No end in sight to flying problems

And clutters up the JIRA with craploads of useless issues, making the already next to useless search function even worse.

I also hate how anyone can close anyone else's issue for no apparent reason.

I hate JIRA.

Whether Jira is the way to go or not for bug reporting is somewhat irrelevant. This bug has been open for over two years, and there is not even one comment from a Linden on the issue.

It is like the proverbial Suggestion Box which has a shredder and a bin hidden inside.

Rock

And a flood of problem reports that read "The computer fletely, mouse and all" are better? I've had to deal with the results of those "tell us what went wrong in this box" systems, and unless you're going to have a human on the other side going back and forth asking followup questions, the result is garbage. And you know that Linden Labs is not going to do that: the option of a fully baked system isn't on the menu. Your options are half-baked: Jira, or the old "feature request" system, or a "fill in a message for us to ignore" box.
I'm glad someone finds it easy to follow. I don't. Why does it ask me the name of an alt when I file a land report? That's a lot more mysterious and confusing than asking for the environment (AND giving instructions for how to get it).

Jira can be improved, certainly, but it's thousands of times better than anything I can possibly imagine Linden Labs replacing it with.

Search should ignore closed issues by default, yes. I'm not saying it can't be improved, I'm saying that the *likely* alternatives are far worse than what we currently have.

In one of the rolling restart threads....

So, maybe it will finally get a little Linden Lovin'..

Well it had to happen, two crashes down to the parcel being full, 1 down to ban lines and at last that good old favourite the regional boundary crash got me as I tried to fly over....


I must love sl a lot to keep buying land here.......

They have THOUGHT they fixed SVC-22 a couple of times, and it was recently re-imported and put on their "active list". They haven't been ignoring it. I'm frustrated too, but we ARE communicating.

I got back in and Im covered in grass ...that didnt take long ... time to texture rebake -AGAIN - something else which seems to be happening more on sl....to me anyway.

Better for the person reporting the problem, not better for the person dealing with it. The Jira discourages people from doing the first step.



However there are humans, they are only too willing to close reports because they're a duplicate, or need more information. They go through priority wars, they point people in the right direction and helpfully reclassify reports so that those doing the bug tracking can track more easily.

A basic and advanced reporting feature, where basic is more basic than the current one could well be helpful as well as a more friendly way of informing people of duplicates and issues that need more information.

yes ideal - if terrain was flat everywhere....mind you some people still think the world is flat dont they

I've read these before and had the impression that Andrew thought SVC-22 was about something a bit different than what this forum thread is talking about. I think that's why Sindy changed the SVC-22 description recently...

On the other hand, for the people it doens't discourage, it provides much better guidance than the typical black-hole problem reporting page... improving the quality of the reports that DO get filed.
It would make people feel better, but that doesn't mean it would actually do a better job of bringing Linden Labs' attention to real problems.

/me notices that Maelstorm has not voted for SVC-22 yet.

and while it might appease flyers what about people who live next door to the damn things and have to put up with great useless streams of red or green text next to the properties....

this flyer will feel 'placated' when he can move at a reasonable height in sl without ban lines border crashes and full parcels stopping free movement....

I suggest that lindens do something to placate people who love ban lines ...open a continent where every parcel is surrounded by the things to limitless height as suggested by another famous ban line 'stalwart' and see how long all the people relocated there put up with it....

I'm not sure I agree with Sindy's change... because Sindy's change assumes that the solution is known. There have been a number of separate underlying problems that cause the symptoms SVC-22 is about, and I am not entirely sure that fixing the partially-fixed problem Andrew was talking about would actually solve the problem.

In any case, the comments Andrew has made in the past about the cause of the problem, the cause he originally thought he had fixed, are consistent with the symptoms we're seeing and with the retitled problem.

I didnt know there was a vote and not being as technically au fait as argent didn't know where to vote...

and I hate to say it but I wonder if after two years a vote is really that much use ??

oh look Im at 104 metres.... and I hit ban lines....

a 50 metre limit might work if I fly with a theodolite.....

Log in. On the left hand where it says "log in to see more options". That text will be replaced by a lit of options, including "vote for it".

Sometimes they almost seem to pay too much attention to votes, and not enough to how long a problem has been there.

You can turn banlines off in the latest viewer, which does help if you live next door to them.

Unfortunately, fliers need ban lines displayed all the way to draw distance instead. Turning them off makes a bad situation worse.

but at least thats good for people who live next too em....

which version of the viewer are you talking and where is the ban line off option ?

It's a great system for those who know how to use it efficiently, agreed, and it almost certainly leads to better results regarding fixes.



It's not about making people feel better, it's about getting people into the habit of reporting issues. There are some basic ways to do this, insisting that the environment is included when a report is made, wash, rinse, repeat, people get used to it.

V 1.23, it's an option under the view menu.

well thats good if youre not moving and dont want to see em....

unfortunately a change in the viewer suggests indens wont be getting rid of the wretched things any time in the near future.

think it might be worth pointing out that you have to log into to jira to get your vote registered that might seem obvious to some ...took me a bit to figure it out...