I'm Stuck in a Sim!!!

Since the update i have been stuck in my home sim (huk) I'm unable to leave.

Sure i can teleport from one side to the other and walk around freely but the second i cross the line into the next sim, it crashes.
My av walks into the distance for a while then i a get the 'you have been looged out' error.

I've explored the knowledge base, tried the 'live help' ("read the knowledge base", then Mr linden left the conversation, about as much help as a chocolate teapot). My problem is still not solved, I just cant seem to leave my sim.

Does anyone else have this problem? I've been messing with this for 2 days now and am on the verge of either quitting SL or buying a new pc, please somone help me!

Have you uninstalled all versions of SL (regular, first look, beta, etc.) and then reinstalled?

Have you checked your router settings to make sure the ports SL wants are set properly?

Have you tried leaving the sim with your anti-virus disabled?

If you have more than one account, do you get the same results with all accounts?

Have you done a Detach All?

Have you used the startup location field to try logging in to a different sim?

Thankyou! some stuff to try!
-I've re-downloaded the update but not tried uninstalling and starting from scratch, will give that a go.

-I have opened the relevent ports on my router however, a second pc attached to the same router does not have the same problems i have.

-I've tried closing my anti virus / firewall / adware programs, i still cant leave the sim.

-I dont have more that one account but my partner has one, which is fine. I can log in on her pc and leave the sim without problems.

-Yep, done a detach all, no luck.

-I'm not sure what you mean by 'startup location field' could you explain this a little more?

I'm going to uninstall and reinstall to see if that works, thanks very much for the suggestions!

In Preferences under General there's a tickbox under the first line that puts a log-in field onto your start screen.

When you start up SL, on the login screen, there may be a field at the bottom left that lets you select your startup location.

If there's not, click the preferences button, and on the General tab, check the Show Start Location checkbox. This will let you use the Start Location field when you log in.

What ports do you have set in what way? You may have been reading old instructions on setting ports.

Can you use a different router?

Can you remove the router and connect directly to your modem?

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From the blog: (concerns last upgrade, before this past Wednesday's, but might be relevant.



From the knowledgebase (by putting "second life", knowledgebase, and router into Google:

-I've just reinstalled from scratch, i'm still stuck.
-Found the start location thing, i'm now stuck in a different sim! (lol) crash as soon as i try to leave.
-The port setting instructions were updated today, although i know little about this, it seemed pretty straight foward.
I dont have another router i can use but as another pc, using the same router works fine, it cant be that can it? I've also found an option to disable the router firewall but i'm still stuck in a sim.

Everything seems to be pointing at this pc yet with no firewalls, virus programs, adware programs running, i'm baffled as to what the problem is.

What firewall are you using? Is it a Windows, Linux or Mac box?

Sigh,.... system specs?

Well - at least you can go to more than one sim now.

What happens if you click on an url like Ahern ?

Did you try removing your router from the circuit?

Wired or wireless?

You might try getting on IRC and describing your problem in the #secondlife channel of Efnet, and you might try getting on the #libsl channel and asking if you can get help with an off topic connection problem.

Also, you might try posting your problem, system specs, all the detail you can come up with, in the forums at sluniverse, secondcitizen, sl-forums, and any other sl forums you think worth the time to post at.

Also, yhou could get to the Linden blog, and post in the comments for the posts that mention router settings.

You could make a copy of your story so you can cut and paste it everywhere without having to retype it.

It can't hurt to ask Help Request - ask at different times of day since different people are on at different times.

I described your problem in the Mental Mentors group, they suggested trying to port to a mainland sim first.

I guess there's a problem with estate versus mainland teleporting , might work, can't hurt.

They also said try pasting slurls into the chat bar and clicking on them in the chat history.

I'm using windows XP, the firewalls are windows & Mcafee software and the belkin router hardware firewall.

The specs arnt great, but have caused no problems so far, P4 2.8, 512 Ram, 120 Gig, GForce4 128Mb, all connected through a wired ntl cable modem (10 meg connection).

I've not yet removed my router, it took me days to set up and to be honest i'm scared of a) it never working again once reconnected and b) getting the beating of my life from my misses if she cant get online on her pc!

The url opened up the map ingame but would not let me teleport there.

I've had no problems in all the time i've been on SL but this has really got to me, whatever they have done has screwed it up for me, the total lack of help from an actual Linden in the live help thing did nothing but rubbed salt in the wounds.

I'm actually quite angry now

Anyway! thanks so much for all your help suezanne, its been very much appreciated.

I tried a slurl from my history, it just bring up the map like any other, i still cant teleport there though.

I'm not really sure what you mean by 'estate or mainland' but my problem is not a teleport one, i can walk right to the edge of a sim but one foot over and i crash.

Its virtual hell!!!

I can certainly understand the anger. SL has nearly given me apoplexy and heart attacks and ulcers at times.

I thought you were describing a teleport problem or being completely trapped in the sim you started in.

I was probably influenced in how I was reading your problem by the hundreds or thousands of problems people have with teleporting.

Just to make sure, you can teleport anywhere in the grid, mainland sims like Ahern and Morris and Sandbox Cordova, and onto private islands, just fine.

The problem is crossing sims by walking. How about flying? How about in a vehicle?

Have you disabled the windows firewall, at least for testing purposes? I hate that thing. Have you told the windows firewall that secondlife.exe is to be trusted since the latest update? Windows firewall gets confused sometimes and needs to be told the same things it was already supposed to know.

Have you bypassed any local home network completely, plugging your computer directly into the cable modem?

Can you take your computer to a friend's and try crossing sim borders from there? I know that's a pain but if you can cross sim borders on foot at a different location that's worthwhile information.

You might try selecting a few Linden staff members and send them an email, with all pertinent information, and ask them to forward it to whoever they think might be help.

You might try updating your network card (or onboard networking) drivers. If you can get a different network card you might try putting that in your machine.

Can't hurt to turn off your cable modem for a while and see if that might help. When you turn it back on, that is, it's not likely to work better while it's turned off.

If necessary, bump this thead a couple of times a day until someone who has solved this problem sees it and posts the solution.

Assuming you are using the regular viewer, you might try installing the first look viewer and seeing if that makes a diference.

How's your packet loss doing? Control shift 1 toggles the stats bar,

You might want to do the tests at sites like http://www.dslreports.com/stest and other similar sites.

There's a program called pingplotter that will do test and show a graph of packet loss and latency. It has a free version at http://www.pingplotter.com/freeware.html .

Chksk /f can't hurt, it's one of the things I do when things are going wrong and I don't know what to do about it. Worked wonders back in the Windows for Workgroups days.

If your partner logs in on your pc ddoes she have the same thing happen?

The problem is getting out of a single sim, i cant go anywhere. i know its very strange.

I can fly, walk and teleport anywhere within the sim, no problems.
I cant leave the sim at all, either by teleporting, flying or walking, any attempt freezes and logs me out.

The only way i can get into another sim is to set it as a start position before i log in but then once i'm there, i'm stuck there in the same way as above.

I've tried removing and adding second life to my windows firewall, no luck and yep i've turned it off too and i'm still stuck.

I've yet to pluck up the courage to bypass my router, as i said before it took days to get working, if i mess somthing up and my lovely misses cant get online, she would remove my testicle's with a rusty cheese wire. I nearly at the point where i'll willing to risk my testicles to get this going again though!

Taking my pc to a friends is not an option, nor do i have another network card.
I dont know what first look is but will look into it if you think it may help, i'll try turning my modem off in a sec too, worth a try

Well, this is an interesting problem. You can do anything you want to in world for extended periods of time except move across sim barriers in any way...correct? Do you have service pack 2 installed for Windows XP? Have you tried going into the device manager of Windows and checking for driver updates for all of your hardware? (Processors, video cards, etc?)
Start button->right click on my computer->select properties->click on the hardware tab->click on the device manager button. You will see a list of hardware and devices. Look for your video card in there. Open the submenu, right click on your graphics card and select update driver. You can try this for other hardware on the list also.

Did you know that the Second Life viewer will keep parts of itself on your computer even after you've uninstalled it? It keeps your preferences saved so even if you uninstall it, when you reinstall, it will remember these preferences. This may include your cache. *You can try clearing your cache* If you uninstall it again from the control panel you can then use the Windows search tool and type in Application Data. This Application Data folder should store a folder inside of it that says Second Life. This folder will remain after you've uninstalled the program. When I update to a new version of the Second Life viewer, I uninstall the program, and delete this Second Life folder from my drive to ensure a fresh start. (Just a suggestion, don't do it if you do not feel comfortable poking around in your C: drive)

Have you tried using Landmarks or teleports from people on your friend's list? If you want to you can contact me in world and I will send you some Landmarks to mainland.

Here is a link to the First Look viewer from the Second Life website.
http://secondlife.com/community/firstlook.php
This is an experimental version of the Second Life program that is in beta. It connects to the live grid. It wouldn't hurt to try it. It is boasted for giving people more frames per second.

P.S. I am going to post a link to this thread in the technical section of the forums and see if anyone can help. Good luck.

I have the same issue.

Just in case this wasn't covered before in the mass of instructions above, have you removed all prim attachments from your AV? (That includes prim hair.)

That would control for accidentally wearing a corrupted script or prim that won't cross boundaries.

Walked to the edge of your sim, brought up the big map, selected a point in the next SIM over, and teleported there?

Just wondering if that works. That has gotten me out of some "stuck" situations.

Try the sugguestions in this article

http://secondlife.com/knowledgebase/article.php?id=355

We have recently moved some traffic to tcp, including the capabilities services so they need to be open for tcp on port 12043

The link Milo provided starts out with


So this definitely sounds like it might be the source of the OP's problem.

Back to work.

Thanks to everyone who has offered idea's to try get this working

-I just tried uninstalling sl and using the first view but i'm stull stuck.

-I have the same problem when logging in my partner on this pc, yet we can both go anywhere on her pc.. Both PC's go through the same router.

-I've checked the ports time and time again, i still cant really get my head around this stuff but it seems pretty straight foward, i've followed the instructions and still no luck. Either way, with all firewalls turned off, i'm still stuck in the sim.

Is there somthing else on i pc i have to do thats nothing to do with my firewall programs, port fowarding or somthing?

I'm slowly but surely losing the will to live.

I have the same problem. The forum thread is at /142/6d/161416/1.html but you seem to have a much better response.

I've spoken with Lucy, Teeple, Spike, George, and Lexa Linden. The suggestions they made, (1) removing all attachments & trying to TP to Georgian, (2) walking/flying/running across a sim border, (3) uninstalling/reinstalling SL, and (4) reinstalling up-to-date graphics drivers (ugh!), didn't work.

There were a few 'minor' patches following last month's update. About 3-4 days later, things suddenly and inexplicably started working again.

I suspect it may be some kind of network issue .. particularly as one reader has indicated, changes to the UDP/TCP firewall settings were made last month. If that's true, I sure wish that it was indicated in the readme. I use a tight Unix based firewall and do need to expressly set my firewall parameters.

Try running SL from another computer. Try disabling your software firewalls and/or physically bypassing your firewall. If that fixes the problem, then, itls likely our firewalls.

I'm emailing LL support a request for information on changes to the network protocol affecting firewalls made by updates and a request that this information be provided in future release notes. If I get a response, I will let you know.

Oh yeah, the temp workaround is to enable the 'start location' in preferences as discused above and then entering the name of the region you want to go to as the start location. This should get you around but, of course, since you have to quit SL before you go anywhere, it's hard to work on scripts and things where you need to keep your dialog windows open.

Well, nothing i've tried so far has worked, i'm still unable to leave my sim!! I'm paying money for this shite ffs!

I'm going give it a bit longer to see if the next update fixes this problem, then i'm going quit, i cant stay here in just one sim.

I'll tell you one thing for sure, i'll be closing my paypal account before i quit, there's no way in hell i'm going to let the lidens charge me for leaving when they've screwed it up for me. Jesus i should be asking them for money to cover all the items i've bought.. i dont want to leave but what choice do i have?

right im no tech head, but saying that if you can go through your mrs pc on both your accounts and not on your pc i would say the problem is in your pc.as i said im no tech head so cant give you an answer (sorry) but i think common sense would point you to your pc.how did you unstall it b4,as sumone said if not done properly it will leave bits of proggy behind.i had this problem once with a online game i was playing,thought id unstalled the game properly but hadnt.caused the game to crash.took me 3 days to figure it out and then that was because i chatted to my tech head m8. hope my input helps, well at least it shows you your not the only one to hit his head against a pc screen.

You said,

And that your spouse's PC works okay. (I assume that both of you go through the same Belkin Router.) That says the problem is strictly in your PC.

So...
1. I'd turn off the Windows builtin firewall ON YOUR PC. Its duplicating the functionality of the Belkin--and chances are it is NOT setup to allow the new ports through.
2. If that doesn't work, then I'd also turn off Mcafee.

I know, I know...PC's are prone to external attacks and viruses...but both the Windows builtin firewall and Mcafee have had multiple problems over the years with both this and other programs.

If you're nervous about turning off the Mcafee software because of virus infection to your main account, set up a second userid/account on your PC that is used JUST for SL.

thanks sterling, i have tried that though, i've closed / disabled all my firewalls to see if it works with no luck

There's no doubt this pc is the problem.. sort of.. worked fine beofre the last update though so it must be somthing to do with that.

I know there are others with this same issue but i guess there are so few of us to make it worth the lindens hassle. No offence but 'open the ports' and 'knowledge base' is not helping.