Yay! They solved it! Truly Genius!!!

In this case chere, It's the equivalent of the Cop Checking the Ownership papers, Seeing a legal Transfer of ownership, and returning to the Victim, and saying "this appears as a Legal Transaction". and this is what LL has Done, This is the Point the OP is at. NOW is the time the OP here, Or the Complaintant has to Tell the Police (LL) "It wasn't a legal Transfer, and THIS is why" The Police, after being shown Proof of legal Transfer will NOT Bust the suspect Just to be on the safe side, They Need Proof. The Safe side, For the Police, For LL is to close this part of the Investigation UNTIL new evidence is made available.

If the Information the Police, OR LL is Provides Isn't Enough, then it ISN'T Enough, Of COURSE you need to Provide More IF you want the Investigation to Continue. It's Impossible to say the complaintand can't figure out that LL Needs more Information, it's Obvious because the Information provided DIDN'T GET HER THE MONEY BACK.

If it the Information Wasn't enough the First Time, presenting the Same information over and over won't make it any more sufficient.

Were this a Police Matter, where one person Claims Theft, and the evidence available Indicates legal Transaction, This is the point where the Police will say "If you can't give us more to go on, we can't do anything, your best recourse now is a Civil action" (This is the point LL Bows out entirely, because of that Irritating section of TOS regarding not getting into trade disputes).
LL Isn't the Police. they have a policey with regards to Not getting into Trade disputes between clients and right now everything they have says "Trade dispute" they don't have any more to Go on, so it's case closed. To reopen it Give them something, ANYTHING that takes it Out of the realm of Trade dispute and puts it where it belongs. They can Only work with what they have. Now the OP's choice is a simple one, and Based Purely on the Reality of the situation. She can sit and P*ss and Moan that she's not getting any help, OR she can Kickstart things again, by pursuing matters, and Giving more detail. I think she should take the Latter choice. What would Your advice to her Be?

It's Easy to Complain, the Hard part is actually doing something, but Guess which one will get more results?

Angel.

Thanks for all the respnses. I'll resend a ticket and keep trying to call.

Just to reiterate, I never gave out my password, no one has access to my computer, and I never paid any object in world. This happened Friday. I had the day off and was getting my shop ready to reopen on Saurday. I uploaded o few textures so I lnow I had cash. I stepped out of my apt. to run a quick errand. When I got back and logged in, all cash was gone. I thought it was a bug. We recently have gone through several spans with no access to our Lindens, so I didn't realize I was robbed until I checked to that I could still purchase Lindens and saw that I still had the option. The only reason I posted in the first place is that I was hoping it was in fact a bug of some sort. I have never heard of the account that I "gifted" either.

This isn't just the creepy feeling that comes form someone crawling into your skin, rifling through your underwear drawer, and robbing your matress stash. It's a trust issue that has been created. I (naively) thought that I was safe from this kinda stuff in SL as long as I kept my private info. as such. I also (naively) assumed that LL would be interested enough in theivery going on in their game. I was never very confident about recovering my funds from LL, and frankly think I have a bigger chance for the thief (whom I did IM stating that I never gited them and please return my money) to give it back. I had a long talk with a friend in world and finally smiled again on Monday (didn't have the heart to return over weekend except to see if anything had changed on occasion). I decided to reopen this weekend as opposed to seeling off land (been remodelig for two months!) and try to recoop by selling existing inventory for less as I couldn't bring in textures created to reoutfit shop with new stuff. Now I'm back to trying to decide why I'm keeping it. Why work to grow my Linden balance if it's so easily stolen with no regard from LL? Why do I want to keep giving the tier every month in addition to my premium payment if I'm left so completely unprotected? I just had my first birthday, but now effectively, SL may be ruined for me. It's certainly not the same. I can't look at my AV without feeling bad. SL used to be an escape from RL for me to unwind. Now RL feels like and "escpae" from SL in that if I don't log-in, I can avoid that crappy feeeling in the pit of stomach. SUX!

BTW Angel, I'm not a pisser or a moaner and am just as put off by them as are you. I actually try to remain positive. I agree and will pursue. I just have to ride the thin line that is how much is too much to fo through for a hundred bucks realisticly.

*nods* Either way, this just screams laziness on the part of the Linden involved.

Good gravy, if this was me, I'd be on the phone no matter what, until it was actually/properly addressed and resolved! (100 USD is a lot of money for me!)

At one time, the Abuse Report team seemed like they were improving too...

I hope you stay in SL Jax and leave your prices up over the weekend, maybe we all can drop by and buy anything that catches our eye And I hope you further do whatever makes you feel best about your support issue -- don't let us badger you!

Like I said earlier, SLX works for me as a safe place to leave my LL pennies, and going to/from is easy, fast and free. SLX has a very simple business model, and I haven't seen any bobbles in their service, unlike LL!

Of course, I only use ATMs that are at places I trust.

if ur account get hacked, no atm will save u as there is no authentication in place with an additional password as u only have to say "withdraw *****"

true, Alice. I have often thought it would be a great feature for SLX to optionally require a password.

indeed

lindens to the rescue in the original thread, sounds like some one poked around as we have a linden posting

And about time, too. This is serious stuff. If there is a exploit out there or if passwords have been compromised it is potentially crippling for LL, who are on damage control already for a lot of other things.

Well, it Seems resending the ticket DID have an Effect, Iridium Linden has contacted Jax on TWO other threads on this subjectToday, and told her S/he will be in touch with Jax In Game to Clear this Mess up.

Jax, that Comment wasn't aimed at you, But at the people who were telling you that LL wasn't doing their Job, and what you sent them was enough. It was Bad Advice. My point was Complaining in the Forums about "LL doesn't give a damn about us" Isn't going to get you anywhere, and Filling people up with that garbage is Working against those who Need help from the lindens, and it's also Impairing the Lindens ability to Catch up with the creeps who do things like what was done to you. You should also Consider what you are doing for others right now. You were taken for a Hundred dollars (And chere, At MY income level that is NOT a Forgettable amount of money) But the NEXT Victim could be taken for Many Hundreds, Perhaps over a Thousand or more. YOU are helping the Lindens Prevent someone else from being taken the way you were, and with people like these, If they get away with it Once, they WILL go for it again, and go for a fatter target.
Well Done chere, Good luck, and i Hope the Lindens will allow you to Post here to tell us you got your money back.

Angel.

Jax, I am sorry this has happen to you.
I think if that happen to me I would seriously reconsider even remaining a premium member personally.
Yet at same time you would think they would have system to check this out have you consider writing [email]security@lindenlab.com[/email]? A few months ago I wrote them about question first guy who responded very quickly was like really cool and nice, amazingly helpful.
The second person, I guess they share emails was cold and bit unfriendly with no clue it had been responded too.
By the way if its bug exploit and you report, can prove it to them there is a reward for this.
I read there is group of people who usually catch them is often paid for finding them.

jax i am so disgusted with this whole situation. it breaks my heart to see somebody shafted like this i see a linden is personally involved in this now, i am hopeful he/she will take ownership of the issue and find a legitimate resolution for you.
however, if this does not happen i am pledging $3000 toward the jax fund to help set things right for you. please keep us updated on your progress

Reading this stuff gave me excelent idea: Im clearing my credit card details!!

I am in agreement, and I'll match Nina's pledge if necessary.

*I can probably auction off some more underwear to bring in a little extra as well.*

O.O Brenda, we all know what state your knickers are in, no takers here!!