if you don't think LL is NOT working there asses off your mistaken

LET ME TELL THOES WHO HAVE NOTHING BETTER TO DO THEN COMPLAIN ABOUT THE UP DATE!!

being a live helper i have seen the customer service lesions working there tails off replying to as many as 3- 4 Im's at one time. jumping back and fourth between IM's and truly helping people with real problems. and doing this for hours on end.

and if the live helpers are working this hard on the front lines then you bet your FING ASS the back end team every one from Phillip to the guy who sweeps the floors is busting there asses to get things fixed.

I have a keen perspective on this type of issue having been working with people in the retail customer service industry for 25 some odd years. having to listen to at nauseum from the customer who is not satisfied because of one thing or another.

customer comes in we are out of stock on something and they want to know why AND NOT ONLY DO THEY WANT TO KNOW WHY BUT THEY GET DOWN RIGHT NASTY AND START TO BELITTLE ME AND EVERY EMPLOYEE OF THE COMPANY.
i tell them im sorry and that we will be fully in stock on said item soon yada yada

what i really like to tell them is LISTEN ASS HOLE!! WERE HUMAN WE MAKE MISTAKES BUT WE WILL FIX THE SITUATION AS SOON AS HUMANLY POSSABLE.

reading thees forums the last few days since the up date i have read SOME posts that remind me of that ass hole customer that's has nothing better to do then complain that they cant get there 50 cent can of fucking peas today.


ya know what people linden labs is comprised of REAL PEOPLE, REAL PEOPLE WHO TRULY CARE FOR THE WORLD WE CALL SECOND LIFE. REAL PEOPLE WHO ARE WORKING TIRELESSLY TO BRING YOU THE VERY BEST POSSABLE SECOND LIFE THEY CAN. REAL PEOPLE WHO FEEL YOUR PAIN ALLONG WITH YOU AS THEY ARE EXPERANCING THE SAME BUGS AND PROBLEMS YOU ARE.

SO I SAY GIVE THEM A CHANCE, GIVE THEM A BREAK LET THEM DO WHAT THEY DO BEST .

BRING US THE VERY BEST 3D ONLINE WORLD THAT IS AVAILABLE ANYWHERE,
AND THEY WILL WORK OUT THE BUGS AND YOU WILL ONCE AGAIN BE ABLE TO PLAY AND DO ALL THE WONDERFULL THINGS YOU LOVE TO DO IN SECOND LIFE.

AND DONT BE THE ASS HOLE COMPLAING YOU CANT GET YOUR 50 CENT CAN OF PEAS TODAY.

Good Morning, crucial. How are you?

good morning Eggy, I'm good thanks and you ?

Perhaps a break from your Live Help duties would help you relax.

Sucks to hear everyone complain how broken everything is, have no knowledge of if it will be resolved, have no power to do anything about it, and are encouraged by LL to dissemble to your fellow players about the prospects for improvement. That's why I quit Live Help: it kept me from having to write shouting posts of frustration at a problem not of my making.

Yep, 1.7.0 (54) sucked real hard but 1.7.1 will magically fix everything, especially since 1.7.0(x) was supposed to magically fix everything. Sure. And the check is in the mail.

I can believe that the people who are charged with keeping SL1 running may indeed be working very hard, but work as hard as you like trying to polish bovine excrement and you are still left with what you started with.

Players are justifiably frustrated, as are you. However they don't feel duty bound to pretend that nirvana is just an update away. Also, most firms pay staff to take abrassive front line support calls, because it is unpleasant and ungratifying.

my post has nothing to do with what happens in live help actually every person i have helped has been very nice and polite.

my post is referring to all the naysayers on the forums here complaining that they can't do this or that or the other thing and have nothing better to do but bash second life here in the forums
i am sorry if that's the way it has come across but i am specifically referring to the forums here

if this is how you feel then why bother?

second life is on the cutting edge of 3D worlds you show me a better one where you can do what you do here and i may consider you point of view.

i have been to many online worlds and many are very "pretty and lage free " but there boring or they have a beginning and end.

second life is any thing but boring and it possibilities are endless it is ever changing, ever expanding and fun and exciting each and every time i log in.
i cant say that for any other online world i have ever been a part of.

My ass hurts.

Oh, the novel love-SL-without-reservation-or-leave defense. If you are capable of asking that then I guarantee you could not possibly understand the answer.

Can you not imagine a virtual world that is both un-boring and not bug riddled and horrifically laggy? I can.

Also, calling people "assholes" because they would like something better than the current offering is only slightly inflamatory (and a little bit over the top).

Hmmmm, sounds to me Crucial as though you are in the wrong job. If dealing with dissatisfied customers is winding you up so much...

And you need to be a little more critical of LL. Look at this realistically. 1.7 represents a whole range of undelivered promised enhancements. Havok2. SpeedTree. HTML.

And what has it delivered - after considerable testing remember? A huge performance hit over its predecessor.

And you wonder why people are unhappy, and expressing that unhappiness the only way they can?

I just got an IM from a customer who recently spent £700 (pounds sterling - say US$1300) on a PC upgrade and, observing that he's now getting worse performance than he did prior to his hardware upgrade - and consequently isn't going to be continuing his tenancy if things don't improve before his next month's rent comes due. I'm about to loose income...

I was talking to someone who sells a fair bit of stuff via their own vendors, SLEX and SLB. Their sales since Sunday? Zero. Loosing thousands of L$ a day...

I'm also sitting here unable to proceed on a couple of projects I have underway, one occupying a third of a sim. Does the tier stop racking up when LL messes up like this? No, so I'm loosing money...

That's being repeated throughout SL - but we shouldn't complain?

The sort of monumental clusterfcuk we are seeing here is neither appropriate nor acceptable from a company that purports to be what LL is. Go look at the secondlife.com web page. Does it advertise the likelihood of this sort of thing?
Instead all we see is glossy BS.

What has happened here is only appropriate in beta test software. Not in software that many of us are charged very substantial amounts to use.

And telling us how 'lucky' we are to have SL is not calculated to improve matters. So we should just sit tight and not express our dissatisfaction with LL?

No, I have a better idea - you and the rest of the LL apologists sit tight and keep quiet and let the only people who may be able to kick some sense into LL's management get on with it!

I agree with Doc. I know several people who have lost income since the 1.7 Fiasco on monday morning. Let's just hope todays update sets things right.

I volunteer.

So, what you are saying is that they (LL) are doing their job and providing the service we pay for. Woohoo! Thanks for pointing that out.

BTW -- thanks to the in game volunteer helpers. Nice work.

Dude, when people are paying for a service, they don't give a damn about how hard people are working, they just want their stuff to work. All of these threads of cut them some slack are really no help.

I have never understood the cult like excuse making for companies like Linden Lab or There. As long as people are paying real cash they are going to except real service.

From a technical standpoint, 1.7 is better than the 1.6 rollout, and all these growing pains are normal. Again though, LL should have concentrated on a better stable client before growing the resident community at such a high rate. A lot of the newer users aren't going to go for the lucky beta tester of the "metaverse" agrument anymore.


Ohh yeah, and all you people working on live help for free are suckers.

Well Damn! I finaly agree with Eboni on something

Well said Eboni, and I agree with ya! If this service was free I would be first in line blowing virtual smoke up their a... LOL but it's not! Its a service that is not cheap in any way. Hell every time I turn around they are charging me the more for less service.

Thanks for saying it Eboni!

Mar

Can someone tell me why my thunder cocks texture is not rezzing?!?!?!?!?

I dont want to give anyone splinters.

I do it for the fabulous group sex.

Yeah, thanks for last night Ingrid. You were awesome

Really

I know it.

I agree, cut LL some slack, remember the part of the TOS that says they are not responsible for your inventory items or money, they hold the power to just make it all go away if you incite them enough. If you don't think that will happen, think again. Us customer service reps may be paid to do a job and it does get tough and no matter how many times we aren't supposed to take it personally, we do, part of doing a job we love. There is a difference in loving your job and hating it, if you love your job you get offended and hurt when there is a customer who wants to make your life hell. Remember this, you never, ever, ever, ever piss with the customer service reps who either work for your mechanic, your computer repair shop, your bank or even LL... It may not be ethical, it may be immoral but we are human and when pushed to the edge emotionally we do things, mean and wrong things. I have purposly lost customer's data on hard drives with a low level format just because they were being a prick to me or my co-workers. I have purposly ran floppy disks past HDD magnets to wipe the data. All untraceable by normal methods, and with a company policy that tells their customers that they are not responsible for the data..... you get my drift as database manipulation is soo easy and depending on config, almost untraceable by the normal techs. While I agree, the lag sucks, things are slow and the patch could have been better, but to constantly whine and complain about this or that isn't going to make it get fixed faster. To just upright and take their heads off time and time again with post after post citing how LL is a horrible comapny and their product sucks and their support sucks, you may end up with a smaller inventory and a few Linden's short your next logon.
I hate Ford, terrible company with a terrible product. Guess what, I don't own a friggin Ford! I have the power to not own a Ford, so I flex that power. If you dislike the current situation, you have the power to leave, if you think that they will never get it right, leave, don't buy the Ford, stop leasing the Ford. There are other makers out there like Chevy, Toyota, Honda and Chrysler to chose from. Instead of just whining about the Ford at which their service reps may be inclined to give you the old mechanic special on the car, you could just sell it, end the lease or trade it in on a Chevy. And yes, I did start hating Ford over a few petty things, but that is the power of choice and the power of being a consumer. And yes again, I had Real money put into my last Ford, almost several Thousands worth when I decided to get rid of it.

Also, losing profits. WTH? This is a virtual world, yes the currency perhaps can be considered real but it is more akin to the stock market where there is inherent risk every moment. To come to a virtual world with the intent on making money just is bonkers especially with products that are not tangeble or even stored in a RL warehouse, heck the sex isn't even real ( what is the fun in that...). If you actaully held the objects you were selling in your possesion then I can see cause to complain, but to complain about virtual goods that do not have a RL counterpart? At least when you shop online at Amazon, their products are real and you could always drive to the nearest store and get it. Reminds me of the grade school kids who would knock out their own teeth just to get the money from the tooth fairy...

The moment LL pays 1 penny to anyone for live help they open themselves up a TON of legal/financial responsibilities and possible legal actions against them should they violate employment laws from various states/locations. The safest route/alternative to live help would be hiring more employees and guess who will end up paying for them? You can see them as 'suckers' but they are doing all of us a great service. And who are we to say what they do with their free time?

"customer service lesions", that's priceless! Is that what you get from working Live Help? Ouch!

I agree that the whining is silly and unnecessary, but not because Linden Lab is working hard or because they're good people. They are good people, and they are working hard, but even if they were turds, I'd still say the whining is pointless. Why? Because this is just the way it is. Until competitive advantage requires Linden Lab to maintain www-style uptime, we're not going to see any improvement in the shakeout time after an update.

Could Linden Lab make this a more perfect system? Maybe. But only when it becomes fiscally necessary to do so. That is, when future or even current competitors could offer more stable user experience while also offering the same open-endedness and flexibility of SL. For the moment, though, Second Life is the only game in town, as it were, and we're a captive audience.

So take a few deep breaths and let it go. Don't be shitty to the Lindens, they're good folk and they don't deserve the sneering, whining tone that always happens. The situation sucks, but there's nothing to be done about it for now.

You just don't get the idea of volunteering, do you?