<grins>
Ok, let's get this rant started...
I have heard, over and over, that people feel that the lindens are not impartial enough. That they Close some threads and not others, that they do not deal with griefing in all the same way, that they don't even act like proper automatons and have committed the monstrous sin on having... <shudder> OPINIONS!
I have an answer to this problem! And that answer is:
DUH. Welcome to the human race!
By now, those disagreeing with me have tuned me out, and they rest of you are like preaching to the choir, but try and stick with this idea anyway...
THE LINDENS SHOULD BE IMPARTIAL:
Riiiiight. They should. And in a perfect world, courts, police officers, and politicians would be too! The fact that a linden is actually a person, with likes and dislikes, is an ugly little truth that people better get used to. Let's try and example:
BOB: Hey hank, what's got you down, man?
HANK: Bunch of guys were yelling at me online because they think I suck as a linden.
BOB: Why on earth would they think that?
HANK: The sim went down from an attack, and they blamed me for not stopping it in advance.
BOB: .... Oooookay. Who were these twits?
HANK: Greene Avatar and her little crew.
BOB: Wow. Well, hope they don't need help again, cause...
Now, we would like to think that does not happen, but really: We have all worked in a team before. We KNOW how it works. Is it fair? In a way, yes. Word of mouth is the ultimate rating system.
Now, I'm sure that LL has orders in place to remind the crew that they should not take such things personally. But even if they don't act like it, The feeling is still there.
Considering the amount of abuse Lindens take on a regular basis, I'm amazed they talk to us at all outside of work. All we tend to do to them on average is whine at them when we are in trouble, yell at them when don't like something, or grovel at them when we want something.
Yup. As a whole, residents make a GREAT impression.
You're lucky they're as impartial as they are.
THE LINDENS SHOULD NOT HAVE OPINIONS:
Actually, the point is that Lindens should not air their opinions in public, but as we mentioned above, we frail humans have a tendency to have them regardless of if we voice them. The only time you will find someone without an opinion is when he's ignorant of the subject and wise enough to know it.
THE LINDENS SHOULD TREAT ALL OFFENCES/FORUM POSTS EQUALLY.
Let me tell you a story that actually happened to me: I was driving along the highway, keeping pace with the other cars around me at about 75MPH (speeding, kids). I was not weaving, and cars were even passing me like I was going too slow.
Well, I saw the lights of a police cruiser flashing behind me, and pulled over. He came up, and proceeded to ticket me. When I asked why I was singled out, when I was going slower than everyone else...
"I could catch you, and your were in front of me at the time."
I shut up and took the ticket. His logic made perfectly good sense, and regardless of how fair it was, it was ultimately the truth: He couldn't catch everyone. Period.
Well, guess what, forums are the same way. People complain that threads attacking some people are closed while others are not. The truth is, some people's names showing up in a thread are an automatic warning sign of trouble! You see that name mentioned, 9/10 times it's a fight getting ready to happen.
So they see those first, and sometimes the others not at all. Simple, aye?
Also, you have to think on it from the point of view of the moderator, and not the thread: He mod has closed over 100 threads about ANDY2134 so far this year, and see's another. One glance says it's the same rehash, going the same way, WITH THE SAME POSTERS, as the other 100 times. Lock/delete move on...
See what I mean?
So, what is my point? That the levels of absolute impartiality that would be needed to stop this are not possible with humans. Perhaps when SL markets the first Prim-Prime AI we can get that kind of perfection...
And when that day comes, I will welcome your new SL overlords, and chase after wherever the real lindens have gone.

Later,
Foolish Frost