Why I will never use Live Help again

Okay. That's it. I can take a hint.

Live help is for people who answer the questions, not for actually providing assistance - especially in the absence of any Lindens online.

It's not a place to ask for assistance in order to try to resolve an issue which may ultimately crash a sim.

It's certainly not to instruct someone asking a question so that he or she may never have to ask the same question again.

I understand now. It's an opportunity for a few people to act superior to one with lesser in-game knowledge of how things work.

I get it.

I'll never ask for help on Live Help again.

Thank you for your freaking instruction.

Bah!! Live Help is volunteers doing what I hear is a thankless job. I guess I heard right.

Live Helpers are residents who...

1. Get no money or compensation from Linden Lab in any way, shape, or form.
2. Have no more "power" than you have as a user (other than to teleport directly to where the person asking the question is located, and then only for a very limited amount of time)
3. Are there to help people in SL, Community Member to Community Member



Somehow somebody upset you. We are all human, yes, human. Look at Live Help from the perspective of the Live Helpers. Live Helpers help out countless newbies and folks in SL, and don't even get a "Thank You" or a positive rating for dropping what they are doing, and helping out the numerous calls that come in. People seem to think that Live Helpers are paid or given something. They are not. Think about that next time you yell at the Live Helpers for not helping you out as you expected. Yell at the Lindens, not the Live Helpers!

At least the Linden Liaisons are paid US$. Yelling at folks who are just trying to help in their free time, and maybe they won't be around next time to help.

Hmm.. I just reread my post. I reread it twice.

I didn't yell at anyone. I expressed a dissatisfaction with a Linden-sanctioned "service" based on my perception of my experience with it.

HR - as for your comment. Think about it. Your "assistance" was what I was referring to...don't bother to reply. I won't be reading this thread any longer.

Edited to delete name calling.

Ummm drama much we all need help, and sometimes we don't get what we want.. i've been there TRUST ME... but i don't think you can just bag on one person

*sighs* what IS the world coming to... i wouldnt want to volunteer for live help for EXACTLY that reason.. i know i would have frustrated ppl on the other end and i wouldn't be able to fix what the lindens can't fix either...

DRAMA!!!!!!!!!!

Quick, I need a big fluffy couch, and a bowl of Orville Redenbacher's with Extra Butter, STAT!!!!

o.0

Maybe I should just quit Live Help.

Sorry to hear it didn't work out for you, but your post is WAY out of line. To add to Hank's words...

- Live Helpers are often busy with projects, yet still take the time to answer questions

- With recent instability of the grid, Live Helpers have been completely swamped by calls

- Live Helpers answer every question they can, however, we do NOT have access to any account information, for example

- Live Help should not be used to try to get free stuff or to advertise. We've had several people call asking things such as, "Want to buy some land?", "Can I have some money?" or my favorite, "Give me this script for free."

We've recently had meetings to figure out how to improve the situation for SL's citizens, the Lindens, and the Live Helpers themselves.

Also, please don't be offended if you don't receive an answer. You may be talking during a time when either no Live Helpers are on, or the ones who are on are too busy to answer (say, running an event). Don't forget, people who volunteer to be Live Helpers are typically VERY involved in the fabric of SecondLife and definitely want to help; but can't always.

Be patient after asking a question. I'll often pick up a question a full minute or two after its asked, because I've been in PhotoShop, or a script, and didn't see it come in. Ask, leave the window open, and we'll get to you. Just again, PLEASE be patient. We could also be answering three other questions at the same time you ask.

Thanks in advance for your patience. Does this, perhaps, explain the problem you had? I must say I am quite insulted by your post, considering I've never met you, and 99% of the people I've talked to have been THRILLED with the Live Help they've received.

Regards,

-Flip

Plenipo -

If you post your question at -
*
Second Life Forums > Group Life – Dedicated Forums for Second Life Groups > Second Life Group Forums > Second Life Mentors

I'm sure your question will be answered.

Sometimes we don't do our best, but we are willingness to get you help and the Mentor Forum is the place to ask again.

Don't you DARE quit Hank... pfft.. don't listen.. we all have issues we just don't air them in public cos we like left kindergarten years ago...

PS Plen - POSTS: 4.

Thanks for being such a part of the community that YOUR FOURTH POST does nothing but insult community service done by some residents.

Also, great job bringing an elephant into a china shop, then running away as soon as people reply.

What did it say on Homer's gravestone in the Simpsons?

"We are richer having lost him".

-Flip

I witnessed the call.
You IMed help and asked us if there was anyone besides Cubey who could stop his out of control airplane in Cordoba.
We told you politely that we could not help you.
Hank told you that we do not provide help for the Aerodome. This is correct, we do not.
I do not see what the problem is.

Ok, now you have pissed ME off.

This is a FREE SERVICE provided by OTHER PLAYERS, LIKE YOU!

Edited to delete name calling

I guess I was being a bit brash, and I'm sorry and apologize to Plenipotientiary if I offended her or anyone else.

You said that its a "thankless" job, Hank, so I want to remedy this problem.

Here's a heartfelt "Thank you" from ol' Ace to all the Live Helpers.

Its obvious that sometimes your good efforts go unappreciated (e.g. this thread), but I'm sure that the dozens of folks that Live Help does assist appreciate your efforts.

- Ace

I don't have much to say about the specifics of whatever caused this thread to be started.

I do however feel that people with few posts under their belts have as much right to express themselves as those who up their post count by responding to "count" thread, "three word" thread, and the like. That someone with a low forum post count actually makes a negative post probably says something about the intensity of the motivation for the post - possibly as much as the actual content in that post does.

I know PE pretty well and she tends not to fly off the handle very often. Something has obviously gotten her ticked enough to "unhide" in the forums which I know she has lurked on for a couple of months.

Not knowing the impetus for this incident I can only give her the benefit of the doubt here as I have never known her to call any one out publicly before - in more than three years of real-world acquaintance.

That said, I have been helped via Live Help, Pleni. If you decide to never use it again, ask me and I will ask them if necessary.

I agree to an extent, however, there is something to be said for easing your way into a community. And if you start a thread that you know is going to be negative - don't run away from it at the first sign of someone with a different opinion that you!

That kind of behavior just shows you're not willing to back up your words and / or actions.

I, too, witnessed the call to Live Help. Everyone was friendly and honest. We don't have God like powers to return items that crash in a sandbox, plain and simple. We explained that. I suggested taking the object and re-rezzing it. Three or four live helpers offered suggestions.

Just because you don't get the answer you WANT doesn't mean its not the right answer. I have really begun to be able to relate to the Linden Liaisons when it comes to that.

As for this thread, far too often people start a thread here and then run away. Its one of the biggest problems with these forums.

Regards,

-Flip

Plenipotentiary,

I have had an issue with Hank in the past, but irrespective of that, I have to say that I have never known him to be unhelpful or less than polite.

On the other hand, in this thread you have been abusive and unpleasant.

I know whose view of the issue I believe, and I'm afraid it's not yours.

Certainly, if you approached me in the manner you have displayed in this thread, you'd probably get a pretty rude response from me, as well.

I've only ever used Live Help once, and that was a couple of days ago. The response I got was prompt and very helpful (thanks, Kex!).

It's your business whether or not you use Live Help again - as we say over here, it's no skin off my nose whether you do or not. But if you do ask people for help, a polite request normally ensures a polite response.

Im not Live Help but I do Mentor and Instruct and from what I read here they DID offer Help... Live Help is volunteer work, and I applaud them for all they do. Often when I cant answer a question as a mentor I send them to Live Help simply because the question then has access to many, not just me.
Problems like this will crop up time to time, liken Live Help to a nurse, not a surgeon

The surgeons still operate too. If the Live Help didn't/couldn't help you can still summon a Liason ! This rude attack is uncalled for especially against Hank !

What a wonderful and endearing way to introduce yourself to the community.

To put my unsolicited cents in, I owe much of my scripting skills to Hank's classes and efforts. Have never noticed any attitude or arrogance. Maybe this was a missunderstanding?


I'll bet...

Very strange. I don't remember going to the sandbox in a plane anytime recently. Maybe it didn't actually belong to me? If something of mine did go out of control, I wonder why Plenipotentiary didn't bother IMing me. Very odd.

And quite right... Live Help shouldn't need to help someone with a vehicle or any other objects. If something's actually out of control and causing a problem, that's something for 1) the object's owner, or 2) a Linden Liason.

I don't know, Cubey.
We suggested she IM you.

This thread is all wrong. The initial message was posted out of frustration, it doesn't change my opinion of her in the least bit at all, and the rest of you replying to her about the tone of her post are completely ignoring the substance of the post.

If a person has a problem with Live Help, they should post it. How else do these things get brought to the forefront and then handled. Perhaps her problem was with someone who is known for being agitated or something (just purely hypothesis). No matter the reason "Volunteering" does not give one the right to do a lesser job or ignore decorum.

I have no idea what the real problem is - I just know that attacking the poster is hardly helpful.

If you work Live Help, and are frustrated - stop working Live Help. Just because it is volunteer doesn't mean you can be moody and still do the job. If you like helping, then put on a happy face, sit at the keyboard and help people to the best of your ability or patience. But please don't be rude or terse and find that to be o.k. because its a volunteer job.

Briana Dawson