Hi,
We cannot address account specific questions in a public forum per our privacy policy. Please contact support at [email]billing@secondlife.com[/email] if you are unable to call.
Best regards,
Jill Linden
Welcome to the Second Life Forums Archive
These forums are CLOSED. Please visit the new forums HERE
No Response from LL,Process Credit Status always is "In Progress" |
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Jill Linden
Lindens are People!
Join date: 18 Jun 2004
Posts: 138
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03-06-2007 13:18
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Treat your password as you would your wallet. Keep it secure.
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April Firefly
Idiosyncratic Poster
Join date: 3 Aug 2004
Posts: 1,253
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03-06-2007 13:22
Wow, if I hated a game so much, I would quit. I'm glad I don't feel this way.
Besides, how do you know exactly what happened? I think someone at LL is working, I was on the grid earlier. You know what? This sucks. This is just plain stupid. There is zip excuse for LL not doing this work. Not that I've seen them offer any. Maybe I've missed it, but I have seen nowhere where LL explains why they set up this procedure and then simply let it wither on the vine, not taking care of the customers who have requested to buy more Lindens. coco _____________________
the truth is overrated  The most successful software company in the world does a piss-poor job on all these points. Particularly the first three. Why do you expect Linden Labs to do any better?  |
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Winter Ventura
Eclectic Randomness
Join date: 18 Jul 2006
Posts: 2,579
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03-06-2007 13:39
looking at the complaint.. and the issue at hand.. I have to ask: did you pay your membership fee?
What this looks like to me, is that a premium account holder's payment info was rejected when it was billed. Mind you.. I'm no expert on this situation (I've never been premium for precisely this reason).. but if he was unable to pay the membership fee, his account would be "locked". Since it was said that the account was created at the end of January.. and it is now a little over a month later.. I wonder if the account was generated with a prepaid visa card, or other such "limited" ACH funding source. When Second Life attempted to bill for the second month (end of February), they debit was rejected, and the account was "put on hold" pending a new funding source. This can have serious repercussions for the user (and is the primary reason I won't go premium).. if he can't pay within an allotted time, he risks having his assets deleted, and potentially having any lands seized and sold at auction, with no compensation. So.. in looking at the complaint, and the linden response to what the error message means.. I think this user needs to update/fix/replace his payment information with a source that works. That money has to be available EVERY month.. so you may want to consider prepaying for a number of months in advance (assuming this is still offered by LL). _____________________
 ● Inworld Store: http://slurl.eclectic-randomness.com ● Website: http://www.eclectic-randomness.com ● Twitter: @WinterVentura |
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Svar Beckersted
Registered User
Join date: 14 Apr 2006
Posts: 783
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03-06-2007 13:55
Idea, I had the same thing happen to me in December and had to call LL billing to get the account reactivated. Once I finally got LL on the phone and talked to a human being it was reactivated quickly. Had I not called them and actually talked to them it might still be deactivated beacuse nothing else worked. Good luck and keep trying, it takes awhile to actually get a real person on the phone.
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Warda Kawabata
Amityville Horror
Join date: 4 Nov 2005
Posts: 1,300
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03-06-2007 13:57
I never do the list , I don't know nothing about it. I just buy 100000 L$ from a Chinese player to use "alipay"  www.alipay.com) to plan to buy my land and build my home in SL.Thank you and everybody here  LL may disable accounts that buy/sell large sums of money on non-approved websites (ie not the official linde exchange). This is in theory to prevent various kinds of money laundering fraud. That purchase may have triggerred their autmatic security checks. |
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Cocoanut Koala
Coco's Cottages
Join date: 7 Feb 2005
Posts: 7,903
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03-06-2007 15:34
Wow, if I hated a game so much, I would quit. I'm glad I don't feel this way. Besides, how do you know exactly what happened? I think someone at LL is working, I was on the grid earlier. Don't bait me, April. _____________________
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Sweet Primrose
Selectively Vacuous
Join date: 30 Nov 2006
Posts: 375
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03-06-2007 15:48
In no other game have I lost inventory and money irretrievably....only this one. Liking to talk with friends on this platform does not mean we have to pretend all is well in LindenLand, nor do we lose our right to express outrage at the misfortunes of others.
There's this little thing called empathy.... |
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Idea Loon
Registered User
Join date: 6 Mar 2007
Posts: 17
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03-06-2007 18:55
Hi, We cannot address account specific questions in a public forum per our privacy policy. Please contact support at [email]billing@secondlife.com[/email] if you are unable to call. Best regards, Jill Linden Thank you for your guide! but I have sent five email to [email]billing@secondlife.com[/email] and four email to [email]support@secondlife.com[/email]. There are no any response or else. here is email list and content photo. http://www.slmap.net/slmail.gif http://www.slmap.net/withdraw.gif http://www.slmap.net/fistmail.gif I telphone today,he let me to send email to [email]billing@secondlife.com[/email] too. What can I do now ? I will write email again,and telphone some days later  |
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Raudf Fox
(ra-ow-th)
Join date: 25 Feb 2005
Posts: 5,119
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03-06-2007 19:02
Just keep at 'em Idea.. Sometimes it takes repeated calls to get a proper answer. The idea is to be very polite, but persistent. Eventually, they will answer you just to get you to leave 'em alone!
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DiamonX Studios, the place of the Victorian Times series of gowns and dresses - Located at http://slurl.com/secondlife/Fushida/224/176
Want more attachment points for your avatar's wearing pleasure? Then please vote for https://jira.secondlife.com/browse/VWR-1065? |
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Idea Loon
Registered User
Join date: 6 Mar 2007
Posts: 17
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03-06-2007 19:07
Idea, I had the same thing happen to me in December and had to call LL billing to get the account reactivated. Once I finally got LL on the phone and talked to a human being it was reactivated quickly. Had I not called them and actually talked to them it might still be deactivated beacuse nothing else worked. Good luck and keep trying, it takes awhile to actually get a real person on the phone. Thank you for your guide! but I have sent five email to [email]billing@secondlife.com[/email] and four email to [email]support@secondlife.com[/email]. There are no any response or else. here is email list and content photo. http://www.slmap.net/slmail.gif http://www.slmap.net/withdraw.gif http://www.slmap.net/fistmail.gif I telphone today,he let me to send email to [email]billing@secondlife.com[/email] too. What can I do now ? I will write email again,and telphone some days later |
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Strife Onizuka
Moonchild
Join date: 3 Mar 2004
Posts: 5,887
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03-06-2007 20:27
*merges*
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Truth is a river that is always splitting up into arms that reunite. Islanded between the arms, the inhabitants argue for a lifetime as to which is the main river. - Cyril Connolly Without the political will to find common ground, the continual friction of tactic and counter tactic, only creates suspicion and hatred and vengeance, and perpetuates the cycle of violence. - James Nachtwey |
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Idea Loon
Registered User
Join date: 6 Mar 2007
Posts: 17
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My account was disabled and my post was deleted here
03-14-2007 07:40
My account was disabled and my post was deleted here
Why do that? Why no response to my email and my phone? Why delete my post in the thread ? (That have many reply about some truth residents had meat) (((((In my last account "Chinese Wise",there are about 300$!!! |
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Idea Loon
Registered User
Join date: 6 Mar 2007
Posts: 17
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Last Email
03-14-2007 07:56
Wrote at March 7th.
Email Screen is here :  ------------------------------------------------------------------------------------------------ Yesterday,I find that I can't login in SL game. There are a note "Your account has been disabled". But Why? Before that,I buy 100000 L$ from a Chinese player to buy land and my home in SL or sell it in the market. Just as a test,I sold it in the market and got about 299$ in my SL account. And more ,I had withdrawed 299$ to my friend paypal account to test that it's work or not. After five business days ,I wrote five email to [email]billing@secondlife.com[/email] and four email to [email]support@secondlife.com[/email]. There are no any response or else. here is email list and content photo. http://www.slmap.net/slmail.gif http://www.slmap.net/withdraw.gif http://www.slmap.net/fistmail.gif I have some suggestion in http://forums.secondlife.com,some one suggest me to upgrade my billing info.I find anywhere in http://www.secondlife.com,but I can't do that.The pages always is responsed to "https://secure-web11.secondlife.com/account/call_us.php". I telphone today,he let me to send email to [email]billing@secondlife.com[/email] too. Can you help me? What can I do now ? ------------------------------------------------------------------------------------------------- |
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Colette Meiji
Registered User
Join date: 25 Mar 2005
Posts: 15,556
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03-14-2007 07:59
seems odd to pay all those fees and suffer an unfavorable exchange rate "as a test"
Bought lindens off of freind - sold them on lindenx- transfered to pay pal - whith the eventaul goal to buy lindens on lindenX for SL land , etc. Was something wrong with payment info during this exchange that flagged your account to LL for putting a hold on it maybe? |
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Idea Loon
Registered User
Join date: 6 Mar 2007
Posts: 17
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Why the transaction history have been changed after my account was disabled?
03-14-2007 08:00
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Raudf Fox
(ra-ow-th)
Join date: 25 Feb 2005
Posts: 5,119
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03-14-2007 08:05
Makes me wonder about the other Chinese player. Idea, if you remember the other person's SL name, you may want to run it through the people search when SL comes back up. If it doesn't show up either, that may be your answer to WHY.
If it doesn't show up, you may wish to not purchase Lindens outside of the Lindex or the SLExchange's version of it, or the GoM when they are up and running. (Sorry, I don't keep up with GoM news, I heard they might reopen, but nothing more.) All any of us can do is tell you to keep CALLING Linden Labs. Emails are backlogged and don't stop calling until you get a PERSON, not the machine. Machine's don't always work the way they should and are thus, easy to ignore. _____________________
DiamonX Studios, the place of the Victorian Times series of gowns and dresses - Located at http://slurl.com/secondlife/Fushida/224/176
Want more attachment points for your avatar's wearing pleasure? Then please vote for https://jira.secondlife.com/browse/VWR-1065? |
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Colette Meiji
Registered User
Join date: 25 Mar 2005
Posts: 15,556
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03-14-2007 08:07
Looks like they are buying back lindens on the market. No idea why. |
