Is This Reasonable?

Yes, I was very shocked when I realized the lion I was talking with last night was actually the builder of the great place I was in. Though I have stumbled across one clothing designer several times when I've gone to her store.

Thats ridiculous and I don't blame you, had she done it to me, or someone I knew... I wouldn't return to her store ever again.
If she is getting "scammed" by people in busy mode, she should investigate it further, while in busy mode, the item goes into their trash folder, they can get it out of there, she doesn't have to replace each one...

Ooo thats would be a lovely vendor script to have... although I personally got rid of vendors, and sell from boxes now... and I can't imagine the script load to put one of those in each box... eek!

That IS an excellent idea. Maybe I'll play with my vendor scripts this weekend... no garantees but if I can get it to work, I'll make it a freebie.

Alright, I just tested and verified again, had a friend pass me something while in busy mode...
it will display a message saying I declined it, but when I go to my trash... there it is
So if anyone tells you they didn't get something because they were in busy mode, make sure they check their trash

If the owner is not there, it doesn't matter, since he or she wouldn't eject you. If the owner has time to see that someone is in busy mode and eject, then the owner has time to take a different approach. The second part would, admittedly work better for someone who is not swamped with other customers. I admit that I'm a bit of a newb, but do shops really get so busy that the owner, standing in the middle of the shop, can't take time to head off a potential problem with a polite message?

The few times I've been in a shop when the owner was there, the owner greeted me and was very polite. I bought something each time based as much on the contact with the owner as on the product.

You DO still receive IMs in Busy Mode, there was nothing stopping her from Addressing you FIRST.
I beleive you Did Over react a Little, I Probably would have Handled it Differently Myself, but Given the store owners attitudes I don't think Your attitudes were Completely Unjustifiable.

When she Invited you back, albiet Grudgingly, I would simply have Politely declined, and taken my Custom elsewhere.

In the end the Only one who suffers from her Poor Customer service skills is her.

Angel.

A little more detail:

When she invited me back, my response was perhaps mildly snippy...something along the lines of, "I don't think so. You've judged me based on other people's actions." Then, because I'd been planning to do so after I looked at her shop anyway, I logged off. I subsequently received an offline from her saying that she was judging me based on my actions, since I was the one who had come into her shop in Busy mode. And then another, mocking something I have in my profile. I responded that she'd automatically assumed I was clueless about the issues with Busy mode purchases, just because other people had been in the past, and punished me for it. Additionally, I told her I found that irritating and not a particularly good way to garner new customers. She THEN claimed to be protecting her business by ejecting me, called me immature and disrespectful - I assume for not just accepting her peculiar explanation and being grateful that she deigned to let me back in - and told me I was banned and muted. I did respond once more, but she may have already muted me. Basically, I told her she'd done nothing to earn my respect and the fact that she'd kicked me out of her store for no good reason and then tried to make it MY fault showed who the immature one actually was. I was pretty cranky by that point, as well as still confused by the whole thing and a little hurt by the unnecessary profile comment.

I then posted here to make sure I wasn't insane for thinking I'd been treated unfairly. End of story.

I think I'm 10 times more likely to buy something if the owner is there, if nothing else as a sign of encouragement to someone who is involved and interacting with the rest of us, and not just milking SL for money.

This is the way most shop owners are and behave. They swear they're the elite of sl and everyone else who goes into their shops are beneath them. You should of orbit her ass real quick, I know I would of without hesitation as I don't really like many of them anyway cause I know they way most are.

Not true. Virtually all of the shop owners I've met have been very polite and helpful...one even gave me several thousand Lindens worth of skins for free because she read somewhere that I owned a ridiculous number of them already. I didn't ask, she just took it upon herself to do so.

And don't go advising people to pull sh*t like orbiting anyone who annoys them; that will likely only add insult to injury by getting them suspended.

Why didn't she think of that ? Lol

Elinah

I treat SL shops just like RL. If the seller is rude, they won't get my business. There's a million of her competitors right around the bend. Just stay away from her store, and tell your friends to stay away too.

Agree. I was at a shop once when i pointed out to the owner that one of the vendors wasn't working. She made sure i got the shoes i wanted anyway and threw in another pair for pointing it out.
Mostly positive shopping experienced here. Plus i would not advise anyone to just blast people because they annoy you. True the OP was treated poorly, but an eye for an eye? Not for me thanks.

That works for me too. In fact I can think of a sweater shop in Meeting Support where out of four visits I've made I've met the owner three times. Now *that's* customer support!!

Ricardo's suggestion of orbiting the OP's aggressor is OTT and antisocial. There too much of this kind of reaction in SL

I have found that people often run away if I am in my shop and say hi, more likely to sell if I am not there. Maybe I am scary

If a customer came in with busy mode, I wouldn't even message them as surely that's being a bit too sure they are also going to buy? People can be looking and often come back later to buy, or it just might not be what they are looking for. All my items are copy so if they have problems I just send a replacement based on the transaction history.

But that would spoil the carefully planned out atmosphere of neglect and abandonment at my shop.

I personally had enough experiences that make me very reluntant and extremely careful when and where I buy things.
I have seldomly went off on anyone here but I understand sometimes things happen.
There some people who just dislike anyone in busy mode period, including Sim owners they consider it spamming. I don't get it but because often people use busy mode to prevent spam.

Ah yes . .. I've been in a shop and suddenly realized the person nearby was the owner . . .I felt very self-conscious . .. do they think I'm judging their work . .. finding it wanting or perfect . .. are they staring at what I'm wearing . . . are they laughing to themselves as they see this bumpkin staring slack-jawed at their products? . . .. yes, I really have these thoughts . .doesn't matter what the avatar looks like . .. I seem to end up overthinking the situation and not looking at the products . .. and afraid . .. sorry

That happens to me too. ^^I worry that I'll hurt their feelings if I decide not to buy something, that they'll take it as a criticism of their work. Mostly in small shops, though...I figure the biggies have enough business, they're not going to worry about one person who doesn't see anything they want.

Oh gosh I know exactly what you mean. I have exactly the same feelings when I am shopping and I see the owner.

Which is why I tend to disappear if I am in my little shop and a customer appears. I don't want them to feel like they are under scrutiny. I figure if they have a problem they can always send me an IM.

Pish! If I'm working in my shop and someone comes and stands around and looks at stuff, I figure they're just browsing. I do it all the time at other shops. Maybe they will buy later, maybe they won't. No biggie. I do try to be helpful, though, and I'll ask if someone has questions. Mostly, I'll just finish what I'm doing and walk quietly away so as not to disturb the customer.

And re: this shop owner being rude because a customer was on BUSY??? Hello, that's just insane. Who CARES if the customer's on busy mode? I'm sure she had a very good reason for being busy. Maybe her "busy" mode is her serious "I'm just shopping really hard" mode. It's incredibly rude and pretentious of the shop owner to pass judgement on what her customer is doing. Hell, my customers can walk around naked on all fours as long as they're not actively bothering other people.

The store owner could be stood there just as nervous. Is the customer stood there thinking how rubbish my items are, are they laughing at it all? Hoping you like what you see etc

I must confess that unless I get caught unawares and a customer creeps up on me without me noticing they have arrived, I do tend to run away now to give them the space to have a good look around without worrying I am watching. It's not being rude or not wanting to speak to my customers, it just seems they would prefer to feel free to look without me there.

There are times when a customer is very chatty and that's nice, most of my friends list is full of ex customers I got to know via them wanting information or help with items.

Some guys were following me around the last place I'd visited. I told them as politely as I could that I was shopping and not really interested in socializing, but that didn't work...once I put myself in Busy mode and walked away, they seemed to take the hint. If she'd given me a minute, I would have canceled it but, as I mentioned, I wasn't even in the store long enough for anything to rez.

As for the person who suggested orbiting...I would never sink to that level.

I do that.