05-16-2007 19:33
So in your experience, you've had server hardware vendors/manufacturers at your beck and call in the whee hours of the morning?

Cisco support?

ISPs?

Telephone companies?

Electrical contractors?

You've expected your developers to put in a 12 hour day only to go home, get 2 hours sleep and come back to work for a major deployment?

Your apple is not Linden Lab's orange. With coming back online after any given update wednesday of such paramount criticality, they can leave nothing to chance. Nothing. They cannot perform these deployments in the middle of the night while their critical external resources sleep.

From: Rock Ryder
2am? No problem, we go to our store. Because we take service seriously we have all critical spares in store, and to my knowledge, in 5 years, we have never suspended service for lack of spares, that would be amateurish.

We do not run a 'skeleton service' either. All shift teams are full, and accounts are handled by a 24/7 call centre.

I am close to retirement now, and I have worked extensively in Europe, the Middle East and the Far East, and I have NEVER seen an operation that aspires to be global operate the way that LL does. Maybe that is the norm in the US, I cannot say, but it is not the norm elsewhere, not in my experience at least.