I got a response to my stolen money problem!
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THIS IS AN AUTOMATED RESPONSE, PLEASE DO NOT DIRECTLY REPLY TO THIS EMAIL.
We have solved your issue
Solution: Greetnigs Jax,
we regret to inform you that according to our records the money was gifted to her, as such, there is no action we can take at this time.
Best regards,
Joppa Linden
Ticket Information:
Ticket #: -----------------
Date Created: Aug 3, 07 11:17 PM EDT
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Huh?
Well sure glad they fixed it and it good to kow that they're taking some action in finding the theif!
Thanks Joppa!
Now tthat's great cutomer service. I do appreciate the automated response.
Anybody have an emoticon other than thumbs up or down, preferably middle finger.
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Yay! They solved it! Truly Genius!!! |
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Jax Huskerdu
Registered User
Join date: 28 Jun 2006
Posts: 250
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08-07-2007 15:32
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omigodileftthebabyonthebus!
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Cristalle Karami
Lady of the House
Join date: 4 Dec 2006
Posts: 6,222
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08-07-2007 15:33
Try again. Sigh.
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3Ring Binder
always smile
Join date: 8 Mar 2007
Posts: 15,028
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08-07-2007 15:35
 _____________________
it was fun while it lasted.
http://2lf.informe.com/ |
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Ann Launay
Neko-licious™
Join date: 8 Aug 2006
Posts: 7,893
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08-07-2007 15:35
Nice. Very nice.
 Reopen the ticket and explain AGAIN that you never gifted anything...your account was hacked in some manner. Keep doing it until they give you more than a rote response, but stay polite. _____________________
~Now Trout Re-Re-Re-Certified!~
I am bumping you to an 8.5 on the Official Trout Measuring Instrument of Sluttiness. You are an enigma - on the one hand a sweet, gentle, intelligent woman who we would like to wrap up in our arms and protect, and on the other, a temptress to whom we would like to do all sorts of unmentionable things. Congratulations and shame on you! You are a bit of a slut. |
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Raudf Fox
(ra-ow-th)
Join date: 25 Feb 2005
Posts: 5,119
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08-07-2007 15:38
Open the ticket, CALL them repeatedly until you get a response. Heck, go to the support portal, Live Chat and give them polite grief right now!
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DiamonX Studios, the place of the Victorian Times series of gowns and dresses - Located at http://slurl.com/secondlife/Fushida/224/176
Want more attachment points for your avatar's wearing pleasure? Then please vote for https://jira.secondlife.com/browse/VWR-1065? |
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Wilhelm Neumann
Runs with Crayons
Join date: 20 Apr 2006
Posts: 2,204
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08-07-2007 15:41
maybe use the word hacked and see how that works I can only think of one way to get money from one avatar to another when they are not online and the word hack is involved...
so try that and see if that works better? |
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3Ring Binder
always smile
Join date: 8 Mar 2007
Posts: 15,028
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08-07-2007 15:43
i agree that you should remain nice when dealing with this issue. they just haven't had a chance to really understand the gravity of the situation. in the meantime, you may borrow this....
 _____________________
it was fun while it lasted.
http://2lf.informe.com/ |
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Nimue Jewell
Unabashedly Leggy
Join date: 20 Mar 2007
Posts: 1,745
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08-07-2007 15:43
incredible.
Keep at it Jax! Maybe we should open a Jira issue requesting a new option allowing us to choose to record a L$ transfer as "gift" OR "ha ha I'm stealing your money" so things will be more clear in the future.  _____________________
 Prim Pincher: Low Prim Furniture for Home, Garden, & Skybox http://slurl.com/secondlife/Nimue%20Isle/173/155/27 |
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Derbor Torok
Lost soul
Join date: 21 Jun 2007
Posts: 1,016
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Got me excited for a minute...
08-07-2007 15:44
I am sorry... This is a great example of how NOT to handle these type of customer issues. Try again... keep trying until you get a better response (not and automated one...)
And the middle finger would be appropiate.... |
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Har Fairweather
Registered User
Join date: 24 Jan 2007
Posts: 2,320
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08-07-2007 15:45
Hy, let's all do the same thing. It seens clear there is a serious, criminal exploit here. In my jurisdiction there has to be US$ 250 or more involved to have a felony offense. Maybe somebody ELSE can help here? Like maybe a Linden who thinks about such silly things as common morality and not waiting until a RL prosecutor wanting to make a headline for himself gets an opportunity to take LL and everyone else involved to criminal court for what your average chimpanzee would recognize as a serious crime? One that would destroy SL if it were permitted to exist by LL?
I mean, HOW STUPID CAN PEOPLE BE??!! |
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Raymond Figtree
Gone, avi, gone
Join date: 17 May 2006
Posts: 6,256
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08-07-2007 15:48
I was excited too. Dammit all to hell. But to be honest, I would have been shocked if they would have resolved it for you, especially this quickly. Could this company's customer service be any worse?
Big clear message for all residents: LINDEN LAB DOES NOT CARE ABOUT YOU. EVERY SINGLE PENNY YOU PUT INTO SL IS A HUGE RISK. _____________________
Read or listen to some Eckhart Tolle. You won't regret it.
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Isablan Neva
Mystic
Join date: 27 Nov 2004
Posts: 2,907
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08-07-2007 15:48
While I normally don't recommend this, if it were me I would make a second attempt at getting them to actually pay attention, if that fails I would start a media campaign about how your account was hacked, balance transferred and they blew you off.
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 http://slurl.com/secondlife/TheBotanicalGardens/207/30/420/ |
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3Ring Binder
always smile
Join date: 8 Mar 2007
Posts: 15,028
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08-07-2007 15:54
Hy, let's all do the same thing. It seens clear there is a serious, criminal exploit here. In my jurisdiction there has to be US$ 250 or more involved to have a felony offense. Maybe somebody ELSE can help here? Like maybe a Linden who thinks about such silly things as common morality and not waiting until a RL prosecutor wanting to make a headline for himself gets an opportunity to take LL and everyone else involved to criminal court for what your average chimpanzee would recognize as a serious crime? One that would destroy SL if it were permitted to exist by LL? I mean, HOW STUPID CAN PEOPLE BE??!! i'm not sure who you are lecturing here. Jax, or LL? either way, she lost about $100US, and if her claims are legit, LL needs to be looking into that. _____________________
it was fun while it lasted.
http://2lf.informe.com/ |
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Xplorer Cannoli
Cache Cleaner
Join date: 18 Sep 2005
Posts: 1,131
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08-07-2007 15:59
This makes me ill.
Although, to SL's credit, the auto-response is just that, an auto-response. Do as others have said and escalate this further. I am confident that LL will look into this. That is too much money to be claimed stolen and not check into it. |
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Tristin Mikazuki
Sarah Palin ROCKS!
Join date: 9 Oct 2006
Posts: 1,012
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08-07-2007 16:15
one more reason to not pay for an account or pay Lindens tier fees or any fees what so ever
 Keep trying and spam like mad its the only way they will listen post it on all the linden blogs you can so all companys can see they just dont care and havent done anything...the pocket book carries more wieght then the voice _____________________
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poopmaster Oh
The Best Person On Earth
Join date: 9 Mar 2007
Posts: 917
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08-07-2007 16:20
I got a response to my stolen money problem! -------------------------------------------------------------------------------------------------------- THIS IS AN AUTOMATED RESPONSE, PLEASE DO NOT DIRECTLY REPLY TO THIS EMAIL. We have solved your issue Solution: Greetnigs Jax, Greetnigs!?!?!?!?!!? What kind of racist greeting is that!!!!!!  |
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Cristalle Karami
Lady of the House
Join date: 4 Dec 2006
Posts: 6,222
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08-07-2007 16:22
LOL, good one!
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Altimar Edelweiss
Lost in Space
Join date: 13 Nov 2006
Posts: 70
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08-07-2007 16:24
... Anybody have an emoticon other than thumbs up or down, preferably middle finger. ah  How's this?  _____________________
Diplomacy is the art of saying 'nice doggy' while you search for a rock.
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Archer Braun
Registered User
Join date: 12 Nov 2006
Posts: 190
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08-07-2007 16:26
I was just informed today via e-mail, that someone attempted to charge a VERY large sum of money to my debit card.
Funny thing...the ONLY place I've used that card online was paypal, which hasn't had a transaction in almost a month...and SL. I think I'll be dropping my premium account now...and clearing my history. I'm not sayin' anything...I'm just sayin'. |
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Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
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08-07-2007 16:27
In the one encounter I had with support (ultimately more or less successful), I had to traverse two levels of email automated support before actually getting something helpful (later, when I least expected it).
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Atashi Toshihiko
Frequently Befuddled
Join date: 7 Dec 2006
Posts: 1,423
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08-07-2007 16:32
My experience with their "support system" left me feeling slightly nauseated with disgust and frustration.
How can such an amazing world / platform have such a god-forsaken miserable concept of service? Jax, like others have said, call them, reopen the ticket, tell them its an exploit, mention the word hack, do what you have to, to get their attention. And change you password, if you haven't already. Good luck. -Atashi _____________________
Visit Atashi's Art and Oddities Store and the Waikiti Motor Works at beautiful Waikiti.
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Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
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08-07-2007 16:39
Archer, did you use your card for Lindex, or to buy something from someone else inworld (maybe real estate with direct credit card purchase or something)?
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Peggy Paperdoll
A Brat
Join date: 15 Apr 2006
Posts: 4,383
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08-07-2007 16:41
Although, to SL's credit, the auto-response is just that, an auto-response.............I am confident that LL will look into this. That is too much money to be claimed stolen and not check into it. To their credit? You've got to be kidding. If any auto-resonse was sent it should have said something like: "Thank you for your inquiry. We have received your email and we will be in contact with you on a more personal basis within the next 5 business days. Please do not respond to this email. However, if you do not hear from us within the five business days please send a note stating so putting the below ticket number on the subject line of your email. Ticket number 1234567890987654321 Please keep this email for referrence." The auto resonse the OP recieve was not anything to LL's credit.........rather to thier discredit. It was a complete blow off and made it quite obvious no human read the thing. And I don't care how high tech you are or your computer system.........a computer cannot comprehend what the problem is. Let along "resolve it". The email was trash canned And for that reason I cannot for the life of me figure where anyone can be "confident that LL will look into this". |
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Brenda Connolly
Un United Avatar
Join date: 10 Jan 2007
Posts: 25,000
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08-07-2007 16:44
Sadly, I'm not surprised. While I've been fortunate not to have had any issues such as this, In my mind LL is totally useless as far as Customer Service goes. This really is a disguisting story.
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Don't you ever try to look behind my eyes. You don't want to know what they have seen.
http://brenda-connolly.blogspot.com |
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Archer Braun
Registered User
Join date: 12 Nov 2006
Posts: 190
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08-07-2007 16:55
Archer, did you use your card for Lindex, or to buy something from someone else inworld (maybe real estate with direct credit card purchase or something)? The only places this card has been active on-line have been paypal (which has been inactive for almost a month), SLExchange. Lindex, and LL's billing system. That's it. Nothin' else. |