Age Verification UK SL Members...
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Melita Magic
On my own terms.
Join date: 5 Jun 2008
Posts: 2,253
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05-26-2009 12:04
From: Lilibet Constantine Reply to Dekka - that's my point. I have paypal info on file and used, so surely this means I am already age verified - and people keep saying it does. So why aren't I? Because there are TWO options by which an owner can block access to their land (beyond the main controls of everyone vs. no one vs. group only). One is 'age verified' which means you completed the form on this website (secondlife.com) and it was accepted. (The one with Aristotle that asks for your numeric info, such as passport, national ID, social security # or driver's license #.) The OTHER is payment info on file. That means you gave your credit card and/or paypal info to this website (secondlife.com) and it was accepted and went through. On adult land your payment info must not only be on file but used in the game. (LL said SL Exchange registration would now also count as payment info in use, by the way.) But it is still separate from 'age verification'. So it's entirely possible that a land owner would check 'age verified' and you would not be able to get in unless you jumped through Aristotle's hoop. Some Lindens did say that 'payment info on use' would count as age verified at first; what they really meant, it seems, was that it COULD count for access to adult land. *But it's not the same as far as land permissions.* From a legal perspective, checking 'age verified' might seem to lend more protection to the land owner. That's presuming Aristotle is harder for a minor to fake info with than the payment info page is. Legally speaking, it would, however, show the land owner had tried due diligence. It all depends on the land owner which they choose. (My question is what put the sudden panic into LL that we need to check double check and triple check now? But it doesn't seem we will get that answer.)
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Lord Sullivan
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Join date: 15 Dec 2005
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05-26-2009 12:53
From: Melita Magic On adult land your payment info must not only be on file but used in the game.
Please cite exactly where LL has said now that PIOF is not enough for verification but it must be PIU. Many Thanks
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Melita Magic
On my own terms.
Join date: 5 Jun 2008
Posts: 2,253
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05-26-2009 13:01
They said it more than once. The Lindens, that is. I distinctly remember Blondin Linden saying that it must not only be on file but IN USE.
Also - again - technically it is not the same as age verification where land permissions are concerned. They have said that also when pressed.
I'm sorry I'm too disinclined to go chasing links for other people. I hate when people insist on a link. If you want to do it, go nuts.
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Imaze Rhiano
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Join date: 27 Dec 2007
Posts: 39
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05-26-2009 13:34
1. Do NOT age verify. You are just giving your personal data for US company (Aristotle) that is going to sell your information for other US companies. 2. To access adult content after the changes, a Resident will have to have - PIOF (Payment Info on File - payment information connected (e.g. a credit card), but has not used it to buy anything) - or PIU (Payment Info used - payment information on file and has used it to buy something) - (or have done age verification through Aristotlle). 3. Incoming adult zone rating and parcel's age verification are DIFFERENT things. Parcel's owner can set from parcel's access panel that only age verificated users can enter to parcel (those that have used Aristotle) - this is already in SL and has been around year or more already. Incoming adult zone rating is available only for estate owner and is going to change entire sim's rating to adult. This estate level adult zoning is NOT in main grid yet. To test it you need to use candinate viewer and use test grid (thought there might already have some SIMs in main grid already set to adult ratining). http://www.slapt.me/wiki/index.php/Main_Page
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Milla Janick
Empress Of The Universe
Join date: 2 Jan 2008
Posts: 3,075
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05-26-2009 13:42
From: Imaze Rhiano Incoming adult zone rating is available only for estate owner and is going to change entire sim's rating to adult. This estate level adult zoning is NOT in main grid yet. To test it you need to use candinate viewer and use test grid (thought there might already have some SIMs in main grid already set to adult ratining). The Arapaima Safe Hub near Ursula is an Adult region.
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Lord Sullivan
DTC at all times :)
Join date: 15 Dec 2005
Posts: 2,870
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05-26-2009 13:59
From: Melita Magic They said it more than once. The Lindens, that is. I distinctly remember Blondin Linden saying that it must not only be on file but IN USE.
Also - again - technically it is not the same as age verification where land permissions are concerned. They have said that also when pressed.
I'm sorry I'm too disinclined to go chasing links for other people. I hate when people insist on a link. If you want to do it, go nuts. As far as Age verification is concerned I am very aware this is a separate flag at parcel level. I cannot remember it being it said apart from the fact that you had to have PIOF or PIU or Xstreet verified with paypal or credit card. and I have read every transcript and monitor the SLapt.me wiki. Like you I hate it when people make statements and cannot back them as so many rumors start this way. I have added below the refute to your claim and this is important because of spreading Mis-information at a time when correct stated facts are needed imho. Below is a section from the last Adult Definitions meeting I attended where Cyn Linden the boss in this matter clearly states "Or of course they could just submit payment information or have it on file." You can read the whole transcript here http://www.slapt.me/wiki/index.php/Second_Adult_Definitions_meetingFrom: someone Cyn: Yeah, I was going to say, it's looks like we've got two questions in a row about age verification. This one and also one that something slightly opposite, which is that you can, if you want to try to deceive or game the system, submit information that you're in possession of that's not yours. And the opposite is of course true also.
The first part, I'd say two things. First, we'd really like to see this, because we're not aware of any sort of bug or mismatch between people getting verified but then not showing up in the system as verified. So we'd really like to - if you send that to us, we'll dig into that, because that should not be happening.
[9:42] Melody Regent: The wesite SAYS they were verified and still cant get in
The second piece about some people being turned away, that does happen sometimes. The match rate is pretty good. It's better in the last couple of months than it's been every before. So when you're talking about nine out of 10 people who submit valid information are getting in, there's some people that don't.
[9:42] Melody Regent: NOOOOOOOOOO Payment indo doesnt work right now
[9:42] Melody Regent: oh yes
There's reasons for that. They may have move recently or there may be just mismatches in information, and there's ways for them to manually verify. Or of course they could just submit payment information or have it on file. So, yes, some people are turned away that shouldn't be. We've gotten some success in getting that number down significantly.
The second question says they were verified and still can't - so we want to check that out. I don't think anybody here has heard about that happening, so, Melodie, would you be willing to send us the results of that so we can actually check into what's going on? Because that shouldn't be happening, and that's the first we've heard of that happening.
And then there's another question that as just posed also about age verification, and someone potentially submitting someone else's credentials. That obviously can happen. There's no bullet-proof way physically for any Internet site or virtual world - us or anyone else - to verify that the credentials being submitted match the person sitting at the screen. That's just a simple fact.
Unless you're getting into some biometric solution, that's a simple fact of life. So what we're doing is the best technology that's available. We're trying not to make it burdensome on people. We think we're doing a - if there's problems with it, we want to know about those problems. So, Melodie, again, if you'll send us that stuff, we'll look into it. Also @Nic Writer you will see that Cyn and LL acknowledge that there are problems at the moment with the verification 
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Nic Writer
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Join date: 25 Mar 2007
Posts: 740
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05-26-2009 14:22
My alt, who is PIU, cannot access the adult search. (I actually thought I'd age-verified that account a while back as well, though I'm not 100% positive.)
I keep trying to decide whether I care enough to do anything about it.
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Lewis Luminos
Ginger
Join date: 13 Aug 2008
Posts: 218
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05-26-2009 14:28
From: Nic Writer My alt, who is PIU, cannot access the adult search. (I actually thought I'd age-verified that account a while back as well, though I'm not 100% positive.)
I keep trying to decide whether I care enough to do anything about it. It's looking disturbingly like it's totally random whether it works or not. Still, given Linden Lab's past record I'm not entirely surprised by that.
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Brenda Connolly
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05-26-2009 14:36
From: Lord Sullivan I cannot remember it being it said apart from the fact that you had to have PIOF or PIU or Xstreet verified with paypal or credit card. and I have read every transcript and monitor the SLapt.me wiki.
Like you I hate it when people make statements and cannot back them as so many rumors start this way Without doing any work, I would take your word above most for the reasons you stated, but I did lok up this post from Blondin dated March 12th. I haven't found anything to override what he stated: From: someone The idea is that there will be multiple ways to become verified. You will be considered adult verified if you have payment info with Linden, payment info with Xstreet or a verified Paypal account. I believe that the Paypal accounts will satisfy some of the comments by Europeans.
If you already have payment info on file with Linden or any of the above, you will be considered adult verified.
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Lord Sullivan
DTC at all times :)
Join date: 15 Dec 2005
Posts: 2,870
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05-26-2009 14:46
From: Brenda Connolly Without doing any work, I would take your word above most for the reasons you stated, but I did lok up this post from Blondin dated March 12th. I haven't found anything to override what he stated: Thanks Brenda I so hate it when people get their facts mixed up and state as fact incorrect information, as you know I have read every single post on this matter and attended a couple of meetings  as an adult content provider I must be sure I am in possession of every little detail as this affects my business lol I have since you posted this added to my original post and quote the correct information so Melita can be armed with correct and not incorrect facts 
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Couldbe Yue
one unhappy customer
Join date: 30 Mar 2008
Posts: 1,532
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05-26-2009 14:52
From: Melita Magic They said it more than once. The Lindens, that is. I distinctly remember Blondin Linden saying that it must not only be on file but IN USE.
Also - again - technically it is not the same as age verification where land permissions are concerned. They have said that also when pressed.
I'm sorry I'm too disinclined to go chasing links for other people. I hate when people insist on a link. If you want to do it, go nuts. Well, we have gone nuts looking for your reference and can't find it. I have been watching the threads etc for over 2 months now and have no recollection at all of this ever been said *by anyone*. Your memory is faulty, you should watch that as it will damage your credibility when you actually do know something for sure as in your statement re land permissions - which is correct. The only reference to having payment info in use is when you initially put your payment details on it won't update your profile until you've actually spent some cash *or* if you also take out a premium subscription at the same time. You're still verified though. This, btw, doesn't come from the Lindens but from various people testing the different verification methods for us a month or so ago. So, if you think you're right, please provide the links. At the moment you're not looking too good in the old credibility stakes. 50% isn't a good average for someone who is claiming authority regarding information provision. There's enough misinformation out there as it is without you adding to it. HTH
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Brenda Connolly
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05-26-2009 14:59
HTH 
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Cully Andel
Registered User
Join date: 15 Nov 2008
Posts: 40
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05-26-2009 15:39
From: Lewis Luminos If you are in the UK and have no payment on file and no drivers license or passport, you can scan in and email a copy of some other supporting documents. They ask for birth certificate and utility bills displaying your name and address. If you can't provide those either, then you have no other way to age-verify. I have Payment info on file and used. I wasn't age verified. This is the point. My payment details should verified my age - they didn't
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Cully Andel
Registered User
Join date: 15 Nov 2008
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05-26-2009 15:40
From: Lord Sullivan Please cite exactly where LL has said now that PIOF is not enough for verification but it must be PIU.
Many Thanks PIU used doesn't work either!
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Brenda Connolly
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05-26-2009 16:31
From: Cully Andel I have Payment info on file and used. I wasn't age verified. This is the point. My payment details should verified my age - they didn't No, PIU will not age verify you. There is account verification and age verification. PIOF/PIU gives you account verification, which will get you into the MAINLAND Adult areas. However, Estate Owners can set stricter controls and require age verification, which can only come by using Aristotle.
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Couldbe Yue
one unhappy customer
Join date: 30 Mar 2008
Posts: 1,532
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05-26-2009 16:32
From: Brenda Connolly HTH  just me being bad tempered. There's too much false information getting around and some people are making decisions in a panic based on this misinformation. The bottom line here is that not only is the Aristotle verification system seriously flawed but sl cannot retain nor apply the data it has. To anyone who is PIU, PIOF or has verified and they find that either the verification tests you can do aren't showing positive or if you had Aristotle verification on your file and it has been removed then lodge a support ticket. Except if you're basic of course, because it won't let you. Many of us told Jack and Blondin about this weeks ago and both seem to think everything is ok, So if you can't lodge a support ticket or if they give you the brush off, drop blondin and jack a note asking them to sort it out for you. Since they think everything is hunky dory they can explain to you why their support ticket system is failing people who want to legitimately verify.
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Couldbe Yue
one unhappy customer
Join date: 30 Mar 2008
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05-26-2009 16:35
From: Brenda Connolly No, PIU will not age verify you. There is account verification and age verification. PIOF/PIU gives you account verification, which will get you into the MAINLAND Adult areas. However, Estate Owners can set stricter controls and require age verification, which can only come by using Aristotle. iirc, it's not just estate owners it's all parcel owners, as it is now. Ciaran (?) should know. I've still not been brave enough to try the new viewer.
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Brenda Connolly
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05-26-2009 16:37
From: Couldbe Yue iirc, it's not just estate owners it's all parcel owners, as it is now. Ciaran (?) should know. I've still not been brave enough to try the new viewer. You may be right on that. So are you gonna tell me what HTH means? 
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Amity Slade
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05-26-2009 16:49
The reason we will continue to have all this confusion is that Linden Lab does not bother to update it's policy as it changes, and make the policy clear.
The Knowledge Base articles are completely useless. No wonder people coninue to be confused.
I have no doubt that some users have followed the issues thoroughly and have the best information possible. But when a resident wants specific information about a Second Life policy, an official Second Life source should be providing that information.
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Couldbe Yue
one unhappy customer
Join date: 30 Mar 2008
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05-26-2009 20:22
From: Brenda Connolly You may be right on that. So are you gonna tell me what HTH means?  nope told you, I have cranky face on.
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Skell Dagger
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05-26-2009 20:26
From: Brenda Connolly You may be right on that. So are you gonna tell me what HTH means?  /me slips in and whispers to Brenda, "Hope That Helps".
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Brenda Connolly
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05-26-2009 20:42
From: Skell Dagger /me slips in and whispers to Brenda, "Hope That Helps". 
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Couldbe Yue
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Join date: 30 Mar 2008
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05-26-2009 20:59
From: Amity Slade The reason we will continue to have all this confusion is that Linden Lab does not bother to update it's policy as it changes, and make the policy clear.
The Knowledge Base articles are completely useless. No wonder people coninue to be confused.
I have no doubt that some users have followed the issues thoroughly and have the best information possible. But when a resident wants specific information about a Second Life policy, an official Second Life source should be providing that information. That's my biggest bug bear with all of this. This has been going on for 2 1/2 months now. The revised definitions were due on the 15th and of course they missed the deadline and no indication of when they will release them. Yet they claim they're still on track to release the new viewer and start the swaps at the end of June. In the mean time people are trying to be helpful by giving what they think is the correct information, but for the most part it's mis-information because we really don't know what they're finally going to come up with. Then people take the information and start over reacting and making bad decisions. Of every mismanaged event I've seen from ll this is the worst for the sheer destabilisation and polarisation that's occurring. From informal talks with other adult providers sales have dropped right off.. this has to be a factor, along with the season and the current economic climate. At the moment it's a toss up whether I'll hang around to see if this fiasco kicks off and perhaps get some land that I might be able to resell and possibly recoup some of my outlay on the original land (remember the good (?) old days of extortionate land prices? I do and I whimper at how much I'll get for that land now) or if I'll just save myself the pain and pack it in now. Once it stops paying it's way I'm going to pull the pin as SL no longer offers any incentive to actually pay them money out of my own pocket and by the look of it that's a feeling being echoed across the grid. That, on top of the sheer noise that is going to occur when LL mishandles telling people (or not) if they only use MOTD, which is most likely then if you don't log on for the couple of days it's going to be shown you'll never know until it's too late, the script limitations coming in that will quite severely impact me, the unstable platform that wastes so much of my time when I'm trying to build, the summer downturn, having to move my shop and re-box 500+ landmarks etc and of course that the content separation will continue to be phased in over the next 6 months with the continuing destabilisation.. All while LL loudly proclaim that their profits are fantastic and exhorting us to keep creating content for them to exploit either through xsl profits or in their marketing is severely disheartening... sigh.. cranky face is now sad face. /end vent oh and if you're wondering what triggered this.. it was a post by pink linden https://uncensored.xstreetsl.com/modules.php?name=Forums&file=viewtopic&p=536271#536271It just took my breath away that she would dare step foot anywhere near us and display such ignorance. I know they like to keep it cheap and only employ kids but this is getting beyond ridiculous.. The stupidity we're seeing now just isn't going to stop - these people truly have no idea about the platform, their customers or anything.. and they're just going to keep coming aaaargh!!!!!  From: Pink Linden From: Miro Collas I have a broad thought to offer...
In recent times, I have noticed Lindens repeatedly refer to the rest of the SL community as "users". No, we are not users, we are customers. We, the SL community, pay your salary, through purchases of regions, monthly tier, subscriptions (for those who pay), and currency exchange. LL seems to have lost sight of this.
As further proof, LL has to date refused to give an *honest* answer when asked why these changes are being made. The ones given so far are totally belied by the supposed "solution", which blatantly will NOT solve the problem(s) that LL has outlined.
When corporations forget that they serve their customers, and start hiding information, and calling us "users", that is when they have signaled their own slide into becoming irrelevant. It won't happen all at once, not by any means! But slowly, people will trickle away. Look at AOL, look at MySpace, which is fast losing ground to FaceBook.
Lindens, in the last months you have repeatedly betrayed your customers' trust. Do not be surprised, therefore, at the anger, and do not be surprised as numbers begin to fall.
The recent remote deposit fiasco is yet another clear illustration of LL forgetting that we are customers. We are told that tech staff don't "always have time" to read the tech forum... are you serious? If a corporation really care, it *makes* time for that, scheduled time, so as to be kept aware of when problems arise.
/me gets off his soapbox...
Ah, Miro, I hear you. Inside the Lab, there are a bunch of people with various backgrounds who use terms differently. For some, it's community, for others, it's residents, for still others, customers, consumers, and for some developers, it's "users". I prefer community myself, but am told you guys prefer residents.
Your point is well taken--we must be careful how we speak, because speech becomes action. For what it's worth I never hear a feature discussion here without discussing the impact on you. That is why we do so many surveys, we post on blogs, we are in world, we are relentless at gathering feedback. I wouldn't want to work for a company who didn't see its users/customers/community as its partners, and having worked for a few places in my career I can say that the Lab rates highly, though I can totally see how it doesn't always appear so.
We should have been watching the forums after the SSO release. Our Bad. It won't happen again.
thanks for talking to us,
Pink
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Brenda Connolly
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05-26-2009 21:05
Wow! Now I have cranky face. Is she kidding? "Different backgrounds use different terms?" That's fine for In House, but when you are speaking to the customers, you should have consistent terms and definitions. That's basic customer service and PR. What the fuck is wrong with these idiots? They really are that disconnected from their product and it's customers?
Out of all the bullshit that they have put out in the time I've been here, that ranks right at the top.
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Couldbe Yue
one unhappy customer
Join date: 30 Mar 2008
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05-26-2009 21:13
From: Brenda Connolly Wow! Now I have cranky face. Is she kidding? "Different backgrounds use different terms?" That's fine for In House, but when you are speaking to the customers, you should have consistent terms and definitions. That's basic customer service and PR. What the fuck is wrong with these idiots? They really are that disconnected from their product and it's customers?
Out of all the bullshit that they have put out in the time I've been here, that ranks right at the top. Dunno, it's a toss up between this and meta's missing millions for me. We should have kept a thread somewhere with their greatest hits and then had a vote on them.
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