Bigger dosen't always mean better..........

I always wear my jewels that way. Don't you realize that's the latest thing?

coco

Travis is right. I get a ton of IMs and they don't show up when I log in, but all of them get sent to my email. It is easy enough to take care of all issues by going through each email when I log back in. The 'my IMs get capped so I can't give good customer service' excuse has never sat well with me--it just isn't a hard problem to overcome.

Group invites do, in fact, get capped however, which is a pain.

You have not read a single word beyond the opening post, have you?

On a number of occasions, I have had problems with some products not being delivered to me or not being delivered in a timely manner. The vast majority of the cases it is SL's fault and not the vendor's fault and in most cases the vendors have been very nice to me in trying to resolve the issue.

However, I have had a negative experience with one of the major vendors in SL. This market leader in their space delivered the wrong product to me and they refused to correct the problem. It appears that they figured that since I was given a product, they did not need to worry about the fact that they gave me the wrong product and did not seem to care that their method of delivering their products to the end user was possibly faulty. I guess when you are so big, when you are one of the market leaders in your space, when you have sales coming out of your ying yang and when you are too busy counting your money, who cares if you have a dissastified customer.

But the vast majority if the business people I have dealt with in SL do appear to have good intentions and do appear to be interested in ensuring that they deliver good service to their customers.

LOL Coco
for the longest time, I didn't wear certain things because I thought they weren't made "right"
- hair with bald spots, etc. I even thought of starting my own fashion statement (what's wrong with my bald spot? I meant it to look that way...)

I like mom 'n pop stores in RL so I tend to stick to little places. Sorta like to encourage those who put all their heart into it. Also, I find that there are less people wearing the same outfit as me that way. Of course, big stores can be fun, too.

Sorry to hear you have such bad luck in the SL marketplace.

I have experienced the opposite - not only have the vendors/designers I've dealt with been ethically professional, most have gone above and beyond!

A few examples: I purchased prim eyes and started playing around adjusting them to fit when they were "probably" ok to begin with. (Had just started SL and the instructions said "They *may* need to be adjusted a bit" which I interpreted to mean "Pull up the edit window and have at it." After totally messing up, I IM'd the designer just for help adjusting. She gave me a replacement set ~and~ told me to pick out a second set for my trouble!!!

When I was skin shopping, the skin I wanted was not available in a demo. IM'd the designer asking if there was a demo available and the next thing I knew, the actual SKIN had been sent to me...refusing to let me pay.

Recently I complimented a woman's outfit (not realizing she was the designer, and she didn't tell me at that time either). We talked for a bit, me asking where to get the clothes. She told me, then later that evening gifted the outfit to me.

I could go on....but you get the idea.

Why bother?

Yes, thirded. I'll often respond to IM's forwareded to email while offline. And the group invite thing is annoying. Luckily item offers aren't rejected, and end up in your inventory. LL got something right! yay!

Um... because you would have seen dat the whole situation was resolved, an the OP apologized for some stuff, an the "bigger" store owner turns out to be a good guy, an everyone is livin happily ever after.

Course, if ya like half-empty glasses then dat's okay too.

Mari

Would have been easily resolved if the customer service advisors knew what they were doing. A vendor not delivering would have been a pretty common problem for them to advise on.

i want my 3.50$ USD

someone call a whaaaaaaaaaaaaambulance

Ya but I have dealt with one of the bigger Texture people here. I had downloaded from a texture web site some pics and was selling them at 1L after i used em in some builds. I than get a nice IM from the unnamed texture person demanding i stop selling them and that i stole them. I kindly showed them the web site i had gotten them from. They never said another word but banned me from there land. SO I hold a Grudge.

And now you do come across as quite childish, you know. "I met someone unreasonable, and of course their ALL stupid like that! Hah! *whine*"

When I was 10 there was this black kid named Aaron. He was really mean so I hold a grudge, of course. Wait a minute, my partner is black....hmmm, I'll have to yell at him tonight.

I've found the same thing. In every instance that I've had a problem the owner resolved the situation not only to my satisfaction but above and beyond that. In almost every instance they've given me an extra gift for my troubles, this is despite my protests since most of the time I felt it was a SL issue and not theirs. Most SL business people are good eggs.

I've had the same kind of experiences when something has gone amiss. Each time, there was an apology that I was inconvienced from the creator/owner in my IMs and the item purchased was delivered to me. Sometimes with another item or 2 for my troubles.

It's probably kinda important to know that IMs being capped does not stop subsequent IMs from getting to email. The "send me a notecard because my IMs get capped" approach may have been viable back when inventory transfers were reliable, but now it's asking somebody who very possibly just experienced a failed inventory transfer to--what? Transfer inventory. If delivery is reliable under such conditions, I sure don't know why.

Not everybody uses the email method hon... I didn't until recently so that I could communicate with my pet while offline.... And I've only had problems with inventory transfers once.. but ended up getting it an hour later o.o

I didn't mean you were making excuses. I meant these people who make items here use the excuse of their IM's were capped so they couldn't respond when contacted.

This type of drama is the main reason one of my favorite creators is closing her SL business. It just wasn't worth it for all the hours she was putting in to break even. The thing that was the capper was dealing with irate customers over a two or three dollar purchase. 100% of the time it was a performance issue that caused the problem.

Give content creators a break and the benefit of the doubt.

Actually Qie, my IM's are capped often... resulting in lost communications from customers that only come to light when they contact me again after I've logged in with a query as to why they've not heard from me. The notecard method works much better than trying to IM a creator. I've found I receive those with no problems.

I've also dealt with other creators whose IM's have been capped as I was the one asking if there was an issue since I'd not heard from them.... via a notecard

~B

If there's 1 thing I know about business, its Customer Satisfaction is #1.

If a customer has a request, a problem or other, I'll bend over backwards & then some to help, even if it means putting off my studies for a few hours or a day or so.

I think part of it comes from having played SO many PC Games where the developer just totally ignores bugs & glitches in the game, or drags their ass fixing it, that the game community does nothing but bitch about it (Battlefield series anyone?)

The whole transfer system needs to be improved anyway. Money shouldn't be transferred until the item is in the recipients inventory.