Hehehe.
But there is also something like too much service... when they blatantly try to make you buy other/more expensive stuff, literally
crawling in front of you like some kind of monkey servant, but stubbornly ignoring your actual wishes.
Story:
About a year ago, when I moved to this city, I was going to get DSL, so naturally I needed a telephone connection as well. Since I don't use the phone a lot, I figured I wanted just the basic, analog connection, NO isdn, NO get-a-free-cordless-phone package, no nothing.
So I went to a store of <monopolist communication company>, after making sure the desired connection was still available, of course. I enter the store, and... like 50 milliseconds later one of their service monkeys appears out of thin air, asking me how he could help... in a manner that made it clear that I needed help, because I wasn't in any way competent enough to know what's good for me.
I told him what I wanted... good. Shouldn't be too hard to just get the form from the counter, have me fill it in and fax it to their headquarters, riiight?
But no, not a second after I was done, his training kicked in and he started asking the questions... If I talked on the phone a lot? Maybe I could save money with the Super-Happy Joy-Joy Package! I would get a shiny, new cordless phone for free! If I thought about getting an internet connection as well? Bla bla blaaAAAaaargh...
Well, I got a bit impatient and interrupted him, again explaining to him very carefully and in a friendly manner
what I wanted, and that it was
all I wanted.
He gave me a strange look for a second, then continued advertising all the funky features I could have for just 5 or 10 Euros more per month. GRAAAAAH!
Now I was starting to get pissed, but for the sake of his own ego I let him finish his program (well, most of it), before asking him if there was some kind of special reason why he so stubbornly refused to simply give me what I asked for.
His answer was... astounding.
He told me that he couldn't comply, because the tariff I wanted wasn't available any more.
Okay... I put the recurring thoughts involving axes and his face aside once more, and very calmly told him that he was telling shit because I
knew the tariff was available, because their website said so, and the only thing that kept me from doing the whole thing online was, well, because I didn't have internet or a phone connection, which actually was why I came here. When he further insisted on it not being available, implicitly questioning my mental health, I pulled out a hardcopy of their website... that didn't help either.
At this point, I left the store before my blood pressure started to reach dangerous levels (dangerous for
him), not without giving the idiot a few choice words before.
Interesting enough, after that I went to another shop because I needed a new cellphone... incidentally I asked the guy at the counter if he knew another place where I could get a fixed-line connection. He thought about it for a second, the told me that he didn't know another place, but that his shop was a subsidiary of a company in a nearby small city, and they could probably help. So he called them, and five minutes later a fax arrived with the appropriate form. I quickly filled it in, he faxed it back together with my application for a new cellphone... one week later I had a new, shiny cellphone AND a working fixed-line connection, two weeks later I had DSL as well.
Remembering that still raises my blood pressure
