Looseing All Of Your Sl Life!!(LINDEN BETTER ANSWER)

Raffle-Yaffle is right...
Many others use these forums that do not speak and write ENGLISH very well. and just coming up with your own wording makes it hard on others trying to understand what you are asking

You are not particularly protected and certainly not 'looked after' as a valued customer should any mistake be made by LL in my experience.

Doubledown, consider yourself fortunate that there was a third party involved in your elusive transaction/10k, and one who see'e the good sense in keeping your customer happy.

On the 16th October I attempted to purchase 15,000 L$ in world via lindex....resulting in a transaction unsuccsessful....your account has not been charged message. A little later I tried again and did manage to purchase 10,000 L$ (again in world via lindex).

On checking my email I found that my account had been charged both the initial $55 for the failed transaction and the subsequent payment for the completed one.

I emailed billing and sent them a copy of the receipt and to date I have recieved just one email saying that I could not have been charged because it is not in my transaction history. I cannot get any further response from them no matter what I do......they simply ignore my emails.

Even the inimitable Torley Linden has kindly forwarded on my emails, evidence and concerns and it makes me feel slightly better that even she is met with the same response as I. SILENCE.

I have a reciept saying that Linden Labs charged my account and that they were paid.....seemingly that does not balance out the lack of a record in my transaction history. LL made a mistake and I get to pay for it.

What REALLY gets my goat is that they seemingly consider it beneath them to give me an explanation. Two days away from a month later and not even a 'sorry but there is nothing we can do.'

I wonder what will happen when they charge me my $195 land tier this month and I send $140 instead. Maybe .....just maybe I will get to speak to someone in billing and explain why they are $55 short........or maybe this customer service things works both ways.....they screw me one month.....I get to screw them the next?

Interesting times.

My apologies for mis-spelling your name, (believe me when I tell you that I'm going to lose sleep over this, no, not really) it seems as if you are mocking him, because no one other than you expressed concern over his methods of writing, we share a platform with users from all over and we can't expect everyone to come across as clearly as we personally do, if cuz=because and yo=your so be it, rather than go out of your way to point something out that didn't need pointing out you could spend time addressing the hundred other issues plauging SL, this being a VERY serious one.
If you really DID need a quick lesson and you really didn't understand what he was getting across, you could have asked politely and I'm sure there are plenty of well intended residents that would have cleared up all the jumble for you (obviously you understood so I guess it safe to assume you speak on the same spectrum) but it seemed a little rude the way you came across or to imply that they were not expressing themselves like real people because of the manner in which they write/speak and in reference to my life, I"M DOING GREAT! Thanks for asking, go ahead and do something productive next time, I challenge you

To revert this thread back to enlightening answers:


Question:

If we suspect money has gone missing, what do we do about it?
If it not in our 'my account transactions log' how do we trace it?

Here is a perfect example of an experience of mine with this problem:
I withdrawed $10L from a Ginko Financial ATM (to upload a picture)
The Ginko ATM said "you have withdrawed $10L.. your account is now such n such"
However... I did not receive the $10L....
It was not in my transactions, and there was no LL record of the $10L..... however, I was $10L in my Ginko account. I reported the error to Ginko and they quickly resupplied my account with $10L.....Thank you Ginko!

but this is a perfect example... There was a transaction where I was supposed to receive $10L, but I never did, and there was no record of it.

LL needs to fix this problem... In fact this should never be a problem... This bug is something that in my opinion is #1 priority..... There should NEVER EVER NEVER EVER be a way to lose money, transactions, or inventory... EVER!

How come no selection for "None"? ...this poll makes it look like everyone is having problems, and that's not the cases...I for one haven't lost a thing...

Lets not lose focus, if ppl are losing money and inventory, we need answers. This game while they say Lindens are not worth anything, we all know differently. People are losing money in inventory and in money on their accounts. One person i talked to their entire transaction history has been wiped out.

This seriously needs to be addressed and soon.

Sounds like you rated someone.

its called slang...new day talk and im sorry if you dont understand but..umm its 2006....not 1984..pple use slang

I've no problem with slang... but if you're trying to reach people with your message don't make them have to reach back to understand you.

f'n al u kn teyp iz gbbrish, n0 1 wil giv a r@s *.

the point is that when you have a major problem...LL dont care!