Email from LindenLabs@parature.com about passwords?

You people are paranoid.


Look....all its asking is for you to GO to the SL website and update your password. The're not asking you to update it through this so-called 3rd party website.

Is the Secondlife website not secure enough for you either?


I received this email yesterday, I went to the support page on the SL website, went to "my account", then went to "password"
it asks for your old password and what you want for a new password.

I changed mine, and it told me I was updated.

I opened up the client and went into SL with the new password.

DONE

Lighten up people and stop wringing your hands and waiting for the sky to fall.

~shakes head and walks away~

This is scary! Then Again anytime you outsource services you leave yourself open to issues.


Usagi

The lindens themselves are telling people to change the password if it was asked. Nothing problemsum about it.......

O Rly?

You mean that there was yet another LL security breach giving out customer information to other customers which was swept under the rug as if nothing happened, but we shouldn't care? Ok, thanks.

/327/e1/189018/1.html

Websites can get hacked in order to redirect the user to another URL. What would a person who managed to hack the SL website possibly do, in order to phish as many passwords as possible before it's repaired? They'd possibly send lots of emails.

This is just another typical Linden Lab screwup - anyone recall the previous password debacle?

As someone else has mentioned, we now have some dodgy third-party with access to our Second Life accounts (passwords are the same across the whole SL platform). So dodgy was it in fact, that Yahoo Mail thought it was spam and tossed it into the spam folders.

Anyway, I have the pleasure now of calling the United States (I live in the UK) as my password was reset and Linden Lab are ONLY providing a US based number to call if their online password thing doesn't work - which in my case it doesn't.

Someone needs to take the Solution/Systems Architect at LL outside and shoot them.

Anyway rant over, I'm off to call the US.

Theres no link in that email.

It says to go to the Secondlife website and change your password.

yes, they are paranoid.

Nothing in that email says anything about going to a strange website or linking through someone else.

Are we sure this is not just a straight forward phishing email?

Has anybody even goen to the Parature website to see what it is?

http://www.parature.com/


>>>>>>>>
Parature’s multi-channel, on-demand Customer Support software solution and Help Desk software solution provide all of the tools necessary to resolve support issues quickly, manage business relationships effectively, and empower organizations to experience the benefits of on-demand help desk support software. The world-class infrastructure in the customer service software and help desk software enables companies to design customized, integrated solutions that match their unique business needs, while the easy to use interface delivers a seamless experience to end users. Parature’s Customer Support software solution and Help Desk software solution enable companies of all sizes to take their on-demand service to the next level.

Contact us today and begin experiencing the benefits of top-notch customer service software and help desk software. Parature’s Web based help desk software solution includes an easy to use knowledge base software module that is fully customizable.
>>>>>>>>


Heaven forbid if Linden Labs tries to improve their customer relations by using a top notch cutomer relations company.
~rolls eyes~

Its not a phishing email. Phishing emails have fake forms or links that send you to fake forms...this email asks you to go to the Secondlife website.