Would you *really* terminate your account if the tech issues aren't resolved properly

I'm experiencing all of the current tech issues, won't bother to list them yet again...but in reading through the forums, a lot of people are threatening to close accounts to *show* the Lindens they can't treat paying customers this way.

The things is, haven't we heard it all before? Now I for one, having submitted a support ticket regarding a huge inventory loss a couple of days ago and receiving a response telling me to relog, clear cache and so on ('cos I'd NEVER have thought of trying that on my own) am feeling like giving in. But what will it really take to make us leave?

I'm kind of wondering, while there's little else for us to do, what other people's views are on this. And can anyone help me with relocating coalesced items that vanished on attempting to rez them in an empty area of land (lag free)????

Cos the Lindens just suggested I 'try and rez them elsewhere'.

How exactly? I don't have them anymore....

A good friend of mine already did.

I've reduced my exposure to market conditions a great deal as well. If the owner of my sim was to pull out, I'd probably chalk SL off till I saw what happens with open sourcing the sims, because I am sure as heck not going to pay 300 a month and nearly 2k down for something that's not even guaranteed to let me log in on any given day.

I was reading over the SL book, they have a chapter you can read online.
It stated to put your items into one box and just leave it rez'd on a piece of land and it won't take up room in your inventory (apparently good for acting like a recycle bin).

In theory it sounded good so I attempted to follow their steps...

Not only did I manage to bring the sim down every time I tried, I ended up losing all my items.

I sumitted a ticket and outlined my steps (cache, relog, etc) and received a reply back essentially quoting the steps I had already taken, followed up by a statement that the inventory loss was my problem not SecondLifes.

Have you looked at cashing out?
Yesterday when I looked, it cost 1US to buy 186 Lindens.
To sell, they would give you 0.66US per 186 Lindens.

Right now I'm praying that the required restarts and rollbacks and heavens knows what else (I'm so not a techy) required to get SL back up and running again might somehow kick a data server back in time by a couple of days to when I had these items still.

If anyone at LL ever realises something needs to be done of course.

/me rushes off to read the latest update on the blog.

Arf

What I think we should all do...

Since our advertisements have been down all weekend, we should prorate our next weeks ad's to compensate and lower the Lindens classified income by about 30%. That might get their attention.

well, what you do is. you downgrade to a free account.
Unless you hold land on the mainland of cours ebut you can always get land on a private sim. I terminated my premium ages ago. Right after I never got my "first land" and the stipend issues. So now I'm one of them free account idiots but own a sim with my partners lol.

And my partners account still shows premium and not concierge like it should do...rofl.

Me to the Lindens can kiss my arse...they dont care neither do I...I refuse to buy Lindens from LIndex and Long ago got rid of my premium account..what pisses me off is I lost Linden this weekend rezzing shit that has now disappeared and I want money from them...Ok someone help me I am looking for a number to call them on the website and I dont see it I decided I"m off today I wanna call em and tell what a peice of shit they have here.

I would not cancel my account but I think many people have or would. The logged in over past 60 days figure is actually starting to slowly decrease. The past two months appear to be the first decline in logins in SL history. There are articles all over the web about the corporations (that were supposed to fund the next big SL leap forward) are leaving in droves.

http://www.latimes.com/business/la-fi-secondlife14jul14,1,3135510.story?ctrack=1&cset=true

I have a lot of time and money invested in SL. I certainly hope it can turn things around but it is clear it is heading in the wrong direction. I have, however, delayed plans of expansion of my business. I own an island and a large store. I was going to buy a second island for the designated purpose of running a race game I make and a tank game that I am making now. I have put off buying the second island because of...

Continued negative experiences with customer service (still lack 24 hour support even for concierge customers)

Ever worsening technical problems with teleports, people losing inventory they buy from me etc.

Increased price for islands (both initial cost and monthly tier)

And finally, I want to take a wait and see approach on what effect the ban on gambling will have on the economy. I am just not sure.


Hopefully LL will get things back on the right track and I can continue to make things that people enjoy while making a healthy profit as well. Only time will tell.

No, its time like this that I can go and do things that I no longer have an excuse to defer to another time...cleaning the oven and deep freeze

Oh, and to clarify my above point about customer service with an analogy...

I pay my cable provider $80 per month. Cable goes out about 3 or 4 times per year and they offer 24 hour customer support.

I pay Linden Lab almost $300 per month. My island often crashes multiple times per week (not to mention all the other technical problems). They offer limited hours and only Monday through Friday support. The biggest problem with that is that my business (like most in SL) usually does more sales on the busier weekends. Thus a major technical problem on the weekend can impact sales significantly.

Thus, I can not justify expanding to a second island at this time. If SL is going to continue to be so unstable, they at least need to offer 24 hour support.

Nah, I'm planning to invest even more money into SL (if only LL would take it)...can't really invest more time at this point, have to sleep and work sometime. It's been an incredibly frustrating weekend, but the technical issues will get sorted out. When things start glitching, I just stop messing with inventory or land or money, hunker down, and follow the blog and the forums. That minimizes my losses.

Besides, I'm on SL for the people, not the money. It's a hobby -- I don't expect to make money from a hobby. But I'd hate to leave my friends.

I didn't terminate my account but I certainly changed to basic account. When their issues are fairly resolved or another similar game shows its face I will stay basic. I have made some real life friends in my SL life and out of sentimentality, will stay in game. However I do not play much any more and certainly will not pay monthly for issues grief.

Lindens provided us a place to come and enjoy. We have to understand that issues will happen with a large amount of people, nothing in the world works perfect and never will.

We made a choice to come to Secondlife on our own, no one twisted arms for anyone to join this game unless it was a friend of a friend of a friend.

People threatening to quit because they don't get their way or out of frustration is just not the answer.

If you really want something bad enough, go to college learn programming, think up ideas put them to use and do a better job. nine time out of ten you to will be faced with the same issues as everyone else does in a company or programming fields.

Sit back, relax and wait until its half way decent. Again no one forced anyone to be here you are here by choice, and you also have a choice to not let the door hit you on the rear on the way out.

Use larger numbers. If you're only buying or selling $1 worth, the $0.30 base transaction fee becomes significant.

Yes. I am considering doing exactly that.

I'll keep paying tier as long as I have hope things may improve.

I never expected SecondLife to be perfect or faultless... this is a weird world with it's own types of natural (and unnatural) disasters and storms.

Whether it will survive... or collapse under it's own weight... is still uncertain.

As long as I am enjoying it, I'll stick around. So far the technical problems have been a nuisance but not a deal breaker. If that time does come when it stops being fun, I will just logoff and never return, no hard feelings. I have nothing to lose.

sticking to the end, paying good money to kill time and so far my lil piece of no where didn`t get affected by yesterday and todays issues so i`ll keep this place to kill time untill it can`t kill anymore time and try some of my crazy ideas


1 word, ROTFLMFAO

Would I terminate my account? Not quite.

But I *did* just sell all my land, cash out all my Lindens, and downgrade from Premium to Basic, because of the technical issues.

I sold all my land, cashed out and downgraded to basic a couple of months ago because of technical problems and the circle-jerk of LL support.

My probs started with 1.14 viewer upgrade and I called it quits when even after 1.17 I still could not stay in SL more than 2-3 minutes.

So the answer is yes. I would terminate my account. And the only reason I'm even here now writing this is because basic is free. If they started charging for basic access I would terminate my account.

The only thing keeping me in this game are the relationships I have made. I have no loyalty to Linden Labs or their product and I am greatly disenchanted by these constant crashes and technical issues that are increasing in frequency, not diminishing.

I built a club a couple of months ago and have since gained 40 employees. I have established friendships and trust with those people. Sure, many of you are ready to ask me, "How can you have any *real* loyalty to them when they are just random people you have met on the internet?" Well, that's not easy to answer. It's just in my nature not to want to let people down and to honor my commitments. Together we have built an environment that is fun and that we all call home. If I walk away now, those people will be hurt. Sure, they will all move on to other clubs or what have you...but more than half of them have already told me, "Gaven, if you weren't in this game, I would have no reason to continue playing." That is the kind of loyalty they have for me...and that loyalty is reciprocated back at them by me.

If you think about it, half of 40 people...that's a lot of people who would leave (at least who have vocalized they would leave) if one person left the game. Now, think about how that kind of thinking may affect SL as a whole. Some people are loyal to LL (I would say less people rather than most people…just as a guess). Most people, I would say, are loyal to the friends they have made in the game. If another game came along that was more stable than SL and offered more or less the same features, it would take nothing for these people to all stand up and say, "*F-U* LL! Let's all go to X-New Sim and rebuild on a better platform!" The masses may not leave all at once, but once other SL players started hearing back from the people who left SL for a better game, they would be tempted to leave as well.

LL needs to pull it together. I stated my grief with the technical issues in another thread. Often times, goody do-gooders who have their lips permanently attached to LL’s rectal area would interject on the thread and say, "Oh, well, LL has awesome techs and they know what they are doing and yadda friggin' yadda." Uhhh...no. I think this last week is clearly demonstrative that they are good at one thing - making something bad even worse and even more unstable. I have never ever heard of another "successful" online game that increased in technical issues as time went on. I think LL's time is limited as is the loyalty of their member base. All it takes is the promise of something better and all those who are just as disenchanted as I am will collectively go where the grass truly is greener on the other side with the friends they have made here.

Until then, we suck it up. It is better to have crap than to have nothing.

Why cut off your nose to spite your face?

Closing your account doesn't achieve anything. We are just numbers in a world of millions of numbers. When we close our accounts, nobody upstairs notices. The only person who stands to lose anything is yourself...when you decide to return over a month later and not only have to fork out a $10 USD reactivation fee but find that your inventory has been wiped too.

Second Life is just an entertainment product for the vast majority. If you don't like how it's going and have no business ties to keep you in-world, then just log out and don't come back. You can always return later to see if it's improved, and if it hasn't..well, you get on with doing other things in your life.

Not true. While I do not know the numbers of premium account holders, let's pretend that of the "8+ million" accounts out there that 1/8 are premium account owners. That is 1 million people who pay $10 a month...which is $10 million. Now, let's say in two months time a new and improved sim launches that is vastly superior to SL and also charges $10/month to play. In four months time, SL loses 500,000 of those premium subscribers to another game. That is $5 million per month they are losing...and those numbers are quickly plummeting as word gets out about the new sim that rocks. Sim owners start trying to sell their $1600 sims...nobody wants the sim because the game is failing and there is no future in SL...so they have to sell their sim for $300 or less...more bad feelings are incurred...etc.

Sure, this may be the "doomsayer's" version, but it is very much the reality of how games fail either do to a superior product being launched or by player discontent. The people upstairs will not notice $10/month being gone...if one sole person leaves. They will miss $5 million per month (or more) if people leave in a mass exodus because the company could not collectively get their poo together and make a stable platform, which...seriously...is absolutely ridiculous for a game not to be stable after years of being no the market.

LL will dig its own grave with their lack of ability to stabilize the environment. When a better game is launches, people will leave SL, in droves, and LL will be left with few loyal players...and the project will eventually sink - UNLESS they can fix all of these issues and actually make improvements to the game without injecting more problems.

Why yes. Yes it is. Let's look at the question agin..

"Would you *really* terminate your account if the tech issues aren't resolved properly."

Downgrading from premium and tiering down does not equal "terminating your account".
Even free basics can terminate their accounts. My 'truth' doesn't rely on some hypothetical scenario either; just this:

"It makes no sense whatsoever to close your account, and lose all the stuff you've ever purchased, when logging out for good is free."

You are backtracking on what you said, and you are still wrong. Let's disect what you originally said...



"Closing your account doesn't achieve anything."

Yes, it does. It achieves sending LL a strog message that customers are dissatisfied. Individually, no...it does nothing. En mass, YES...collectively, it achieves a message.

"We are just numbers in a world of millions of numbers.

Narrow-minded and narrow-scoped thinking is what this is. Yeah, YOU are an individual. WE are collectively millions of pissed off users and subscribers. Let's look at this another way...if one person is killed in a Muslim attack, who cares...according to your thinking...right? It's just ONE person...no biggie. Now, what if millions are killed in the same kind of attack? According to you, each one individual still does not matter, which is false. Collectively, we are many and the more that leave the stronger of a signal will be sent to LL.

"When we close our accounts, nobody upstairs notices."

You are a fool if you think all numbers related to this game are not tracked.

"The only person who stands to lose anything is yourself...when you decide to return over a month later and not only have to fork out $10 USD but find that all your assets have gone."

Again, you are wrong. Look at my example. You are thinking on a narrow-minded ME ME ME level. You need to realize there is a WE WE WE level that will drastically affect LL if WE collectively close out our premium accounts and bail on our sims. Where is their revenue then? How are they going to pay their staff? How are they going to run the machines?

You need to stop thinking on a ME level and start looking at this on WE scale.