Second Life Forums Archive - Questions about survey invitations...

Kamael Xevious

Dreams are like water

Join date: 24 May 2004

Posts: 248

06-13-2009 14:38

From: Qie Niangao

I agree, though, that this is really a fishing expedition for ways LL might wring more profits out of Xstreet.

[/begin tirade] When a company like Linden Lab goes out of its way to hire consultants to do a survey for them, and the survey ignores nearly every rule of good survey design (no validity testing, no entry wicket based on demographic data, no (visible) randomization of the population sample, no ability for respondants to opt out of personal questions (a serious violation of human subject research ethics, by the way), and biased questions/available answers), you have to wonder just what the company WANTS the survey to show.

If one of my students turned in a survey like this, I'd make them do it over, since I'd assume they'd not read the assignments or been listening in class. When LL does it, it's fishy--damned fishy. And LL continues to wonder why their customer base doesn't think that LL is adequately communicating with them. Sheesh.

(For any Lindens out there who still don't get it, let me put it simply: ACTIONS speak louder than words. For all your lip service about a commitment to quality communication with residents, for all your claims of "we listen" through surveys, the blogs, the PJIRA, and the forums, for all your office hours--NO ONE is going to believe there IS a commitment until LLactually starts doing things that back up that claim. If Linden Lab really wanted to communicate with us, it would do so in a clear and concise way. Having multiple venues of communication that all contradict each other--like the blog and feedback forums, where it is NOT uncommon for a blog entry to say one thing, only to have it "clarified" into nullification by some Linden OTHER than the original blog poster--is NOT communicating with the customer base. What it is--or at least, what it appears to be--is obfuscation and spin. So my advice would be to stop talking about communication and listening and start DOING it.)

[/end tirade]

Kam

_____________________

IX Exotica--It's where you want to be!

Malia Writer

Unemployed in paradise

Join date: 20 Aug 2007

Posts: 2,026

06-13-2009 15:23

From: Novis Dyrssen

Strangest thing about this survey is that they are explicitly asking for merchant opinions and then the whole survey just asks questions about how you spend money and your shopping experience. WTF?

I wonder if we got different surveys... I took it today and it was asking about what % of sales I make in world vs. XStreet and so on.

_____________________

CarlCorey Colman

Fnord

Join date: 15 Dec 2006

Posts: 177

06-13-2009 16:44

From: Malia Writer

I wonder if we got different surveys... I took it today and it was asking about what % of sales I make in world vs. XStreet and so on.

It looks like there are at least two different surveys. The one I got was completely consumer targeted and didn't talk about selling at all.

_____________________

Reality leaves a lot to the imagination.
John Lennon

Argent Stonecutter

Emergency Mustelid

Join date: 20 Sep 2005

Posts: 20,263

06-13-2009 17:26

I just got the survey. It was all about XStreetSL and how much stuff you bought that way.

I don't really "get" why LL wants XSL in the first place. It seems to be abandoning the whole idea of the 3d web if you're encouraging people to do their shopping back on the old 2d web. I mean, yes, it might make some money short term, but improving scripting and building in SL and making SL more reliable seems to me to be a longer game.

_____________________

Argent Stonecutter - http://globalcausalityviolation.blogspot.com/

"And now I'm going to show you something really cool."

Skyhook Station - http://xrl.us/skyhook23
Coonspiracy Store - http://xrl.us/coonstore

Khannea Suntzu

Registered User

Join date: 12 Nov 2005

Posts: 17

Comment

06-14-2009 05:43

This was a *VERY* annoying, shoehornian questionaire. It demanded/coerced answers where I had to say untrue things just to continue.

Very bad.

Tierry Anthony

Registered User

Join date: 12 Mar 2008

Posts: 1

I gave up on the survey

06-18-2009 03:13

I was quite happy to complete the survey, until I got to the question which asked me to place the improvements I would like to see, in order of preference. The questionnaire insists that I place one of the options in each box. I don't want any of the options that are presented because none of them are of the slightest interest to me. Unfortunately the survey doesn't offer me this option, so I have abandoned it.

Clarissa Lowell

Gone. G'bye.

Join date: 10 Apr 2006

Posts: 3,020

06-18-2009 06:13

From: Andren Linden

Hi everyone,

Thought I'd drop a quick little post here in case anyone came by looking for some answers. I'm currently partnering with Pink Linden and Colossus Linden on two surveys. The survey is hosted by our research vendor Qualtrics. When I sent out the invitation previously there were some concerns that this was a phishing scam. While I appreciate the vigilance, I am letting you know that these surveys are legitimate.

While we are on the subject of phishing, please note that we will never ask you for your username or password in a survey. We appreciate the vigilance, and if you are one of the people selected to take the survey we would appreciate your feedback.

Thanks, Andren Linden

What type of survey is it? What are the surveys called?

That might help to weed out the legit from the phish.

_____________________

Seven Okelli

last days of pompeii

Join date: 4 Dec 2008

Posts: 2,300

06-18-2009 07:12

I got that survey request, I did it. It wasn't a problem.

But oh yes - what someone else said - when ordering preferences and such - it would be nice if we didn't HAVE to choose five things and order them. Some of the choices I could not have cared less about, and yet I had to put something in the list.

I'd like to suggest that next time you have a survey, ask some of us from this thread to take it as beta testers. I'd do it.

.

_____________________

:
: I met most of the people I know in Second Life through these forums.
: I learned most of what I know of Second Life through these forums.
: When I couldn't get inworld, these forums were the next best thing.
: And sometimes these forums WERE the best thing.
:

Pandora Igaly

Registered User

Join date: 9 May 2007

Posts: 1

I refused to take this survey due to one question

09-03-2009 18:21

Hi Andren,

I'm always happy to take survey from LL to improve overall resident experience of SL until this one. The question that really pissed me off is the last one on the first page: "What country do you live in?" I live in Taiwan, but there is no 'Taiwan' in the drop-down list. I don't want to argue any political or historical things about Taiwan and China issue. I just want to ask, if you give us the option to choose 'Taiwan' as our 'Country of Residence' when we register SL, (My "Country of Residence" on My Account page of SL Website is still "Taiwan" ) why can't you give us this option on this survey? And PLEASE don't tell us just choose "China". I don't live in China, I live in Taiwan and I'm Taiwanese.

Regards,
Pandora

Lis Moo

Registered User

Join date: 12 Feb 2007

Posts: 1

09-03-2009 23:36

Hello:
I would like to take part in this survey, but the link does not work.
On the other hand, I do not understand well the moment in the one that is realized: we go years trying that listen to us from the LL, without any response.
Millions of questions happen to me though I cannot formulate them (the link does not allow it to me) and I cannot enter SL DNS's problem either.
So I would like to know how to be able to collaborate and that we are heard finally.
Regards.

Marianne McCann

Feted Inner Child

Join date: 23 Feb 2006

Posts: 7,145

09-03-2009 23:59

(My, but Robin has been gettin' a big ol' workout lately!)

_____________________

"There's nothing objectionable nor illegal in having a child-like avatar in itself and we must assume innocence until proof of the contrary." - Lewis PR Linden
"If you find children offensive, you're gonna have trouble in this world

" - Prospero Linden

23rdDjin Negulesco

Unfinished Build Master

Join date: 30 May 2007

Posts: 661

09-04-2009 00:47

From: Marianne McCann

(My, but Robin has been gettin' a big ol' workout lately!)

ahem...

/327/fd/327746/9.html#post2547746

you'll be hearing from my attorneys...

~

_____________________

"What am I in the eyes of most people--a nonentity, an eccentric, or an unpleasant person--somebody who has no position in society and will never have; in short, the lowest of the low. All right, then--even if that were absolutely true, then I should one day like to show by my work what such an eccentric, such a nobody, has in his heart." -Vincent van Gogh

Telefunken Peliatropis

Registered User

Join date: 14 Sep 2009

Posts: 1

09-17-2009 14:45

Technical note on the current survey - at the end, there is a short thank you note, but you still have the forward and backward navigation buttons with no questions left to answer. I clicked the forward button on that screen and then got a message that my answers were recorded. I could very easily have left the survey at the thank you note, and not had my answers recorded.

Pass that onto the survey hosts and see if changing the end improves survey completion stats. I'd think you'd want to simply eliminate that short thank you note page and add the thank you to the end.

Elgyfu Wishbringer

The Pootler

Join date: 27 Nov 2004

Posts: 659

09-17-2009 15:12

Ah, I think I deleted the survey because it seemed suspicious, heh

_____________________

Tin Teddy - a beautiful island full of unique prefabs, high quality, original 3 & 1 prim plants, animated animals and much more.
Elgyfu's Egyptian Emporium - SL's premier store for Ancient Egyptian artifacts, since 2004.

Rhonda Huntress

Kitteh Herder

Join date: 21 Dec 2008

Posts: 1,823

09-17-2009 15:47

From: Elgyfu Wishbringer

Ah, I think I deleted the survey because it seemed suspicious, heh

Same. i quit the survey because I refuse to give them an answer from their list of choices, none of which were anything near a true response.

Which is the most important issue faced by the Second life community today?
A. We need more real world businesses to make a stronger presense in SL.
B. We need to make SL more attractive to corporate executives.
C. The long standing solid reputation of SL would be better served by increasing the business model potential.

(joke Q&A but that is the gist of survey)

Raudf Fox

(ra-ow-th)

Join date: 25 Feb 2005

Posts: 5,119

09-17-2009 16:43

From: Rhonda Huntress

Same. i quit the survey because I refuse to give them an answer from their list of choices, none of which were anything near a true response.

Which is the most important issue faced by the Second life community today?
A. We need more real world businesses to make a stronger presense in SL.
B. We need to make SL more attractive to corporate executives.
C. The long standing solid reputation of SL would be better served by increasing the business model potential.

(joke Q&A but that is the gist of survey)

Pretty much what they should have put was,

D. Screw with the regular residents and focus solely on our corporate customers.

_____________________

DiamonX Studios, the place of the Victorian Times series of gowns and dresses - Located at http://slurl.com/secondlife/Fushida/224/176

Want more attachment points for your avatar's wearing pleasure? Then please vote for

https://jira.secondlife.com/browse/VWR-1065?

Isablan Neva

Mystic

Join date: 27 Nov 2004

Posts: 2,907

09-17-2009 17:18

From: Marianne McCann

(My, but Robin has been gettin' a big ol' workout lately!)

In a repeat performance of what happened last time these forums were closing immanently, some people just can't resist getting some fun in when it's all going to be wiped out soon.

Please pass the chips and salsa this way.

_____________________

http://slurl.com/secondlife/TheBotanicalGardens/207/30/420/

Lota Lyon

Registered User

Join date: 5 Oct 2006

Posts: 245

09-17-2009 20:41

From: Ciaran Laval

Maybe you should make this a sticky if Qualtrics are partners.

Personally I'm more put off by surveys by the fact that LL simply don't listen to their users, the adult continent is a classic example, the openspace issue was another, if you want worthwile feedback the process needs to work both ways.

Here, here, I second!

Lota Lyon

Registered User

Join date: 5 Oct 2006

Posts: 245

09-17-2009 20:54

From: Morgaine Christensen

I have taken loads of surveys over the years and created a few professionally as well. Yeah, I have to agree with the other posters...you really need to hire a statistician and a survey writer that knows how to write a decent survey. But of course, the questions and how they are written on the surveys LL uses gives you the answers that you wish to hear. If you were to publish your results in a professional journal, you would be a laughing stock...well maybe not, because your data would be scrutinized and actually never be published because it would never pass the editors of the journal.
Aside from that, why would anyone wish to take your surveys? The information you glean is never used appropriately nor do you listen to the answers the takers present to you. Just look at the forums, the JIRA, and other communication tools...they are giving you all the answers you need; however, you basically ignore them and go about your rose colored world.
LL needs to seriously take off the rose colored glasses and wake up. You are losing people...good quality paying residents... to other virtual worlds. This is no longer a user created world unless it reflects the world LL wishes to create. It is no longer the world I came too and grew to love and cherish. I think alot of people feel that way. You have used the resident content creators to put you on the world stage and now that you are there you shove them into a corner like some backward relative as you try to disassociate yourselves.
Your gross missteps over the past year and current ones have to be losing your bread and butter resident business. Why would any RL business want to become part of SL if you are driving off a possible client base for them? Be aware that other virtual worlds are taking lessons from your inability to listen and implement changes the residents want. No amount of surveys are going to make a fundamental difference if you do not listen and implement what the users base wants.
I beg you to listen to the residents...glean thru the information available to you and fix things. Please save our world before it is too late.

I totally agree. We all know surveys, like statistics, can be biased to give the results one is searching for. The planned closing of this forum is one prim example of LL not listening to its user base.

Melita Magic

On my own terms.

Join date: 5 Jun 2008

Posts: 2,253

09-18-2009 00:17

From: Andren Linden

Hi everyone,

Thought I'd drop a quick little post here in case anyone came by looking for some answers. I'm currently partnering with Pink Linden and Colossus Linden on two surveys. The survey is hosted by our research vendor Qualtrics. When I sent out the invitation previously there were some concerns that this was a phishing scam. While I appreciate the vigilance, I am letting you know that these surveys are legitimate.

While we are on the subject of phishing, please note that we will never ask you for your username or password in a survey. We appreciate the vigilance, and if you are one of the people selected to take the survey we would appreciate your feedback.

Thanks, Andren Linden

I usually delete such emails because there is no way to tell if they are legit or not. Could the Linden team perhaps work on a way to make clear in the email that it is from Linden Labs?

Also I second the motion for a sticky or a blog, that way people can check there to see. People could fake those emails though, I guess, with that same information.

(Maybe it could be as simple as allowing people to take the survey on Linden land somewhere? A dedicated space in SL for this?)

Oscar Wylder

Thales Infinity V2

Join date: 10 Mar 2009

Posts: 82

09-18-2009 00:59

From: Melita Magic

(Maybe it could be as simple as allowing people to take the survey on Linden land somewhere? A dedicated space in SL for this?)

Thats a solid idea - Great thinking !

_____________________

If it's got tits or tires its going to cost ya sooner or later.

Melita Magic

On my own terms.

Join date: 5 Jun 2008

Posts: 2,253

09-18-2009 01:00

From: Oscar Wylder

Thats a solid idea - Great thinking !

Thank you. :^)

Fabiana Blackheart

Registered User

Join date: 4 Oct 2009

Posts: 1

Questions about survey invitations...

10-04-2009 12:49

Having just received the survey, I attempted to look over it before responding as I NEVER reply to anything without pre-reading. Next thing I know I'm getting a damn pop up message saying Thanks for taking the survey! I never answered a single question. This is far from professional or even useful. People have a right to look at the survey before replying. That said, having read some of the questions asked, I feel that Linden Lab has gone far beyond survey questions and into the realm of mega snoop.

Who benefits/profits from these nosy things? Are they being sold, lent, rented or shared with "third parties"? All in all, I'm not entirely sure Linden Lab has the right to ask so many personal questions when their service does not truly provide thorough security, such as attaching all user info to a computer ID as stated would be the case in the newest SL viewer, which could be easily accessed by a hacker or shared with third parties residents may not care to share with.

Presently, I'm borrowing a comp while mine gets an upgrade. I don't think my friend loaning me their comp would care for their comp, or any personally identifying info being housed by Linden Lab being connected to their property, especially connected to this overly nosy survey, without knowing exactly what was being done with it.

Indeterminate Schism

Registered User

Join date: 24 May 2008

Posts: 236

10-04-2009 13:13

From: Oscar Wylder

From: Melita Magic

(Maybe it could be as simple as allowing people to take the survey on Linden land somewhere? A dedicated space in SL for this?)

Thats a solid idea - Great thinking !

You forget one thing ... Linden Labs doesn't DO in-world stuff, it's too unreliable. Now, if you'd suggested using FaceBlank or TwitHead you'd have a winner of an idea.

Questions about survey invitations...
Kamael Xevious Dreams are like water Join date: 24 May 2004 Posts: 248	06-13-2009 14:38 From: Qie Niangao I agree, though, that this is really a fishing expedition for ways LL might wring more profits out of Xstreet. [/begin tirade] When a company like Linden Lab goes out of its way to hire consultants to do a survey for them, and the survey ignores nearly every rule of good survey design (no validity testing, no entry wicket based on demographic data, no (visible) randomization of the population sample, no ability for respondants to opt out of personal questions (a serious violation of human subject research ethics, by the way), and biased questions/available answers), you have to wonder just what the company WANTS the survey to show. If one of my students turned in a survey like this, I'd make them do it over, since I'd assume they'd not read the assignments or been listening in class. When LL does it, it's fishy--damned fishy. And LL continues to wonder why their customer base doesn't think that LL is adequately communicating with them. Sheesh. (For any Lindens out there who still don't get it, let me put it simply: ACTIONS speak louder than words. For all your lip service about a commitment to quality communication with residents, for all your claims of "we listen" through surveys, the blogs, the PJIRA, and the forums, for all your office hours--NO ONE is going to believe there IS a commitment until LLactually starts doing things that back up that claim. If Linden Lab really wanted to communicate with us, it would do so in a clear and concise way. Having multiple venues of communication that all contradict each other--like the blog and feedback forums, where it is NOT uncommon for a blog entry to say one thing, only to have it "clarified" into nullification by some Linden OTHER than the original blog poster--is NOT communicating with the customer base. What it is--or at least, what it appears to be--is obfuscation and spin. So my advice would be to stop talking about communication and listening and start DOING it.) [/end tirade] Kam _____________________ IX Exotica--It's where you want to be!
Malia Writer Unemployed in paradise Join date: 20 Aug 2007 Posts: 2,026	06-13-2009 15:23 From: Novis Dyrssen Strangest thing about this survey is that they are explicitly asking for merchant opinions and then the whole survey just asks questions about how you spend money and your shopping experience. WTF? I wonder if we got different surveys... I took it today and it was asking about what % of sales I make in world vs. XStreet and so on. _____________________
CarlCorey Colman Fnord Join date: 15 Dec 2006 Posts: 177	06-13-2009 16:44 From: Malia Writer I wonder if we got different surveys... I took it today and it was asking about what % of sales I make in world vs. XStreet and so on. It looks like there are at least two different surveys. The one I got was completely consumer targeted and didn't talk about selling at all. _____________________ Reality leaves a lot to the imagination. John Lennon
Argent Stonecutter Emergency Mustelid Join date: 20 Sep 2005 Posts: 20,263	06-13-2009 17:26 I just got the survey. It was all about XStreetSL and how much stuff you bought that way. I don't really "get" why LL wants XSL in the first place. It seems to be abandoning the whole idea of the 3d web if you're encouraging people to do their shopping back on the old 2d web. I mean, yes, it might make some money short term, but improving scripting and building in SL and making SL more reliable seems to me to be a longer game. _____________________ Argent Stonecutter - http://globalcausalityviolation.blogspot.com/ "And now I'm going to show you something really cool." Skyhook Station - http://xrl.us/skyhook23 Coonspiracy Store - http://xrl.us/coonstore
Khannea Suntzu Registered User Join date: 12 Nov 2005 Posts: 17	Comment 06-14-2009 05:43 This was a VERY annoying, shoehornian questionaire. It demanded/coerced answers where I had to say untrue things just to continue. Very bad.
Tierry Anthony Registered User Join date: 12 Mar 2008 Posts: 1	I gave up on the survey 06-18-2009 03:13 I was quite happy to complete the survey, until I got to the question which asked me to place the improvements I would like to see, in order of preference. The questionnaire insists that I place one of the options in each box. I don't want any of the options that are presented because none of them are of the slightest interest to me. Unfortunately the survey doesn't offer me this option, so I have abandoned it.
Clarissa Lowell Gone. G'bye. Join date: 10 Apr 2006 Posts: 3,020	06-18-2009 06:13 From: Andren Linden Hi everyone, Thought I'd drop a quick little post here in case anyone came by looking for some answers. I'm currently partnering with Pink Linden and Colossus Linden on two surveys. The survey is hosted by our research vendor Qualtrics. When I sent out the invitation previously there were some concerns that this was a phishing scam. While I appreciate the vigilance, I am letting you know that these surveys are legitimate. While we are on the subject of phishing, please note that we will never ask you for your username or password in a survey. We appreciate the vigilance, and if you are one of the people selected to take the survey we would appreciate your feedback. Thanks, Andren Linden What type of survey is it? What are the surveys called? That might help to weed out the legit from the phish. _____________________
Seven Okelli last days of pompeii Join date: 4 Dec 2008 Posts: 2,300	06-18-2009 07:12 I got that survey request, I did it. It wasn't a problem. But oh yes - what someone else said - when ordering preferences and such - it would be nice if we didn't HAVE to choose five things and order them. Some of the choices I could not have cared less about, and yet I had to put something in the list. I'd like to suggest that next time you have a survey, ask some of us from this thread to take it as beta testers. I'd do it. . _____________________ : : I met most of the people I know in Second Life through these forums. : I learned most of what I know of Second Life through these forums. : When I couldn't get inworld, these forums were the next best thing. : And sometimes these forums WERE the best thing. :
Pandora Igaly Registered User Join date: 9 May 2007 Posts: 1	I refused to take this survey due to one question 09-03-2009 18:21 Hi Andren, I'm always happy to take survey from LL to improve overall resident experience of SL until this one. The question that really pissed me off is the last one on the first page: "What country do you live in?" I live in Taiwan, but there is no 'Taiwan' in the drop-down list. I don't want to argue any political or historical things about Taiwan and China issue. I just want to ask, if you give us the option to choose 'Taiwan' as our 'Country of Residence' when we register SL, (My "Country of Residence" on My Account page of SL Website is still "Taiwan" ) why can't you give us this option on this survey? And PLEASE don't tell us just choose "China". I don't live in China, I live in Taiwan and I'm Taiwanese. Regards, Pandora
Lis Moo Registered User Join date: 12 Feb 2007 Posts: 1	09-03-2009 23:36 Hello: I would like to take part in this survey, but the link does not work. On the other hand, I do not understand well the moment in the one that is realized: we go years trying that listen to us from the LL, without any response. Millions of questions happen to me though I cannot formulate them (the link does not allow it to me) and I cannot enter SL DNS's problem either. So I would like to know how to be able to collaborate and that we are heard finally. Regards.
Marianne McCann Feted Inner Child Join date: 23 Feb 2006 Posts: 7,145	09-03-2009 23:59 (My, but Robin has been gettin' a big ol' workout lately!) _____________________ "There's nothing objectionable nor illegal in having a child-like avatar in itself and we must assume innocence until proof of the contrary." - Lewis PR Linden "If you find children offensive, you're gonna have trouble in this world " - Prospero Linden
23rdDjin Negulesco Unfinished Build Master Join date: 30 May 2007 Posts: 661	09-04-2009 00:47 From: Marianne McCann (My, but Robin has been gettin' a big ol' workout lately!) ahem... /327/fd/327746/9.html#post2547746 you'll be hearing from my attorneys... ~ _____________________ "What am I in the eyes of most people--a nonentity, an eccentric, or an unpleasant person--somebody who has no position in society and will never have; in short, the lowest of the low. All right, then--even if that were absolutely true, then I should one day like to show by my work what such an eccentric, such a nobody, has in his heart." -Vincent van Gogh
Telefunken Peliatropis Registered User Join date: 14 Sep 2009 Posts: 1	09-17-2009 14:45 Technical note on the current survey - at the end, there is a short thank you note, but you still have the forward and backward navigation buttons with no questions left to answer. I clicked the forward button on that screen and then got a message that my answers were recorded. I could very easily have left the survey at the thank you note, and not had my answers recorded. Pass that onto the survey hosts and see if changing the end improves survey completion stats. I'd think you'd want to simply eliminate that short thank you note page and add the thank you to the end.
Elgyfu Wishbringer The Pootler Join date: 27 Nov 2004 Posts: 659	09-17-2009 15:12 Ah, I think I deleted the survey because it seemed suspicious, heh _____________________ Tin Teddy - a beautiful island full of unique prefabs, high quality, original 3 & 1 prim plants, animated animals and much more. Elgyfu's Egyptian Emporium - SL's premier store for Ancient Egyptian artifacts, since 2004.
Rhonda Huntress Kitteh Herder Join date: 21 Dec 2008 Posts: 1,823	09-17-2009 15:47 From: Elgyfu Wishbringer Ah, I think I deleted the survey because it seemed suspicious, heh Same. i quit the survey because I refuse to give them an answer from their list of choices, none of which were anything near a true response. Which is the most important issue faced by the Second life community today? A. We need more real world businesses to make a stronger presense in SL. B. We need to make SL more attractive to corporate executives. C. The long standing solid reputation of SL would be better served by increasing the business model potential. (joke Q&A but that is the gist of survey)
Raudf Fox (ra-ow-th) Join date: 25 Feb 2005 Posts: 5,119	09-17-2009 16:43 From: Rhonda Huntress Same. i quit the survey because I refuse to give them an answer from their list of choices, none of which were anything near a true response. Which is the most important issue faced by the Second life community today? A. We need more real world businesses to make a stronger presense in SL. B. We need to make SL more attractive to corporate executives. C. The long standing solid reputation of SL would be better served by increasing the business model potential. (joke Q&A but that is the gist of survey) Pretty much what they should have put was, D. Screw with the regular residents and focus solely on our corporate customers. _____________________ DiamonX Studios, the place of the Victorian Times series of gowns and dresses - Located at http://slurl.com/secondlife/Fushida/224/176 Want more attachment points for your avatar's wearing pleasure? Then please vote for https://jira.secondlife.com/browse/VWR-1065?
Isablan Neva Mystic Join date: 27 Nov 2004 Posts: 2,907	09-17-2009 17:18 From: Marianne McCann (My, but Robin has been gettin' a big ol' workout lately!) In a repeat performance of what happened last time these forums were closing immanently, some people just can't resist getting some fun in when it's all going to be wiped out soon. Please pass the chips and salsa this way. _____________________ http://slurl.com/secondlife/TheBotanicalGardens/207/30/420/
Lota Lyon Registered User Join date: 5 Oct 2006 Posts: 245	09-17-2009 20:41 From: Ciaran Laval Maybe you should make this a sticky if Qualtrics are partners. Personally I'm more put off by surveys by the fact that LL simply don't listen to their users, the adult continent is a classic example, the openspace issue was another, if you want worthwile feedback the process needs to work both ways. Here, here, I second!
Lota Lyon Registered User Join date: 5 Oct 2006 Posts: 245	09-17-2009 20:54 From: Morgaine Christensen I have taken loads of surveys over the years and created a few professionally as well. Yeah, I have to agree with the other posters...you really need to hire a statistician and a survey writer that knows how to write a decent survey. But of course, the questions and how they are written on the surveys LL uses gives you the answers that you wish to hear. If you were to publish your results in a professional journal, you would be a laughing stock...well maybe not, because your data would be scrutinized and actually never be published because it would never pass the editors of the journal. Aside from that, why would anyone wish to take your surveys? The information you glean is never used appropriately nor do you listen to the answers the takers present to you. Just look at the forums, the JIRA, and other communication tools...they are giving you all the answers you need; however, you basically ignore them and go about your rose colored world. LL needs to seriously take off the rose colored glasses and wake up. You are losing people...good quality paying residents... to other virtual worlds. This is no longer a user created world unless it reflects the world LL wishes to create. It is no longer the world I came too and grew to love and cherish. I think alot of people feel that way. You have used the resident content creators to put you on the world stage and now that you are there you shove them into a corner like some backward relative as you try to disassociate yourselves. Your gross missteps over the past year and current ones have to be losing your bread and butter resident business. Why would any RL business want to become part of SL if you are driving off a possible client base for them? Be aware that other virtual worlds are taking lessons from your inability to listen and implement changes the residents want. No amount of surveys are going to make a fundamental difference if you do not listen and implement what the users base wants. I beg you to listen to the residents...glean thru the information available to you and fix things. Please save our world before it is too late. I totally agree. We all know surveys, like statistics, can be biased to give the results one is searching for. The planned closing of this forum is one prim example of LL not listening to its user base.
Melita Magic On my own terms. Join date: 5 Jun 2008 Posts: 2,253	09-18-2009 00:17 From: Andren Linden Hi everyone, Thought I'd drop a quick little post here in case anyone came by looking for some answers. I'm currently partnering with Pink Linden and Colossus Linden on two surveys. The survey is hosted by our research vendor Qualtrics. When I sent out the invitation previously there were some concerns that this was a phishing scam. While I appreciate the vigilance, I am letting you know that these surveys are legitimate. While we are on the subject of phishing, please note that we will never ask you for your username or password in a survey. We appreciate the vigilance, and if you are one of the people selected to take the survey we would appreciate your feedback. Thanks, Andren Linden I usually delete such emails because there is no way to tell if they are legit or not. Could the Linden team perhaps work on a way to make clear in the email that it is from Linden Labs? Also I second the motion for a sticky or a blog, that way people can check there to see. People could fake those emails though, I guess, with that same information. (Maybe it could be as simple as allowing people to take the survey on Linden land somewhere? A dedicated space in SL for this?)
Oscar Wylder Thales Infinity V2 Join date: 10 Mar 2009 Posts: 82	09-18-2009 00:59 From: Melita Magic (Maybe it could be as simple as allowing people to take the survey on Linden land somewhere? A dedicated space in SL for this?) Thats a solid idea - Great thinking ! _____________________ If it's got tits or tires its going to cost ya sooner or later.
Melita Magic On my own terms. Join date: 5 Jun 2008 Posts: 2,253	09-18-2009 01:00 From: Oscar Wylder Thats a solid idea - Great thinking ! Thank you. :^)
Fabiana Blackheart Registered User Join date: 4 Oct 2009 Posts: 1	Questions about survey invitations... 10-04-2009 12:49 Having just received the survey, I attempted to look over it before responding as I NEVER reply to anything without pre-reading. Next thing I know I'm getting a damn pop up message saying Thanks for taking the survey! I never answered a single question. This is far from professional or even useful. People have a right to look at the survey before replying. That said, having read some of the questions asked, I feel that Linden Lab has gone far beyond survey questions and into the realm of mega snoop. Who benefits/profits from these nosy things? Are they being sold, lent, rented or shared with "third parties"? All in all, I'm not entirely sure Linden Lab has the right to ask so many personal questions when their service does not truly provide thorough security, such as attaching all user info to a computer ID as stated would be the case in the newest SL viewer, which could be easily accessed by a hacker or shared with third parties residents may not care to share with. Presently, I'm borrowing a comp while mine gets an upgrade. I don't think my friend loaning me their comp would care for their comp, or any personally identifying info being housed by Linden Lab being connected to their property, especially connected to this overly nosy survey, without knowing exactly what was being done with it.
Indeterminate Schism Registered User Join date: 24 May 2008 Posts: 236	10-04-2009 13:13 From: Oscar Wylder From: Melita Magic (Maybe it could be as simple as allowing people to take the survey on Linden land somewhere? A dedicated space in SL for this?) Thats a solid idea - Great thinking ! You forget one thing ... Linden Labs doesn't DO in-world stuff, it's too unreliable. Now, if you'd suggested using FaceBlank or TwitHead you'd have a winner of an idea.

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