Poor customer service

Sorry this happened, Cris. Kinda sucks the cream out of your crumpet. Fargin' griefers...

Seems to be lately in second life that the good people get punished and the griefers get away with the shit they do, like when i was banned for my language on my property in a pg sim i was trying to keep the griefer out and away from me on my land and even tho i called a linden to my property to help me with him i get banned and he gets no punishment..BS i say.. sorry chris for the troubles you had with these 2, LL wake up or you will loose customers

That's horrible! I'm so sorry that happened to you. I can't believe some people. That is an incredibly sucky situation. I wonder why some people feel the need to do this or why they think it's funny.

Okay, Cristiano, let me get this straight- the first time, your objects disapeared, and because they wouldn't roll the sim back for YOU ALONE, and have to have Club Elite clean up AGAIN, you got angry?

And this time, because they dont have the tools for this, and you *are* capable of cleaning up, you got angry?

Let's see Lance, since you have to be take the contrary position and be an ass in this thread, I'll bite.

The first time around I was pissed that through no action of my own, hundreds of items on my land WERE DELETED without explanation - every single item that I owned with a script in it. Elevators, doors, bridges, vending machines, every single item on 20,000m of land. Club Elite was not on my land, there is no reason any action taken there should have any effect, but it did. I didn't ask to have the sim rolled back, I asked to have my items restored to me somehow, or even just some assistance. After calling technical support and being promised follow up, I received none. Emails to tech support went unanswered, and finally IMing Michael Linden, I received an "Uh we're not sure" answer, and that was it. Many of the items I had were gifts from people, and could not be replaced - as with Schwanson, items were just gone, and not a damn thing I could do about it. This may not piss you off, it does piss me off, yes.

This time, they do in fact have the tools to remove all of the objects of a particular user, and given the fact that this was 2500 prims from 2 users, and having been griefed, with pieces of my build being returned because mysteriously some assholes can manage to push my property over some arbitrary prim limit and cause my items to be returned to me while their garbage is strewn all over my land and remains there, while receiving no assistance to stop this process from happening, it did manage to piss me off, so there ya go.

Okay, yes, the second time you are justified. Sorry.

However, the first, No. They can't rollback certain parcels- they have to rollback the sim. Yes, it's tragic, but there was nothing they could do. The reason you got the response from Michael you did is that he is a Liason, not a gridmonkey.

Michael Linden was the support person I spoke with on the phone. Again, the first time around, I could care less if you thought I was justified in being upset. If actions someone took on another property could delete all of the items on your property - mind you DELETE, not return, I think you would be pissed that nothing could be done. Between BigJohn and I, we owned 90% of the land in Federal, and the sim was dead because of the inability to move, so a rollback would hardly have been disruptive. I will point out that Mocha was rolled back just the other day after someone raised land because land editing permissions were left turned on - not a bug, just a mistake taken advantage of by a griefer. I just wanted my items back - I didn't realize that items can be deleted on a whim, and we have no protection from this or any recourse.

i feel for you on this one. I would have been very pissed off too.
Am i wrong that back in june when i had my first land i seem to remeber i keept getting a can't place object due to to not enough prims left kinda msg?
Since i never played anotehr online game i am thinking it had to be sl i remeber this from.
And i was wondering what happened to that.
Me myself did get my house back once becouse of a grefer adding object pushing me over prims. I know how it feels.
I do hope at some point atleast people will feel that the lindens actually are trying to help.


well i will stop putting my mind ito post here now and go back to posting mindless stuff in off topic.

I set our group land to "no script" the other day to stop a griefer and I broke a number of our group scripted objects. There are a ton of problems with group land. Most of which I am just finding out myself with my first experience with group land. I'd have to say that a majority of recent Live Help questions have to do with the bugs associated with group land. A Linden really needs to take time to figure this out.

Kate,

Thank you for posting that. The day that Club Elite left Federal, they were hit with some type of griefing attack - a Linden came and turned off scripting for the entire sim - I imagine this contributed to the deletion of my scripted objects, since no other objects were touched on my land. It was just so frustrating not to be able to find out anything or get any assistance with these types of problems. I can't imagine how I would react if 75% of my inventory were deleted like Schwanson's, with no ability to get it back. I suppose like in RL it is true what they say, they are just things, but that doesn't make it any less frustrating.

You're remembering correctly. It did work that way. Did they change that when they introduced auto return? I thought that now if you go over your limit it supposed to start returning the most recenttly rezzed objects.

Cris, I'm sorry to read this. I should have posted to this thread earlier, but well ...
I hope something can be done about it

No, I was not - and that is the point - they were just objects from two random people, unassociated with the group, and their objects remained.

My favorite group land "feature" is that you have to check "EDIT LAND" to allow terraforming by any one. That is just great... its like having to bend over in a prison shower to talk to your paroll officer!

-Flip

Well in December, 2004 when I was going around leaving gifts on some of my neighbors doorsteps, I received the lovely message that my object couldn't be place because there was no more room left on that land. So, this has to be a bug that has developed within the last update.

Cris, I would feel just as frustrated. I have stuff on my land that i don't have copies of and they are 1 of a kind that were generously made by others. I would be devastated if I was to ever lose any of it. Some have sentimental value which is not only irreplaceable but priceless to me (and that's all that counts). If Lindens have the ability to fix this then they should.

Hope it all works out for you and Taeja

Huggerz,
MJ

it's actually worse that you have to open yourself up like this just to allow group members to create linden plants. it's like *pg post edit* when your dog *pg post edit* extra mustard.

I think it's a result of the world getting bigger and more populated. Back in the day, when a system bug caused the deletion of 90% of a build of mine (all that was left was random bits floating in the air here and there) in an effort to track down the problem, a Linden brought up a backup of the whole sim on one of their test servers. I was invited to pop over and grab a copy of my things while it was there. Not as perfect as a roll-back, but it didn't effect anyone else and I didn't lose anything.

My experiences with LL customer service have all been very helpful. True, the person you talk to doesn't know everything, doesn't actually have godlike powers, and (as far as we can tell) is only human... But even so, they do their best. I've found that when there's a problem that you can't take care of yourself, but you know they could... Be freindly, to the point, and patient. But don't give up, either. If need be, call back and remind them. If the calls are short and friendly, it's not THAT much of a anoyance to them, and they may be quite happy to have been reminded, since they forgot. Now, if they say "we know and are doing/will do what we can" then your work is done and you just have to be patient.

I was lucky in my case because one of the devs was actually looking into the bug that bit me when I made my report, so I got the problem resolved very quickly. (And that bug was fixed in the next release.)

Now, I did'na write this for YOU Cristano... I'm sure you know all of this. But others might benefit from a reminder that the Lindens aren't actualy all-mighty beings.

And, I bet those to griefers are still in world. I wanna know why LL has such a weak-ass response to griefers. I wanna know why more of these assholes AND thier main accounts are not permanently banned from SL.

I think one of the things I find the most frustrating is that Linden Lab stands behind the claim of being a service provider/ISP to protect themselves from liability and also to shield from financial responsibility for outages. They are acting as a hosting company for user created content, and provide no tools to back up or protect that content. If any hosting company that was hosting data for a client just deleted it through a system flaw with no backup to restore, they would be sued, or at the very least, lose customers.

When we are using a web hosting company, we at least have the ability to back up data stored on remote hosts - I regularly back up the SLUniverse database to a local SQL server, and all of the files to a local web server in case a problem were to occur. We have no such ability with SL, yet we are encouraged to create content here and are paying what amounts to a hosting fee for resource usage. (an expensive one at that). Add on top of that horrible customer support, and it does make users question why to invest time and money into SL. My addiction to SL, and my loyalty is not limitless.

BTW, this is not an issue of how much someone is paying - whether you pay $9.95 or $900 a month, the support is incredibly lacking in some areas.

Officers can mod group land

That is true - I have never had to leave Edit turned on to be able to edit the land.

Christiano,

I think you should go for the position of union leader! I think you have a good idea of what service we should be getting Put it to the people

Good lord, please, shut up already.

I've had this same thing happen to me several times. Most of them were non-griefing, but merely someone trying to rez something, and a couple have been griefing attacks with hundreds of cubes placed above my land. And MY objects were returned when the prim limits were exeeded instead of the latest objects placed. And why can the prim limits be exceeded? is it server lag? When the sever catches up, it realizes the land is over it's limit and just returns things randomly?

Also, over the past year in SL, I've had few problems that I've reported, by using either bug reporting or abuse reporting, and gotten a ticket (email form letter saying they will contact me) for. I think early on, one of those was responded to, when I couldn't even log in. But the rest have been ignored. I have never heard back on them. Kinda sad. Seems like they should at least have to send you an IM or something before closing a ticket.

I have, however, had at least two seperate Lindens help me when I IM'd them directly.