Where do I complain about a bad product please?

I have been sold a lemon and have had no reply from the seller.
Live Help have suggested I name the person and the problem on one of these forums. Which one is the most appropriate please?

NB I do NOT wish to flame the seller or to be nasty to him.
I simply want to post a factual account of what has happened so that other people are alerted.

Byee!
Christi

It's unlikely that Customer Support (formerly known as Live Help) would encourage a resident to "name names" within the forums as it would be a violation of the Terms of Service and Community Standards for the forums.

Your first option is to contact the seller of the merchandise and ask for a resolution to whatever possible defect might exist within the product. However, SL is a "caveat emptor" universe, meaning: Buyer beware.

My only advice is that you consider the sour transaction to be a lesson learned and to not do business with the person in the future.

Also note, you're presently waiting for a reply from the seller of the merchandise. You might want to give them 72-hours or more so they have time to look into your complaint and to craft a reply.

Also, note that there is a (kind of low) limit on the number of IMs SL will store for you. I've even had my own IMs capped several times and I'm nobody. Many merchants, however, get so many customer service IMs that they're capped almost every day. If all you've done is sent a single offline IM to this person, it's quite possible she/he never received it.

Try again, and perhaps craft a notecard that politely explains your problem and details your complete request (what you bought, when you bought it, include your name), and send that to them, along with an IM informing them that you sent them a card with detailed info on the request. The card should pop up on their screen the next time they log on, so they're more likely to see it (assuming there's not a cap on inventory drops as well).

Live Help was wrong. Name names on the forum, even if the product is junk, is a sure fire way to get your thread locked and a possible visit by Linden Review (hello cornfield).

Of course these forum guidelines do not apply to third party websites (they will have their own guidelines).

Forum Guidelines:
/invalid_link.html

Actually Wildefire I get no notecard pop-ups (unless they changed something back).

I would advise to try IMing them daily and also scanning SEACH>PEOPLE to see if they are online. I know one or two friends of mine that create content are on 24/7 and they still miss me due to idling, logoffs, etc.

the notecard is a good idea and maybe an object that is changed to hav eyour name and "please contact me" attached to the name field if it gets really chronic. I say this cause it confirms if the person accepts your object or not (way to verify they are still breathing).

Lastly if you mention names in these forums in Secondlife.com the thread will be locked and/or removed by a moderator most likly so I would not post here.

This might be considered Stalking (against the TOS), not to mention Abuse (against the CS).

EDIT:
Clarification below:
/327/e1/156039/2.html#post1364541

Ah then my apologizes I was not aware. I have never had to do this daily. Usually just using search>people to confirm if they are on to make sure the IMs would not cap. Would that still be stalking in that case even dispite the ability to hide you status on search now (or even before)?

I have a friend who used to drop chat transcripts on me all the time when I was at work, and they would be on my screen when I logged on later that night. Regardless, as long as you include an IM along with the card, you should be okay either way, assuming the IMs aren't capped. If nothing else, the recipient will at least notice the card if he/she happens to check the Recent Items tab of Inventory before logging out.

That would be an awfully loose interpretation of TOS.

If using Search to see if someone is online is against the TOS and considered stalking, I suggest LL disable Search right away. If sending a daily IM is considered abuse, then I suggest LL disable IM's.

Person A sells Person B an item, and person B has trouble with it and tries to get ahold of Person A. That's a situation involving a seller and his customer. Not a victim and an abuser.

I would not want my customers being hesitant to get ahold of me if they have a problem, for fear that it might be considered stalking or abuse.

coco

Bullshite; unless you are now arbiter of in game actions, too.

Furthermore, given that Live Help is composed entirely of players with little to no oversight, it is entirely possible that the original poster was told to post names - either through ignorance or malice. Good for the OP that she didn't take that advice or she would have garnered suspension for doing what the quasi-authoritative Live Help told her to do.

What a great system!

IBTL.

Based on the recent past there is a fair chance this may happen even without any suggestions.

If the item was purchased on slexchange or slboutique those sites may have a way to contact the seller.

You could try sending a forum PM to the seller.

That was the advice I was given by Customer Support, nevertheless.
I have sent the maker a multitude of messages for over a week now.
Please. All I asked you is for your advice about where I might provide the details: something that _you_ didn't actually respond to.

Christi

Yes she (he?) did: Don't do it. That's not an answer to the question, but it is a response to the question.

I have done what you have advised.
I even left an object, textured with a polite and specific Powerpoint message, next to his vendor: to no avail.

Once more, I have to ask: where is the place where I should mention this problem? Really, Wildfire, I am not asking for engagement witt my problem, but for simple advcie on wher ON THESE FORUMS (read my posting please) I might go into non-contentious detail for the benefit of others.

Now, that, and the previous message, is what I was looking for. Many thanks. Trouble is, the obejct you mention has been sent several times and the individual, who makes and sells an Archery Field for $1600 that doesn't work even after he has come and 'adjusted' it, has not responded.

As several people have pointed out, you don't do that on these forums. There are other forums where you can post that if you want to vent about your shopping horror story, but otherwise just don't shop there anymore. And please, none of this "non-contentious detail" ruse; whenever you're badmouthing someone else, it's contentious.

in all honesty other forums for LS on other sites like SLuniverse or the like but you have to check thier TOS. I am not familar with other forums for SL but amny will let you reveal names.

Otherwise there is little you can do sadly against someone that has sold you lemon. The only other thing you can do is good old fashion word of mouth. Someone asks you about that seller or mentions them....then take a moment to tell that person your experience.

Maybe someone should start a Consumer Reports for SL? Of course, there's just too many damn sellers for that to be a practical undertaking...

If it was a non-Linden answering, it's unofficial customer support and might just be someone who's not aware of the forum rules.

There's a list of external forums on the community page (http://secondlife.com/community/fansites.php) which might be what they meant .

(Not sure which one to recommend since I don't ever go to any. SecondCitizen seems to come up a lot but I don't know if that's a good or bad thing ).

Please:I have not named anyone, so it's not 'badmouthing'

I am perfectly well aware that this might not be the right Forum.
That is why I asked you all which one to approach.

Johan, dear: to tell me there ARE appropriate forums elsewhere is no help. Nuh?

Christi

The Moon is made of green cheese.
That is a reponse to your posting: but scarcely the useful reply one would wish.

Come one, chaps, do get a grip!

Byeee!
Christi

See... now you've placed objects next to the merchant's vend (without his permission and without the landowner's permission).

And assofaras as your complaint: There is no place within the forums for you to go into a "detailed account" of what happened.

Yeah... we all feel really really really bad that you had a transaction go south and your disatisified with the merchandise but the Terms of Service make clear that the Lindens don't get involved in transaction disputes between residents and that the forums are not the place to whinge long and hard about a grievance.

hm


Also, haven't other people already mentioned the other forums? sluniverse, secondcitizen, sl-forums...

Quote:
Originally Posted by Christi Maeterlinck
I am perfectly well aware that this might not be the right Forum.
hm
Quote:
Originally Posted by Christi Maeterlinck
wher ON THESE FORUMS (read my posting please) I might go into non-contentious detail for the benefit of others.

Quite so dear. If this is not the right forum, other forums in this group might be appropriate.
Dear oh dear!
Byee!