Ended Applications Today...

I gave back to the game everyday of my second for may 2005 to July 2006.And How was i treated at the end. well less then kindly,rude and insulted..........I have tried to get in to the mentors again but for what answer? "I don`t have the back ground to be a mentor "LOL I was in the mentors and greeters for a that long of period of time.And now they say i no mentor quility? since when do they put a limit on mentors? over 800+ and after i said countless times in the past during my time inthe group there was too many now they tell ME i dont have want it takes to be a mentor? Gesh makes you think.....

Yes i am bitter and upset in the way i was treated by the head person specially after awhile back i had Live Helper Map me tp her her handy men cause stress and neg rate attack me with over 5 diff players. Now you tell me some thing...How in the world could they bring in a problem player back her live helper........? WHy was she still allowed to stay in the game after the attack and why didnt they throw her out ( LOL the banned her 7 days and still allowed her to stay Live help group)? These are some parts of the problems facing the groups. Now compared that to the witch hunt that was done on me to get rid of me inthe mentors and greeters where is the logic of removing me? There is no answers from nobody.........Well I am a human not only a avie on a screen running teleporting and dancing on my monitor.......LLabs has to start repecting those the are and have been inthe groups more. Not by say "GOOD JOB" Give a tee shirt or etc......But to have a Day inthe honor of those tht help or have helped those that those newbies and oldbies in the game.....

All the volunteer programs are completely arbitrary, without sufficient rhyme or reason.

coco

You know love after the crap I still can`t believe they threw me out for some lame unknowing ( WITCH HUNT ) they did this to many to get rid of those they felt was problemssome. LOL how in the world can a person like myselve help 95% time inthe mentor chat as well and still think i a problem.......Well Throwing me out was like total insult to me because of the remark I wrote about being abused by a Live Help person......The balls of Llabs to dealt me the crap and not throw out people like the woman that harrassed me ( BTW she was not even running her avie her husband/befriend real was ( is this who the monitor the people being asigned to the live help groups ) Makes you think and think hard how the system of helper groups are being run............Yes i am upset, yes I heart broken, yes I only want to help people, and YES I WANT BACK IN THE GROUPS!......But Some person running all the helper groups just think i am a problems and continues to throw out my app for mentors/ greeter and live helper because SHE thinks I a problem. That shows how little she knows about In world problems inthe mentor.greeter. and live helper....

This is a fine way to treat a person the helped so many people and took alot of abuse from all sort of alt newbies, problemsome mentor trolls, and helping the greeters problems take off the ground...........Not a THANK YOU, NOT A GOOD JOB. NOTHING BUT A INSULT, DRAMA, and a person hatred agaisnt me...Now is this how the groups show be run? Well these days it seems like thats the case.....Everytime i brought up a issue i was ignored countless times. But when it cam to throw me out Jeska didnt think twice........

If i was a bad person i understand, but this issues leave a bad taste in my mouth with LLabs and Jeska.......Its all about money.......Who You Know and how much money you give back to the game.....

Thanks Stan

If yer tired of waiting and really want to help out - the next time you're in game, look up the New Citizens Inc in Groups and contact anyone on the Helpers (ie officers) list.

tellem Brace Coral sent ya!

I created the NCI in part to give back to SL - I had a tremendous amount of help when I started - but also as an answer to Linden Lab and they way they handle (and do not handle) their so called helper and volunteer groups.

You seriously don't need to hop on they bandwagon in order to help. You certainly don't even need to sign up with the NCI either. You can go to the WA or to Waterhead and help the new people out - just as you are.

In my opinion the Mentors group and I suppose Live Help need a serious overhaul. I've sat and watched members of the Mentors group griefing people, acting inappropriately and basically making a shambles of the intent of that group.

So just get out there and HELP if that's what you want to do. And Im' sorry but waiting around 3-6 months is just rediculous. There's no need for LL to carry on in that fashion at all. I makes people feel totally dissed and whatnot. And Usagi, I feel your pain. Come on over to the NCI and help out - forget all that other drahma - its a crying shame and LL should be embarrassed that stuff like that is goin on.

why Live Help?

This Is Why

And its also why I tiered down from paying LL over $300.00USD/year down to NOTHING and I'm on basic and barely log in as it is and thats why I'm playing A Tale in the Desert and only popping into SL to help a noob here and there, visit with my Spices and help my friends who still insist on playing this game.

It was the last goddam straw you dig? TWO years of this fookin kinda crap.

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You didn't like a Linden response so you think Live help needs an overhaul? What does this have to do with Live Helpers?

I just have to add this after reading that first link- Im done with asking questions.

Everytime I buzz live help i rarely get a helpful answer, and if a linden answers instead of answering my question- they turn and ask ME questions.

I too feel as if they think im some retard, but truth be told- many who are IMing live help dont try the basics first, so thats understandable for them to ask what they do...but its very irritating esp in the middle of a "crises"

I had a bad encounter with live help this morning, so i decided to im torley linden directly and waited about 15 minutes- never got an answer. *Shrug* Sad thing is, the person who answered me in Live help didnt know what the term "deed an object" meant- Dont they need to know basic things like this to even qualify as a live helper?

LOL, does that mean i am maybe over qualified?
I mean i know what deeding is and so faar most of SLs tecnical stuff as long you dont dig too deep into SLs, was never good with coding.

No they dont, and they shouldnt be required to either. People join live help not because they 'know everything' its because they know SOMETHING and have experience that would be benificial to others. Everyone in every facet of life has strengths and weaknesses and if a given LHer doesnt know the answer, they are usually asking for assistance with your problem in the LH Group chat before you have time to get frustrated. And then sometimes there just arent that many LHers online at a given time and sometimes no-one happens to be familiar with your specific issue or maybe the person who does know is already helping someone else.

Thats why one of the first things you see in the Live Help chat is that you might need to try back again after a little time has passed. To put things further in perspective there are over 10 THOUSAND players online at any given time and maybe a couple dozen LHers.

You know..

I too signed up for Live Help a while ago.. Later on, a friend of mine signed up and got in, 2 months easy. So I got pissed off and killed my application. It seems the Lindens don't need Live helpers that actually know SL.

Ingrid you seem to think LH is all well and good. I'm not gonna even try to change your opinion. Just like you don't have a snowball's chance in hell to change mine.

THAT darlin was just an example - it was the last straw in fact. I'm not inclined to sit here and list all the crap that has ensued with myself and my Partner who is/was actually a live helper her damn self for awhile - that has accumulated over the past two years.

You can have and post about your hey LH is ok thing and I can have and post about hey LH sucks eggs thing.

and back to the Mentor group, less than 24 hours ago I had to report one of them for acting incredibly inappropriately at one of the WAs. So you just keep them rose colored glasses firmly on ya nose and enjoy the ride.

(and if by any chance this is a personal thing with you - lets take it off the forums and duke it out on my blog sheesh!)

they are willingly giving up people who were over 2 years live helpers
people with real experience and skill proven and known for
they do this for various reasons , one is people speaking their mind freely

and another because they had one abuse report against them in 2 years
they call this violating community standards
abuse reports doesn't allow anyone to speak their mind
they are investigated as a hidden one sided review of events
and are generally biased towards the person fileing the report

standards which lossely defined and often make no sense
they don't have the concept of second chances for non serious offences (person was never banned)
linden not only hinders new volunteer applications , but are actively stopping helpful people from helping out other residents against their repeating request
as a result of this hostile linden approach , volunteer group now support many snobbish people who see their position as a symbol status which elveates them above the rest of us "common" users allowing them to be rude to other people
and disrespect their intelligence

to make a long story short , anyone who wishes to volnateer and give from their time to help the community sohuld be allowed to do so freely , this will only help the community in the long run , and will provide a better service

gesh this is so true.............those that really helped and gave they still throughing out. Makes you think..... are for the abuse reports that alone is a joke..........since some are nothing but bs reports anyways.........

I'm pretty sure it is a closed club. There is no rhyme or reason for who gets in, or who gets to stay in. (At least none that bears close examination.)

Friend of mine got dumped from the Greeters program FOR NO GOOD REASON. I say, "for no good reason," because it was for a forum warning. But when he pursued the matter, trying to determine what the warning was for, the Lindens - including a high-up Linden - told him they didn't know, and no longer had the information.

For this, a VERY helpful Greeter was fired, and it was stupid. And MEAN. Moreover, the rules say "relatively clean" rap sheet, and he was fired because of one warning that apparently no one could even say what it was for.

Yet there are people in the volunteer programs who have warnings, and, I believe in one case, even a suspension, who are still "allowed" to volunteer, no problem. How fair is that?

Having a warning wouldn't be a problem as far as I'm concerned (I don't think one forum warning should mean the end of your volunteer days), IF it were the same for everyone. Which it most assuredly is not.

Even worse, some of these people in the mentor and other programs ACTIVELY GRIEF OTHER RESIDENTS. This is apparently condoned.

-----

Having said that, I want to say that all my experiences with Live Help have been great.

Ingrid has come to my rescue several times on Live Help, with her extensive knowledge of all things SL.

The Lindens themselves have come to check out and reset an ailing Sim, and also talked to me once about a griefer attack (but by that time, the guy had gone).

I haven't used it a great deal, but there has never been a time on Live Help when I didn't get some kind of friendly and helpful response.

coco

William, PLEASE don't take this personally: As an instructor, mentor, or live helper, you're relying entirely on your communication skills. If you were passed over, it's probably not that you don't know SL well enough, or that you don't have people skills, but probably just that your writing isn't up to par.

Also, 80 days isn't really that old in the context of SL. In fact, you're probably just about reaching the burnout time for new users; if you're still going strong 6 months or a year in, then it's more likely that you'll be around for the long haul.

hahaahha.I am laughing so hard

I've noticed something after reading through these posts and some other related items.

There's a lot of drama and bitterness around this topic, and a lot of these people are so easily offended to begin with. Is is possible that some (or even most) people are allowing themselves to be offended too easily?

It's not personal at all. I just don't see much logic in what you're saying.

The "l" is missing from the extension "html", the correct url for the link is http://brace-coral.livejournal.com/62006.html

Well, I think they need to . There have been a couple of times that I've asked for Live Help, that I have received no response at all, even though I have been online for a few hours after asking the questions. That's about a 50 % non-responsive rate.

I should have added, though, that when I did get a response, the Live Helpers have been friendly and tried to help - not successfully on both occasions, unfortunately.

I do have a question about Live Help in general, though: do the Live Helpers have additional resources and avenues of enquiry that the rest of us don't have? Such as access to a Linden, for example, if they are asked a question that they cannot answer? I'd appreciate it if anyone (who knows) can help me with a response to that question.

No more resources than you have. Live helpers don't have access to their private stash of lindens to refer to. They just try to answer questions to the best of their abilities. They DON'T have access to resident account information or special powers to delete griefer objects etc. Most of what live help does is let residents who have questions know what they can do withing the scope of their abilities as residents, which is the same scope live helpers have.

I think some residents are under the assumption that live helpers have linden powers, which is just not the case.

Generally on Live Help there are Lindens monitoring what is going on (Liasons on duty and others). They step in when needed and there is a Live Help channel we can IM for extra help when needed in between all the calls they are getting.

I think the general thought of Live Help is that it is some elite group of all knowing, perfect people with a Linden in thier pocket at thier beck and call.

View Live Help like the residents answers area. Residents willing to help out. Volunteering time and doing thier best to make a difference. As Cristiano said once "No good deed in SL goes unpunished".