16,000 plus $L gone !!!!!

I bought a new skin for $L 4000 - it arrived in my inventory and disppeared within 24 hours.

I bought a 12,000 $L bed - where the sex-gen script doesnt work.

A close friend has lost 4 significant items from her inventory.

24 hours later NONTHING has reappeared.

Exactly what is going on ??? Live help says have you cleared you cache ? (Duh !)

The vendor is not responsible for this although i did senf a begging email because Linden labs just dont want to know. I have sent two bug reports quoting the full transaction details from my account - a big NOTHING!!!!!

At what point to i give in and give up ?????

Don't give up...............bitch to high heaven every chance you get!! You'll get a lot of flack from the crowd who will point out that SL is "cutting edge" and problems will occur. But it just isn't right. Problems.......yeah. But problems with no chance of resolution is almost criminal when real life dollars are at stake. Roughly 2700 lindens equal 10 USD.........it's money no one would tolerate loosing at a Best Buy or their local grocery store.

It happens all too often to just let it go.

I can picture someone at Best Buy:
"I bought a CD here and it's vanished."
"You mean you lost it? Maybe you should check under the couch cushions, lot's of stuff turns up there."
"No, I mean it vanished, vaporized right before my eyes."
"Hmm, well, tell me it's UUID and we'll get back to you."

Have the vendors denied you replacement of these items? How long ago did this happen...just now? Come on, you lost $60. Hardly worth turning the house upside down over. I don't know where you are from but if you went up to a police officer where I'm from and told him you lost $60 in the machine over there, he would laugh at you. Give in now, save yourself the stress.

So the answer is go back to vendor........the person who sold you the merchandize and you recieved that merchandize just as the purchase required. You lost it simply by being in the in the game.........no fault of your own. But now it's the seller's problem? It's up to seller to "make it right"? What did he/she do to deserve having to correct a problem not of his/her doing?

Yeah, that "fixes" the lost merchandize.........but how does that fix the real problem? Inventory missing because of server problems is not the buyer's nor the seller's mistake (problem) yet they have to deal with it.

Now that's the way to fix a known problem.........."work around".

Linden Labs lost the stuff...........they should replace it or "make it right". No one else!! After all they produced this "economy" with their special currency...they need to back it up with real solutions. Not some shriking of the duty off on it's residents.

Maybe my analogy of Best Buy or you local grocery store was not really what I meant since the "Best Buy" or "grocery store" would be likened to the merchant that did do his part on the transaction. More like the bank repossessing something you paid in full for.

No cop on the corner is going to laugh at you for that......if he/she did then his/her badge number should be noted and an official complaint should be filed. $60 or 60 cents taken from someone without compensation is wrong. That $60 could have just as well been $600 or $6000.......even more!

The lengths people will go to excuse a very flawed system continues to amase me.

If you have any success in getting LL to restore or reimburse us for lost SL items, could you start to work on Microsoft next? I've got this list, ya see....

Well Beebo, I can't...........not even with your help. But excusing LL and offering the "tip" to notify one other person not responsible will never get it solved...........that much I can guarantee.

And on the Microsoft stuff..........Uncle Bill does provide customer support. A phone line that is answered (eventually), websites that have a real "knowledge base", emails that are answered in less than two months, they can and do provide updates and patches to bugs.............what does LL do? Is Microsoft an ideal software developer? Hahaha....not hardly. Do they do better than LL? Geeze do I have to answer that? LOL

lol

coco

Yes, currently, until LL gets its act together, that is the only solution that results in a happy customer. I've had to do it a couple of times myself recently, from the vendor side. It's something I'm quite happy to do.

Well they should change the title of Live Helper to DOH Helper.....

Really people are losing inventory transfers from one to another also...........becareful and watchout for signs of issues with the client. When llabs tells us.......

Usagi

Keep sending emails and call everyday early in the morn for SL.

Well Warda me being raised in a customer service oriented profession for most of my working life I would cheerfully do the same............FOR THE CUSTOMER. I would never lay the blame on the real culprit to the customer. But would I be cheerful about having to do it? NO............... I would not!! That's taking the blame for something I did not deserve. And leaves me wide open to abuse from the few dishonest in this game. LL needs to accept their responsibility. And if I were you, I'd be on their ass until they did.

But the customer needn't be aware if it.........maybe that's why you are so "cheerful" about it in this thread? Good for you if that is the case.

I concur. These people who say "just bend over and smile" amaze me.

However, if the item purchased was "No transfer" I can't imagine that the original seller would not be willing to replace it. Although the bugs aren't their fault, they also have an interest in making sure their customers are happy.

Some scripts are badly messed up since the server update last wednesday, with teleporter, dance machines and stuff not working at all or working with flaws. But don't worry, with the next update everything will be much better!

LMAO good one!

There are bugs in SL. No one here is going to honestly try and tell you different. If you want to look at the bight side of things, LL is aware of the problems and are actively trying to fix them. Losing items makes you feel really horrible, and does make you want to quit. I have lost items that cannot be replaced by anyone but Linden Lab at this point. I have lost much more then the past. There were times in SL that people would lose almost everything they owned in one swoop. Luckily that seems to be a thing of the past. Now it is just single items that tend to go missing. I have faith, it is what keeps me around.

I would try and talk to the vendor, many know the issues with SL. If an item was no transfer, you may have better luck getting a replacement. You can't sell it and it will cost the creator nothing to give you a new one. As for scripts, there are some fixes that LL did that seem to have broken other scripts. They are supposed to have an update early next week to address these issues.

There was a time we had good CS. But since the 6/6/2006 and all the alts abuse LLabs has taken a stand of a lesser role........I understand because myself has have issue with CS NOSERVICE.......

Please don't mistake my post as a defense of LL on this issue. I haven't had any cause to contact Customer Support, but I've heard enough horror stories on the forums to know just how problematic that procedure can be.

There is no excuse for bad customer support, none. Lots of reasons, I'm sure, but no excuse.

Currently, the company I'm working for has experienced its own sudden growth spurt of customers. It caught us by surprise because we actually expecting a dip in sales for certain industry market reasons, but exactly the opposite happened and we were caught short staffed. As a result, our maintenance work for existing customers is months behind.

It gets really, really old trying to service a customer and simply NOT having the resources to do so. Every project manager is in a constant battle to get programmers for their task lists, and then has to turn around to tell the customer something when those resources are taken away for some other higher priority crisis. After awhile, there isn't anything you can tell them because management would have a hissy of you revealed the truth: You're just not as important as (fill-in-the-blank high-ticket customer/new project) and you're going to have to wait.

This inability to do our job is the major stress point in an otherwise very good, very satisfying company. Fortunately, it's a temporary phase because management is trying very hard to hire new people (it's just difficult due to some regional issues). But meantime our customer support sucks and every person in the company absolutely hates the situation because we've based so much of our success (ironically) on being customer-oriented.

Thanx for all the supportive comments guys - i was really distressed to lose 4000$L within 24 hours and although its not a lot to some people, its a lot to me....

Maybe this is giving false hope, but maybe not. Have you checked to see if the problem is on your end yet? A lot of people don't seem to know about this:

"One of the most common problems is perceived Inventory loss: when you search your Inventory for something you recall being there recently, but it doesn't show up. When you experience high packet loss "lag", the cache can be corrupted, meaning when Second Life goes to look something up which actually is on our servers, it doesn't find it locally on your computer's cached Inventory."

whole article here:

http://secondlife.com/knowledgebase/article.php?id=328

When you lose inventory, contact the merchants you purchased the items from. Most will happily offer you a replacement, myself included.

As expected - regarding my initial post - no response AT ALL from Linden labs - but what's new!!!!

And, despite what people said about NICE vendors, 2 really polite IMs to the skin vendor have been ignored since I first posted !!!!

Chip is one of the better creators..But unlike some they don`t backup their wears. Its sad because all some makers keep about is money and not buyers.......

Chip does support his wears. But others....your better off throwing your money in the toliet.