Word from a vendor to the public.

Just one of my rare rants, sorry to make you read this nonsense.

Ben,

First of all, thanks for your note. We always appreciate hearing from customers… even if we’ve done something that doesn’t make them happy, it helps us a great deal.

We worried a lot about Roasted Veggies and what the reaction would be. The reason they disappeared in the first place is because so few people actually ordered them, and the amount of prep time and waste (because they’d sit too long and we’d have to throw them out) stopped justifying keeping them on the menu years ago… but because of the few, and outspoken, customers who lived on them, we kept them in place. You are now the 7th person that has written about this loss since we took them off three months ago (not including a handful of our employees who are also quite upset).

From a purely business standpoint, it didn’t make any sense to keep the Roasted Veggies. From a customer loyalty standpoint, however, your note (and the others like it) makes me want to get them back on the menu tomorrow! The challenge we always have is balancing the two… you would be amazed at the number of requests we get on a weekly basis from our customers - obviously, we can’t accommodate everyone, but we do listen to everyone, and consider what they say carefully.

I don’t know how this will turn out in the months to come. I know I can’t promise they will return unless we start hearing overwhelming feedback that they must. We’ve taken items off in the past and had no choice but to bring them back (ie. Buffalo chicken is best example where it felt like a riot was about to take place)… so far, this hasn’t been one of those items.

I hate to even suggest trying the tofu, if you are in fact a vegetarian. My wife is, and that’s what she gets religiously. It’s not your standard tofu, it has spice, flavor, and people love it!

Other vegetarians will get the fajitas, though I agree with you are far different than the Roasted Veggies.

And finally, others will just get any of the items we sell “as is”, which is to say without chicken or steak. Most of our menu items start vegetarian, and only when you add chicken or steak do they become otherwise.

I am sorry I don’t have the answer you are looking for. To try and make up for this, and to give you a few visits on us to possibly find something else that gets you excited, send me the 16 digit code on the back of your Boloco card (you can pick one up if you don’t have one, and send it to me then) and I’ll add some Burrito Bucks on there for you to use. It’s the least we can do, and maybe you’ll find something that works. If not, we will hope that something we do in the future brings you back to our restaurants - we have sincerely appreciated your business and hope we’ll find a way to earn it back soon.

Cheers,

John

Also, does that website offer the letter that was sent to the restraunt? If so was it insulting and childish? Because it sounds to me like this owner recieved a civil letter.

I agree with you Bo, and with Enebran too. I've been pretty lucky and have had very few rude customers, but every now and then it happens. I wish everyone was patient, polite, and understanding. Having said that, I've found that me being polite, accomodating, and doing what I can to make the person happy regardless of their demeanor is always the best and most effective way to handle it. I think sometimes people get preemptively upset based on an assumption that they won't receive good service, and then when I miss an IM or I'm gone for a couple of days they get doubly mad because it's like a confirmation of that original assumption. Those people are usually the ones who are most surprised (and appreciative) when I do what I can to make things right.

You've hit it on the nose, Chip. Carbon copy for me.

And then I get this one prick, who isn't even a customer who threatens to "recreate" my work if I don't help him with a modification to my werewolf. He then goes off on another tirade about how he's going to ruin my avatar business because he has "Friends" and he'll tell everyone about how I (refused to be cheated by a diaper wearing furry schmuck) er I mean, wouldn't help him after he was rude, arrogant, and demeaning towards me. Guess I Should thank him for the extra advertising as I sold more avs that weekend than any other.

People please remember. SL content creators are people.

I always stated this very clearly beforehand. I would work with an upset customer to try to get them a product they could live with. But in the end, the policy had been stated ahead of time - No refunds on no-transfer objects. It's just me giving the product away for free.

Mind if I present you with a situation?

Let's say there was a problem with the vendor, and someone who thought they were buying product "A" and ended up buying product "B" because they both (inadvertently) had the same description. We're talking a real problem, one that you actually had to fix in the vendor. Would you give them a refund, even though you couldn't verify that they actually deleted the no-transfer object?

One of the BIGGEST problems I've had is people buying one of my prim avs, and getting the wrong gender (Since male and female are sold seperately).

In all honesty, the way your vendors are set up, they're pretty hard to figure out sometimes. I've seen people pick the no-mod version instead of the mod version, and I've helped people find the right av in your vendors a couple of times when they just couldn't navigate them.

It's never happened, I'm pretty carefull about how I set up my vendors.