Trading Limits - Unfair Competition

I suspect they aren't doing a lot of social engineering, but probably just pruning the occasional 'really risky' type on rare occasion - how would they find the time to do anything else? So maybe 95% on that list just get a cursory lookover and a 'yay' or 'nay' based on their $L activity over the past few months.

But honestly I have no clue. I know one of the ebay scams is to 'look as good as possible' - i.e. get a great rep over two years say, then finally disappear on the eve of a phenomenally huge deal and cash in your reputation.

Antique collectors did that by saying they finally got a set of rare objects, or whatever, sucking down 10's of thousands of USD suddenly before vanishing. You really can't trust an ebay reputation any more, especially with sizeable purchases, and I'm not sure Second Life is all that different.

Well, one assumes they might prune some for various financial risk reasons.

But then, wouldn't they be rather expected to say so? To tell the person, no, because of this or that? I mean, you can't just refuse the service to someone without ever telling them, or telling them why. Surely.

I think they are ... well, it's like so many of the things they do - they start them with the best of intentions, but don't actually supply them with needed manpower.

I think a large part of the initial process Coco must be down to credit score with a certain level to match or better. Desmond Chang put that forward albeit in another way.

I agree a bad score could be overcome by Linden Labs personal interaction with individual avatars but I suspect their time is limited for individual consideration with nearly 3 million people registered.

It is not for me to discuss how people may improve their credit score on Linden Labs servers, but their are other sites that explain the process, make sure you use a reputable source.

However my post above to Rockwell does indicate a certain basic process to follow on that theme

I think, Kyrah, that even if an increase had been declined, they should still be telling you it's been declined. At the moment, nobody is hearing anything at all, yay or nay (or you need to prove who you are)

Also, I doubt you really need to be proving your identity to the degree suggested earlier. My first increase required nothing other than me asking, other people are not even getting their first increase.

I know nothing about this issue, and have no opinion one way or another.

The only reason I'm posting is something I learned on the eBay forums, with issues on canceling accounts - they will not tell people WHY they are denying upgrades because they don't want the exact factors known. If fraudsters can learn exactly what criteria they use, then they have a better chance of working around those factors.

They keep it intentionally vague for a very good reason - the scammers are less likely to overcome obstacles when they don't know specifics.

As far as it being "fair" - I just don't know.

Telling us why is one thing, but they aren't even telling us yes or no. Just silence.

A response is promised in 5 business days. A response could be yes, no or your request is under review. People are not getting any response and that is the main issue, a failure to respond is a sign of poor customer service and a lack of caring about your customer base.

Get a ticket to San Francisco and camp their PR office 24/7.

Only if you pay me 3L per 10 minutes

Do they have camping chairs there?

haha lol that would be so cool, camping LL's office with a sign "This Freeloader earned 34L so far by doing nothing but boggin down the grid"

I personally would have had no problem with them if they would have given me a reply along the lines of:

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Dear Mr. Berg,

Thank you for requesting a limit increase. Unfortunately, our first priority is to mitigate our fraud risk which has become increasingly difficult lately with the massive expansion we've been experiencing. That being said, we must respectfully decline your request at this time. You're welcome to submit another request at a later date. Thank you for making Second Life a better place and best of luck in your future endeavours!

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Now, would it be too hard to give people an answer like that? At least they could know that way that they got/didn't get their limit increase. Ftw, I received my limit increase, however I post this due to the incredible number of people I've spoken to or conversed with in these forums whom are still waiting for such increases.

I start sending my request a month ago but never receive any reply till now. I will be sending them request everyday till I get an answer.

Wow, Rockwell. You may want to change your last name to Gandhi. I am very impressed with how you respond to inflammatory posts.

man I am so glad I tiered down two levels this month. This company does nothing to prove they deserve a single penny from any of us.

A friend of mine told me I should call them (phone) after a full working week. Because the website request thinger basically doesn't work.

So give them a call.

I honestly can't see there being thousands of residents every week wishing to upgrade their trading limits because the majority of people who pay don't hit their $2500 monthly limit.

Broccoli

I'm guessing that review requests go into the same queue of queries as all the other billing queries, of which there are probably quite a lot, with few staff to cover it.

Anyone who knows game theory on at least C grade or played poker a bit
can easily recognize that LL trading limits and Risk API are designed to feed another american pyramid scheme.

FYI
http://www.capitalism2.org/

*snickers* That's about what I was thinking, along the lines of "if you have to ask what she sells, you don't want it"...

the whole issue is not actually if SL is a pyramid scheme or if you deserve a trading limit upgrade.
The issue is clearly for poor customer service. When you publish on your web site that you will get a respnse within 5 business days and after dozens of reminders, and all possible messages, you still get no response, then sorry, they just don't treat their customers right. If they can't do that, due to hundrends of thousands of users, again, they should declare clearly that they can't support their own business, or to put a message like " we will try to give you a response within the next calendar year, but can't promise much, so don't count on that"

Unless you can find them on the call ( mission almost impossible for the majority of users) or to have a channel of communication with them , then you don't have to expect much.

I would propose to them to outsource the whole communication to a company based in india, to at least show some kind of customer respect. How else could i name it?

A response is a response, even negative one. I face another issue where they overcharge me the last 2 motnhs for an island i don't own anymore , and not get response from them yet. But when it's time for billing they are on time. They are just a small company that simply can't handle so many individual requests.

More likely that it's not a fun job so, using their policy of 'doing what you like when you like, if you feel like it' it is probably why it gets pushed to the back of the pile.

There are very very few successful companies that do not adopt world-recognised standards of business practice. It's a miracle that Linden Lab have survived this long considering the way they operate, and if it wasn't for the constant VC input they would have gone under a long time ago - a fact Philip admitted in the press recently.

Broccoli

What is VC input?

Venture Capital.

In other words, people with more money than they know what to do with, investing it in things that need money, in the hope of making more money for themselves so they have even more money than they know what to do with.

Broccoli

I could help them out with that problem <holds open both pockets>

As could I. I have a lovely idea for landscaping and beautification of about half a dozen sims if someone would care to make a donation.

Broccoli