Demand For Credit For Down Time

I rarely POST. TODAY I feel I have HAD ENOUGH !!!


Okay .. Lets see what does an average programmer make 65K annual? How many programmers are hired by SL? Attacks are bad, however do we not have defense to counter these???? I do not know and would like to understand why this happens??


I pay over $125 a month now to enjoy my "little time" in Second LIFE. . I DEMAND we received a CREDIT THIS MONTH for all of this TIME DOWN !!


! Please Amend your customers, Linden Lab.!

I pay $40 a month for my internet and it went down for 6 hours one day. Do you think they should have refunded my 3 cents? If you chose to make your living based on something as unstable as SL or any other "thing" that can go down...I'm sorry. If my internet goes down and I lose my 3 cents, I've taken that risk with the full understanding that sometimes SH*T HAPPENS. "I didn't know it could do that" is not an excuse anyone would buy when it comes to the internet and so many "people" there at once.

I haven't read it recently, so I can't point you to the exact page and paragraph, but I'm pretty sure it states in the ToS that Linden Labs does not guarantee service at any time.

I think I can save you more frustration and time by saying you probably won't get any credit. But, that frees up resources for the Lindens to better look after the troubles the grid is having, which affect more than you.

Well hell, I didnt think of adding my internet fee's * NOT * My internet connection has NOTHING TO DO WITH THIS

This is unacceptable, and I can see that I am not the only one who thinks this. Second life has never been bad, till now.

Although downtime sucks, LL shouldn't be to blame. They made this thing, and they are always dilligently working on it. Everything breaks down for repairs from time to time.

In the TOS agreement, I'm sure somewhere it says there will be downtime, and you agree that that will take place.

Our internet hardly ever goes down, but one day it went down for 8 hours, they gave everyone a 2 week credit on their accounts.
WHen Live Journal went down a couple of years ago for 6 hours, they gave everyone a two week credit on paid accounts - you had to go to a website to register for this. People who were grouchy, we again happy

Please see the Terms of Service.

We have a downtime policy there--3.8.

This is frustrating to all of us.

Please see Announcements & News for more info.

Yes but it is now 2 or is it 3 nights in a Row! I think it is the same problem. They are just going to have and disable that function! Remines me of the Kobe quake. None of the employes want to take responsibility to take the gas mains off line even though they were leaking and feeding the fires that killed so many.

I demand that LL doubles my tier bill this month

This is a service they provide for you to use. It can down just like your isp provider. It CAN go down. It CAN go down. TOS told me so. It can can can. You can't tell me that you don't know that it CAN go down. If someone comes by your table at McDonalds and accidentally spills your coffee, you dont' get a new free cup..oh wait, McDonalds has free refills I think. My point is crap happens and you can't expect a place with this many personalities and so many really inteligent people who can do wonders with scripts to be perfectly harmonious all the time. Sh*t Happens and if you are not someway prepared for it, blame your parents.

I agree someting has to be done with all the attacks on the grid last few days the threat of police charges dont seem to stop these people.

Now math is not my strong suit and I did it in my head without really caring too much so I could be wrong.... But if you pay 125 a month and this month has 30 days in it and lets say SL stayed down for 10 hours (odds are it will be much less but being generous).

SL owes you a grand whopping total of $1.70.

I'm not thrilled about being out today either. This weekend was the grand opening of a new facility I and some partners built... I'm very unhappy. There are other people who lose out on business when they're offline. But really expecting to be reimbursed a buck or two from a company whose employees are already taking their sunday off to fix a problem? Its really not worth yelling about and isn't going to make them able to work any faster. Chalk it up to one of the annoying imbalances of life.

Now if there were a way to charge the griefer when he's found, make him give each of the what 100,000 plus residents, an amount worth the equivalent of a cup of coffee...... that would be nice. Won't happen, won't ever happen, but nice little thought.

EDIT:

I'm just as frustrated as everyone else. The grid went down just as I was sitting down at my computer (I went to secondlife.org/status and it said it was fine...refreshed a minute later after trying to log in, and it said it was down).

But I've also worked in technical support and customer service for the last two and a half years. There is very little you can do. Please have patience while the Lindens work to fix things. I am sure that there are two or three (or six or seven) Lindens down at the labs brewing a fifth (or more) pot of coffee and going through a table full of documents in the LSL spec and/or security measures to try and stop this from happening again.

From a customer service/tech standpoint, we respond slightly differently than the customer when something breaks.
Customer: Argh, (whatever) is broken again! *grumble grumble mutter angry posting*
Representative: Oh, dear G_d, this is going to be a very bad day.

Please have patience with the Lindens and give them the benefit of the doubt. They're good people, and they want to see a happy, fully-operational community to support all of the wonderful things we all contribute to make our Second Life. I speak from experience that outbursts of anger will personally affect anyone who's even barely empathic, even if it is not aimed at them or their fault.

We all pay money and yah its annoying but if Linden Lab were to compensate all 200,000 residents everytime there was downtime they would fastly go out of business. I agree that it is annoying that there are so many grid attacks. I really only get to catch up on stuff during the weekends so its hard when there is a protracted down time, but I deal. Today, I went to the zoo and saw baby lemurs and that makes for a good day.

Let me re-instate my compliant.

Almost 3 years now, have I enjoyed this game. I am just VERY frustrated, after now paying money for 3 years ( no it isnt $1.71) believe me! that we seem to have laxed on keeping up todate with security.

Yes SHIT happens, I live with an IT Director. I do understand.

But this has been more frequent then ever before.. please LINDEN take my money and purchase SOME GOOD SECURITY !

Thank you - leaves forums and enjoys the rest of the day outside!

It is very simple Second Life has many different people who know how to use their abilities to do harm and disrupt the natural flow of sl. I personally love SL as many others do, it sucks but it is going to happen. I like the persons comment about going to mcd's and having someone spill their coffee on them. What if you go to that same McD's and the same thing happens 6 times that month and all you get is an apology. Would you go there agian? This is a serious post as I am sure we are all agravated not at Lindens but at the people responsible for these attacks. We know this will happen, but when it does.... COMPENSATE. We all pay alot of money wether its 10 amonth or 5k a month. Thats what we have alloted to pay in most cases all you can afford.

frankly i like the compensation idea that the attacker must pay us x amount of dollars for lost income yeah wont happen but hey im bored


da edit stuff

plase give the lindens a break i so tire of reading the constant bashing frankly for everyone that bashes you need a 5 min time out go sit in the corner.

I know this is a simple solution you must have pondered before, but how about just leaving instead of bitching up such a wonderful storm? I mean there has to be some other place that offers what SL does, and you could go to one of them instead. Then you could be happy you got away from this evil greif fest, and we wouldn't have to listen to you nickel and dime over a few hours where you could /do something else/.

You are steeped in right! WTF? This is becoming the AOL of RPG.

I do agree that some compensation is called for, but only for the business owners.
Regular members like me with no businesses and no property, I can miss a
day or so without playing. It doesn't hurt me per se, other than the withdrawal from
Sl , lol.

Perhaps Sl should sign up different type of accounts, one for businesses and one for
regular players. Just my 2 cents.

Its as we call it, "Legal English" a whole nother language. Basically the jist of what it says below is that you can recieve credit, if SL is down for 24hrs unscheduled. This means that if they say "Next friday we will go offline for 24hrs to fix things" you can't get credit. If SL continues to be down for the remaining however many hours, and it all adds up to 24 then their terms of service says that you will recieve credit. The whole point of this, however, is the fact that they don't WANT it to be down for 24hrs, and I'm more than sure that it won't be. The exact english is below:


3.8 Service Credit for Unscheduled Downtime. You will be eligible to receive Service Credit toward recurring service fees (e.g. monthly account fees, 90 Day account fees, annual account fees, and land use fees) for Unscheduled Downtime. "Unscheduled Downtime" is an unplanned or unscheduled interruption in Service availability for a period of at least twenty-four (24) hours during which you are unable to access the Service. Unscheduled Downtime is measured from the time the Service is 100% unreachable for a period of at least twenty- four (24) hours until Service is once again restored. The following are excluded from the calculation of Unscheduled Downtime: (i) scheduled maintenance downtime; (ii) problems outside of our Service (upstream providers, or your inbound connection) not affecting 100% loss to our Service; (iii) interruptions or failure of Service caused by you or your representatives (including inaccurate configuration, third-party software, abuse or over-utilization of resources, hacked servers, attacks, exploits, or server hardware failures); and (iv) causes beyond Linden's reasonable control and occurring without Linden's fault or negligence, including natural disasters, wars, terrorist acts, riots or other violent upheaval, governmental restrictions and actions, and performance failures of a third party outside Linden's control. The amount of any Service Credit will be based on the pro rata percentage of Unscheduled Downtime during your billing cycle (e.g., if there is 1 day of Unscheduled Downtime in a 30-day month for your monthly account, you will receive a Service Credit for 1/30th of your recurring service fees). Any Service Credit will be credited to you during your next billing cycle.

I really don't care about compensation per se. I just want these people to get it together. I spend a fair amount of coin here. I love SL, but I love it less these days. That is all. Get it together people!

These repeated attacks are costing both us and LL real money. The simple fact that residents are the ones that create everything leaves us all vulnerable to some kiddie that comes up with a good idea to shut down the grid, just for their own gratification.

I recommend that LL start a new policy of verifying ever account's required debit/credit card numbers. Any number that isn't directly issued by a bank, i.e. prepaid debit cards, be shut down and locked out of the grid. This will accomplish two things. 1. It removes the chance that someone with malcious intent can gain access to the grid. 2. It provides LL with verified contact information for each account. With this, anyone who DOES cause a shutdown can be traced, billed for the lost time and income AND prosecuted for any criminal activity.

This is roughly the 4th time in the past two weeks that it's occurred. Unless something is done to stop it, the culprits are going to keep doing it over and over again until people get fed up and walk away from SL.

(steps off the soapbox)

I understand that LL can't afford to refund all 200,000 residents when there is downtime. It would cost too much and they would have to sort out the amounts based on what is payed per month which is difficult and time consuming. A easy solution to make everyone happy would be to give everyone a special item made by LL like when they had the Stress Test and everyone who logged in for 30 minutes got a special item made by the LL. It won't cost the Lindens money except time to make the item, but it would make there customers happy.

I just opened an RPG game on friday and it was doing great until the crashes. I am losing money too. We dont want lindens to give us money. We want fair comensation. Maybe before the 24 hour limit is reached they will let people in for 12 hours and go down again. I make money when people are in world not offline. They can afford to add an extra day to peoples billing for lost time.