Fix It Already

Is there a word, maybe something like "hyperautographophilia", meaning exessive love of one's own writing leading to writing more words than one's ideas require?

Maybe hypernarcissistic voluminographic disorder?

Talarus-

We're goin in circles.

It sounds like what's needed is some sort of external oversight group.

A that collects and compiles and publishes it's own "Known Issues" page, (one that's kept more up-to-date than LL's).

The external "Known Issues" page should allow residents to submit, subscribe and comment on specific issues, chiefly for two main reasons:

1) to track how many people care about that issue, and

2) to let those residents know when there is news about that bug.

Unfortunately, some degree of moderating by a dedicated set of volunteers will be neccessary... to perform duplicate checking and to to organize and categorize the list. As well as clarifying or weeding out vague unreproducable or unverifyable issues.

It may require some FIC type to get in LL's face regularly to review the top known issues (based on subscriber count). To find out what's going on with those issues, if anything, and if nothing... why not.

If top "known issues" stick around for 6 months ore more, they should be submitted to LL's board for review.

Jopsy - isn't JIRA a form of what you are describing? Most don't seem to know it exists...but I go there before even thinking about opening up the "known issues" page.

Neglect lacks a certain... intimacy. And I doubt LL enjoys
inflicting discomfort on us anywhere near as much as you
want to imply.

Teal's biggest issue seems to be rather frequent reboots.
Usually 1-2 a day... on bad days 5 or so. Some of Teal's
neighbors experience the same, others average a reboot a
week. Go figure.

I'm not sure what Limbo is going through, and I'm sorry
to hear it's hurtin.

Yup... pretty much! =)

http://jira.secondlife.com

Have you ever read Ayn Rand?

well lindens i bet you still don't know after i sent you like 500 crash reports about my log ins

Yep. It's the eternal dance of the apologist vs the reprimander.



Sounds an awful lot like a job to me.

Thanks, but I don't have the desire to become the gratis customer support department that LL should have created, especially without any indication that all the effort put into it would make ANY difference. If LL wants that type of thing, they can ASK for it, and then they can PAY for it, like real companies do.

Given that LL's board is probably the most responsible parties to the situation, I severely doubt they would even give any "issues", no matter how critical, a second's notice. "Mmm hmm, thanks Mary. *feeds into shredder*".

I think the "intimacy" comes in where LL considers "Wow, people will actually pay a lot of money for a lousy product; stick it to 'em some more! *raises prices* Add more features!".



My Hell. That's just the crashing; I won't go into the HORRID sim performance which means nearly constant inability to move, work, or even chat. This has been going on since last April/May.

I rent multiple SERVERS for less than the cost of a SL sim, and if my customers had to put up with that kind of service for more than a few hours, I'd be out of business.

I agree... sim performance is certainly not what it was a year ago.
I can't sail around without lurching every meter or so.
Maybe it will improve, maybe it won't.

But I'm quite certain that brow-beating LL on the forums won't improve the situation.

Maybe it will, maybe it won't. What else has anyone got to lose by trying? Constant, relentless bad PR is often a significant motivator, and is known to get things done when all other (reasonable) avenues have been exhausted. If they would rather folks not resort to the "undesirable" methods to get issues acknowledged and resolved, then they should make DAMN sure the "preferred" methods work, and work well the VAST majority of the time.

Talarus, it sounds like you've been through a lot, with LL and with its failed predecessors. But isn't this kind of forum posting more like preaching to the choir? It seems to me like the wheel squeaks too much, LL just gets rid of it.

What has anyone got to lose by trying? When a forum gets too unruly, LL just closes it. Look at what they did with First Land instead of applying one of the myriad of fixes that people suggested. Hollering at LL until they just 'eliminate' the problem certainly doesn't do anyone any good.

Actually, it's not LL's predecessors, but with other games/worlds that have been down the same stupid path time and time again. I guess I know how to pick 'em; I keep ending up with them somehow.

Am I preaching to the choir? Some folks here don't sound like choir members to me.

They get rid of the squeaking wheel, then the squeaking hub, then the squeaking axle, et cetera. Eventually, there will be some part that they CAN'T get rid of, and it will squeak louder and more irritatingly than any human being could possibly stand, because it will have become the sum total of all squeaking parts they got rid of before, and then some.



It wouldn't have mattered if the SLLM forum was nothing but peaches and honey posts; it was going to get closed anyway. They didn't close it because it was unruly. They closed it because they were already planning to, and no one at LL was reading it anyway.

Everyone does what they think they have to do to incite change. If that change is not forthcoming with positive effort, then it will have to come from "other" efforts. If it takes battlegrounds littered with deleted posts, locked threads, closed forums, cancelled/banned accounts, spent flamethrowers, repeated bad BBB complaints, bad PR letters to the press, and even up to class-action lawsuits getting filed for things to get better, I'd be willing to lead a squad or two into the fray. However, that said, I am not aversed to sitting down at the table and negotiating a peaceful solution, as long as it WORKS.

Never forget that I have just as much enthusiasm and desire for SL to succeed as anyone here. I'm just jaded, tired of all the BS, and want it to just go away, because there is ABSOLUTELY NO EXCUSE for it to exist in the first place. As far as I am concerned, if it takes some butt-kicking instead of butt-kissing to get the job done, I've got the obsidian-clawed feet for it.