charged twice plus extra now im rl broke!!!

hi - please someone help me... i got charged twice on my credit card for land use fees and another charge for $175 which i did not request... i have never traded money on the exchange, this amount isnt in my transaction history and sl have CLEANED OUT MY ACCOUNT SO THAT I CANT EVEN BUY FOOD OR NAPPIES FOR MY DAUGHTER.

they have messed up, cleaned out my account and now i am RL BROKE!!

ive sent 3 messages via the support ticket, over the past 2 days. im in australia and cant get thru on the telephone number...

SOMEONE PLEASE HELP!!!!!!!!!

Contact your credit card company and tell them the Lindens made an unauthorized charge against your account.

You are only liable for charges you authorized............call your bank or CC company.

Do it now!!!

good idea! thanx.

i have 2 credit cards and seems they have charged BOTH of them at the same time, plus added an extra charge to one of them...

im on hold with the cc company now

ok the cc company are investigating the unauthorised transactions

such a simple solution but i was too stressed to think of it - so thanks heaps guys!!!

i love this forum

If you haven't done so already, do open a support ticket and let someone at LL know so they can forward it on to the billing team.

Otherwise someone will notice a chargeback coming from you and lock your account. Don't count on LL to notice that they doublecharged you.

Interesting, was having a nice summer and almsot by accident, noticed an unauthorized and faulty land tier charge of 5$. Makes me wonder how many bugs there are crawling around the server rooms at Linden Labs.

Being a Basic account i dont even really have Support for billing issues now?!? A proper support request for a billing issue answers 'will not be read' so there goes a non-specified 'guest/basic account' support ticket wonder how lost that will be... well LL has 24 hours to fix this or i give them another chargeback.

No, they cant take even 5 dollars from me for nothing.

I'm sorry to hear what has happened but i have one question:
You don't have money to feed your kids when Linden takes 350u$ from you; but you have 175us$ to pay at linden labs every month. What are you doing ? Sell your land and take care of your kids first !!

I was wondering the same thing. Make no mistake, I sympathize and in no way want to suggest LL isn't very much in the wrong for doing that to you. But if money is *that* tight, if losing such a relatively small amount leaves you unable to buy food and nappies, you really need to focus on getting some reserves instead of pumping money into a game. What happens if something around the house breaks down and you have to pay for repairs? You can't get refunds for things like that the way you can for unauthorized credit card transactions. How will you buy food and nappies if you are forced to dole out cash to fix a broken window or leaky roof, or have to replace a broken fridge?

Don't miss the point guys please...this resident did *not* prioritise her SL funds over RL...and $175 isn't a small amount to everyone...that money may have been the last she had for two days...no problem...had it not been illegally removed from her account.

Please don't criticise other people's life management based purely on a post left when that person was by her own admission stressed and upset.

Exactly the point. If that is not a relatively small amount, you need to be more careful about what you spend it on than if that is a relatively small amount.



For someone with children, having only that amount to last two days *is* a problem. Stuff happens, if not LL it may be something else forcing you to spend money you hadn't planned on spending. If for instance breaking a window means either freezing or not being able to buy food, a game may not be the best destination for substantial (at least in this case substantial) amounts of money. When it comes to taking care of children, creating healthy financial reserves comes first, pleasure comes second.



It's not so much about criticising as it is about being genuinely alarmed about her post.

i dont pay them 175us a month i only pay $75 (91.60AUD) and they have charged my partners cc which i havent used in months AND my debit card too so they accessed an account they didnt even have permission to!

also i earn enough from my land to just cover that $75 fee! i just dont have a spare 175 which in aussie dollars is $214.19.

so they actually took $305.79 which is pretty large figure!

you would be alarmed too if you were at the shops and $305.79 was missing! and everything you'd bought had to put back on the shelves - humiliating to say the least.

and when fridges, windows or roof's break - thats what your house insurance is for, weve had 2 broken windows recently thanks to storms and not had to pay a cent for them!

Those were examples. You really mean to say that there is no conceivable way, other than being overcharged by LL, that you would ever have to pay for something you hadn't planned on? I find that very hard to believe. Life happens. Unforeseen costs happen too. And not all of them are covered by insurance. Please, don't let the fact that you probably think I am some annoying wise-ass stop you from building some financial reserves to use in case of emergency. You may one day need those reserves even if LL aren't overcharging you. To buy food and nappies.

find a job?

Before I invest one cent into Second Life, all my bills are paid, a portion of my earned income goes into savings, another portion into an emergency account and finally a contribution to my nieces college fund. Then and only then, does Second Life receive any money from me.

The truth is though I would love to own a Sim or two, get a huge chunk of land, build something that might pay for itself, even perhaps earn me money but I simply don't trust the people running Linden Labs. I have no guarantees that tomorrow the VC's won't pull the plug and Second Life comes crashing down.

I highly doubt that Linden Labs generates enough money through its Second Life product to sustain and grow. It's dependent on the faith of Investment firms believing in the future of Second Life. If I was a VC and spent sometime looking through these boards, I would seriously be thinking of putting my money elsewhere.

I think those who are coming into Second Life today have missed the boat. Those who arrived two or three years ago have made the lions share of the monies to be had. Everyone else is simply getting a progressively smaller piece of the pie.

Sorry for the off topic ramble. Baby's needs and food comes before Second Life. Sell what you can, give away the rest of your stuff, get your ass out of a silly game and get into your real life.

What a crock........lecturing a complete stranger on how they should prioritize their personal financial lives in real life!! It's none of anyones freaking business how anyone else spends their money (real or make believe Lindens). The OP was doublecharged, apparently by Linden Labs. The amount charged is really irrelevant.........the fact that money was taken without authorization is what is important. That money could be as little as $5 USD and it still is important. It's money not owed and if it's taken anyway (either by accident or on purpose) it's wrong..........and if on purpose, it's theft.

Geeze........after nearly two months of this forum crowd whinning and screaming about age verification and being "judged" I can't believe those condenscending "get your priorities right" comments. Absolutely none of your business.

what gives you all the right to judge my life and the way i live - you have all been very judgemental assuming i have no resources to take care of my daughter in an emergency!

im truly disgusted by everyones response to my situation... my financial way of life is none of your business i was simply caught in a bad sitaution for a few days.

my daughter has NEVER gone without - and if my mother werent critically ill i could probably afford to work and live a luxurious life... but id rather stay home and care for my family.

unbelievable replies...

just yank the bill under LL`s feet as u`ve allready did by the looks of it, hope it gets sorted and sry to hear bout ur situation

ffs ppl, get a fucking life, stfu if u can`t help instead beating when some one is down, PATHETIC!

First, I never used the word you nor suggested this is how she should structure her own finances, I was simply providing an example of how I structure my own finances.

Second, you're right saying this thread comes down to an issue regarding what could potential be construed as theft, however the original poster is the one who dramatically exclaimed the financial calamity losing a relatively small amount of money caused her real life.

Perhaps if she simply presented the facts and withheld all the histrionics and hyperbole, she could have avoided peoples concerns about her welfare and that of her family.

Klaus I assume you are addressing me.

The facts are the same. The OP did not ask nor imply she wanted any advice other than how to rectify the problem. The differences on how you take care of your financial situation and how she takes care of hers has nothing at all to do with what the problem is..........."overcharging" her CC. It would have been exactly the same problem if the OP was a multimillionaire.............she got over charged. I, personally, could not care less how anyone takes care of their personal business. That "relatively small amount" is very relative.............if someone took 5 bucks from me without my authoritization I would be livid!! And I, personally, can afford it (yeah, that means I could absorb a loss like the OP...even more).

The "historonics" that you say made you say what (and others) have said is nothing but justifying your interjecting your "disapproval" of her actions. No one asked for your "how to" in financial business. No one asked anybody for that........she asked for advice on how to contact LL and how to make it stop happening in the future. You offered nothing in that direction...........only your "way to take care of your personal business".

Oh but I did offer a suggestion on remedying her situation, get out of Second Life. No more problems with unauthorized monies being taken, no more baby going without nappies, no more drama.

Maybe you didn't read that far down.

That's always an answer..................QUIT!!!!

Very constructive, in fact.

But I'm wondering how that is going to help her get her money back?

Suppose it's a write off for folks like you.

getting somewhat back on topic. Is anyone else besides me concerned over the number of problems linden seems to have with it's billing transactions, from Lindex being borked, to stipends not being paid, to inabilty to process routine charges, and so on.? I'm wondering if the OP's account as hacked in this case. Charging 2 credit cards and accessing the bank account. I don't think even Linden would make a mistake like that. I hope your bank investigates this thoroughly. Good Luck.

Just a little more than concerned............I check my CC and bank accounts daily.

Not a good sign at all.