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WTFing HELL!!! |
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Marcel Flatley
Sampireun Design
Join date: 29 Jul 2007
Posts: 2,032
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05-10-2008 15:49
My experience with Linden support is excellent. Live chat, and tickets. My last ticket was about wether accounts with no payment on file were counting in the amount of picks for a parcel, and it took some days. According to the answer they did some actual testing before they answered. Bottomline: support isn't that bad.
Loosing stuff however is a problem they are not able to solve it seems, not untill they have their asset servers stable enough. Also it is hard to know wether someone deleted an item by accident, or lost it, I guess. If the OP sent tickets they way he or she posts on the forum though, I understand that they experience support to be bad  _____________________
New in town: Floating furniture!
http://www.sampireundesign.com http://www.slurl.com/secondlife/Gaori/44/66/603/  |
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2k Suisei
Registered User
Join date: 9 Nov 2006
Posts: 2,150
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05-10-2008 15:52
i eat boogers me too! |
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Deandra Watts
F-Bombardier
Join date: 12 Aug 2006
Posts: 485
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05-11-2008 12:00
I believe these truths to be self-evident:
_People blast out things in frustration that they wouldn't ordinarily say. _The level of support you get on one day could be completely different from the next. _Regardless of paying LL directly for tier/subscription, or paying indirectly via Linden purchases, rentals, or even simply purchasing content from others which go to expenses of uploads, tier, rentals, etc... we're all paying. _Grid issues do not affect us more/less because we're premium/basic. *shrug* _____________________
Fuggedaboudit
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Darkness Anubis
Registered User
Join date: 14 Jun 2004
Posts: 1,628
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05-11-2008 12:24
Abba - Just because someone chooses not pay 9.99 monthly fee does not mean they are not a paying customer. Each and every time I pay lindens or upload a texture i am "paying" SL, period. Granted it is my choice, as it is also my choice to voice my opinion. ( Just like you.) QUOTE] ahh no! nice try at fussy logic but it is not even close, your paying for that service at that time only it does not make you a paying customer per say your sinking lindens not hard currancy.and the 30 cents or what ever it is for lindens is a handling fee realy. how many times a month do you accually buy lindens anyways once manybe twice $.60 wow talk about last of the big time spenders.a paying costomer is one who pays the monthly fee period end of line no other fuzzy math gets it Lets not forget for older accounts it is possible to be basic and have paid the one time 9.95 fee. They ARE paid accounts but as far as inworld presence is concerned cannot be distinguished from a free account that buys l$ (other than by rez day). The issue of who is a paid customer and who is not is far to foggy to make such harsh judgements. You MIGHT make the argument that buying L$ on lindex is buying from other players not LL but then again LL does sell L$ on the lindex through SUpply Linden. So you just dont know maybe they are paying a good bit more than 60 cents direct to LL pockets. Having a premium account does not make one BETTER than someone else in any way. Just means you get a stipend and own land. Reality is the SL platform IS unstable. If we want to remain in it we have to accept that, minimise our losses as much as we can, and cope. Just how it is. Darkness (Premium account holder for nearly 4 years) _____________________
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SuezanneC Baskerville
Forums Rock!
Join date: 22 Dec 2003
Posts: 14,229
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05-11-2008 12:29
No one at LInden Lab will go to the store and buy me groceries when I'm sick. That's what really hurts.
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So long to these forums, the vBulletin forums that used to be at forums.secondlife.com. I will miss them. I can be found on the web by searching for "SuezanneC Baskerville", or go to http://www.google.com/profiles/suezanne - http://lindenlab.tribe.net/ created on 11/19/03. Members: Ben, Catherine, Colin, Cory, Dan, Doug, Jim, Philip, Phoenix, Richard, Robin, and Ryan - |
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2k Suisei
Registered User
Join date: 9 Nov 2006
Posts: 2,150
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05-11-2008 12:36
No one at LInden Lab will go to the store and buy me groceries when I'm sick. That's what really hurts. A Linden may live in your neighborhood. You should start a thread the next time you want some bananas. You wont get help if you don't ask for it. |
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Xio Jester
Killed the King.
Join date: 13 Nov 2006
Posts: 813
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05-11-2008 12:51
3. LL holds no obligation to Help you as a Freeloade- Basic Account User. Premium Accounts get the same treatment, as far as I have seen, that's why I went back to Basic after almost a year in Premium. You could build a city the size of Bay City, and if it "got lost" (theoretically), LL wouldn't have to give you a dime back. _____________________
~ In Shakespeare, 'Tis The Fool Who Speaks The Most Profound Truth. ~
http://slexchange.com/modules.php?name=Marketplace&MerchantID=37521 |
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ArchTx Edo
Mystic/Artist/Architect
Join date: 13 Feb 2005
Posts: 1,993
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05-11-2008 13:04
No, you are pumping in a few pennies, nothing more. I'm paying much more than that a month when you add in my land tier (I own mainland) and my premium fee. It all comes back to the example you were given.... Who should get better support, the $1 customer of the $100 customer? Log a JIRA on it, submit a basic ticket, or if you want more support, pay for it. Your rights to support are much less. Part of the premium package is enhanced support. It is also known that the lindens don't take much notice of rants. Put everything together constructively when you submit your ticket and you may get a positive response. But right now the Lindens have other issues. There is no point in submitting a JIRA for a lost inventory item. Every previous JIRA started for this reason has been dismissed by LL saying it is a support issue, not a bug. I don't agree with them, but that is how they are treating them. Example: http://jira.secondlife.com/browse/VWR-6110 Alexa Linden - 18/Apr/08 10:28 AM Please read the following to see if this helps you: http://wiki.secondlife.com/wiki/Inventory_Page For our support info or to file a ticket for your "specific instance of inventory loss", please go to http://secondlife.com/support. Pjira does not handle support issues - resolving as Contact Support _____________________
 VRchitecture Model Homes at http://slurl.com/secondlife/Shona/60/220/30 http://www.slexchange.com/modules.php?name=Marketplace&MerchantID=2240 http://shop.onrez.com/Archtx_Edo |
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Czari Zenovka
I've Had it With "PC"!
Join date: 3 May 2007
Posts: 3,688
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05-12-2008 09:43
_Regardless of paying LL directly for tier/subscription, or paying indirectly via Linden purchases, rentals, or even simply purchasing content from others which go to expenses of uploads, tier, rentals, etc... we're all paying. QFT! _____________________
*Czari's Attic* ~ Relive the fun of exploring an attic for hidden treasures!
http://slurl.com/secondlife/Rakhiot/82/99/111 During times of universal deceit, telling the truth becomes a revolutionary act.- George Orwell |