Designers Beware

Hiro, I took that to mean that the customer won 3 contests while wearing the outfit and now wanted a new look, not that she won the outfit in a contest.

Yes. I mean exchanges are already OVERLY generous. I think the person should be able to exchange an item of clothing only during the time it takes to try it on and decide it isn't right.

coco

I have tons of shoes/clothes in my inv that dident look on me that it did on the pic in store.. but of course.. the amount of real money spent on ALL this are like a normal dinner with wine..not more..

And NOW when more and more of the designers uses Photoshop or similar to make exiting pics marketing the clothes/hair/what so ever- the problem WILL grow.. for US ALL.

I dont like what some does (I dont do it myself) - as the thread are about but I also want to tell this above.. with this kind of marketing styled pics the problems will grow... IRL you can try.. and then not buy.. in SL thats a problem.. BUt 100 linden are. nothing))

There are designers out in Sl that offers a tryout version (skin hair) for Linden 1... if they sell more or maybe less maybe some of them can tell about here? Pls do that...

*****

The rare times I have had problem with things I IM at once. .and had no problem at all to get it al right.. I also IM when I see wendors that dont work.. or other”problem” things..

Most designers out in SL answers if I ask for things or suggest things - that of course are about things I like and long for.. .. some - a few dont at all.. they maybe should rethink and next time answer - shortly but polite... if they dont like to get suggestions or questions))

Have a nice day in Sweden - the part where I am the sun are shining.. !! lovely!!

I've bought a few items that didn't live up to my expectations... but I chalk that up to my expectations being unrealistic, and don't blame the creator of whatever I bought. Sometimes an outfit that looks totally cute on the model doesn't look quite so cute on a skunkie. Oh well, them's the breaks.

I suppose if I purchased something that I thought was totally out of whack with what was presented, I might want a refund, but I've never asked for one yet. The only time I had any actual complaint was when a designer accidentally didn't include part of an outfit that was supposed to be in the box, and I didn't notice it until after I bought it. A quick (and polite, not demanding) IM to the designer, and everything was squared away. She dropped the missing piece on me, and fixed the sale box so it wouldn't happen again. And everyone lived happily ever after.

Well honestly, 24 hours is even too long.

I would do an exchange policy for defects, other than that, they are on their own.

Some of these scenarios are totally unrealistic.

I wouldn't worry about the smear campaign either, Sensual. I think more than enough people in SL has bought yours and Asri's items to know they are getting quality when they purchase it.

Of course wow now I know - thats why they dont have time to answers IMs or at forum about if maybe they want custom made thing...... silly me..

I dont have any explicit refund/replacement policy. I try to use the 'common sense' rule....though 'common sense' isn't as common as one would think.

I usually handle it this way....
- If it's broke, or they can't get it to work for some reason, I'll replace it with a functional one. If that doesn't fix the problem, I'll give a refund.

- If they want a refund because they dont like the color anymore, or it doesn't match their clothes, etc., then it all depends if they approach me nicely or in a nasty way. Nice folks might get a mod/no-trans version that they can color/adjust to fit, or be offered a chance to exchange for another item at my shop. Nasty folks are politely told that my obligation is to make sure it works as advertised, and it was up to them to make sure it was what they really wanted.

Personally I'm not quite sure I'd want to post an explicit policy, as I'd rather work on my customer relationships on an individual level. Some customers I might feel could make for long-time repeat customers, while others I may want to refuse to serve altogether. An explicit rules set runs the potential of alienating some better customers, while arming the abusive ones with techniques for abuse.


- Newfie

True story...I know a guy who stopped to pick up an old rusty tool on the side of the road once. He took it to "Sears" department store where it was originally from and got a brand new one lol!

Sounds like something my DAD would do.

That's cause Craftsman Tools have a lifetime guarentee. My uncle likes to go to flea markets and yard sales and find old craftsman tools and go turn them in for new.

Well if people have problems with my things and tell me about it. I work on correcting it and give them a replacement and something else for free for their trouble. I welcome customer sugestions. I have never had someone ask for a cash refund. That sucks

I have never had anything I would have asked for a refund for.

I have had a couple items that didnt look anywhere near as good as they did on the vendor. That annoyed me. I assumed some creative photoshopping. I didnt bother complaining. I sort of assume a sort of "Buyer beware". I dont go back to those place.


On the other hand Usually I get exactly what is advertized. Overal i think shopping in SL is very pain free. I think i have some of Eboni's shoes .. very nice btw.

I definitely think people should consider that the sellers are players too and should be allowed peace once in a while.

Im not sure if anyone has played Eve .. but they have a feature called Eve Mail .. where insted of sending a message you can Email .. entirely enclosed in the game.

It be nice to have something along these lines so you could voice your customer concerns without hurting the Maker's playing time.

Then they could log in spend 30 min or whatever taking care of concerns , and then enjoy their Second Life.

I think no matter where you go ..there is always someone behind you wanting something for nothing.. Perfect example was when i did once give a refund to a no transfer item .. ony to see the young lady wearing the item shortly thereafter.. bottom line is i believed her dissastifaction with the look on her av.. refunded her yet i cannot get my product back. so shes one up on me.. oh well..

Now some of you may say well why dont i create my items with transfer instead of copy.. simple fact is thru my experience the benefits for myself and the consumer far exceed the ones given with a transfer permed product.. this of course is highly debatable and i have a laundry list of reasons to back up my business choice. "My Business choice"

I'm willing to model anything before hand, and have done so often. My overall unwritten policy is no exchanges, no refunds and that will stand until LL has a better system in place for creators of Non Transferable Items.. I will note however that i do consider all requests individually and try to make the customer as happy as I can within my limitations.

OMG! That's BRILLIANT!!

actually bought about $15,000 of very expensive oriental rugs, on a thursday night...

hosted a major social club event in their house on friday evening... and took every one of those rugs back on saturday demanding a full refund

as to SL, we sell our avs copy+mod, no transfer.. and we do not offer refunds... and it says so on our machines up front... we will go to great lengths to help someone become happy with their purchase but seeing as how once they buy an avatar, they have it forever, we cannot refund their money on it, it would just be asking to be taken advantage of, uncortunately

This happened to me, too... and they ripped me on www.slexchange.com

What a crock!

I've never had anyone ask for a refund, yet. I don't offer returns since my clothing is No Transfer. If a customer has a problem with something, I'd do my best to accomodate them, and if it's not something I could fix, then I would refund their money, on a case by case basis.

The practice you describe is incredibly tacky, and I wouldn't refund them at all. Sad that in a world with fake money, given weekly for nothing, people still go out of their way to be cheapskates.

heh, Eltee, I seem to get the complaints - as we discussed the other day. Had someone who bought one avatar, and asked if they could 'trade' it for another. I told them it was no transfer, so there really is no "trading" possible.

Their response was, "U suk i'm not gonna wear it ever again" ...

... They are, of course, currently wearing the same avatar.

Most pathetic I've gotten to date came through my pinball machine. It was clearly marked "Pay Me L$1 to start the game," and the person paid the object L$25 all by his lonesome.


Presumably, my instructions still said L$25, but the sign in clearly marked BOLD font listed it as L$1.

He turned around, told me I ripped him off for the game, and negged me. This was all before I even had a chance to log in.

Some people... just don't understand this thing called logic.

Not everyone is out to scam...there are honest people. Just because someone wants to return something doesn't mean they are being deceptive. I recently bought a dress that I thought would look really cute on me...it did until I looked at the back of my av and the bottom of my booty was hanging out for all the world to see....wow baby got back! The ad in the store said it was a short skirt...but showed no picture of the back of the model wearing it, so I didn't know it would be quite that short in the back.

This is why a demo should be provided or the item should be no copy/and able to be transferred. It makes a customer feel like they are being scammed in a way if they can't get a refund because the item can't be given back to the seller. I also IM'd the seller (who was offline at the time) if maybe the skirt part could be lengthened or something...or if she had any suggestions for what I could do since I am not going to wear the dress in its current state. Never got a response. I will IM again and will see what happens.

I have a ton of clothes...etc I no longer wear or use and would love to be able to give them to a new person or friend, but 90% are 'no-transfer' and basically will just have to be deleted to save space. Why are things set for 'no-transfer'? This has never been explained to me and I really don't see a valid reason for it. If something is bought, then where it goes after that shouldn't be an issue. It's sad when you think about it...that a designers work will be deleted out of inventories when it could have gone to good use for someone else. Something for designers to think about.

There is just an unfortunate limitation imposed on both designers and consumers via the current SL permissions system.

If an item is no-copy, but transfer, you cannot use it to make multiple outfits, and if you do add it to an outfit, it will be moved there, and no longer in whatever folder you had placed it originally... though this does let you return it, or re-gift it to someone else.

if an item is copy, but no transfer, you can use it in multiple outfits, and every time you add it to an outfit, it will get a new copy there. This is also very handy for modifyable items as it will let you make, and keep, multiple versions of a given item, say a red version of the shirt for one outfit, and a blue version for another outfit.. unfortunately then though you cannot return it for refund, or give it to someone else.

If a creator leaves an object both copy *and* transfer, it is basically giving the object away, for free, to all of SL, as anyone who buys a copy can then give out hundreds of copies to everyone else they meet, or even worse, setup their *OWN* store and start seeling your item you labored to make, as *competition* to you :/

What might be an interesting option, down the line, if/when the permission system would be over-hauled.. would be something where you can select, on purchase, whether you would like to recieve the item copy/notransfer, or notransfer/copy... or even allow people to 'turn copy on' on a limited number of no copy but transfer objects, and when they do the object automatically goes no transfer, and is now locked to them, but they get a little more ability to use it how they wish

In order to do demos for clothing, I would have to upload everything twice, and put out twice as many boxes. I'm way too prolific for that. My store would eat up another thousand prims, and I would have to raise my prices to make up for the extra tier and the extra upload costs. Instead, I offer very clear pictures of the front and the back of my clothes, and I have No Transfer in the description of every box. (Which people consistantly ignore.)



Most customers prefer Copy to Transfer. I've asked, and I've done polls here in the forums. Having them Copy instead of Transfer also allows me to keep my prices low without worrying about someone buying from me in bulk and doubling the price to resell it, which has happened before. I'm sticking with Copy/No Transfer, for multiple reasons.

Every SexGirls item we sell is copy/mod and no transfer for one very good reason. The customer can modify the item and not have to worry about destroying the original. Obviously we can't make them both copy and transfer.