Trouble Teleporting.

AFAIK, they don't have a clue. It took two of the seven working days on the project in my example to get an idea of how long it would take, and we ended up taking a day longer than that estimate. It happens.
Ooh! I did it again!

It is mildly distressing that the teleport system is not functioning properly but it is quite heartening to see that the cerebral implant is starting to exert its proper influence over Sargus Kraken's thought processes.

Let's put things in perspective. You took 2 days to get an estimate. Fine, that is reasonable. Even a week is reasonable in some cases. This has been MONTHS!! That is not reasonable, except in cases where you are not really investigating.

And the quote thing is just annoying, but that's why you are doing it, which only serves to lower the value I regarding your responses.

Ah, another lemming....that step over the cliff is a killer, but you will have lots of company!

From my perspective, this may well be a system that's reached a level of complexity such that it belies estimates. Perhaps thier in-house estimates have been regularly proven wrong. Do they dare offer an estimate of any sort to the public, who tend to be the most demanding taskmasters? I wouldn't.
Kinda gettin' personal there. Quite un-called for. My quoting is a long standing habit and has not one thing to do with you.

Yes, soon I will be like all the other lemmings on here that never question and never have expectations.

Sargus Kraken's thought processes make perfectly logical sense to me. Resolving the main issues around game usability should surely have top priority.

Well, perhaps a lot of things. We can theorize all we want over why they do what they do. The fact is two major components have been at issue for a long time, are not fixed, and have no projected timeframe for being fixed. In the meantime, people pay good money to "hope" the next patch will fix the problem or maybe the next one or the next one or maybe the one after that.... I'm sorry that you find that acceptable. Perhaps that is why your publisher was ready to fire your team. Personally, I do not find it acceptable, certainly not for a service that is paid for monthly.


Given the , I don't see my response was at all out of line.

1) My publisher was being impatient and inapporpriate. SHe was an ass who only wanted things done at her convenience, all else be damned. Note, me and my team outlasted her. The owner fired her almost a year later.
2)I'm merely taking the stance that we have to wait and see, because we will never know. In addition, barking at people has never helped, and in fact tends to slow things down. This is a well established fact of management.
My apologies then, I thought I was being humorous.

How do you defend calling people "lemings", by the way?

That is not in dispute.

Well, I totally disagree with the "wait and see" method. If my cable or electric or water went out, I would not be playing "wait and see" and hoping maybe one day it would get fixed. I would be on the phone to them, as I am sure you would be too. So, I really don't see that your argument is well supported in terms of taking a "wait and see" approach for a paid service. If people do not make demands for reasonable service then this is the type of response they can expect.

It's also a well established fact of management that without goals and expectations, things take much longer to get done, if they ever get done.

As for the lemmings comment, it didn't pertain to you.

What is at issue is that there is no evidence at all that this is being done and no projection when we can expect a solution, and that is the real issue.

Ok, to make this patently clear: Reminding them that you're not satisfied withthe service isn't really the point. It's barking at them, being mildly insulting and offensive while reminding them, that I take issue with.
I'm willing to wait not becasue I'm being passive, but becasue they have said, and said often, that they are aware of the issue and are working now to fix it. I know bwtter than to think I'm going to get specifics, customer or not, I'm not privy to the internals of Linden Lab. The very moment I percive that they are not working on it (and as I've said, I see the effects of what they do in-world, I am watching) you bet I'll be one of those making it clear that it's not acceptable. I'll just be polite about it and avoid using a mocking tone since I know it obfuscates my message.
Perhaps this is merely a matter of disparate methods. All I know with certainty is, I've used this as a matter of method for managment in three difernt jobs over the span of 25 years to great success. "Your milage may vary."

Barking at them? Insulting? This in fact is too funny, considering how long it has been going on. It's actually becoming rather ridiculous and starting to lose it's humor value. And since this message really was directed at the people in charge, not you, it seems to me your opinion of its tone is really of no concern. I am voicing my frustration with this service, which I in fact have a right to do, considering how much I pay per month. Since this has been going on for months now, clearly the more passive approach is not working.

I did find it interesting that you seemed to take issue with a lot more than the tone you percieved from my message, as I read back through all your responses. It seemed most anything I said you took issue with.



According to your profile, you were born in 1966, so were you 4 years old when you first started managing? *chuckles*

So, thank you for your opinion, and my stance remains unchanged.

See, that's a mocking tone right there. Puts people on the defensive. Defensive people don't get work done.
Well, post in an open forum, get open opinions. *shrug*
No one's saying you can't state your opinion.
It seemed nessesary to take your arguments as a whole. I suppose that wasn't the best approach, looking back on it.
Typo. In fact, I've been in management since I was 14.
Okies.

Okay, so are we done disecting every word and nuance of my posts to the point that the meaning is completely lost? Fine, I give. You win. Clearly, I should not expect to hold the service provider accountable for service that I am paying for. God forbid I should express any sort of frustration, lest I be slammed for it publicly. Thank you for taking away any sort of impact my posting might have had. I guess this is also a managment technique I need to learn. So, now I can expect that it will be business as usual and I can expect the same old problems to continue ad nausea, because lighting any kind of a fire is considered a terrible no-no.

Oh gods. I'm really sorry. I had no idea you were taking my posts quite so personally. I thought this was an interesting discussion, really, stemming from a difference of opinion about how to go about stating dissatisfaction. I would not have pressed it so far if I'd know you were feeling attacked.
I apologise.

It's okay. Thanks. I just really wish there would be something more definitive in terms of a commitment than just "we are aware and are working on it". After several months, I don't feel nearly as confident that a solution is coming any time soon. *shrugs*

And I really wish I could offer something more than that I am confident in them. I was here for a period where TPs flat out did not work (made some in-world money taxing people around in my helicopters) and though they never did really give us any more info than they're giving now, they did get it fixed.
Again, sorry. Didn't mean to be mean.

Totally agree with everything you said. Bottom line is "We want what we pay for." Time for the problem to be fixed!

Thank you, Jaylin. I was beginning to wonder if I was way out in left field. I know the issue they are facing is complex, because it is a basic design flaw in the system So, it's time to buck up and admit it, estimate how long it will take to fix, and get cracking on redesigning the system. Is it a lot of work? Hell yes!! But this have patience and trust us while we patch the sinking boat approach is ridiculous, and not acceptable for the amount of money I fork out per month.

For those who want to just sit back and go with the flow, fine, that is your right, but it is also the right of the rest of us to not sit back passively and wonder and hope things will change soon. If Linden Labs wants to make this a totally free service, then I will drop the issue. That's just the way it works when you run a paid business, so Linden Labs better get used to customer support issues.