Email broken?

Are object emails broken? I have several in-world items that seem to have stopped sending emails, so I made a test object, and it's emailing, but the emails are not showing up. Anyone?

I'm not seeing any problems with mine. I haven't rigorously tested them, but I'm reasonably sure I saw a few emails get processed by one of my objects while I was online earlier today.

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hmm, I took my test device to another sim and it emailed just fine.. perhaps my sim needs a reboot.

Emails in SL have always been a bit "iffy." Sometimes the emails stack up, and then all get sent/recieved at once. As far as I know, there isn't any rhyme or reason to it.

Something I didn't test well, but does llEmail break down when sending a tab character?

If I read in text with tab characters from a notecard, and sent them, the email would never arrive. If I stripped them out, it would go through fine.

hmm, I'm using tabs, but in my test email, I didn't use any and it still hasn't been going through. My landlord removed (for some reason) my estate privs, so I'm waiting on someone to reboot the sim.

I use Email messages to export statistics from a number of sims I monitor. Over the past 2 months have had at least 1 or 2 days where my hourly messages were not delivered...

Oddly, messages from three different sims have seen the same behavior but NOT at the same time. So when I went to another sim to test my email sending object it popped out messages happily as soon as I set it up... same object, same destination email account, different results... (((

Ultimately the messages DID get delivered... all at once like they had been stacked in a "send" queue on a machine that had lost it's connection...

Over the last few days, I have noticed llEmail to external addresses are failing from many more regions and to many different email domains. Today I tried from at least 10 random regions and none were reliable. From some, could not send emails to any external email domains. From others, emails succeeded sometimes to yahoo.com and gmail.com, but not to msn.com.

I updated JIRA SVC-3716 and 3933 and reopened a support ticket that SL Support erroneously closed after mistaking the problem for the recent IM to email forwarding problem.

Anyone else seeing these problems, please vote for these JIRA issues.

some of these issues (particularly object to external e-mail) may be affected by per address and per domain throttles and filters, on both sides of the fence.

placing an object in a new sim changes it's key, so it gets a new e-mail handle, which may not be throttled yet by the receiving domain.

similarly there may be more network load on a particular server or it's local network which is causing queuing or throttling.

the same problem has been noted with IM to e-mail as well (yahoo is particularly know for batch queing, and gmail annoyingly tries to filter random incoming SL domained e-mails [so make a send to inbox filter for secondlife])

I suddenly stopped reciving emails from any of my objects and from IM's on the 14th. I saw that others were also having a problem so I didn't bother to follow up.
Today I opened my spam folder in Gmail and all of my missing Object Emails and IM's where neatly stored. I suspect that Google and possibly others, tightened up the Spam filters over the weekend. Just by flagging them as not spam the problem went away and I have received all my emails since. So have a look at your spam folders

You are absolutely Right! the culprit is Google not LL

It definitely wasn't google or yahoo for me... I use my phone as well as my internet service provider (time warner cable). Rebooting the sim cured the problem for me though.

I have not been getting any offline IM emails, or other emails from devices in SL. supposedly it's a yahoo or hotmail problem and they recommend contacting them or changing your email - well i've contacted hotmail, to no avail, so i changed my contact email to my comcast.net email, still am not getting *any* mails from my SL account. I have tried setting and resetting my email preference, reset objects that mail me, tested this various ways. And I have anything coming in from SL as not spam, in hotmail, yahoo AND comcast. I find it a little difficult to believe that all of these services (including google mail now too ?) have tightened up that much at the very same time SL's offline/emails fail. My IMs cap every day so this has potential to adversely affect business.

Lindens, how bout we don't call it resolved until it's *really* resolved.

This thread over on the Xstreet forum has some interesting information. There are some hints that SL may have been used as a spam or attack relay, and that at least some of the missing mail might be from blacklisting.

https://uncensored.xstreetsl.com/modules.php?name=Forums&file=viewtopic&t=96082

I wouldn't be surprised about that. Some griefers have sent batches of like 5-10k (obscene, offensive) e-mails per hour through llInstantMessage() to their selected offline target residents. I know of a number of such incidents. That could easily be interpreted badly by e-mail providers, and since providers such as Yahoo and Google may be shared by MANY SL residents....

So what can a poor scripter do about it when she's got club statistics and staff records dependent on those emails? I'm seeing failure from at least three separate domains and I *know* there are no spam filters on two of them (I run the servers myself). Are LL going to get themselves de-blacklisted?

I'm definitely in a funk

I'm not even getting sales messages from xst, or emails from magic boxes confirming delivery. It would be odd if both sites got blacklisted at the same time.

Nope not in spam folders, and a call to my ISP (verizon) confirmed no blocking or blacklisting that they knew of.

What's even stranger is some(2 last night) are getting through, making me think it's region related....

I've got objects in about 200+ regions and have not gotten ANY email status reports from them for the past 2 days. If its region specific, it sure must be affecting lots of regions.

I've also done all the usual spam filter and spam folder checks to no avail. I've tried llEmail tests to at least four different email domains from at least 10 regions myself. Have seen only occasional successes to @gmail.com and/or @yahoo.com from some regions (but not others), and no successes from any regions to @msn.com and @hotmail.com. In fact some regions from which I got an occasional email, are now not working at all, so the problem is getting worse.

I've also tried creating brand new test objects and recompiling the simple llEmail test script repeatedly in several regions. Same result.

Hopefully LL is going to fix this soon. Their advice to "check with your ISP" is not helpful since it is clearly affecting multiple email domains. I wondering if something in the transition to the new fiber optic network has borked outgoing emails or caused something in their formatting to be rejected by more than one email service.

The first step in solving a problem is admitting there is one.

If you have servers of your own to play with and wrote your own scripts, maybe you can sneak around the problem with some kind of HTTP messaging thing. But that kind of a thing is a pain to have to do, especially without warning, and not an option at all for a lot of people :/

Yes, Like I said before, rebooting the sim cured my problem.

It is definitely looking like a blacklisting situation. The problem is that the servers are blacklisted by IP address and not by domain name. If you can locate the IP address of the Server your sim is on go to http://rbl.interserver.net/ and enter the IP, it will tell you if it is listed and you can fill in a request to de list it.

If your region restarts it gets a new IP so if you are lucky you get an un blocked one. Problem is that when the next region restarts it will probably get your blacklisted IP and its email will then stop. This could take a while to stabilise now.

Caoimhe, open a gmail account, even if its just temporary. It appears that they handle their own blacklist server and dump the 'spam' into a folder rather than the black hole.

gmail is having the same problem for many residents. the messages, etc. are being stopped before they even leave Second Life servers.

you can prevent gmail from filing messages from SL to spam ever by creating a handling filter which directs them all to your inbox regardless of being tagged as spam.

Okay..I haven't been getting IM->Email either, so was assuming the SL servers were messed up..lol isn't it nice how we automatically assume something's wrong with SL? anyway, I switched to GMail account and it works from there, for LLEmail as well as IM->Email

Well, lately, stuff's been getting through, but not more or less instantly as before, but heavily delayed by hours and hours.