Why does LL have such a bad image?

And I'm simply pointing to post number 55 in this thread as a way to voice your opinions and/or concerns..........in a constuctive manor. I'm not pointing a finger at a single poster here or elsewhere. But, the trashing of SL and LL is very real here on these forums.........you know it, everyone knows it. And it effects the "bad image" of Second Life. Which is what the OP asked in the opening post of this thread.

Why do people take generalized comments so personal?

the game it's self is awesome (if you like mmorpg's)

it is the memory leak that is annoying

as hubby put it, I love the combat system, it rocks, but the memory leak makes it extremely hard to enjoy the game for any amount of time

he is only playing it until the new warhammer online game is released next month

then he will leave conan, without any big hoopla, and move to the other game heh

I tend to because sometimes a generalized comment hits home and opens my eyes to ... omg I do that, or that is the same way I react to things, so they might be talking about me, better make sure...

but not all the time...

I am working on not taking any post personally unless they specifically direct it at or to me

maybe others are the same way... they see a post, it hits home so they think it is directed at them...

*shrug*

hehehe............Rha, we all know you are weird!!!

And you know I'm teasing you.........but I do have a texture I want to give you when I get inworld later (as my alt). See you then.

As I said my main beef with LL is their communication (or lack of it) and their customer service.

And Peggy, yes it is a service (amongst many other things) that people do pay for. I pay tier and premium fees, and I expect certain standards of service. The main one being communication. I've not had that. So yes I am entitled to have my comments about LL's reputation.

And I never said your comments were not welcome. It's the way some present their comments that foster some of SL's bad image.

And I'm also a premium member.......been so since late 2005. I voice my opinions quite freely..........both good and bad. I think I mentioned my "beef" with LL is customer service also. Not sure why you are disagreeing with me.

If you cannot tell the difference between criticizing and bashing I guess I can offer no more to this thread. Criticizing is good..........bashing is bad. It's all in the presentation. Pretty simple in my feeble mind.

shhh some are still wondering about the weird part

(I am weird, but in a good way, not mental or anything like that, just different)

One doesn't have to be weird to play(live?) in SL, but it sure does help!

KK I will keep an eye out for your alt
I am working on a bikini to go with the little chain skirt you sent me
I would show you but have not loaded it in world as of yet... still working on it...

I have had no problems with their communications or customer service

live help has always been helpful, and tickets got answered right away (unless I marked them specifically as low priority or whatever that option was)

I too am a premium member (on two accounts) and pay tier fees

Not sure why you have not had satisfactory customer service (and I doubt it is because my standards might be lower than yours) as I said... tickets answered quickly, live help helpful, issues I have had resolved quickly (even to the point I wanted to buy a 512 plot that was owned by gov linden, I owned on 3 sides, they set it to sell to me very in a reasonable time frame, less than a week from submitting the request)

anytime I was having issues with the old rotation bug not working I would request mainland sim restart and it would be literally in minutes...

Same with any issue I have had

*shrug*

Post 55 was indeed a good one and such posts have been made before...here is the response from LL

They used my computer, with my supervision.. they had all the time they needed or wanted, but under my eye. thats all...

imogen

Edit... my youngest built the machine i am using.

The biggest issue I think is communication about grid issues.

RESOLVED next to the problem when it clearly isn't because the same issue happens the very next day is not good communication. in fact it shoes a distinct lack of communication skills. Right now the situation is improving. However communication is two way and LL have a history of not listening to their residents and implementing unnecessary features (IDV for example) that don't work properly. The stories of people age verifying themselves with ID from people who have been dead over 10 years is true.... Oh great how does that make someone more "trustworthy" or prove that they are over 18. It doesn't. Not one bit. But it was drilled onto us anyway despite our comments to LL it wasn't working, wasn't fit for purpose if it was working and broke European Data Protection Laws.

VAT is another good example. The first most of us Europeans knew about it was checking our account details on the web page. Then a thread started on this forum. Eventually LL agreed to push this one back by a month, however I know of no other service provider based outside the EU that charges VAT to EU members. Also the lack of printed VAT receipts for businesses (instead asking that business to enter their VAT number which I can assure you will not satisfy HMRC in the UK) is again bad customer service and communication. I know we can print statements out, but we shouldn't have to.

Some interesting comments, but this one really caught my eye.
I totally agree with you Kahiro - Second Life is not a game, and a lot of newbies treat it like one.

And I also agree with the texture size, but everyone needs to be educated about this. Perhaps before you upload images it gives you a "reminder" about image loading causing lag etc...


I appreciate all of your opinions guys, and maybe - just maybe - a Linden will pass their eyes over one of these topics.

I've been referred to as a fan-boi before now, which irritated me mightily at the time. I'm one of the least brown-nosing people around - but simply stating facts as I saw them earned that particular title. However, your last word is my thoughts too on such ... MEH!

***edit

As to bad public perception the main thing I've had said to me was "Second Life? Isn't that the thing where everyone has sex with centaurs?". My denial of such was ironically undermined with fabulous comedic timing as I said "I've never seen a centaur actually" to the cynical person sitting my by side RL, just as one immediately came into view and strolled past ...

The clue is in the name = Linden *Lab*

If you regard the Lindens as a research team rather than a business, an awful lot of their actions, changes of direction, priorities make sense. Like most research projects, the emphasis is on pushing the boundaries rather than more mundane issues such as keeping documentation up to date or the sign up systems running properly. Even the code quality in the client when it was first open source was more like that of a research project than commercial code (it has improved in the 18+ months it has been opensourced).

This ethos has some advantages - most other ventures in the virtual worlds driven by a more corporate/business oriented ethos have resisted uncensured content creation whereas LL just opened the floodgates without drawing breath. The more liberal communities in SL would not exist so openly, etc. On the other hand this ethos jars with some of their claims, such as all the SecondLife Grid Platform stuff, and people coming expecting SL to be at the same level of robustness, stability and support which they get from their other platform suppliers are quickly disillusioned.

The Enterprise Level Support program is a good example - $25,000 for "Accelerated Ticket Response - 12 hour response and average 24 hour resolve for most issues", whereas in other ICT businesses 12 hour response/24 hour resolution is the default for any paying customer with anyone paying $25,000 probably expecting 12 minute response times!

Matthew