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Sales plumeting?

Fand Aeon
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Join date: 17 Nov 2007
Posts: 258
12-16-2008 12:04
I have a little shop just for fun but to this thread I am speaking as a consumer. I frequent certain shops more as I like their products. One shop I have stopped returning to as the owner has had nothing new out in over 4 month.

I have found many shops start up, the owner is all gunho for the first 6 months, creating new and exciting things but then it seems nothing new comes out after that. Other shops are just so full of small pictures that it is overwhelming.

I rarely use search. I see something I like, check out the creator's profile, look for their shop in their picks.
Avawyn Muircastle
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Join date: 24 Jul 2008
Posts: 528
12-16-2008 13:19
From: Rhaorth Antonelli
again you did not answer my question... or if you did I do not see the answer

are you saying reduce prims, then sell the land to lower prices?

because I highly doubt folks raise prices so they can have extra land to support unnecessary prim usage... (but that is just my opinion, I have nothing except my own ideas and way of doing things to go by, and I would never charge more just to support unnecessary prim usage)


In the world of business, it's called "down sizing" to reduce costs. Or to put it another way, getting rid of things that are eating at your profit margin. Needless things.

Do you understand me yet? :/
Avawyn Muircastle
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12-16-2008 13:28
From: Jojogirl Bailey
A few points....whenever i do a push on free items, i have higher sales. So in my experience over many months, freebies only increase my sales and have no negative effect at all. I know this is true for many other biz's in sl as well. So the thought that freebies will destroy the sl economy is far fetched acc to my experience.

As far as reducing prims to reduce costs...i am actually acquiring land over time to have have more prims so i can offer more items. The more items i have in my store, the more chance someone will buy seomthing. reducing prims to increase profit does not work the same in sl as in rl...we have such low overhead in sl. And, I am already paying a certain tier level. Until I have added more land to get the that tier's higher limit, i can continue to add prims by acquiring the land with no additional monthly cost. I only have the initial outlay for the land as a one time expense. So applying RL financial concepts to SL does not always work. A larger store in RL means additional energy costs, taxes etc. Those overhead expenses to not increase proportionally unless you get to the next tier level in SL. I would caution folks who try to apply RL marketing and biz concepts to SL to really think them through...often it is comparing apples to oranges.

And as for the RL economy affecting SL spending....I believe the opposite is true for one time item purchases. if somone comes into my store and buys 1000L of furniture and decor items, that cost is fixed. If someone buys land, they incur tier costs etc every month. I believe that people in SL may be reducing their recurring monthly land costs while hold steady to their spending or even increasing it. In tough times, people look for low cost entertainment and SL is low cost. If someone reduces to a non paying member of SL, they reduce their cost by 70+ dollars a year. If they reduce their land holdings, they reduce additional monthly RL costs. That money is then free to use for in world smaller items or for RL expenses. What i see - sorry to repeat myself - is that my sales have increased a great deal over the last few months. And im not talking about 3 sales a day....i have strong sales, many sales, many people who come into my store and spend quite a bit over and over. I do not see anything impacting that other than my own marketing efforts or when the grid is messing up transactions. I truly believe that predicting the demise of teh SL economy due to any factors - the rl economy, freebies, the OS thing, etc etc etc - is saying the sky is falling.

I know there are people who disagree with me, but im speaking from my own experience in SL as a biz owner, as a consumer and from hearing what others tell me in the classes i teach etc.

Oh, and i get people thanking me for freebies all the time...they are so kind and give me lots of good feedback, but im in my store alot talking to them as well.


I'm not talking about prims for items. I'm talking about a lot of fluff fluff that is taking up your prims. For instance, the super fluff fluff stores wouldn't need to buy more land to get more prims, just get rid of the fluff fluff.

I agree with you about reducing lag. That's usually a deal breaker for me to continue looking and I tp out. Sometimes I try to tp again at another time of day and may be able to pick up something. But lag is one of the worst things that reduces my enjoyment of SL overall.
Alisha Matova
Too Old; Do Not Want!
Join date: 8 Mar 2007
Posts: 583
12-16-2008 13:33
From: Fand Aeon
One shop I have stopped returning to as the owner has had nothing new out in over 4 month.



I am guilty of that, at least that's how it can looks from the outside. I tend to release in large chunks. Ive got a pile of stuff waiting for me to get organized enough to release My winter '09 stuffz.

Maybe i should get out of that habit and put a few things out a week. Personally it is hard for me to jump back and forth between marketing and building. So ill build a whole line of stuffz and then spend a few days making adverts and documentation. Hence my tendency to put off releasing stuff.
Rhaorth Antonelli
Registered User
Join date: 15 Apr 2006
Posts: 7,425
12-16-2008 14:34
From: Avawyn Muircastle
In the world of business, it's called "down sizing" to reduce costs. Or to put it another way, getting rid of things that are eating at your profit margin. Needless things.

Do you understand me yet? :/


please do not talk down to me

I understand downsizing

(use of prims doesn't cut into the profit margin, in SL you have a set price for your tier... and how many of the prims you use from your allotted ones doesn't change how much you pay)
reducing prim usage is not going to change the overhead cost UNLESS you sell off the land and lower the tier

you have yet to tell me if that is what you mean

do you understand me yet?

(if I removed everything on my land except the sales boxes I would be reducing prim usage, but it would not change my overhead cost as my tier would not be reduced and I have no plans to sell any of the land, soooo why not use the prims for something "useless" that will pretty up the store and make the shoppers experience a nice one, instead of it being a bunch of sales boxes floating in the air....)
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Phil Deakins
Prim Savers = low prims
Join date: 17 Jan 2007
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12-16-2008 14:49
From: Avawyn Muircastle
In the world of business, it's called "down sizing" to reduce costs. Or to put it another way, getting rid of things that are eating at your profit margin. Needless things.

Do you understand me yet? :/
Removing prims does nothing for either sales or profit margin, so you are mistaken about that. If you meant something else, perhaps you should explain it because your statements concerning prims haven't made any sense so far.
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Jojogirl Bailey
jojo's Folly owner
Join date: 20 Jun 2007
Posts: 1,094
12-16-2008 15:23
avawyn, my store has almost no walls, no ceiling and few signs...i have no fluff at all...still reducing prims is irrelevent as phil states to reducing costs and increasing sales. that isnt what its about in SL. things work differently here than rl.
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Cristalle Karami
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12-16-2008 15:30
Few people have so much "fluff" that they can remove enough prims to tier down anyway. Once you pass a certain point of land ownership, you can't get rid of enough "fluff" to tier down. I mean, really, if you need a 4096 because you have 800 prims worth of inventory, display items, and building structure, you're not going to be able to tier down without getting rid of half of your store.
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Rhaorth Antonelli
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12-16-2008 15:30
From: Phil Deakins
Removing prims does nothing for either sales or profit margin, so you are mistaken about that. If you meant something else, perhaps you should explain it because your statements concerning prims haven't made any sense so far.



this is what I have been saying LOL

I am still trying to figure out what they mean by reducing prims to reduce cost.... (shrug)
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Jojogirl Bailey
jojo's Folly owner
Join date: 20 Jun 2007
Posts: 1,094
12-16-2008 15:36
rha most people equate the overhead costs in rl to the biz model in sl. unfortunately sl isnt the same. or fortunately lol. we dont have alot of overhead. once we make one item, there are no more material costs or cost of replacement inventory....that one item can sell forever with no additional fees. same for land. once we buy it, as long as it is within our tier level, there is no additional cost going forward.

I could be wrong, but i think the op is getting the rl concept of cutting costs by reducing store footprint = rent, taxes, electricity, additonal staff, etc - and the sl idea of reducing prims a bit mixed up. Reducing prims has such a marginal effect that it isnt worth the effort. In fact, increasing prims has such a GREAT impact on increased sales that it is more beneficial to do that and increase your initial cost within your current tier that it is definitely worth it.

i also think that the op being snitty to folks who have been here a long time and in biz a long time in sl is poor form.

;)
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Zim Gunsberg
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Join date: 16 May 2008
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12-16-2008 15:45
From: Jojogirl Bailey
A few points....whenever i do a push on free items, i have higher sales. So in my experience over many months, freebies only increase my sales and have no negative effect at all...


^ This ^

One of my shops is in an area where a fair number of newbies show up. I've noticed that many of the same names who pick up my freebie bag come back a few days later when they've gotten Lindens and make a purchase. Not all, but most. As far as the ones who don't, well... at least I was able to give them a nice pair of jeans :)
Rhaorth Antonelli
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Join date: 15 Apr 2006
Posts: 7,425
12-16-2008 15:47
From: Jojogirl Bailey
rha most people equate the overhead costs in rl to the biz model in sl. unfortunately sl isnt the same. or fortunately lol. we dont have alot of overhead. once we make one item, there are no more material costs or cost of replacement inventory....that one item can sell forever with no additional fees. same for land. once we buy it, as long as it is within our tier level, there is no additional cost going forward.

I could be wrong, but i think the op is getting the rl concept of cutting costs by reducing store footprint = rent, taxes, electricity, additonal staff, etc - and the sl idea of reducing prims a bit mixed up. Reducing prims has such a marginal effect that it isnt worth the effort. In fact, increasing prims has such a GREAT impact on increased sales that it is more beneficial to do that and increase your initial cost within your current tier that it is definitely worth it.

i also think that the op being snitty to folks who have been here a long time and in biz a long time in sl is poor form.

;)



I understand what overhead is hehe (I have run a RL business before)
(oh sorry misread your post, thought you were explaining overhead to me) but leaving my comment just in case ppl think I am question what overhead means :)

I just do not understand what the person is trying to say about reducing prim usage and how that equates to reduced cost thus reduce prices in the store....

I agree I do think they are being snitty, and they see that they were wrong in how they seen it and do not want to admit it so they are now avoiding the question and going in circles
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Czari Zenovka
I've Had it With "PC"!
Join date: 3 May 2007
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12-16-2008 15:50
From: Rhaorth Antonelli
this is what I have been saying LOL

I am still trying to figure out what they mean by reducing prims to reduce cost.... (shrug)


I can't figure it out either. The only thing that makes sense is what you said, selling off land to reduce tier. Trying to wrap my head around the idea of "downsizing" prims to not charge more makes no sense.

I had to tier down due to my RL economic situation, but that doesn't mean I charge more or less for my products. :confused:
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Rhaorth Antonelli
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Join date: 15 Apr 2006
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12-16-2008 15:56
From: Czari Zenovka
I can't figure it out either. The only thing that makes sense is what you said, selling off land to reduce tier. Trying to wrap my head around the idea of "downsizing" prims to not charge more makes no sense.

I had to tier down due to my RL economic situation, but that doesn't mean I charge more or less for my products. :confused:



exactly!

I doubt that if anyone downsized their tier that they would then reduce their prices

people will drop prices for many reasons, but I doubt that "downsizing" is one of them hehe

(I recently dropped a lot of my prices due to stale sales and old stock, and prices in the market seem to be dropping as well, so got to keep up)

I saw someone mention somewhere that they drop their prices sometimes until it hits the happy level, where folks will buy it....

I have thought about a "name your price" type thing, but dunno how to make it work or if it would work, since folks LOVE freebies, a name your price would just end up being a freebie
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Ralektra Breda
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12-16-2008 18:14
From: Avawyn Muircastle
1) Set up a buyer incentive plan. For instance, buy 3 items, get 1 free of your choice. Or buy five items, get two free. (Just an example)

2) Have 50% off sales during slow business times.

3) Take all unnecessary prims out of your store which may be causing you to raise prices. Customers don't want to pay higher prices just because there are elegant high prim tables in your store.

4) Simplify your store or land altogether by getting rid of excess prims to lower your overall cost and then pass those savings onto the customer.

5) Offer more demos. (I often pass on items without demos.)

6) State your refund policy clearly. (I always pass on items were a "no refund, no exception" policy is stated.) If a designer states "refund if __________ x, y, z, then I would like that designer a lot more!

7) Use live models to show how the items actually look on and/or fit as photos don't really represent the 3D outcome, and I'm finding some photos to be doctored via photoshop in that the real item is so vastly different from the actual product one receives.

I do comparison shop on SL and also make wish lists. I recently bought some items I had wanted for over two months because these were my Christmas presents from my rl family. In my comparison shopping, I find a vast difference in price of shoes. One designer charges on average 800 lindens for a pair of haute coutoure shoes while another charges 380 for gorgeous haute coutoure shoes. The 800 lindens ones weren't worth it, and some styles were almost the same as the other designer and both are considered haute coutoure designers on SL.

I could probably think of more if I was awake, but there are a lot of books on staying competitive in an ever changing competitive world marketplace.


1. Feasible if you have a small business I suppose although for businesses which have a lot of daily sales, I can see a store owner tearing their hair out over constantly getting that free item for ppl

2. I do this, or secret sales, when things are slow, it does work

3. wot?

4. wot?

5. I offer demos on most anything over $300 L except sometimes I forget to make the demo :P

6. good customer service is important

7. one man's bot is another man's model! grab a freebie and check it out so you can compare quality of the box with quality of the clothing. Not everyone can run bots or alts to stand around in the store with a dress on, some designers can afford to hire a few models which is cool, but that is the exception I think, and not the rule. I will gladly model anything for anyone if I am online and not busy, I should put that in my picks...but then...I'm busy a LOT

'haute coutoure' (sp?) means one of a kind. That means no one else in sl has those shoes, 800L is cheap altho I suspect the shoes you are talking about aren't really haute coutoure, just nice shoes.
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Avawyn Muircastle
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12-16-2008 18:30
From: Phil Deakins
Removing prims does nothing for either sales or profit margin, so you are mistaken about that. If you meant something else, perhaps you should explain it because your statements concerning prims haven't made any sense so far.


Prims are what we basically pay for on SL. If your sales are slow, have a partner on your land and reduce unnecessary fluff on your land. If you got a partner in your store, you'd need to reduce prims to make room for them, right?
Cristalle Karami
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12-16-2008 18:46
From: Avawyn Muircastle
Prims are what we basically pay for on SL. If your sales are slow, have a partner on your land and reduce unnecessary fluff on your land. If you got a partner in your store, you'd need to reduce prims to make room for them, right?

Removing prims is fruitless unless you have a small store and are tiering down from the lower levels. Otherwise, having more inventory and more demos for people to see is a good thing to increase sales.
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Ralektra Breda
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12-16-2008 19:51
From: Avawyn Muircastle
Prims are what we basically pay for on SL. If your sales are slow, have a partner on your land and reduce unnecessary fluff on your land. If you got a partner in your store, you'd need to reduce prims to make room for them, right?


if sales are slow, why bring in a partner? I'm sorry but I'm not getting the logic here. I am assuming you mean business partner...how does having a partner increase sales?
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Desiree Bisiani
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Join date: 25 Nov 2006
Posts: 189
12-16-2008 20:26
I have always had this theory of "ebb and flow". Overall...sales are good. Yes, they "ebb and flow" but I have no complaints. I am happy with the progression of my SL business. There has to be an expectation that sales will go up and sales will go down. If one doesn't have that expectation then one is not prepared for economic fluctuations which in my opinion are to be expected. To compensate, I continually look for ways to improve my products, stay inspired, and market my wares. I have to say that my fellow content creators continue to be a wealth of both inspiration and knowledge for me. Thank you! :)


Just a couple of other thoughts...mostly in response to the idea of cutting costs to provide buyer-side savings...

I get that economic times are tight for people in RL. That is a reality that many (including myself) feel on a very personal level.

That aside...
I put a lot of time into the items I sell in my store--a LOT of time. I develop the concept, I design and build each item using both in-world and out of world building/art/design tools, I create many of the textures I use, I customize the scripting for many items, personally create a lot of animations that I use in my items, and all in all it takes a lot of passion, dedication, hard work and time to create what you see at my store.

I am not alone. I would say the above applies to most content creators. If what most would consider to be a "RL job" consisted of the above they would expect to be appropriately compensated for their work--correct? I have the same expectations in SL...granted the rate of pay is adjusted significantly and is not as high as what a "RL job" would pay (but as stated by others, overhead is not the same as in a typical "RL job";).

I place " " around "RL job" because SL is income producing for me...so it is in essense also a "RL job". Thus--I treat it as such. I charge what I consider fair market value for the items I sell. I come to those prices through personal market research and consideration of time and work spent.

These are just my thoughts, my experience and I do recognize that others may have different experiences or opinions.

~ Desi
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Phil Deakins
Prim Savers = low prims
Join date: 17 Jan 2007
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12-17-2008 04:25
From: Avawyn Muircastle
Prims are what we basically pay for on SL. If your sales are slow, have a partner on your land and reduce unnecessary fluff on your land. If you got a partner in your store, you'd need to reduce prims to make room for them, right?
I'm sorry, but you are not making any sense - at least none that I can discern. Perhaps it's because you are intentionally avoiding being specific.

So, what started as "Simplify your store or land altogether by getting rid of excess prims to lower your overall cost and then pass those savings onto the customer", has now morphed into 'remove prims to make room for someone else to run their business on the same land, and thereby reduce the cost of the land by sharing it'. Is that what you mean? To be honest, I think you're just trying to put forward anything that retrospectively might save your "remove prims" statement. There issn't any way to save the orginal statement, but there is a way to morph it into something worthwhile - a 'partner' isn't it. This is the way:-

If sales are low, and if you are low on spare prims, remove the unnecessary prims and use them for new products. The more you offer, the more you will sell (provided that what you offer is desirable enough for some people to buy, and provided that you can get people into the store to see the products).

Removing prims to make room for someone else's business is a step on the way out. It won't help your profits at all, unless the other person sells a lot and you share each other's sales equally, in which case, the other person will soon up and leave and you are back where you started from - on the way out. If you each keep your own sales, then a 'partner' won't benefit you, except to save a little on tier, which is hardly any benefit at all. Increased sales are needed - not the saving of a few dollars each month.

If more sales are needed, get more prims, either by removing the "fluff" or by acquiring more land, and make more products. If sales are down, attack it - don't recoil from it, because that's a step on the way out. There's an RL equivalent. When times are hard overall, the companies that come out of it the best are those that don't do the 'natural' thing by cutting right down on advertising. The ones that keep their names out there are the ones that succeed in the end. Cutting down on RL advertising is the equivalent of cutting back on prims in this case. Of course, it would be silly to increase the prims if nobody actually wants what you can make, but if you make desirable products, then attack - don't defend by cutting back.
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Avawyn Muircastle
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12-17-2008 04:47
From: Phil Deakins
I'm sorry, but you are not making any sense - at least none that I can discern. Perhaps it's because you are intentionally avoiding being specific.

So, what started with a simple "remove prims to sell more", has now morphed into 'remove prims to make room for someone else to run their business on the same land, and thereby reduce the cost of the land by sharing it'. Is that what you mean? To be honest, I think you're just trying to put forward anything that retrospectively might save your "remove prims" statement. There was a way to save it, but a 'partner' wasn't it. This is the way:-

If sales are low, and if you are low on spare prims, remove the unnecessary prims and use them for new products. The more you offer, the more you will sell (provided that what you offer is desirable enough for some people to buy, and provided that you can get people into the store to see the products).

Removing prims to make room for someone else's business is a step on the way out. It won't help your profits at all, unless the other person sells a lot and you share each other's sales equally, in which case, the other person will soon up and leave and you are back where you started from - on the way out. If you each keep your own sales, then a 'partner' won't benefit you, except to save a little on tier, which is hardly any benefit at all. Increased sales are needed - not the saving of a few dollars each month.

If more sales are needed, get more prims, either by removing the "fluff" or by acquiring more land, and make more products. If sales are down, attack it - don't recoil from it, because that's a step on the way out. There's an RL equivalent. When times are hard overall, the companies that come out of it the best are those that don't do the 'natural' thing by cutting right down on advertising. The ones that keep their names out there are the ones that succeed in the end. Cutting down on RL advertising is the equivalent of cutting back on prims in this case. Of course, it would be silly to increase the prims if nobody actually wants what you can make, but if you make desirable products, then attack - don't defend by cutting back.


/me wonders if Phil is a land barron?

I still disagree in that some of the store sims are simply wasting money with excessive land with prims of stuff they are not even selling just to make an atmosphere. Use your prims for only what you need and scale down on atmosphere or this need more land mentality unless you are a power seller or want to rent out some of the prims on your land to make some extra income.

Nuff said about prims. Try different things I've suggested, especially buyer incentives, sales, and see what works for you.

I was a rl antiques dealer. You won't lose customers by having sales.
Phil Deakins
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Join date: 17 Jan 2007
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12-17-2008 05:13
From: Avawyn Muircastle
/me wonders if Phil is a land barron?

I still disagree in that some of the store sims are simply wasting money with excessive land with prims of stuff they are not even selling just to make an atmosphere. Use your prims for only what you need and scale down on atmosphere or this need more land mentality unless you are a power seller or want to rent out some of the prims on your land to make some extra income.
No I'm not a land baron. I'm merely a successful SL businessman.

So now we are only talking about businesses that are run on whole sims. That's a new one. It hardly seems worthwhile continuing the discussion since you keep making such radical changes. Now we have gone from this original:-

"Simplify your store or land altogether by getting rid of excess prims to lower your overall cost and then pass those savings onto the customer."

to:-

'Remove unnecessary prims and get a partner, but only if you have a whole sim.'

With the new addition (the whole sim bit) it does now make some sense. E.g. reducing the tier to half means more of the money generated from sales is pocketed. That makes sense. It took you a long time to get there, but you finally made it, even though I don't think that you meant it like that in your original statement. So...

For whole sims, it does make sense to recover some of the tier if sales are low, or remove unnecessary prims to make way for increased product. For parcel businesses, remove unnecessary prims, or even add to the prim pool, to increase the range of products; i.e. attack.
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Avawyn Muircastle
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12-17-2008 05:29
From: Phil Deakins
No I'm not a land baron. I'm merely a successful SL businessman.

So now we are only talking about businesses that are run on whole sims. That's a new one. It hardly seems worthwhile continuing the discussion since you keep making such radical changes. Now we have gone from this original:-

"Simplify your store or land altogether by getting rid of excess prims to lower your overall cost and then pass those savings onto the customer."

to:-

'Remove unnecessary prims and get a partner, but only if you have a whole sim.'

With the new addition (the whole sim bit) it does now make some sense. E.g. reducing the tier to half means more of the money generated from sales is pocketed. That makes sense. It took you a long time to get there, but you finally made it, even though I don't think that you meant it like that in your original statement. So...

For whole sims, it does make sense to recover some of the tier if sales are low, or remove unnecessary prims to make way for increased product. For parcel businesses, remove unnecessary prims, or even add to the prim pool, to increase the range of products; i.e. attack.


Yes, these are suggestions with variables. I was never talking about renters in a mall. I WAS talking about sims. I've personally never seen a stall with items for sale where all the items were not for sale (minus any freebies, of course). All suggestions have variables. You try a little of this, a little of that to improve your business. That kind of thing. But the only fluff prims are on sims. Again, I've never seen fluff prims (meaning items not for sale) in rental stalls?

/me was never talking about rented stalls
Avawyn Muircastle
Registered User
Join date: 24 Jul 2008
Posts: 528
12-17-2008 05:33
From: Avawyn Muircastle
Yes, these are suggestions with variables. I was never talking about renters in a mall. I WAS talking about sims. I've personally never seen a stall with items for sale where all the items were not for sale (minus any freebies, of course). All suggestions have variables. You try a little of this, a little of that to improve your business. That kind of thing. But the only fluff prims are on sims. Again, I've never seen fluff prims (meaning items not for sale) in rental stalls?

/me was never talking about rented stalls


Oh yes and one sim I visited recently got a clue of what I was talking about and they sell everything including what others are using as atmosphere or fluff prims. In other words, if there is a table or lighting fixtures, even those are for sale. Everything in their sim and on their land is for sale. I thought that made good business sense.
Tabliopa Underwood
Registered User
Join date: 6 Aug 2007
Posts: 719
12-17-2008 06:15
Avawyn is obvious that you really keen and I think everybody here happy to wish you all the best in your business. You have an idea of what you think will work for you. And judging by your last few posts then I believe that you think that the warehouse model, minimal fittings, will work. And thats great because there are many people using that model already and they doing very well. Making oodles some of them are.

Is also true that fluff works as well. There are a number of stores that occupy large parcels, whole sims even, with lots of ambience or fluff as you might call it, and only a handful of products in the whole place. And they do a roaring trade. So much trade that they the envy of every other shopkeeper that goes in them.

Different kinds of customers want different things obviously. So ya everything you have said will work with your kind of customer, as others have shown in practice. And other things that other shopkeepers are practicing, work successfully for them and their customers as well.
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