|
Jack Belvedere
GOHA Commissioner
Join date: 4 Aug 2004
Posts: 270
|
03-24-2007 09:50
From: Jayne Benedek As expected - regarding my initial post - no response AT ALL from Linden labs - but what's new!!!!
And, despite what people said about NICE vendors, 2 really polite IMs to the skin vendor have been ignored since I first posted !!!! Maybe try them again (the vendors) either with an IM or even better, a notecard dropped to them. Yet another flawed SL system is the offline IMs (I would guess I actually receive only a fraction of them). A politely worded request will get you miles with most sellers who also understand inventory problems, everyone's had it happen. 
_____________________
Jack
http://www.globalonlinehockeyassociation.com
Ordinal Malaprop- "I was out shopping for napalm suppositories the other day and these three characters come along."
|
|
Raymond Figtree
Gone, avi, gone
Join date: 17 May 2006
Posts: 6,256
|
03-24-2007 09:55
From: Beebo Brink Please don't mistake my post as a defense of LL on this issue. I haven't had any cause to contact Customer Support, but I've heard enough horror stories on the forums to know just how problematic that procedure can be.
There is no excuse for bad customer support, none. Lots of reasons, I'm sure, but no excuse.
Currently, the company I'm working for has experienced its own sudden growth spurt of customers. It caught us by surprise because we actually expecting a dip in sales for certain industry market reasons, but exactly the opposite happened and we were caught short staffed. As a result, our maintenance work for existing customers is months behind.
It gets really, really old trying to service a customer and simply NOT having the resources to do so. Every project manager is in a constant battle to get programmers for their task lists, and then has to turn around to tell the customer something when those resources are taken away for some other higher priority crisis. After awhile, there isn't anything you can tell them because management would have a hissy of you revealed the truth: You're just not as important as (fill-in-the-blank high-ticket customer/new project) and you're going to have to wait.
This inability to do our job is the major stress point in an otherwise very good, very satisfying company. Fortunately, it's a temporary phase because management is trying very hard to hire new people (it's just difficult due to some regional issues). But meantime our customer support sucks and every person in the company absolutely hates the situation because we've based so much of our success (ironically) on being customer-oriented. Guess what? Your post just convinced me not to badmouth LL's customer service any more. It is frustrating as LL grows but it is not the employees' fault. Thanks for the perspective. Thanks for taking the time to post this. I guess I need to stop complaining about the lag too.
_____________________
Read or listen to some Eckhart Tolle. You won't regret it.
|
|
Strife Onizuka
Moonchild
Join date: 3 Mar 2004
Posts: 5,887
|
03-24-2007 10:15
*moves to technical issues from RA*
_____________________
Truth is a river that is always splitting up into arms that reunite. Islanded between the arms, the inhabitants argue for a lifetime as to which is the main river.
- Cyril Connolly
Without the political will to find common ground, the continual friction of tactic and counter tactic, only creates suspicion and hatred and vengeance, and perpetuates the cycle of violence.
- James Nachtwey
|