i have,nt been ableto buy lindens in or out of world for over a week , because i am a basic member i ca,nt submit a support ticket , my credit card is good and all details are correct , LL has accepted it as payment info and my profile says "payment info used".i have looked at all the answers in the support pages but ca,nt have access to the support system so any ideas where to go next ?
Sorry if i posted this in the wrong forum.
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ca,nt buy lindens |
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Billy Islander
Registered User
Join date: 3 Nov 2006
Posts: 35
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07-10-2007 10:29
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Ann Launay
Neko-licious™
Join date: 8 Aug 2006
Posts: 7,893
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07-10-2007 10:35
Your fellow Residents can't really help with this but you CAN submit a ticket, you just need to use the 'Special Questions - Basic account or Guest Login' ticket type once you've logged in or you won't get an answer. Log in at the bottom of this page: https://www.secondlife.com/community/support.php
Edit: None of the additional options are for Billing, but you aren't required to select one so I wouldn't. Just make sure you note that it's a Billing issue in the Summary. _____________________
~Now Trout Re-Re-Re-Certified!~
I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut. |
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Ann Launay
Neko-licious™
Join date: 8 Aug 2006
Posts: 7,893
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07-10-2007 10:49
Another thought: have you tried deleting and re-entering your credit card info? I've heard that's helped quite a few people.
_____________________
~Now Trout Re-Re-Re-Certified!~
I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut. |
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Ava Glasgow
Hippie surfer chick
Join date: 27 Jan 2007
Posts: 2,172
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07-10-2007 13:03
Also call your credit card company to make sure they are allowing the charges -- the phone number is usually on the back of the card.
Many credit cards that once worked with SL have now started rejected charges because of the high rate of credit card fraud associated with SL. Calling your credit card company and making sure they allow the charges only takes maybe 5 minutes, so it's probably best to start there before going crazy trying to get help from LL.  _____________________
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Egon Rothschild
Never Enough Prims
Join date: 22 Apr 2006
Posts: 556
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07-10-2007 13:17
Another thought: have you tried deleting and re-entering your credit card info? I've heard that's helped quite a few people. try this, billy. it's worked for me more than once. |
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Billy Islander
Registered User
Join date: 3 Nov 2006
Posts: 35
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07-11-2007 04:22
Another thought: have you tried deleting and re-entering your credit card info? I've heard that's helped quite a few people. tks for all your replies , i tried re-entering my credit carde info Also call your credit card company to make sure they are allowing the charges [QUOTE ] i allready called my bank , they say they have,nt stopped it.I tried submitting a ticket , lets see if LL bothers to read it because no "special question" has been selected |
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Wilhelm Neumann
Runs with Crayons
Join date: 20 Apr 2006
Posts: 2,204
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07-11-2007 04:40
Your fellow Residents can't really help with this but you CAN submit a ticket, you just need to use the 'Special Questions - Basic account or Guest Login' ticket type once you've logged in or you won't get an answer. Log in at the bottom of this page: https://www.secondlife.com/community/support.php Edit: None of the additional options are for Billing, but you aren't required to select one so I wouldn't. Just make sure you note that it's a Billing issue in the Summary. they dont read or reply to those support tickets I have tried twice you dont even get an automated response to say you got it. In other words it seems to end up in the junk mail folder of theirs For basic members there appears to be no support even though being premium actually means nothing anymore due to lack of perks (I dont consider basic support to be a "perk" basic account real world dollars spends just as well on the lindex so I guess they dont want their money or something?) Anyhow just to let you know that yes there is a special and guest portal but the end result is NOTHING no answers my tickets are up to this day and were submitted weeks ago |
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Billy Islander
Registered User
Join date: 3 Nov 2006
Posts: 35
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07-11-2007 04:59
they dont read or reply to those support tickets I have tried twice you dont even get an automated response to say you got it. In other words it seems to end up in the junk mail folder of theirs For basic members there appears to be no support even though being premium actually means nothing anymore due to lack of perks (I dont consider basic support to be a "perk" basic account real world dollars spends just as well on the lindex so I guess they dont want their money or something?) Anyhow just to let you know that yes there is a special and guest portal but the end result is NOTHING no answers my tickets are up to this day and were submitted weeks ago Another way of bullying residents to become "premium" eh , maybe thats my problem , i was a premium member but downgraded because my land is on private sims and i coul.,nt see the point of premium membership. |
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Wilhelm Neumann
Runs with Crayons
Join date: 20 Apr 2006
Posts: 2,204
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07-11-2007 05:02
I was also premium till april when it came up for renewal. Since I never buy mainland land and live on estate land the only perk was the stipend which for me was 500L but I still didnt see the point in it all. I have only ever had one support issue in my entire SL time which occured after I downgraded. As I said I dont consider basic support to be something that only premium members should get, but no I have never received a reply of any kind /shrug
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AWM Mars
Scarey Dude :¬)
Join date: 10 Apr 2004
Posts: 3,398
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07-11-2007 06:41
I din't think Lindens could be bought? And I always believed they had high integrity.
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Why do you only see typo's AFTER you have clicked submit? ** http://www.wba-advertising.com http://www.nex-core-mm.com http://www.eml-entertainments.com http://www.v-innovate.com |
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Mandy Carbenell
Recent Item
Join date: 27 Dec 2006
Posts: 847
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07-11-2007 07:51
I din't think Lindens could be bought? And I always believed they had high integrity. Oh I have bought many Lindens...  Seriously though, try slexchange.com. Worked for me. Mandy C _____________________
Never argue with an idiot, they drag you down to their level.
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Ann Launay
Neko-licious™
Join date: 8 Aug 2006
Posts: 7,893
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07-11-2007 07:53
Anyhow just to let you know that yes there is a special and guest portal but the end result is NOTHING no answers my tickets are up to this day and were submitted weeks ago I'm not sure we're talking about the same thing. You can log in as a guest, yes, but I was referring to the actual ticket type when you've logged in as the problem avatar.  If a Basic account chooses another ticket type, LL has specifically said that they will ignore it. _____________________
~Now Trout Re-Re-Re-Certified!~
I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut. |
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Usul Eros
Registered User
Join date: 6 Nov 2006
Posts: 13
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07-11-2007 07:54
I din't think Lindens could be bought? And I always believed they had high integrity. Tonight: When Lindens Go Bad </intense score music> |
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Brenda Connolly
Un United Avatar
Join date: 10 Jan 2007
Posts: 25,000
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07-11-2007 07:56
Oh I have bought many Lindens... Seriously though, try slexchange.com. Worked for me. Mandy C I tried to by a Linden once. Been on backorder for months. _____________________
Don't you ever try to look behind my eyes. You don't want to know what they have seen.
http://brenda-connolly.blogspot.com |
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Mandy Carbenell
Recent Item
Join date: 27 Dec 2006
Posts: 847
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07-11-2007 08:01
I tried to by a Linden once. Been on backorder for months. I know, I bought him just before you. Mandy C _____________________
Never argue with an idiot, they drag you down to their level.
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Brenda Connolly
Un United Avatar
Join date: 10 Jan 2007
Posts: 25,000
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07-11-2007 08:06
I know, I bought him just before you. Mandy C _____________________
Don't you ever try to look behind my eyes. You don't want to know what they have seen.
http://brenda-connolly.blogspot.com |
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Mandy Carbenell
Recent Item
Join date: 27 Dec 2006
Posts: 847
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07-11-2007 08:09
Is that why Daniel has been so quiet lately? Yes, I kept him busy.  Mandy C _____________________
Never argue with an idiot, they drag you down to their level.
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Billy Islander
Registered User
Join date: 3 Nov 2006
Posts: 35
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07-11-2007 08:15
Oh I have bought many Lindens... Seriously though, try slexchange.com. Worked for me. Mandy C tks Mandy looks like i,ll have to use slexchange but i would like to try to find why i ca,nt use my credit card. Ann i submitted a ticket not using any specific type , it will be interesting to see if LL acts on it |
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Ann Launay
Neko-licious™
Join date: 8 Aug 2006
Posts: 7,893
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07-11-2007 08:22
Ann i submitted a ticket not using any specific type , it will be interesting to see if LL acts on it Really? And the system took it?  The red asterisk beside 'Ticket Type' indicates you have to select something, and Basics are only supposed to use the 'Special Questions' one. The next drop down menu is meant to further clarify the issue, but it doesn't have an asterisk, so that was the one I was suggesting you ignore._____________________
~Now Trout Re-Re-Re-Certified!~
I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut. |
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Mandy Carbenell
Recent Item
Join date: 27 Dec 2006
Posts: 847
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07-11-2007 08:31
tks Mandy looks like i,ll have to use slexchange but i would like to try to find why i ca,nt use my credit card. Ann i submitted a ticket not using any specific type , it will be interesting to see if LL acts on it I tried 3 cc's and still no luck, slexchange worked for me though. I'll be buying $L from there as of yesterday. Mandy C _____________________
Never argue with an idiot, they drag you down to their level.
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Ann Launay
Neko-licious™
Join date: 8 Aug 2006
Posts: 7,893
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07-11-2007 10:49
From rummaging around the Knowledge Base:
Credit Card Failure My credit card failed, but I know it's good. What happened? The most common reasons for credit card failure are usually from one of these things: * The credit card number was entered incorrectly. * The billing address wasn't entered, or was entered incorrectly. It should be the same address on your bill. * The name on the card was not entered, or wasn't entered as it's printed on the card. * The credit card isn't in the list of accepted payment methods (we currently accept Visa, MasterCard, American Express, JCB, or PayPal) * The CVC (also called a CSC) 3- or 4-digit code wasn't entered, or was entered incorrectly. * The card is expired, or the expiration date was entered incorrectly. * There are no funds available on the credit card to validate it. We send a US$1.00 authorization to ensure that a credit card is valid. While this isn't a billing, the card must have at least US$1.00 available on it to pass validation. * Your monthly payment limit is reached, and/or your bank isn't authorizing any more transactions. * If you're outside the US, your card may not be set up for international/overseas transactions (very common with Visa Electron). If you feel that none of these apply to you, you should contact your credit card provider to determine the cause. You can also call our Billing team at the following numbers: * 800-294-1067 toll-free (US/Canada) * 703-286-6277 long-distance (not free) The Billing team is available 9AM - 6PM PST, Monday-Friday. Please remember that we're here to help you. * Did something get charged that shouldn't have? We'll try to help you sort that out. * Did your account get put on hold? We've probably taken action to protect you and your money from fraud. Talk it over with us and we'll do what we can. _____________________
~Now Trout Re-Re-Re-Certified!~
I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut. |
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Robin Ivory
Registered User
Join date: 20 Jan 2007
Posts: 443
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07-11-2007 11:24
I was also premium till april when it came up for renewal. Since I never buy mainland land and live on estate land the only perk was the stipend which for me was 500L but I still didnt see the point in it all. I have only ever had one support issue in my entire SL time which occured after I downgraded. As I said I dont consider basic support to be something that only premium members should get, but no I have never received a reply of any kind /shrug Hummmmm, 500L would cost about $2.19usd and a premium membership is $72usd a year, so if we multiply 2.19x52=113.88usd. Seems like it would have paid you $41.88usd to keep your membership! |
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Billy Islander
Registered User
Join date: 3 Nov 2006
Posts: 35
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07-12-2007 07:59
From rummaging around the Knowledge Base: I found that page Ann , none applies to me and if i called the billing team long distance from the UK probably on hold for hours would cost a small fortune |
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Femina Matahari
Registered User
Join date: 14 Sep 2006
Posts: 75
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07-12-2007 08:19
So free accounts think that they are being bullied into getting premium accounts. Thats just paranoia. I pay about 2500US$ tier fee for 9 islands and they come back with this paypal account has been restricted. For a while also i could not use perfectly sound credit cards that I had used before.
You could say I am lucky as I am a concierge customer. But my latest tickets that have been submitted to billing about this subject come back with solution provided. We are working on this problem and some customers are still receiving the This Paypal Account Has Been Restricted warning. Keep an eye on the blog as when a fix has been found it will be published. BTW blog last update on this problem was 26 June 2007. So their solution is there is still no solution. So it isn't just you free accounts that have problems with CC's and Paypal it is Billing and they get real shirty if you keep submitting tickets. Course if they fix their account system I will not submit any more. |
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Billy Islander
Registered User
Join date: 3 Nov 2006
Posts: 35
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07-12-2007 09:03
So free accounts think that they are being bullied into getting premium accounts. Thats just paranoia. I pay about 2500US$ tier fee for 9 islands and they come back with this paypal account has been restricted. For a while also i could not use perfectly sound credit cards that I had used before. You could say I am lucky as I am a concierge customer. But my latest tickets that have been submitted to billing about this subject come back with solution provided. We are working on this problem and some customers are still receiving the This Paypal Account Has Been Restricted warning. Keep an eye on the blog as when a fix has been found it will be published. BTW blog last update on this problem was 26 June 2007. So their solution is there is still no solution. So it isn't just you free accounts that have problems with CC's and Paypal it is Billing and they get real shirty if you keep submitting tickets. Course if they fix their account system I will not submit any more. I have to admire you Femina for managing to set up PayPal , I looked at that option then decided setting up a moon landing would be easier lol , talk about a complicated procedure. |