Is this bad buisness part two :-)

HeavyMetal read above post
Did you read my posts ?

I understand Hose Queen. I am loved by those who know me personally and thats enough for me

*Hugs Jonquille

Thanks

To the issue in general... As a merchant, I wish it were easier to tell who was trying to screw you and who wasn't, but the fact is, there's no real way to tell. That's why merchants put their policies up in the first place. We don't know the character of each individual customer, so sticking to a posted policy is no personal insult to the customer. I usually err on the side of happy customers, but it's turned around and bitten me in the ass on more than one occassion. This makes it that much harder for each honest customer that comes later.

If you want to blame anyone for merchants sticking to policies, blame the cheats, thieves and scammers who have forced the merchants to come up with those policies in the first place. SL is a game or toy to many, but to many it's also their rent for the month.

Some responsibility has to lie with the customer. Pay attention to posted notices. Pay attention to posted permissions. Pay attention to what you're buying. If there are no policies or permissions posted, and the item you're purchasing is misrepresented, then and only then does it become the merchant's fault.

What a guy.....

Yer my Hero!!!

The flip side of this (even though I do not know the OP) would be to ban you from all my shops just to avoid someone who will ban on principle rather than an acutal problem that occured in your own shops and not someone else's. Catch my drift?


This does not mean I will actually ban you. I'm just making a point.

YAY! i'm Banning EVERYONE from my Gallery! i do not trust any of you!

I want to say that maybe I didn't state what bothered me in a way that was understood clearly so her goes.
It wasn't just the fact that an (exchange being all that was asked for not a refund)
It was the fact that my friends character was immediately questioned.Me knowing what the situation was I thought explaining that was suffecient. It was just to make a statement that someone was trying to take her just hit me totally the wrong way.When this has happened and it has only been maybe twice never ever was there a credability issue brought up.I think as well if my friend hadn't been so upset herself maybe I wouldn't have either .... maybe She was hurt and so was I being a very close friend of hers (knowing her personally in RL) anyhow I will say i do like a bit of controversy and have enjoyed these threads.

I just hope that your friend understands it was no insult to her personally. The things the merchant said were most likely to explain why the policy existed, rather than to explain why she didn't give an exchange in that one case. I don't know the merchant involved personally, but I do suspect that she probably has her policy posted for this very reason, since most merchants do. From my own experience, when I refuse to give a refund or exchange on something, it has nothing to do with the person, but rather with the situation.

The copy no transfer is a catch 22 in itself. I don't need nor want several copies of hair.
I put on an outfit and they maybe a mismatch or may not so never can tell what hair I'll wear. Only thing i can see is that hair makers don't want a transfer to other avies and or want people to be able to copy hair to several folders neither of wich i choose to do.
And yes I see that there could be the (i'll buy a pack of 5 hair send it to my other alt thing as well)But yes in the end every store owner reserves the right to set any policy they wish.
Should exceptions be made of course.

Personally, I prefer Copy/No Transfer on hair. Anything I may want to color, mod, or resize on, I would much rather have Copy on than Transfer. I don't want to be stuck out the money for some hair I tried to adjust and ruined. I'm not worried about reselling or giving away the item, but rather being able to rez a new copy if I ruin one. I won't buy hair that's No Copy or No Mod.

I was asked how do i know she isn't just looking for a freebie ?
That says to me she went in with the intent to buy one set of hair and get one free. And that we were lying when we told what the situation was. I myself had just spent 800L on 4 sets of hair and woulda spent more as well.

You know your friend, but did the merchant? Probably not. How else would you know she wasn't just looking for a freebie if you didn't know her? You need to forget the fact that you're friends with this woman, and try and look at it from another point of view. Unless the merchant said, "Oh, I know her, she's a thief!" then you're taking it far too personally.

I did look at it from a point of veiw as to what I as a merchant would've done.
Myself I woulda just given them what they wanted and hoped for the best.
Especially if it was a positive cash flow buisness if not I wouldn't stay in said buisness.
The harm here i guess is the possibility of someone getting some freebies.
thus potentially harming buisness.Being taken advantage of. who really knows maybe buisness would be so good what would it matter. i really don't beleive everyone would start coming in doing that most people are honest IMO.

Jonquille BTW your a sweety love the convo
I see the point about moding hair. If i like it i don't touch it being that it would look rather bad after may hands went through it

I don't FEAR being tested at all. I've stated my own shop policies in other posts and I never mind not only giving refunds but talking with people to make sure they get the best deal they can on my services. In fact if someone started a better business bureau of some kind in SL (something I haven't time for unfortunately) and THEY wanted to test me as a means of adding me to some list of honest shopowners I'd be fine with that.

Had you come to my store and tested me, you'd have likely gotten a pleasant response and walked away happy. However it would be after you told me it was a test I'd have become annoyed... not because I was worried about passing, but because you had wasted my time. If I take time out of my day to help a customer I'd expect them to be a REAL customer.

I am a real customer and don't make a habit of doing this it was only to get an unbiased point of veiw for reference. my first and last time of ever doing this BTW.

BWAHAHAHA really? You might want to change your profile IW cause you blunty say you perform them. BWAHAHAHAHAHAHAHA

Pretend play is a part of SL and I just play as one and thats how I like it

I think the flip side of this is avoiding a shop cause a friend had a bad experience at that shop.

You didn't have the actual problem with the merchant, your friend did. So why avoid the merchant?

Frankly, I don't blame Beau for banning the OP from his shops. He's basing his decision on the OP's actions from starting two threads on the subject to posting excerpts of private conversations between the merchant and herself. If Beau rather ban the avi than to deal with a potential troublemaker, why not?

This is no different than credit scores, where lenders look at people's payment history and make decisions based on customers' past behaviors towards other lenders. Beau is just looking at this person's behavior and making a business decision based upon that.

Umm... I think you may be a bit confused here. It wasn't my friend.

If that is what Beau wants to do it's up to him. My point was the way he worded his post made it sound like he was banning someone more out of spite than anything else.

Why is it that everyone -assumes- that the person they are replying to has no business sense or can't see the reasonings behind decisions? Well... ok... not everyone, but an awful lot of people on this forum do exactly that. They don't stop to think that maybe, just maybe, the person they are replying to may actually own or manage a business in RL. Not everyone is an employee. Some of us are employers.

No, I was giving friend as an example. If you had a friend who had a bad experience with a merchant, you'd avoid that merchant right? What's the difference between that and a merchant not wanting to do business with someone who has acted appallingly towards another merchant?


I dunno that he banned out of spite. Maybe he posted that he banned out of spite, but the actual banning itself sounded like a business decision. Frankly, I wouldn't be surprised if the OP found herself banned from many shops after this. Especially with the prospect of having excerpts of private conversations posted publically, many people wouldn't want to deal with a person who does that and who can blame them?



Yes, you may be an employer of millions but I responded to what you wrote; not to what I assumed you were or were not.

Totaly off topic here:


katykiwi, this is not the first time you responded to one of my threads with an insult on character. Do you think it is not obvious what you are trying to do when you do this?

In real life I spent many years doing outside corporate sales, and one of the golden rules to sales is, never bash your competition with words, it only ends up making you look like a spiteful liitle dirt digger in the end.

The funny thing is, it makes me feel as if you guys are somehow threatend by me or something. I have no idea why you would feel that way since I operate on a much smaller scale than you. Not to mention the high respect I have for Abramamanmations, and the quality, always original work done over there.

Back on topic.

I didnt really ban anyone. I viewed it more as a humorous comment to get a point across. Taking personal business to a public forum is never a smart thing to do. The way you handled yourself on this forum, doesnt lead me to believe you handeled yourself with this vendor in a respectable manner in private also. To gain something your not really entitled to, sometimes requires some brown nosing and sugar. You seem like you came across with demands and threats.