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Dreamhost bouncing LL mail? |
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qDot Bunnyhug
Robot Breaker
Join date: 19 Jul 2005
Posts: 63
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10-20-2005 10:30
I run my email hosting through Dreamhost. As of yesterday, I suddenly stopped getting IM notification emails. I also asked a LL employee to send an email from their LL Account, which I also still have yet to receive. I'm not having this problem with mail from any other domains. I know a lot of people here use dreamhost, so is anyone else getting the same problem?
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nimrod Yaffle
Cavemen are people too...
Join date: 15 Nov 2004
Posts: 3,146
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10-20-2005 13:49
I'm sure you've tried this, but you never know. If you have a spam folder, check there.
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Ziggy Puff
Registered User
Join date: 15 Jul 2005
Posts: 1,143
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10-21-2005 08:21
I'm having this problem too for the last couple of days. I can send to DH from somewhere else, and I can send from SL to somewhere else. But emails from SL to DH aren't going through. I'm not sure which end blocked it.
What other web host do people recommend? If I change, this'll be my 3rd host in as many months  |
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Al Bravo
Retired
Join date: 29 Jun 2004
Posts: 373
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10-21-2005 08:28
I am using DreamHost and haven't been able to establish XML connection to SL for a few days now. I think somebody may have email spammed them from an SL object or something. My bet is they blocked it. I submitted a support request asking.
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Katt Kongo
M2 Publisher
Join date: 9 Jun 2005
Posts: 1,020
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Other problems
10-21-2005 08:51
IM and mail in general have been rather weird for me the last few days. I have my IMs set to come to my e-mail when I'm offline. I'll feel very unloved because there are no IMs in my inbox, but once logging on, I find a dozen or so. Also, when I am in-world, some of my IMs are going straight to e-mail.
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The Metaverse Messenger
A real newspaper for a virtual world. Now with over 63,000 readers! http://www.metaversemessenger.com |
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Ziggy Puff
Registered User
Join date: 15 Jul 2005
Posts: 1,143
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10-21-2005 09:59
Al, if you get any information from DH support, I would appreciate it if you posted that here. Thanks.
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Schwanson Schlegel
SL's Tokin' Villain
Join date: 15 Nov 2003
Posts: 2,721
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10-21-2005 10:17
IM and mail in general have been rather weird for me the last few days. I have my IMs set to come to my e-mail when I'm offline. I'll feel very unloved because there are no IMs in my inbox, but once logging on, I find a dozen or so. Also, when I am in-world, some of my IMs are going straight to e-mail. I have had the same issues. I do not use DH. _____________________
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Adam Zaius
Deus
Join date: 9 Jan 2004
Posts: 1,483
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10-21-2005 22:13
There were a few big things that have happened recently which could explain it, the two most likely are (and I've hit both of these bugs in the last day or so):
1. Some of the new sims dont have reverse DNS (this may or may not have been fixed, but two days ago, I could confirm two new class4's, Hydares & Pollux did not have reverse DNS and were being bounced with a `reject=no hostname` error.) 2. Verio and Level3 had a tier1 bandwidth spat and cut off some of their links for a while, closing down large sections of the internet. A lot of people who were on the #secondlife IRC channel were noticing inability to access major portions of the internet. If this didnt have an effect on someones external systems, I would be suprised. -Adam _____________________
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qDot Bunnyhug
Robot Breaker
Join date: 19 Jul 2005
Posts: 63
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10-21-2005 22:55
I talked to support, and they didn't find anything, literally. They found no emails PERIOD from lindenlab.com or secondlife.com. So, I have no idea what's going on.
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Nicola Escher
512 by 512
Join date: 1 May 2003
Posts: 200
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10-22-2005 16:00
I'm in the same boat as well. My outbound emails have been down for 4 days. I thought it was the Level 3 issue, but now I'm thinking it's LL.
For those of you who heard me mention at SLCC that as things stand right now I wouldn't take the risk of running an SL business for my RL livelihood, this is a good example as to why: I can't rely on the primary means of communication from SL to external systems. Hopefully the day will come when LL is willing to sign a service level agreements with people who want to do real business within SL. _____________________
NicolaEscher.com
Tutorials, fashion, and photos. |
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Huns Valen
Don't PM me here.
Join date: 3 May 2003
Posts: 2,749
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10-22-2005 22:17
For those of you who heard me mention at SLCC that as things stand right now I wouldn't take the risk of running an SL business for my RL livelihood, this is a good example as to why: I can't rely on the primary means of communication from SL to external systems. Hopefully the day will come when LL is willing to sign a service level agreements with people who want to do real business within SL. I think what LL should do is open a 24x7x365 network operations center (usually just called NOC in the industry) and staff it with people who have experience chasing down this kind of thing. Maybe they aren't big enough yet, or maybe they don't think e-biz matters enough to give it the serious treatment it requires. _____________________
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Nicola Escher
512 by 512
Join date: 1 May 2003
Posts: 200
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10-25-2005 15:48
Going on a week now and I still do not have outbound communications from secondlife.com or lindenlab.com. Anyone else have any luck who was in the same boat?
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NicolaEscher.com
Tutorials, fashion, and photos. |
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Sapphire Bombay
Avatar
Join date: 8 Oct 2003
Posts: 341
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10-25-2005 15:52
Nope. I'm down down. DreamHost support says "Nope - we didn't filter a thing.". This has to be on the LL side. My code hasn't changed for 6 months.
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Avatar: A temporary manifestation or aspect of a continuing entity.
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Nicola Escher
512 by 512
Join date: 1 May 2003
Posts: 200
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10-25-2005 16:13
Hi Sapphire -- it's been ages!
Luckily this happened when things were really slow for LL...  Nic _____________________
NicolaEscher.com
Tutorials, fashion, and photos. |
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Sapphire Bombay
Avatar
Join date: 8 Oct 2003
Posts: 341
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10-27-2005 01:51
Email to DreamHost is definitely not working. Email to yahoo.com is fine. Nor can I connect to an XML channel (recently established) from DreamHost.
Hey Nicola - been since the first island as I remember (Avalon). _____________________
Avatar: A temporary manifestation or aspect of a continuing entity.
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Hiro Pendragon
bye bye f0rums!
Join date: 22 Jan 2004
Posts: 5,905
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10-27-2005 01:54
If someone puts together a letter to send to Dreamhost, I'll sign it. I host 2 domain names with them and am preparing to add functionality from SL.
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Hiro Pendragon
------------------ http://www.involve3d.com - Involve - Metaverse / Emerging Media Studio Visit my SL blog: http://secondtense.blogspot.com |
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Sapphire Bombay
Avatar
Join date: 8 Oct 2003
Posts: 341
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10-27-2005 02:01
I don't think it is on DreamHost's end. I can send to/from my DreamHost email address just fine from a yahoo email account. Just not from an SL object.
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Avatar: A temporary manifestation or aspect of a continuing entity.
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Hiro Pendragon
bye bye f0rums!
Join date: 22 Jan 2004
Posts: 5,905
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10-27-2005 03:34
Okay, I posted this Hotline to LL post requesting LL to do a traceroute and find the bad hop.
/invalid_link.html _____________________
Hiro Pendragon
------------------ http://www.involve3d.com - Involve - Metaverse / Emerging Media Studio Visit my SL blog: http://secondtense.blogspot.com |
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Alondria LeFay
Registered User
Join date: 2 May 2003
Posts: 725
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10-27-2005 06:32
Same problem here. No communication whatsoever.. I even tried to use lynx to get to secondlife.com and it can't connect. Pinging anything at LL/SL doesn't respond. I am just so thankful I did not ever finish changing SLAmp over to Dreamhost, or I'd be dealing with a hoard of pissy customers. Here-here to procrastination!
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Mark Linden
Funky Linden Monkey
Join date: 20 Nov 2002
Posts: 179
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10-28-2005 09:26
Just a quick note:
1) If someone can post an IP that they can't connect from, that would be helpful. 2) At least part of this issue appears to be our lack of proper reverse DNS for 72.5.12.0/22. This was reported last week, and just slipped through the cracks due to the release. I've filed a report with our ISP to get this addressed; with any luck, it'll be up and running today. M |
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Sapphire Bombay
Avatar
Join date: 8 Oct 2003
Posts: 341
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10-28-2005 10:00
Here is the data about one of the dreamhost servers:
slimy.dreamhost.com 205.196.208.18 [slimy]$ ping lindenlab.com PING lindenlab.com (66.150.244.149) 56(84) bytes of data. --- lindenlab.com ping statistics --- 40 packets transmitted, 0 received, 100% packet loss, time 39013ms -------------------------------------------------------------------------------- [slimy]$ traceroute lindenlab.com traceroute: Warning: lindenlab.com has multiple addresses; using 66.150.244.150 traceroute to lindenlab.com (66.150.244.150), 30 hops max, 38 byte packets 1 gw-66-33-192-1 (66.33.192.1) 0.390 ms 0.814 ms 1.959 ms 2 gw-L3 (4.78.192.65) 1.604 ms 0.558 ms 4.365 ms 3 ae-1-56.bbr2.LosAngeles1.Level3.net (4.68.102.161) 4.475 ms ae-1-54.bbr2.LosAngeles1.Level3.net (4.68.102.97) 0.843 ms ae-1-52.bbr2.LosAng eles1.Level3.net (4.68.102.33) 1.191 ms 4 so-3-0-0.mp1.SanFrancisco1.Level3.net (209.247.8.89) 13.459 ms 13.857 ms as-0-0.mp2.SanFrancisco1.Level3.net (64.159.0.217) 13.151 ms 5 ge-7-0-0.gar1.SanFrancisco1.Level3.net (4.68.124.210) 17.424 ms 14.708 ms 13.216 ms 6 4.78.242.18 (4.78.242.1  14.460 ms 14.194 ms 14.773 ms7 border1.ge1-1-bbnet1.sfo002.pnap.net (63.251.63.1) 12.199 ms border1.ge2-1-bbnet2.sfo002.pnap.net (63.251.63.65) 14.157 ms border1.ge1-1-b bnet1.sfo002.pnap.net (63.251.63.1) 12.220 ms 8 * * * 9 * * * 10 * * * 11 * * * 12 * * * 13 * * * 14 * * * 15 * * * 16 * * * 17 * * * 18 * * * 19 * * * 20 * * * 21 * * * 22 * * * 23 * * * 24 * * * 25 * * * 26 * * * 27 * * * 28 * * * 29 * * * 30 * * * _____________________
Avatar: A temporary manifestation or aspect of a continuing entity.
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Mark Linden
Funky Linden Monkey
Join date: 20 Nov 2002
Posts: 179
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10-28-2005 10:23
Sweet, that helps. FYI, here's what I've got:
[mark@ultra ~]$ traceroute slimy.dreamhost.com 1 border5.fe5-23.linden-1.sfo.pnap.net (66.150.245.252) 0.369 ms 0.282 ms 0.226 ms 2 core1.ae1-bbnet2.sfo002.pnap.net (63.251.63.84) 0.323 ms 0.366 ms 0.290 ms 3 sl-gw19-sj-10-0-1.sprintlink.net (144.228.111.93) 71.748 ms 2.753 ms 2.654 ms 4 sl-bb20-sj-4-0.sprintlink.net (144.232.0.225) 2.343 ms 2.268 ms 2.200 ms 5 sl-bb21-sj-15-0.sprintlink.net (144.232.3.15 2.185 ms 2.152 ms 2.223 ms6 sl-st20-sj-13-0.sprintlink.net (144.232.9.5 2.637 ms 2.654 ms 2.593 ms7 so-7-1.car4.SanJose1.Level3.net (209.245.146.245) 2.294 ms 2.321 ms 2.223 ms 8 ae-1-54.bbr2.SanJose1.Level3.net (4.68.123.97) 2.322 ms ae-1-52.bbr2.SanJose1.Level3.net (4.68.123.33) 2.356 ms 2.361 ms 9 as-2-0.bbr2.LosAngeles1.Level3.net (4.68.128.15 13.796 ms 13.779 ms as-1-0.bbr1.LosAngeles1.Level3.net (209.247.9.113) 11.744 ms10 ae-21-52.car1.LosAngeles1.Level3.net (4.68.102.44) 13.823 ms ae-11-53.car1.LosAngeles1.Level3.net (4.68.102.76) 11.755 ms ae-11-55.car1.LosAngeles1.Level3.net (4.68.102.140) 11.730 ms 11 * ge1-L3.dreamhost.com (4.78.192.66) 46.209 ms !A * |
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Moopf Murray
Moopfmerising
Join date: 7 Jan 2004
Posts: 2,448
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10-28-2005 10:33
2) At least part of this issue appears to be our lack of proper reverse DNS for 72.5.12.0/22. This was reported last week, and just slipped through the cracks due to the release. I've filed a report with our ISP to get this addressed; with any luck, it'll be up and running today. The mail part, at least, will absolutely be due to this. I know Dreamhost is one hosting company who's email service will silently die if it cannot do a reverse lookup on the source, and maybe even the destination by the looks of this. It's not good that it was allowed to slide for so long, release or not. PS. I think it's RFC 2821 that you're violating without it. Might be wrong, but that rings a bell. _____________________
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Mark Linden
Funky Linden Monkey
Join date: 20 Nov 2002
Posts: 179
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10-28-2005 11:09
The mail part, at least, will absolutely be due to this. I know Dreamhost is one hosting company who's email service will silently die if it cannot do a reverse lookup on the source, and maybe even the destination by the looks of this. It's not good that it was allowed to slide for so long, release or not. PS. I think it's RFC 2821 that you're violating without it. Might be wrong, but that rings a bell. I'm pretty sure that there's no RFC requiring PTR lookups to work for SMTP delivery; certainly not RFC 2821 (the SMTP RFC). That being said, it's certainly a best practice, and one that we follow. I'm sorry if this has inconvenienced you. M |
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Moopf Murray
Moopfmerising
Join date: 7 Jan 2004
Posts: 2,448
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10-28-2005 11:28
I'm pretty sure that there's no RFC requiring PTR lookups to work for SMTP delivery; certainly not RFC 2821 (the SMTP RFC). That being said, it's certainly a best practice, and one that we follow. I'm sorry if this has inconvenienced you. M Section 3.6 of RFC 2821: The domain name given in the EHLO command MUST BE either a primary host name (a domain name that resolves to an A RR) or, if the host has no name, an address literal as described in section 4.1.1.1. 4.1.1.1. goes on to give more information on that. I know I'm sounding pedantic, but I recently had an issue with a host that wasn't resolving with a reverse DNS lookup, and so mail sent out from it wasn't getting to many different clients - Dreamhost was one of the hosting companies I tested with (as I have accounts there), which is when I realised they were silently dieing in these circumstances. It's becoming very common for mail servers to silently die in situations like this, which doesn't make debugging any easier!  _____________________
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