Prorated Billing Credits

Once again the update sucks!! Major packet loss, assets not working, objects not rezing, IM window resizing on its own etc etc etc.

I think everyone deserves a downtime credit to our bill and should continue to recieve them until this crappy update is fixed or the servers are rolled back to the old version. It wasn't perfect either but this is just plain rubbish!!!!

Get your act together LL's. We know you get millions in funding.. pay some decent programmers and stop rushing to put out Crap!!!!!

I'll watch for a prorated credit to my bill but won't h old my breath *sigh*

OK this is getting rediculous. I am all for scheduled downtime and maintenance but what about this unscheduled stuff?

I think someone needs to adjust our monthly bills!!!

Hear! Hear!

yeah yeah i know.. been playing since 2004 and only ever seen credits one time before however, I think its a bunch of BS! Just voicing my opinon. You'd think with the millions in venture capital they get they'd hire some decent programmers instead of high school lakey interns! *sigh*

When I joined 2 years ago, we had less features, but we had a working game.
And the magic was there.

PLEASE, LL!!!
Stop trying to impress with "new" features and fix the game 1st of all!
Let's get something that works 1st.
THEN, implement new features.

You will get a future that way.
Otherwise, I predict the death of SL withing 2 years.
Another game similar will come up and we will ALL switch to it ... because IT WILL WORK!

... but I certainly don't wish this to happen. This is only a friendly warning of an logical outcome if...

Personally I'm waiting for Pirates of the Burning Sea to come out. I will then not renew my annual membership to SL and I will sell my sim and take that $200.00 per month away from LL's and spend it somewhere else a bit more stable.

12 hours and counting *sigh*

No other vitual game has the kind of continuous updates that SL has. It would seem that the Lindens should sit down and do a little strategic planning and then hire a project manager to plan out the future design and updates for SL. Having new updates every week is a bit ridiculous and the new releases create weeks of problems after each release. We pay money for this game. If I bought a car and every week they told me I needed to bring it in for another update, I would soon grow tired of the car and eventually trade it in for something more reliable. I think Linden Labs having hit a gold mine, may go broke quickly with this kind of mindset.

I suggest that with good strategic planning and a solid project management plan in place, the Lindens could do semi-annual releases with quarterly updates to fix any truly major bugs. Some of the things that are fixed on a weekly or even bi-weekly basis do not impact the enjoyability of the game.

This is a product. And we are buying the product. We are the consumer. Customer service needs to start being considered.

In addition, the recent secuirty breach brings major concerns about account confidentiality. Ask any Information System Specialist and they can shoot holes in the supposed secuirty that Linden labs has set up. This is the time for highest technology. It's out there. Linden Labs should be seeking out the best.

Even once per month updates would be fine with me at least it would allow 3 weeks of testing instead of what a day or two currently??? C'mon LL get your act together!!

I echo what Lexa Pierterson said.




and btw, how do we get our cc/address etc off of our account page, to go to "No payment info on file"

I no longer have a need to buy lindens so theres no use for my personal info on the site anymore.

More importantly do you trust LL's with this sensitive info? I certainly don't!

Eh, i just want to know how to take it off.

Is it possible? I get

"An error occurred while processing you request.
• Please specify a Credit Card.
• ERROR: Please enter a valid credit card number.
• Please specify card Expiration Month.
• Please specify card Expiration Year.
• Please enter the Name as it appears on your credit card.
• Please specify your billing Address (Line 1).
• Please specify a City.
• Please specify a State.
• Please specify a Zip or Postal Code.
• Please specify a Phone Number.
• Invalid Card Security Code, please try again. "

16 hours

/139/9b/137364/1.html



"OK i found out some are in sl and as long as they don't get boot and go to safe lands thay well be safe, the rest of use have to wait,
hmm this dos not seem fair, i think for the one who could not get in we should get some L
not trying to upset any one but i do fill like combination is in order"

LMFAO, sorry Zaire Thanks for the laugh.

well 17 hours and 20 minutes later its up. Still full red indicator bar on the packet loss though. This crap sucks!!!!

Jessautui here is the response i got from live help about removing your credit card info. Apparently you have to contact [email]billing@secondlife.com[/email] Hope this helps.

22:25] CaveCub Milk: hello
[22:26] CaveCub Milk: i want my credit card info purged from their database.
[22:26] CaveCub Milk: how do i get it removed?
[22:26] Jazmina Firefly: let me first say that the cc infp is stored on a very secure spot and was not breeched in any way shape or form
[22:26] CaveCub Milk: i no longer trust this company.
[22:26] CaveCub Milk: i don't care.. i want it removed.. how do i do that?
[22:26] Adam Linden: cave, contact billing. the fact that you dont trust us, I'll beb honest, shows you dont really know the situation, but oyu have the right, contatc billing
[22:27] Adam Linden: they can help you
[22:27] CaveCub Milk: today a friends paypal acct was hacked.. no doubt they got the info from LL's database.
[22:27] CaveCub Milk: ty adam.. i'll do that.
[22:27] Adam Linden: thats entirely untrue, we DO NOT KEEP PAYPAL passwords or info on file. it's impossible for it to have dcome from us
[22:27] Adam Linden: impossible
[22:28] Adam Linden: anyway, sorry for the let down
[22:28] Jazmina Firefly: Cave one should not assume things that one does not have facts about...
[22:28] Adam Linden: but yes, billing. good luck in the future

Great support I might add... pretty RUDE as usual to assume that none of us are in the tech business and don't know anything. WTG Adam!

I'd just like to add that Adam's comment above about this being impossible is entirely WRONG which shows the caliber of LL's staff we are working with here. Based upon this and previous conversations with LL staff I now believe my original theory that LL's employs high school lackey intern programmers to be true.

If someone were using the same mailing address and password on paypal that they are using on SL not to mention the same email address and have the same credit card associated in their paypal account. IT IS ENTIRELY POSSIBLE for the info to have been obtained from the security breach at LL's.

My recommendation to anyone and everyone is to demand that LL remove your info from their database especially since a cc is no longer required to open an account. It is simply not necessary for them to keep and have this info on file. It's just no longer safe for them to have this info.

My guess is the response came from a very tired laison dealing with upset customers all day. I don't blame you for being upset at the response, or for what's happening with SL and the latest update.

The update has issues, nobody is argueing that. I was bored outta my skull yesterday waiting for it to come back, only to finally be able to log in 5 minutes before I had to go to bed. Alot of the laisons undoubtably have been fielding IM's from angry residents for hours on end, and it can wear you down. Considering the late hour at which you logged the converstation, I'm betting that Adam was exhausted.

I'm not saying that it's acceptable, all I'm saying is that it's not unexpected.

This has been the worst update ever in the history of SL from what I recall, and the fact that things are worse, and certain issues have still not been addressed (for months) p*** me off. If it wasn't for my friends and my mate residing in SL, I'd have left by now. Trust me, if anything better comes along, I wouldn't hesitate to jump ship! Until then, I just bide my time waiting for more bloat, and more unresolved bugs.

Tired or not this is the standard typical response we've been getting from LL's since I began playing in 2004. The bugs continue, the support and customer service sucks and I'm sick of being told lies and that "it's your PC's fault" or "it's your internect connection or settings."

It's time for them to just buck up, accept responsibility for this rubbish and quit blaming everyone else. It's like a 5 year old pointing fingers and blaming the other kids.

Grow Up LL's!

I think with yesterday's downtime and today's downtime combined... it adds up to nearly 36 hours. I know the policy is 24hrs in the TOS but this is rediculous and I think some sort of compensation should be paid to everyone!

Perhaps his response was taking the assumption that the user has enough common sense not to use the same e-mail and password from a financial site such as paypal as they would use on a gaming site such as Second Life. call me crazy, but unless you have jumped on the internet for the first time today, you can not tell me that fair warning has not been given over and over and over again NEVER, NEVER to use the same username and password for any 2 sites, systems etc. Also, please tell me that you know well enough to change your passwords at a minimum of every 30 days. Please tell me you are not one of these people that leaves the same password up for months or years. Let me ask, when you heard of this intrusion of information on the SL database, did you:

A.) Immediately go in and change your password on SL and Paypal as you seem so very worried about it, or
B.) run around bitching at SL about there bad security policies and post all over the forums bad mouthing them?

You speak of SL being childish and pointing fingers. Come on now, be proactive on your side of it before you go around whining people. Open a bank account seperate from your main account, get a debit card for that account which is only used for a seperate paypal account with a different username and password and this game and/or other games you may pay for. If you are so worried about such things, make the effort to secure yourself and quit blaming everyone else because you did not take any precautions.

Im not blaming anyone.. I didn't have to go take all those steps as I am not stupid like some. Just merely pointing out that Adam's response shows his intelligence in saying that it is entirely not possible.... When indeed it is and those people who aren't as knowing as you and myself should know this information so they can take the steps that they should have in the first place.

I don't appreciate your rudeness or the rudeness which is always recieved from LL's since joining in 2004. So go flame some other thread newbie.

Sorry but your post makes absolutely no sense what-so-ever. You didn't have to go take those steps as you are not stupid like some?? How is protecting your financial account information being stupid? Stupidity is using the same username and password for your financial account and for your game account. Then blaming someone else because you feel insecure.

You are sitting here stating that this Adam guy is stupid because he told you that they do not keep paypal info on file. You return with
"If someone were using the same mailing address and password on paypal that they are using on SL not to mention the same email address and have the same credit card associated in their paypal account. IT IS ENTIRELY POSSIBLE for the info to have been obtained from the security breach at LL's. " Technically, yes you are correct. If they hack into LL database and collect your SL username and password AND you are stupid enough to use those same account identifiers with paypal, then yes, technically you would be correct. But again, you are pointing fingers at them for something that in the end really would be your own fault. There have been news reports, news articles, magazine articles etc on this very subject for many years. Repeated over and over. DO NOT USE the same account info for your different activities. This would be the same as walking around with the same PIN on every one of your credit/debit cards, house alarm, keypad car alarm etc. It is plain foolish. Protect yourself and stop thinking it is everyone else's responsibility.

As stated by you in this same post earlier "It's time for them to just buck up, accept responsibility for this rubbish and quit blaming everyone else. It's like a 5 year old pointing fingers and blaming the other kids.

Grow Up LL's!"

Hate to tell you but you are doing exactly that. You are attempting to blame LL for your inadequate security measures and lack of common sense

I was not and am not really trying to flame so much as to point out how aggrevating it is to see so many people doing exactly as you stated. Pointing fingers and blaming everyone but themselves. It is time people take some responsibility for themselves. I agree that more testing is needed on these updates before being pushed upon the users. But come on. every single MMO in place at this moment goes through the exact same thing. It happens people. Move on. If people are truly this upset then it is time to leave the game, as it is only a game when you get down to it, which means it should be enjoyable. if it isn't then it is time to find something else that is fun.

I completely agree that its the users' responsibility to keep their financial information different from their game information. But I also believe it is LL's responsibility to keep any information that they collect secure. And, in this instance they dropped the ball.

Fortunately for myself and perhaps yourself we don't use the same info for both activities. However, some probably do as in the case of the girl who had her paypal account hacked. I'm not saying that is LL's fault for her using the same info but not protecting the info that they had collected from her is.

As far as the updates go I'd like to see them do perhaps 1 per month I think that is sufficient and would allow for approximately 3 weeks of testing before putting out the rubbish updates that we've seen. And while they are at it I'd like to also see them find some better security for user data.

As a side note, I'd also like to see them do age verification too so that we are a little more certain that kids aren't playing this game and being exposed to some of the pedophilic activities that occur in the game. This wouldn't be a perfect solution of course but it would help some and as of now there isn't such age verification. LL's can hide all they want to behind the fact that they have a teen grid but...how are they certain all teens are there? And how do they know that kids aren't on the adult grid. It doesn't take a brain surgeon to talk to a few people in world on the adult grid to know kids are here. In fact some I have talked to have even admitted to being 13, 14 ,15. I see this issue which is seperate from the thread here (my apologies) going the route that myspace.com has been troubled with recently.