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Dissapearing alts.

Charlotte Wirtanen
Registered User
Join date: 6 Dec 2006
Posts: 15
05-12-2007 22:21
Has this happened to anyone else?

Lately, I'm seeing tons of people I know just plain dissapearing. One of my alts is gone. When I try to log in it says the account is disabled, and she doesn't show up in Search anymore.

Earlier I was talking to one of my friends, and mid-conversation he got logged out, account disabled, and dissapeared entirely from Search. Only his main account worked.

Then, on the SecondCitizen forums, one of the members there woke up to found 3 of his alts, one of which had nearly $400USD worth of Lindens on it, all disabled in the same manner and gone from Search.

What the heck is going on here? Can we get some sort of response from the Linden team on this? It's rather ridiculous and it's getting worse, and noone has noticed because of the whole age-verification crapstorm.

Accounts are just being shut off, there are no e-mails being sent about it, there are no warnings. It looks automated, and that's very scary.

Relevant link: http://forums.secondcitizen.com/showthread.php?t=12425
From: someone

As all of my alts are apparently deactivated somehow, including the one that has close to four hundred dollars in L$ from donations to the freebie fund.

Main is fine. Just my alts. All tell me to reactivate with the website, when I go to the website I'm told to call customer support.

Which is, ofcourse, off right now.
Francesca Alva
Registered Trademark
Join date: 17 Jul 2006
Posts: 507
05-12-2007 23:36
Hmmm! Worrying. How many alts do you have, Charlotte - LL may have decided to limit the number as in the past? If that is the case they should have given some sort of warning or notification. People should at least be given the time to cash out and transfer objects from inventory. Where people have a number of alts, they should be allowed to decide which one gets the chop.

I've given up emailing support - I just ring the support line, but it takes forever to get through, probably because everyone is doing the same.
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Usagi Musashi
UM ™®
Join date: 24 Oct 2004
Posts: 6,083
05-13-2007 01:21
well where they all under the same credit card? Did they all have email addesses and not fake one or all under the same email? You will not get a reply until atleast tuesday from their CS. As they TOS says if you don`t have a working email they are no held resouncible.
Denise Bonetto
Registered User
Join date: 31 Jan 2007
Posts: 705
05-13-2007 02:09
Might explain why when I visited a sim yesterday that normally has a group of camping items, there were no campers there.

Maybe LL are cutting out the camper alts which haven't paid the fee for extra accounts.
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Usagi Musashi
UM ™®
Join date: 24 Oct 2004
Posts: 6,083
05-13-2007 03:32
From: Denise Bonetto
Might explain why when I visited a sim yesterday that normally has a group of camping items, there were no campers there.

Maybe LL are cutting out the camper alts which haven't paid the fee for extra accounts.


Might be.
Annabelle Vandeverre
Heading back to Real Life
Join date: 30 Nov 2006
Posts: 609
05-13-2007 04:26
I believe that if the alts were created under false pretenses, i.e. the owner did not declare them as an additional account on sign-up and pay the $9.95 fee for them, LL reserves the right to yank them at any time. I'd be interested to see how many of these alts were 'undeclared' alts.

Still, with LL's love for showing increased membership numbers to the media and corporations, I'm a bit surprised that they'd do anything to endanger that.
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Usagi Musashi
UM ™®
Join date: 24 Oct 2004
Posts: 6,083
05-13-2007 04:28
But if that is the case, why didnt llabs warn those that abused system? Instead of just canceling then out.
Annabelle Vandeverre
Heading back to Real Life
Join date: 30 Nov 2006
Posts: 609
05-13-2007 04:33
From: Usagi Musashi
But if that is the case, why didnt llabs warn those that abused system? Instead of just canceling then out.


Because that would require them to actually communicate with people! Heaven forbid they do that!!! ;)
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I am returning to my real life for personal reasons this summer. My store, $50 or less @ Annabelle's Garden and Home Decor, is now closed. Thank you to my customers for making my store successful in the short time I've been here. Get this before the bots do: http://slurl.com/secondlife/Nefrax/153/156/40
Bodhisatva Paperclip
Tip: Savor pie, bald chap
Join date: 12 Jan 2007
Posts: 970
05-13-2007 04:48
I'm off to check on my alt now. I took extra steps with this very scenario in mind when I created it to make sure it was legit. I'll report back.

Update: Alt is present and functional.
Usagi Musashi
UM ™®
Join date: 24 Oct 2004
Posts: 6,083
05-13-2007 05:12
From: Annabelle Vandeverre
Because that would require them to actually communicate with people! Heaven forbid they do that!!! ;)


Hahahhah :)
Charlotte Wirtanen
Registered User
Join date: 6 Dec 2006
Posts: 15
05-13-2007 12:24
The worst bit is there isn't even any e-mail sent regarding this, even a week after it happens.

Can we please get some Linden confirmation on this?
Charlotte Wirtanen
Registered User
Join date: 6 Dec 2006
Posts: 15
05-13-2007 13:27
I can also confirm now that it's not just incorrectly reg'd alts.

From: Joshua Nightshade
Except that all my alts were paid for and had the same info between them. :shrug:


Joshua is the person who lost all 3 of his alts in this manner at the same time.
Annabelle Vandeverre
Heading back to Real Life
Join date: 30 Nov 2006
Posts: 609
05-13-2007 15:04
From: Charlotte Wirtanen
I can also confirm now that it's not just incorrectly reg'd alts.

Joshua is the person who lost all 3 of his alts in this manner at the same time.


This is worse than I thought, then. I wonder how many people are going to lose their land because it's deeded to groups where the additional group members are alts.

Also, in another thread, there is a discussion of how the account signup page is borked so that people aren't even being allowed to register their alts the correct way!
_____________________
I am returning to my real life for personal reasons this summer. My store, $50 or less @ Annabelle's Garden and Home Decor, is now closed. Thank you to my customers for making my store successful in the short time I've been here. Get this before the bots do: http://slurl.com/secondlife/Nefrax/153/156/40
Charlotte Wirtanen
Registered User
Join date: 6 Dec 2006
Posts: 15
05-13-2007 20:18
I'm not going to rest until the Lindens come forward with some clarification on this issue. This is not just me, or a few of us.

http://www.gridgrind.com/?p=75

Relevant article in which an SL reporter's account magically dissapears!
lana Birdbrain
Registered User
Join date: 17 May 2006
Posts: 66
05-13-2007 21:08
My other alt, of which I only had the two, had all the same information as my main account, was registered legitamitely. The only thing she didn't have was payment info on file.
So far I've left four messages and two emails with the Lindens and no response.
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Charlotte Wirtanen
Registered User
Join date: 6 Dec 2006
Posts: 15
05-14-2007 13:48
I feel the need to bring this topic up again, as it is very important to all residents of SecondLife.

More alts are dissapearing without explaination by the day.

It is affecting people both with legitimate accounts, non-legitimate, ones with the same info, ones without.

There is no rhyme or reason. Several Lindens in-world have confirmed there is a script running doing this. We need closure.
Ceera Murakami
Texture Artist / Builder
Join date: 9 Sep 2005
Posts: 7,750
05-14-2007 13:58
Well, I checked my handful of alts today, and all are fine. You say some Lindens verified it is a script of some sort doing this? I wonder what the criteria is for this script to "remove" an alt, or even what criteria it has for considering it to be an alt at all...

Is it targeting people who use camping chairs and dance pads? Accounts used by Bots? Accounts with several accounts that use the same e-mail address? Accounts registered within days/hours/minutes of each other? If it is a script, then it must have a specific set of criteria for this culling action.

All my own accounts are "Payment Info On File", and each has a unique e-mail address. Each has valid registration info, and I don't think any of them were created within a week of each other. Each logs in at least once a week. I never use camping chairs, dance pads, or bot-run accounts. They exist for roleplaying and for test cases in my businesses, and have never broken any rules.

So... am I safe? I don't know. But if they yank any of my perfectly harmless accounts, they had better have a good reason for it, and not just "a script kinda did it at random...".
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Sorry, LL won't let me tell you where I sell my textures and where I offer my services as a sim builder. Ask me in-world.
Darkness Anubis
Registered User
Join date: 14 Jun 2004
Posts: 1,628
05-14-2007 13:58
From: Charlotte Wirtanen
I feel the need to bring this topic up again, as it is very important to all residents of SecondLife.

More alts are dissapearing without explaination by the day.

It is affecting people both with legitimate accounts, non-legitimate, ones with the same info, ones without.

There is no rhyme or reason. Several Lindens in-world have confirmed there is a script running doing this. We need closure.


A script by a resident? or a script by LL?

Thats a BIG question
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Meade Paravane
Hedgehog
Join date: 21 Nov 2006
Posts: 4,845
05-14-2007 14:01
From: Darkness Anubis
A script by a resident? or a script by LL?

Thats a BIG question

That would be a fairly massive security issue if we were talking about a resident LSL script..

/me suspects it's a back-end automation script that's gone insane.
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Darkness Anubis
Registered User
Join date: 14 Jun 2004
Posts: 1,628
05-14-2007 14:02
From: Meade Paravane
That would be a fairly massive security issue if we were talking about a resident LSL script..

/me suspects it's a back-end automation script that's gone insane.


agreed but I seem to remember reading about someone who was selling a service on SL Exchange that could remove any AV PERMANENTLY for 100k.

The 2 events coming so close together makes me wonder a bit.
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Charlotte Wirtanen
Registered User
Join date: 6 Dec 2006
Posts: 15
05-14-2007 14:18
I don't mean 'script' as in LSL, I mean an automated process by LL working on the database finding and removing accounts.
Darkness Anubis
Registered User
Join date: 14 Jun 2004
Posts: 1,628
05-14-2007 14:23
From: Charlotte Wirtanen
I don't mean 'script' as in LSL, I mean an automated process by LL working on the database finding and removing accounts.

Ok any word if they are planning to DO anything about it?
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Ceera Murakami
Texture Artist / Builder
Join date: 9 Sep 2005
Posts: 7,750
05-14-2007 15:06
From: Darkness Anubis
agreed but I seem to remember reading about someone who was selling a service on SL Exchange that could remove any AV PERMANENTLY for 100k.

The 2 events coming so close together makes me wonder a bit.
I doubt that very much. That sort of so-called "Service", a non-Linden actually causing someone else's account to be removed, would be a majorly bannable TOS Violation. And if someone used such a "service" on any account I control, and forced it's deletion, I would have their A$$ in jail before I was satisfied...
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Sorry, LL won't let me tell you where I sell my textures and where I offer my services as a sim builder. Ask me in-world.
Charlotte Wirtanen
Registered User
Join date: 6 Dec 2006
Posts: 15
05-14-2007 17:02
From SecondCitizen

From: Allana Dion


What Ethan Linden told me on the phone was that somehow their records show me as having nine accounts. I do not and have never had nine accounts. I have had a grand total of five accounts. One that is my main, another I use as regularly as my main and is crucial to my money management, one (the missing one) that is logged in and used weekly since she was created, and two that were for one time events and never used again after that.

I explained that to Ethan and he only directed me to the support services again and told me that he couldn't help me because it's not what concierge is supposed to be for, not under his power.

He said that they are deleting accounts belonging to people who are registered as having more than the accepted limit or who have not been properly registered. The problem with that is that the one they deleted WAS properly registered. It turns out now that they have deleted all but my main and (thank god!) my banking one.

In my last (and third) email, I posed these questions:

A) Can my Crazy Jewell account be reinstated?
B) Why was I not sent any email or warning of any kind that the account
was about to be disabled?
C) Related to B, why was I not given the option of choosing which accounts
to have disabled and which ones to keep? Why was I not given the ability
to let you know which accounts were important to me and which weren't?
D) Is this the doing of some automated system or the work of actual people
choosing which accounts to delete and which to leave? I find it curious
that I know several people who have multiple accounts well over the limit
and have not had any trouble and others who are not over the limit and
have been deleted?

Whether or not they'll ever actually answer remains to be seen. :mad: And so far the only phone call that has gotten through to an actual person was through the concierge and as Ethan said, they can't help.
Sweet Primrose
Selectively Vacuous
Join date: 30 Nov 2006
Posts: 375
05-14-2007 17:14
That is quite possibly the most deplorable customer service situation I can imagine for a platform such as this. If that reported conversation is true, I think LL has some SERIOUS explaining to do.
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