I sell special cupcakes

What, sugar plum?

I can tell you why I do it, even though all the whining does bother me. I am trying to actually use these forums for what they are meant to be used for, answering other residents questions. There is a need and a purpose for this forum. If it closed down, I really won't it mind, it would not effect me all that much. But it would hurt all the new people with real questions.

Now I could go and point out all the things that where wrong in what was said, but why bother? And if I really thought that I wasn't getting my money's worth, do you think that anyone would stick around?

I have a vague feeling that this thread might not actually be about cupcakes....

/disappointed

We have two ways of communicating with LL these days: being one of the first 100 comments on a blog post or posting here. I think they need to know how pervasive the dissatisfaction is. So I posted this "whiny" thread to go with the many others over the last few months. It will be my last thread of this nature. I will go back to using this forum to ask and answer questions. Thanks to everyone for their input. I hope LL is reading all the comments and galvanizing themselves to make a usable SL for us all. In the meantime I will speak with my wallet and not give them another penny until the cupcakes are coming out of the oven again.

Thumbs up to the OP.

Personally, as soon as two days ago, I was fine with SL the way it was. I could deal with the hiccups that came along, teleports not working right, inventory losses, crashes/downtime. They were minor to me, because the hours I use Second Life are, for the most part, plague free of that stuff.

But I've lost that sense of... Okay, this is just temporary. After several times of really needing to speak to someone about several issues, harassment, loss of money from my account, and finding no one to hear my voice, I've decided that Second Life is the worst run "country" ever. Even dictatorships have facetime with their subjects as they are having them shot.

Actually, the fastest way to get an issue to a Linden is (after rooting around in the Knowledge Base) is to submit a Support Ticket using the Support Portal. Note that in other threads you've pointed out that you've downgraded your account status from Premium to Basic and thus the Lindens are under no obligation to provide you with the same level of support that they provide to Premium accounts and concierge-level accounts (sim owners, island owners) [This is known as "You get what you pay for."]

From a game theory perspective you have a problem in that you're trying to get another person to budge over an issue while not placing anything on the table. [This is known as the "What's in the Baggins'sess pocketsess" conundrum... it's unlikely a Linden would engage in a riddle contest with you all day to determine that before you'll pony up US$9.95 a month there would need to be a change in the Terms of Service.]

This made me lol.

as usual, you are taking things at face value. Lord Steadham is an alt. I have another account that is premium and I've put hundreds of dollars into SL. Thank you for the the suggestion to submit a support ticket. And thank you also for being the guardian of LL's TOS. You are doing a banner job.

Hey... if you have to hide behind your alt that's your own affair. We're all sure that your Main is the superest, most wonderfulest SL resident forebber and ebber.

As you appear to love analogies... let's say you and I are in a car. I'm the passenger. You're the driver. We're traveling at 75-miles per hour. I see a sign that says, "Speed Limit 55." I mention this to you. Question: Does this mean I'm the _guardian_ of the 55-mile per hour speed limit or does this mean I'm sharing information with you that you might have either not noticed or that you might have declined to obey?

Once again, I concede to your superior intellect and superiority in all "official" things SL.

If we were in a car together I would drive into a telephone pole. Have a lovely weekend.

You have a lovely weekend, too, cupcake

xoxoxo

Ooh, that sounds like intolerance, which is also Broadly Offensive.

I can feel the love.

Not till they open the server source.

lol

The question is why pay for a product and get no improvements.

I am a premium member. The fastest way to get ahold of the lindens is to file a ticket, that is true.

Week one; No answer.
Week two; No answer.
Week three; "We're looking into it."
Week four; "We're sorry, this issue is not handled by this X department, you'll have to contact Y to get to Z."

I wholeheartedly agree that people have to put something out there to get something in return. But I don't agree that we should put something out there, and repeatedly, week after week, get NOTHING in return. No, that's not true. We get less in return now than we did when I started a year and a half ago.

I could not agree more and I would love to hear Elex's reply to this. Maybe when he is done reading up on the TOS to make sure he can quote it verbatim and defend it to the letter, he will chime in on this.

I could not agree more and I would love to hear Elex's reply to this. Speaking of getting replies, can anyone name another company that has no phone number with which to contact them for customer support?

First, there's no way to know the resolvibility of Broken Xeno's issue which was submitted. It wasn't described.

Second, the Support Portal opened on May 25th which was 17-days ago (not enough time for four-weeks worth of tickets via the Support Portal).

Third, a path to possible resolution (for the issue that was never described) is outlined in the fourth response Broken Xeno rcv'd from Support.

Wow. Well done again. LL desperately needs a good PR person/Spin doctor. I think they have found their man.

xoxoxoxo

It has nothing to do with public relations or spin and everything to do with the parameters outlined by Broken Xeno.

First, as the issue is unresolved (pending resolution) there's no way to determine whether or not it's a good or bad outcome.

Second, we can't determine how fast or slow the relative motion along the path to an outcome is as, without a description of the issue, we have no idea of the speed normally devoted to resolving such an issue.

Complaining about a bad service as well as a rarely working product? You're totally right, it must be the fault of the customers. How could it possibly be the service provider? Customers should realize that the product is simply not working after reading the complaints of a few other customers, and stop bitching about it. Geez. Some people simply don't get it that one has to be thankful for the few things that actually do work, instead of complaining about the countless promised features that don't.

Ermmm.....

*puts on her best Blonde Dutch look*
What are cupcakes anyway??????


(Okay. I looked them up. They surely look yummie, but no good for this *pats her tummy*)

Morwen.

What my issue was is irrelevant. It was just an example. I've talked to many people who have used the ticket system, and it's taken weeks for them as well. Yes, people do reach resolutions with it, yes, people even reach favorable resolutions with it. After weeks of waiting, and sometimes these issues need immediate attention, and I understand that everyone thinks their issue is more important than anyone elses, but sometimes it is one of those "I need this done now" points. I miss the live help, myself. I miss the face time. I miss knowing they were within reach if something bad happened.

Beyond that though, I miss an SL that was pleasent to play. I miss exploring, but I can't do that feasibly anymore, generally speaking. I miss a client that ran properly. We are paying for this service.

Yes. Linden Labs owns Second Life, and they can do whatever the hell they want with it. BUT I have every right to bitch about ANYTHING I don't like about it, because I am paying for it. I don't like the crashes with no warning, I don't like the permanent inventory loss, I don't like the new features that don't work right or make the game run worse than before, I don't like all the little bandaids they've stuck over flaws in the game. I don't like failed teleports or when I purchase Lindens having to relog to even get my L$ balance to show up correctly. I don't like a lot of things that I wish they'd take a step back and correct before shoving windlight and voice on us. But I know that it wont matter. There are two sides to every coin, and people see it differently, the Lindens clearly do.

But still I pay. And as long as I am a paying member of Second Life I will complain about the things I think are wrong. And when I stop paying I will stop complaining.

My view on what you hear say is very simple.

Yes, you have the right to complain. But one complaining also should the decency to behave properly (and no, I don't say you haven't. My comment is just a general statement)
No rude words, no name calling, no caps, no threats and so.

Just make clear what you are not happy about, but keep it decent. Saying that, compliments to the OP.

Anyway, threads starting with "&%876545 SL.. WTF YOU ARE DOING" I skip mostly anyway.

Morwen.