Second Life Forums Archive - Having Trouble Logging in :(

Efrin Peel

Registered User

Join date: 23 Dec 2004

Posts: 9

12-31-2004 16:29

From: Millie Thompson

For the love of bits... the Lindens ARE working on the grid's problems!

Check the announcements forum area for updates, like EVERYONE ELSE here who isn't employed by Linden Labs we don't have a clue as to what the problem is aside from knowing about login server issues.

Now, one simply can't wave a magic wand and immediately know what the problem is or have it fixed in seconds. Servers, like all electronic devices have MANY components to them. And often times run very complex applications and or huge databases.

Now the problem could be as simple as a bad patch cable with a relativly easy fix, or something as complex as a bad power supply damaging mainboards, ram, drives, ect.

I've seen servers run fine for months and then something happens where the power supply has a hiccup and fries the power distribution board in a HP LH3000 NetServer. Runs fine for 2 days then blows the RAID card. Then runs for a month and something eats the drive's basic function controller. Or a virus that jumps across network shares to bring down an entire corporate network.

I don't know how many Linden Lab employees are working on the grid's issues, but they're only human and can only find problems and fix them as quickly as they can.

I myself am an IT Technician who is MCSE certified, I've seen quite a few problems with servers, and know each time someone has a problem with their servers or PCs that each and every problem is considered an emergency of galactic porportions and must be fixed last millenium. With servers, networks, and PCs, NOTHING is ever a quick fix. What you tweak now may end up causing something to blow you a raspberry of epic porportions. It is enevitable, and often times never completely preventable.

So as end users to the grid all we can do is wait, and give encouragement to those who maintain the grid and the happiness of all users of Second Life.

I think the problem most of us is having is that the L's are not actually mentioning this problem that most people seem to be having. and it's a major one.

They have yet to accknowledge this problem at all.

They keep talking about correcting people's funds, and people who log on and it's laggy...

Sort out the problem of us people who can;t get on at all please!

Uncle Linden

Member

Join date: 14 Dec 2004

Posts: 62

Making progress

12-31-2004 16:32

As has been notied in :

/3/43/31448/1.html

From: Philip Linden

Load Problems with SL
Hi,

We are still having problems with heavy login load on Second Life, as of 2:30PM PST on 12/31. The grid is currently open, but logins are very slow. We are working on some quick fixes that we are testing right now, and additionally are getting new hardware ready to replace the equipment that is still running slow. I don't have an ETA for repairs. We may get some speedups in the next couple hours, otherwise there will likely be grid downtime tommorow (1/1) as we change hardware.

We're here at the office - doing all we can. Apologies for the problems.

We are aware of the problems you are having connecting. The reason the client exits or returns to the login screen is because the connection times out. It is asked that you wait and let the connection time out rather than closing and restarting the client.

If the client is crashing to desktop or causing your machine to hang, this is probably unrelated to login delays/time-outs and I ask that you please send email to [email]support@secondlife.com[/email] with as much detail as possible.

Again, we are working on it, we apologize for this frustrating situation and we hope to have things fixed shortly.

_____________________

uncle

Alicia Eldritch

the greatest newbie ever.

Join date: 13 Nov 2004

Posts: 267

12-31-2004 16:41

Uncle, is there a way to reset the connection time out from our end?

I wouldn't mind walking away for 10 minutes if I would be in when it was all over.

kthx!

_____________________

<xNichG> anyone have a good way to visualize 3d vector fields and surfaces?
<Nap> LSD?

"Yeah, there's nothing like literal thirst to put metaphorical thirst into perspective"
- Get Your War On

"The political leader loves what you could become. It is only you he hates."
- Allan Thornton

Uncle Linden

Member

Join date: 14 Dec 2004

Posts: 62

12-31-2004 16:50

From: Alicia Eldritch

Uncle, is there a way to reset the connection time out from our end?

I wouldn't mind walking away for 10 minutes if I would be in when it was all over.

kthx!

not that I know of. Just retry from the login screen.

_____________________

uncle

Wuvme Karuna

..:: Spicy Latina ::..

Join date: 6 Jun 2004

Posts: 1,669

12-31-2004 17:01

this is what philip linden posted!!!!!

Hi,

We are still having problems with heavy login load on Second Life, as of 2:30PM PST on 12/31. The grid is currently open, but logins are very slow. We are working on some quick fixes that we are testing right now, and additionally are getting new hardware ready to replace the equipment that is still running slow. I don't have an ETA for repairs. We may get some speedups in the next couple hours, otherwise there will likely be grid downtime tommorow (1/1) as we change hardware.

We're here at the office - doing all we can. Apologies for the problems

_____________________

www.calientexpress.com

Guilty Codesmith

Second Life Resident

Join date: 18 Nov 2004

Posts: 5

12-31-2004 17:12

everybody keep in mind that they cant just whip out entirely new hardware for everything they need, and replace it all within an hour.
as for those of you who think they have not addressed it
" We are working on some quick fixes that we are testing right now, and additionally are getting new hardware ready to replace the equipment that is still running slow. "- Philip Linden

Be patient, and I know alot of you are probably anxious to get back on, especially because this is new years eve, and there will be many parties. THen again, how big can the party be if a large chunk of people can not log on?

Having Trouble Logging in :(
Efrin Peel Registered User Join date: 23 Dec 2004 Posts: 9	12-31-2004 16:29 From: Millie Thompson For the love of bits... the Lindens ARE working on the grid's problems! Check the announcements forum area for updates, like EVERYONE ELSE here who isn't employed by Linden Labs we don't have a clue as to what the problem is aside from knowing about login server issues. Now, one simply can't wave a magic wand and immediately know what the problem is or have it fixed in seconds. Servers, like all electronic devices have MANY components to them. And often times run very complex applications and or huge databases. Now the problem could be as simple as a bad patch cable with a relativly easy fix, or something as complex as a bad power supply damaging mainboards, ram, drives, ect. I've seen servers run fine for months and then something happens where the power supply has a hiccup and fries the power distribution board in a HP LH3000 NetServer. Runs fine for 2 days then blows the RAID card. Then runs for a month and something eats the drive's basic function controller. Or a virus that jumps across network shares to bring down an entire corporate network. I don't know how many Linden Lab employees are working on the grid's issues, but they're only human and can only find problems and fix them as quickly as they can. I myself am an IT Technician who is MCSE certified, I've seen quite a few problems with servers, and know each time someone has a problem with their servers or PCs that each and every problem is considered an emergency of galactic porportions and must be fixed last millenium. With servers, networks, and PCs, NOTHING is ever a quick fix. What you tweak now may end up causing something to blow you a raspberry of epic porportions. It is enevitable, and often times never completely preventable. So as end users to the grid all we can do is wait, and give encouragement to those who maintain the grid and the happiness of all users of Second Life. I think the problem most of us is having is that the L's are not actually mentioning this problem that most people seem to be having. and it's a major one. They have yet to accknowledge this problem at all. They keep talking about correcting people's funds, and people who log on and it's laggy... Sort out the problem of us people who can;t get on at all please!
Uncle Linden Member Join date: 14 Dec 2004 Posts: 62	Making progress 12-31-2004 16:32 As has been notied in : /3/43/31448/1.html From: Philip Linden Load Problems with SL Hi, We are still having problems with heavy login load on Second Life, as of 2:30PM PST on 12/31. The grid is currently open, but logins are very slow. We are working on some quick fixes that we are testing right now, and additionally are getting new hardware ready to replace the equipment that is still running slow. I don't have an ETA for repairs. We may get some speedups in the next couple hours, otherwise there will likely be grid downtime tommorow (1/1) as we change hardware. We're here at the office - doing all we can. Apologies for the problems. We are aware of the problems you are having connecting. The reason the client exits or returns to the login screen is because the connection times out. It is asked that you wait and let the connection time out rather than closing and restarting the client. If the client is crashing to desktop or causing your machine to hang, this is probably unrelated to login delays/time-outs and I ask that you please send email to [email]support@secondlife.com[/email] with as much detail as possible. Again, we are working on it, we apologize for this frustrating situation and we hope to have things fixed shortly. _____________________ uncle
Alicia Eldritch the greatest newbie ever. Join date: 13 Nov 2004 Posts: 267	12-31-2004 16:41 Uncle, is there a way to reset the connection time out from our end? I wouldn't mind walking away for 10 minutes if I would be in when it was all over. kthx! _____________________ <xNichG> anyone have a good way to visualize 3d vector fields and surfaces? <Nap> LSD? "Yeah, there's nothing like literal thirst to put metaphorical thirst into perspective" - Get Your War On "The political leader loves what you could become. It is only you he hates." - Allan Thornton
Uncle Linden Member Join date: 14 Dec 2004 Posts: 62	12-31-2004 16:50 From: Alicia Eldritch Uncle, is there a way to reset the connection time out from our end? I wouldn't mind walking away for 10 minutes if I would be in when it was all over. kthx! not that I know of. Just retry from the login screen. _____________________ uncle
Wuvme Karuna ..:: Spicy Latina ::.. Join date: 6 Jun 2004 Posts: 1,669	12-31-2004 17:01 this is what philip linden posted!!!!! Hi, We are still having problems with heavy login load on Second Life, as of 2:30PM PST on 12/31. The grid is currently open, but logins are very slow. We are working on some quick fixes that we are testing right now, and additionally are getting new hardware ready to replace the equipment that is still running slow. I don't have an ETA for repairs. We may get some speedups in the next couple hours, otherwise there will likely be grid downtime tommorow (1/1) as we change hardware. We're here at the office - doing all we can. Apologies for the problems _____________________ www.calientexpress.com
Guilty Codesmith Second Life Resident Join date: 18 Nov 2004 Posts: 5	12-31-2004 17:12 everybody keep in mind that they cant just whip out entirely new hardware for everything they need, and replace it all within an hour. as for those of you who think they have not addressed it " We are working on some quick fixes that we are testing right now, and additionally are getting new hardware ready to replace the equipment that is still running slow. "- Philip Linden Be patient, and I know alot of you are probably anxious to get back on, especially because this is new years eve, and there will be many parties. THen again, how big can the party be if a large chunk of people can not log on?

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