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Denise Bonetto
Registered User
Join date: 31 Jan 2007
Posts: 705
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05-19-2007 10:21
From: Matthew Dowd No - but on the other hand, i do pay an annual fee (called Council Tax in my neck of the world) of which some goes towards funding the firebrigade. But if you rented your house and the housing tax was included in your rent, you would still expect the fire brigade to come out to you. Wouldn't be very good if they refused as you don't pay direct  |
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Wilhelm Neumann
Runs with Crayons
Join date: 20 Apr 2006
Posts: 2,204
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05-19-2007 10:24
From: Matthew Dowd As far as I could tell the blog was about support requests not ARs. I don't think LL has announced any proposed changes to how ARs work at the moment.
This seems a heck of a lot of fuss over what is basically the cost of four cups of coffee! the blog is not clear which is why this discussion exists. If you read back comments and information was released about the abuse report system also being triaged and lumped in with this system. Questions are being asked because of what has previously been stated. I actualy dont care much about the rest of the help system since I NEVER have had need to use it. I have however submitted abuse reports which linden lab has stated they are going to a triage and trouble ticket system to replace the current ingame system that wasn't working THIS sounds awefully like the new "support ticket" system being introduced where thigns will be triaged and only available to premium members. |
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Raudf Fox
(ra-ow-th)
Join date: 25 Feb 2005
Posts: 5,119
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05-19-2007 10:24
From: Kitty Barnett You'll be able to file abuse reports, you'll be able to report bugs, you'll be able to report the account problems highlighted in the blog. Yep, if they had shut down things like billings support, abuse reports and bug reports for the basic accounts, I'd have walked and I'm a premium. *snickers tiredly* Besides, most of what even a Linden will tell you to do is: Clear the cache, log in to a different region and pray.... If you can't enter the world, then you can escalate it, also. Sounds basically like what we were all getting. I'm reserving judgment at this time on whether the premium service comes as stated. Hopefully, I won't need it.
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Colette Meiji
Registered User
Join date: 25 Mar 2005
Posts: 15,556
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05-21-2007 08:53
Theres a new blog Post on this supject.
It does state Bug reports and Ars are unaffected by what level of service you have.
Also premium memebers get live text chat - NOT a phone number to call. This is interestiong.
And of course another interesting change is you will no longer be able to email support. You must use a Support Ticket.
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Atashi Yue
Registered User
Join date: 24 Jan 2007
Posts: 703
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05-21-2007 11:05
From: someone Live Text Chat: Initially available to you during business hours (9am-6pm), this module replaces the phone service we used to have. We believe that with Live Text Chat we will be able to provide you with better response time and more valuable answers, since they will be permanently available for you to reference from the My Support page. To some extent this also replaces the Live Help/Help Request group in world, but in a much more sensible way. Rather than the free for all of an open IM channel, this allows us to target agents who can help you with your specific question. We expect this to be a popular feature, and as such may have heavy traffic initially, bear with us while we get our feet under us on this one. This will be available in the client? |
