Good way to tell LL they're stupid?

Seriously, with this latest blog post say the issue is "resolved" when it's stil occuring, but the blog comments are off, does anyone know a realistic way left to tell LL their wrong?

I'm pretty much just assuming they don't want to hear it anymore, but I'm willing to ask to see if there are any channels left.

Support is closed for the weekend unless you have concierage level, so yeah, I could file a Support Ticket and watch the cobwebs grow on it until someone at LL looks at it.

I'm meaning a "now" way of telling them. This is the information age for heaven's sake! We are all using a virtual 3D platform and we can't even COMMUNICATE properly?

You know, I bet all the doors in LL offices swing both ways so they don't have to figgure out that whole Push/Pull thing.

~Jessy

You can't. They are not listening and probably never will. Posting that an issue has been "RESOLVED" when it has not been is SOP for LL. It basically means that whoever was working on it decided he was tired of it and went out for a latte.

even if they did care they wont listen, they are in this zen of assheadedness and it gets worse with every greifer alt falsely inflating their population numbers

The mainland sim I live on was having problems earlier today - asset errors and the download queue kept backing up. Added a support ticket and they restarted it within an hour.

Maybe not calling them lazy/idiots so often would help. Or do you only do that where you think they're not looking?

There's an issue with traffic at the moment, some places are showing traffic as 0 when it quite clearly isn't. I'm not sure how this affects the new search and rankings for those places.

Ooo, I know how you could tell them just how stupid they are! You could leave the world! That would show them!

I'm sorry, that was rude. I'm just sick and tired of people using words like "stupid" when talking about people that have designed the most advanced metaverse ever to reach even a portion of it's potential. I know this is "stupid" of me to say, and assume that anyone will believe me, yet I'm gonna say it anyway: As a computer programmer for 25+ years, it astonishes me EVERY DAY that SL works as well as it does. The reason nobody has build a better metaverse yet is because they CAN'T. LL is literally walking along the bleeding edge of what can be done. It's a far cry from perfect - but "stupid" it ain't.

I'll shut up now. I apologize if I offended anyone, was not my intent - my intent was to get your attention. I shall now return this thread to it's regularly scheduled bashing of the very people who make it possible.

I agree, Buckaroo. They are not stupid. They are frustrated and understaffed, but not stupid.

The ones who have created and designed the world are usually not the ones running a weekend shift in a server farm.

Although these engineers aren't stupid. They regularly just aren't experienced highly experienced networking consultants/system architects/senior engineers. Because it's simply not their job description

I think, considering they're probably junior engineers/support staff/network specialists. And especially considering the fact they don't have the full team available in case of emergencies, they have a tough job keeping the overly complex mechanism of SL running smoothly, and an even tougher job getting the wrinkles out when it's not. And it's amazing they keep the whole thing from crashing down.

Fact is, those people that created and designed the world, should have made a much bigger effort to have that world run smoothly, so it doesn't turn into the constant responsibility of the people on weekend shift in the server room.
That's just "stupid"...

Can I ask how you know any of these things?

You're not considering the experience of users as a whole. There was a video game years ago called Dragons Lair, compared to games like Space Invaders in terms of graphics it was light years ahead, unfortunately gameplay was non existent, but heck you wouldn't see graphics like that elsewhere.

Betamax was arguably superior to VHS, in the UK the Sinclair Spectrum was far from being the best quality home computer but it sold in large numbers for the time and outperformed superior rivals in terms of those sales.

There are those that feel that technically inferior virtual worlds like Kaneva will outperform Second Life because it's easier to use, the key for LL, is to provide their customers with stability and support. Without those two factors, LL will get left behind in what will be a very competitive market and for them to end up in that position, when they are at the moment in a very strong position, could arguably be considered stupid.

Not everyone who usues SL is a Computer Professional with XX years of experience. LL wants the average user to embrace SL. It has to be easy to use, and stable for the broad range of people with reasonably up to date equipment. Until then it will not be the Metaverse or 3d Internet that is hoped. LL is not stupid from a technical standpoint or in their vision. But they are mediocre business people at best right now, and poor business practices will bring their downfall if they aren't careful.

Because I used to work there. This is an alt. I'm actually 503service Linden.

Linden Lab isn't just a few geeks anymore. I'll bet there is at least one of the Linden employees that is noticeably less sharp than the rest. I'll bet there's also at least one of the brainiacs who walks out the door with their socks on but not their shoes at times.



The web site's not working for me. 503 errors, and an odd loop between secondlife.com and the google anylytics page. I tried to add secondlife.com to Mahalo yesterday or the day before and it went into that looping thing, resulting in me having added dozens, maybe hundreds, or apparently distinct but indentical links to secondlife.com. I will probably appear to be a Linden spambot or something.

But they gave us Second Life, they must know a thing or two about something or other.

True Stupidity is supporting a product when it is obviously making you unhappy.

How would you like someone to start a thread with the title
Good way to tell "Jessica Elytis" she's stupid for whatever reason that you gave the thread starter to piss you off?

It would be a great way to get me to see I made a mistake. Like everyone in this thread that jumped on me for calling LL "Stupid". *grins*

Lindens may not be stupid, but the continuation of posting issues as [Resolved] via the blog, when the issues obviously aren't to anyone that cares to actually look at the issue, IS stupid.

Ray and Damamios are correct, the people on the weekend crews are usually skelton crews. I don't blame anyone for trying, but this isn't a one-time thing. Since the blog has been up, LL has been posting [Resolved] on issues when they are NOT [Resolved]. It's turned the word into a joke within LL.

I didn't come out and say the Linden who posted that was "stupid". I said that LL was. The management that allows this to continually happen. As for the Linden, I IMed him in-world to let him know that the issue wasn't [Resolved]. Since I can't tell him bia the blog where he posted, the IM was my only avenue to pursue.

We now return to the continued flaming of Jessica Elytis. She has on her fireproof panties so doesn't care =^.^=

~Jessy

Without reading this whole thread (and with three 503 errors while trying to reply to it), seems to me . . .

. . . they would be better off with these things if instead of "resolved," they posted, "We think we've fixed this now, let us know if you are still having problems."

coco




P.S. It would also help if, on the blog entry where they declare something resolved, the comments would NOT be turned off, so that we would have a FLIPPIN PLACE TO TELL THEM if we are still having problems!



..

I feel your pain. However, I don't think there is any GOOD way to tell anyone they are STUPID!!

In a way, "stupid" is more acceptable than the alternatives.

503's all day and continuing.
LL blog a million years ago (-ish)
"[RESOLVED 25 Jan 08 12:14 p.m. PST –teeple]
The intermittent access issue has been resolved. We’ll keep an eye out for a recurrence."

Not a word since, but the "resolved" issue continues uninterrupted.

OK! No babies or cute puppies got killed. It's not the end of the world.
However, SL is a major business running 24/7.
Whatever souls are enabled/motivated to communicate issue status to paying customers have apparently gone away for the weekend.

Many people would call that "stupid".
If the function in LL that oversees this area is not "stupid", then the alternative is that the function considers that we are "stupid".

I think it affects them a lot. My sales went from skyrocketing to rock bottom since the day my traffic went to zero. Of course, it's hard to judge anything based on just a few days but it seems beyond coincidental.

I'm sorry to hear it's not just the Sim I'm on. That means the support ticket I turned in doesn't mean much. Sounds bigger than just a restart.

couple weeks back, I posted a supprt ticket for a Region down. The Linden Lab officials wrote back to me a day later.. a DAY LATER! and said "since you're not an estate manager, we can't do anything.

Just one issue.... I am an estate manager of that sim.

"I'll go with 'The blog is not a form of two-way communication for 503', Alex." That said, I just had to refresh five times just to see the main page. This was with a side trip to the blog to see if maybe that worked and attempting to go to my account.

I'd vote everyone sends Linden Labs dictionaries in which the word 'Resolved' and it's meaning is highlighted.

I have to agree with Sling on this. Sad but True situation here !

Am I right in thinking my landscaping might be wanted there instead then, Mr Neighbour?

Jess, your post did make me laugh. I actually think LL are trying to be more open.

Oh yes ... in reference to better does not mean best selling, in the Poker world the key is liquidity - we (in my RL job) never had that - and player base - we never had that (client's choice how they market it) - when we had tech difficulties we ended up not having the things needed.

We just use a massive MASSIVE pre-existing poker supplier now. Also, we changed our operation method and delivery so we now are in pole position for what we do. Food for thought maybe.