Would you *really* terminate your account if the tech issues aren't resolved properly

Best answer I've heard from anyone.

The programming that goes behind something unique such as SL is bound to have more than the usual share of programming errors.

The fact that it works is amazing enough.

If people only knew what goes into something like this, it just boggles the mind thinking about it. I'd say most of the people complaining & threatening to withdraw just really have no idea how difficult it would be to make something like this run perfectly.

No I'm not. It does not send a strong message individually, if you think tens of thousands of people are going to close their accounts out of solidarity with you you're very much mistaken, the proposed 'competitor' which might see customers leaving in droves does not exist, comparing this whole thing to a terrorist attack is verging on Godwin. Now stop calling people names, please don't bringing muslims into it and have a nice day.

Oh and good luck with your plan.

SL is and will always be under construction, only to improve our experience, as someone said before it's "cutting edge" , llabs is constantly changing and adding code, you can not test it 100% without releasing it, also a critical breakdown in the ton's of harware they use is likely to occur once in a while


my 2c

Still, you fail to see the big picture. Remove your lips from LL's backside for a minute, smell the fresh air, and take a look at the world around you. Customers commonly discard products that fail to provide them adequate service and they go find some other product that is worth what they are willing to pay. Plain and simple.

You remember the Geo Metro? The thing got over 50 mpg. On the surface, that was extremely appealing to a lot of people. Turns out, the vehicle sucked ass and people totally went away from it to find another economical car even if it didn't get close to 50 mpg. You may see one or two on the road still, but by and large peopel abandoned it because it was constantly breaking and causing them more problems than anything else.

How about the "The New Coke"? Remember that? Turns out nobody could tell the difference between that and the old Coke, or they preferred the original Coke, or they simply did not care about the New Coke. So, instead Coke killed the product because it generated no revenue. If the masses stop buying into SL (just like they did The New Coke)...what do you think will happen to SL?

I am not comparing SL to terrorist attacks...I am merely pointing out that your "logic" and "reasoning" are flawed in any example where large numbers of people are affected or make a choice/decision. You think about only an individual not making a difference. You lack any concept of plurality. I could use movie ticket sales, I could use car sales, I could use restaurants, I could use amusement park rides, or millions of other examples to prove to you that, taken as a whole, the collective voice is what makes products successful or makes them fail. You clearly lack the mental fortitude to understand this exceptionally easy business concept, which is fine...I'm not here to change your mind. I am merely here to call you out for your narrow-minded point of view.

So, if you want to act like a child and "roll your eyes" at anything, why don't you roll them in the direction of your faulty understanding of how business works. This is not *my* plan. What I have outlined is seen in every business out there that either succeeds or fails. It's the way of the world...something you are obviously out of touch with.

Depends on what properly means. If I get the feeling they are goofing off then I would have to go but if they are expanding the envelope all the time, fine by me. New territory always trips up.

Pardon me while I rudely poke at your points here...

The Geo Metro was made unpopular because few Americans don't want cars that imply "I so poor I need to drive a cheap car and scrimp on gas money." Hybrids were popular recently, more I think because of their rather higher sticker price, which made them more of bragging point. Of the people that I know that drive them, none have made up enough in gas money to cover the difference in cost yet. The Geo Metro may be a crappy car.... but it lost the battle long before most people ever test drove one.

Old coke vs. new coke? Right. Let's protest and roll the internet back. No one likes this three-dee new fangled flavor anyway, they all want to get back to pure raw text MUDs and IRC.

Anyway, the problem with SecondLife is one shared by many of the dot-bomb victims: Trying to start a service/business that can grow quickly enough to match demand... without so much up-front cost that it fails before it aquires enough customers to sustain it. And after there's enough sustaining customers... trying to keep up with the juggernaut as it grows, or trying to scale it to fit the customer base that sticks closely enough to make a profit and still provide a solid service.

It's a rapidly moving target, and when they miss it the result is dangerous over-spending on one side... or letting performance/service levels slip on the other.

LL's been missing quite a lot lately. I'd rather go through several rough times with lag, stability and, yes, even data integrity issues... then have them bankrupt themselves and vanish utterly.

No one has demonstrated a superior ability to do what LL is currently doing, yet. Because of the numerous risks LL faces with this venture... those that could compete likely have no interest in competing and will offer something significantly different than SL if and when they get around to it, improved in some ways & far more limited in others.

So, quit if you want, and try to rally a march of people to cancel in the hopes of demanding better performance. You might get 5 minutes of notice from LL for the effort, resulting in a shrug. SecondLife, after all, is more like a touristy vacation island. If one season's worth of visitors mutiny and go home early, big deal, there's always more people on the next boat.

Nice thing is, of course, if there is a successful mutiny and anything like a significant percentage leave... that means less lag and load, more cheap land and less competition for the next people that arrive.

no

This type of response when SL acting like total crap, just irritates me to no end. So, since we have the making of a great game and it goes down for hours/days on end we should just thank our lucky stars we get to even be in the presence of such greatness.

Well sorry but I have to say to that is BS. I pay good money for this game, and yes it is by my choice, but by a choice to that I will have services rendered for what I am paying. I have issues when I can't even contact a linden to get help.

I have been dealing with poor customer service for a LONG time. Phillip Linden told me back in late 2006(whoops make that 2005) that customer service would be getting better. yea right Phil, what you smoking.

so don't tell me that i should just be happy with how things are because this game takes a lot. If you can't work it right then shut down the dam place. If someone built a great car that had all the bells and whistles but couldn't drive straight down the road would it still be worth it????

ALL online mediums, whether Second Life, Warcraft, Guild Wars or others, all have a downtime- scheduled & non-scheduled.

If all else is unsatisfactory, start your own!! From your answer I'm guessing you have the know-how and experience in something like this.

And yes- customer service is crap. Doesnt matter if it's SL or something else. I've had accounts that were messed up in other MMO's which took months to get unlocked or fixed. It's not just LL. They're all like that.

Better than paying bad money I suppose.

Keep in mind that there are a lot of people in SecondLife trying to rip each other and LL off.

Your legitimate support requests are mixed in with illegimate "let's see if I can get something for nothing" support requests.

And the massive volume of support requests where people don't even know how to articulate clearly what it is they're asking for support on, making it impossible to help them without wasting a lot of time trying to figure out what they're complaining about.

I'm not excusing the mess.. I'm just saying that if you want better support, we will likely have to pay more for it. As with anything, we don't get what we think is fair.... we get what the person we're paying thinks is fair, or we take our money elsewhere.