whatever, i don't find one.
OpenSpace SIM owners have paied with the same money (real us dollars, not any invented currency), and plus (ironic isn't it?) the owners that have bought a OpenSpace SIM are those owners that are ALREADY paying for a normal sim (you cannot buy a OpenSpace alone...). It's not about the money (just in part, because the refund would be about 115USD...) but hell: be fair!

I agree with Rhaorth, they announced the single OpenSpace sims at a price that made everyone go Ooh and Ahh and then rush out to buy - so obviously you were all happy with the deal. You are getting what you put money down for nothing more and nothing less. How can there be anything wrong with that?
LL sells a product and your are customers who can choose to buy it or not. I believe in a deal being a deal - if you were not happy with the terms in the first place then you did not have to buy. You could have waited for your OpenSpace to see what might happen next - but you didn't. To complain you didn't get a better deal a month later after you accepted the current deal and when the price drops is disingenious at best.
Bottom line you are still get cheap sims at a more than reasonable cost. Sheesh Open Space purchasers have even less of a complaint than full island purchasers.

I think you are missing the point, At least from my perspective. I am not complainning about pricing, my complaint, is...Having to now cancel these open space sims, because from our business perspective our renters are feeling they were over priced by us,, we are somewhat forced to cancel orders on islands that are already delivered and built from our residents. to now having to do the right thing for our renters and giving them the same option linden gives us, so the point is our renters will look at our business the same way we look at linden labs on how they handle things. If you are going to have a process for full sims, shouldn't you liverage that same process for open space?

I don't really think I miss the point because they came to you for their custom not LL - why should the deal be the same necessarily. I would say to my customers that there is not a choice. They made a deal with you when the deal was good, you place the order, got the island in good faith and the deal is still good. If they want to cancel at that point it should cost extra them for the fact you have take posession of an island and have started building for them. If they go then keep the money and find other customers.
If you have not got a sizeable chunk of the customers money at least as a deposit to ensure your customers were serious in the first place and your customers go to someone for a better deal then they are the ones to whom your anger should be directed - not LL.
A deal is a deal at the point of agreement - to do anything else afterwards is breaking a deal and dishonourable. In my opinion.

I think you didn't got the reason of this thread: it's NOT about the price or whatever is about the difference between normal sims (refund) and openspace sims (no refund) while both as been paied with the same (type of) money. Again they are giving back a refund of 28.8% to the first, but not to the second.
Giving no refund (eg: to none) would be a different matter... but if you give something back, you should give it to all of them. Got it?

Ummm perhaps because the price of OpenSpace sims did not change?

EDIT: Let me expand on that for you: -

Full Island Pricing Changed - they make special offer
OpenSpace Pricing stays the same - they don't make special offer

You got that?

Herm.. i suggest you to read the blog entry and new price once again.

Edit upon your edit



Uh?

Full Island price changed from 1650 to 1000 and they are giving back a refund of 28.8% (in asset form) to those ppl that ordered a SIM between March 11 and March 31.

OpenSpace price changed from 415 to 250 and they are NOT giving back ANY refund!



Honestly? NOT! I'm not sure that you read it, so im gonna write it again: an openspace SIM priced as 1/4 of normal SIM, if the normal SIM now costs 1000, the openspace SIM will costs 250.. and in fact it now costs: 250 USD! *the price IS changed*

I read this twice and still didn't get your point. However, shouldn't Lindens just refund the diffrence between the 250 new propose price from the 415 usd that they charged us. wouldn't that be easier? instead of having to cancel and then re-order sims, I personally think that would save time and effort not to mention headaches.

Exact... it's the only reason of this thread lol, and seems that someone else (including the Lindens) didn't figured it.
Now i have to move the contents of my current OpenSpace, to my other SIM (placing it there in the air), cancel the sim, then ordering it again with the new price and then moving all the contents back to it! ahaha... sorry but this make me laugh!
It's my QI that is far superior to the average.. or it's someone else that have a strange working brain here?

OK, I apologise, my error came from thinking at first you were all complaining about the full island drop affecting your OpenSpace sims. I had not realised that the islands originally were announced at $415 singly and not $250 singly. I had to go back in the blog to March 7th for that.

OK in that case I kinda agree to a point but they probably already think you are getting a good deal on a low price island that there is no need for a sweetner like with the big islands. Just like how you might get mail in rebates for a premium product from another company but not their budget one.

However I am big enough to admit I originally got it wrong and again I apologise.