Island Sim Outrage

I'm sorry..but enough is enough, I gotta speak my peace here. When LL decided to create the ability to purchase your own sim it should have come with the disclaimer:

1. You may see multiple interruptions in service.
2. You will share your connection with everyone else who buys an island.
3. You may be put on an older server with lousy FPS.
4. Your Island Sim will have no better framerate than any of the sims on the main grid.

Notwithstanding the fact that $200USD will buy you a 2mb T-1 service ANYWHERE in the U.S. the fact that you play "Russian Roulette" with server assignment should at least be addressed publicly.

I have had numerous issues with my sim, and know of MANY others with the same difficulties. The pat response is..."Were working on it" Well 7 months later they are STILL working on it.

I understand that this is a business for Linden Labs..but it is a pasttime for me. A pasttime that is very expensive by any standard. When will this be addressed publicly? When can I expect to see fps above 500? WHEN will we get our monies worth?

According to people I have talked to..new servers were added to accomodate the additional sims. State of the art, hyperthreaded servers that are housed in a new facility that has substantial resources to provide exemplary service. At least thats what we were told.

I am not a "whiner", but I am not a "sucker" either. And right now I sure feel like a "sucker"..I bought into the premise that the island sims were to be on their own servers, not "shared". And that the lag would be less than the mainland. LL did nothing to squelch these ideals...In hindsight I can see why.

I am very concerned how this new "Teen Grid" will be integrated. Will they be "shared" as well..can we expect to see even more disappointing service? More crashes? More lag?

Why is it that some sims have 1200-1400 fps and some have less than 500? With the EXACT SAME amount of prim and active agents? Can someone explain this to me?

That was a rhetorical question btw..Because I know why.

Enough is enough..lets see some results LL. Patch upon Patch upon Patch is NOT the answer.

I'm done..'nuff said!

I think you've summarized it very well. The question is whether all the private sim/island owners will band together to extract better service from the Lindens, who are overcommitted, it seems. You should frame your demands in terms of a minimal FPS I guess, and less buggyness. Everyone thinks it doesn't happen to them, it's somebody else's problem -- until it becomes their own. Many people don't bother to check FPS and wonder why their stores, etc. take forever to rez.

All of the reasons you have cited, which I studied from other customers' complaints, are the reasons I bought islands on the grid with the rest of an existing sim, rather than on its own grid.

All of the reasons you have cited, which I studied from other customers' complaints, are the reasons I bought islands on the grid with the rest of an existing sim, rather than on its own grid. Prokofy Neva
Today 05:05 PM

The problem is Prokofy..there is NO "its own grid" If your Sim goes down it is but on the first available server, whether it is one that is 2 years old or 2 weeks old. Thats total BS IMO.

People need to know about these Sims before they plop down $1000 and $200 a month.

Didn't they hold a Town Hall about this, and state that starting in a few weeks, the islands are going to get the best possible sims? That's what I seem to remember.

.

??!!

Things must have changed radically since I last had a T-1 connection (cancelled 4 months ago). None of my annual shop-arounds brought up anything under US$600. Are you including local loop charges?

Those of us on the mainland also pay US$ to both purchase land and to rent the land from LL. Island owners don't have any more reason to bitch about having slow servers as the rest of us. Just because you paid US$980 to setup your Island server, doesn't mean that you don't pay LL huge sums of US$.

Agreed.

You are not special and unique snowflake.

My point is we DID NOT get servers..we got "pooled" into others. Isnt that fraud? And as far as the mainland, I lived there for a year...it was horrid, my whole reason for buying an island sim. I just want to get what I PAID for.

I want what a paid for too. I pay for service from LL. I paid for land just like you did. We shoud all be pushing for better service for all, rather than Island owners getting preferential treatment.

All I want is pair of bunny slippers and a vomit particle emitter.

Gah..... just.. just .. just.. GAH!

The difference with buying an island and buying land on the mainland is...
when you buy an island you are buying your own sim and server... when you buy on the mainland you are buying a piece of land and sharing that server with others... there is a big differece IMHO.

Originally Posted by Hank Ramos
Those of us on the mainland also pay US$ to both purchase land and to rent the land from LL. Island owners don't have any more reason to bitch about having slow servers as the rest of us. Just because you paid US$980 to setup your Island server, doesn't mean that you don't pay LL huge sums of US$.

Exactly...YES Just cause we did pay $980 and pay $200 per month , with the advertisement to be placed on own server, we should get what we have been promised and paied for!! Is why we island owners did leave the mainland...go complain to Linden...I dont have time for you in this Hank!! OR buy an Island

Strokez!!! you couldn't have asked the right questions or bitched the right complaints.. I went to months.. literally 3 months or dealing with sim issues and grid monkeys etc.. even at one point my sim was on a server with bad hardware... it was me that determined and proved that to the lindens.. they switched the server to a new machine after I lifted almost everything off the sim.. the sim had a 2K FPS we did nothing on the sim nothing changed etc.. 2 days later it dropped to 1200FPS, then the day before patch dropped to 800 fps (still no change in prims/scripts etc since they switched to the new machine), then the day after patch the server never seen above 500fps... So to hell with it.. I was so frustrated so annoyed.. all I did was deal with sim shit.. Lucia and Yari asked me to sell the sim.. yeah I lost major money.. yeah maybe I should have sold it.. but i gave it away.. I don't see them honestly fixing the issues with private sims anytime soon.. I mean c'mon 1,000.00 usd is a lot of upfront money.. for what? aggrevation?

Yes I too have expierenced the same.. I closed my Sim for 1 month to clean and was reset to the newer server..still the same and I quit hosting events here .. to hell with it.. it became too frustrating.. but yes what happened to the promise of the individually owned servers?

Im sorry to stomp on your post here Stroker but, I need to correct this statement in bold above. Although yes I ended up with the above referenced sim (Shomat) NOOONE gave me anything this was a fair trade for almost 27Km2 in two sims one being a very valuable private tropical island. This land traded had a value of around 250k to 270kL$ or about 1000.00 usd.
again Sorry Stroker, I share your feelings on the lag I also find myself remodeling the entire sim to try to bring the lag to an acceptable level.

i tryed to assist Shokra during her 3 months of nightmare with this sim , we spend too much work to track every tiny script that COULD create this lag, well its not her job, its not my job, If ll ask 100$ to set up a private sim, then please HARDWIRE the sim to its hardware, no pooling for hardware they paid for!

My point is that those of us that use 1 sim's worth of mainland paid US$ to LL to first buy the land in many cases, and also pay US$195 a month to LL for the use of that land. Just like Island owners. Why Island owners somehow think they should get preferential treatment over the rest of us is beyond me.

A PG mainland sim at L$3 per sqm works out to about US$750 to purchase piecemeal. There are several benfits and drawbacks to owning a mainland sim. But don't go off saying that you we got our sim spaces for free, and you poor Island owners had to shell out US$ to buy your server, so you deserve the best hardware LL has to offer. It's misleading and wrong.

Hank you are missing the point. its not that Island owners "Think" they should get preferential treatment. Its the deal that was offered. When you purchased your mainland land, were you told that you would have your own server? If you were and did not get it would you also be upset aswell? This is what is being ask by Stroker. Island sin were to be special, that was the reason to buy them.

Agreed - I have spent far more USD on my land in Mavericks than the upfront cost of an island sim. While I sympathize with island owners, everyone is suffering from this, not just island owners. At approximately $4/mL for island land, you got it at a bargain price by comparison to what sims have sold for. That is essentially what you paid for - and on top of that, you get the control features that mainland sims don't have. Where exactly is this unfair for island owners?

Are the island sims being run multiple sims to the same server? If so, then yes, it violates the "your own server" rule. Otherwise, a dedicated server for a sim is your own server. Unless they specifically spelled out how they run the grid, and that sims are not often moved around to other servers for load balancing and other reasons, then they did not misrepresent the situation.

I think it's reasonable to expect to get what you paid for. I'm glad you posted on this Stroker. Ferran and I are planning on buying an island sim in a couple of months and your experience and others will certainly be factored in before we pull out the hard earned $US.

Thanks.

Surreal

I have no problem sympathising with both sides here.
As it works now, I don't see any particular reasons to get your own island.

I think this is BAD customer service. They should really get rid of those old laggy servers.

http://secondlife.com/tiki/tiki-index.php?page=Private+Island+FAQ

I read the official FAQ on land. Perhaps a disclaimer is appropriate, but perhaps "outrage" is a little much?

These items that Stroker mentions are valid concerns; they are ones that I, as a consumer, would ASK before I made a $1000+ investment.

When I build a computer, I do weeks of research to make sure everything will work and I will like what I buy. When I bought my car, I did the same. Why would buying a server be any different?

It seriously shocks me that people are spending so much money without asking what seems to be obvious questions:
- Will I get my own server?
- What kind of redundancy is there?
- What kind of bandwidth am I promised?
- What is the turnaround on service calls?
- What is the guaranteed % uptime on my sim before I am refunded money?

Perhaps LL should post answers to these on the FAQ, absolutely.

But honestly, Stroker, same-day service contracts on servers are expensive. $200/month to rent a server, bandwidth, connection to the grid, and service is a steal. Also consider it's the same as if you were just on the 65km^2 tier, but with a heap of extra features, privacy, and control of your land.

...

What I think is especially funny is that threads like this prove that most complaining about preferential treatment to landowners is crap.
- sim owners complain Lindens give them crappy service compared to the main grid
- land barons complain when prices are low because of some Linden conspiracy
- smaller-plot land owners complain that the above two get preferential treatment from Linden Lab.

Honestly, it's all laughable. We're all buying virtual land in a game barely a year and a half old. Features are being added and a number of bugs and growing pains are being experienced. The whole thing is essentially a Beta test of a Metaverse. Of course there are going to be problems and growing pains!

Anyone who spends a great deal of money and isn't aware of the risk should consider how prudent they are with their money.

No offense.