make us happy, and then...we have nothing to bitch to them about
HAHAAAAHAHAHAHAHAHAHAHAAAAAAHAHAHAHAHAHA
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Linden Response To Ongoing Problems |
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Chronic Skronski
SL Live Musician
Join date: 23 Jun 2006
Posts: 997
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07-22-2006 16:59
HAHAAAAHAHAHAHAHAHAHAHAAAAAAHAHAHAHAHAHA |
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Foolish Frost
Grand Technomancer
Join date: 7 Mar 2005
Posts: 1,433
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07-22-2006 17:01
No, I know exactly how bad things are, and I know what its likely like in the offices there right about now. I have worked in the game industry on MMORPGs for many years. I know what the stress is like. I know the workload. I know what happens in the office when everything goes bad and your players are yelling for your heads in forums. I have been on that side of things far too much to not know exactly what is likely going on at LL these days. Knowing what it is like is why for 2 years you haven't seen me do much...or maybe any...complaining. I often go out of my way to help explain the situation behind the scene to others. I have been called a fangirl and a LL apologist several times because I understand how easy it is for things in a complex system like this to go wrong. All the more reason to recognize that something really bad is happening right now. If I and many of the usual suspects in this thread that are normally not known to complain are complaining...the situation is not looking good. But, stress in the offices is no excuse for poor communication to the player-base. yes, I know most game compoanies are known for horrible communication to their players, but just because my bosses have failed to do what was right doesn't mean I agreed with it. Communication is key. Lack of communication and impatient and rude LL employees are not helping the situataion. And as stated in another thread...it is never acceptable for an employee to be rude to customers, no matter how bad the stress or how fucked the situation. Aye. No one can question that a lot of somethings broke in this release. I just have a feeling the silence we're hearing is not the silence of not caring, it's the silence of them all running about trying to fix it and unwilling to say anything until good news is in the offing. |
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Wrom Morrison
Validated User
Join date: 15 Apr 2006
Posts: 462
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07-22-2006 17:05
I have seen 4 different reports this morning about 4 different Lindens acting this way today. And some of them are Lindens I would not have expected to behave this poorly. I understand stress...but the conversations I am seeing are beyond unacceptable. Could it be that the old Lindens we knew are being outsource and or replaced by people who work 24/7? Thus the recent Linden responses by X Linden being non-consistant? Ps: Hana "Flower Girl" Timtam, please change the font color you use, I can't read that creamy violet stuff. |
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Kristy Cordeaux
Registered User
Join date: 13 May 2006
Posts: 94
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07-22-2006 17:05
You probably new a need computer, Kiamat. I can't believe you wasted LLs time with your personal issues. Do you think they're there to tend to your performance issues and provide customer service? I knew there would be an entry like that. Always is.. Why are you people that dont have the the Quadruple Core 50GHz, Quintuple Video Cards, 100 Terabyte Hard Drive etc.etc., like i do, in SL anyhow etc. etc. _____________________
eMachines T5010, but modified to: 2.30Ghz AMD Athlon 64x2 Dual Core processors, NVIDIA GeForce 6150 (128 MB). 250GB HD.
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Fmeh Tagore
Just another fat guy
Join date: 12 Jul 2006
Posts: 670
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07-22-2006 17:07
Maybe there's something wrong with me... but i don't think anything the Linden said was "rude". If anything i think you (Kiamat Dusk) were not being at all "helpful". You weren't providing much detail to the Linden at ALL. You claimed your problem is happening "everywhere" and like the Linden told you if the problem is really happening to you in every single region you try... it's very likely to be YOUR issue and not something with SL. You didn't even tell the Linden =specific= sims the problem was happening in. You claimed it was happening to other people. Yet you didn't give the Linden any specific names of any other people claiming to have the same problem. You claimed that your bandwidth was "fine" yet when the Linden asked you what your bandwidth speed was you claim you are at a hotel so you don't know. SO! How can you say it's "not your bandwidth" when you don't even know what the hotel's max download speed IS?? You claim this wasn't an issue for you =until= the update. Have you been living in that hotel since =before= the update? If not - maybe your real home bandwidth and the hotel's is DIFFERENT. To me it rather seems like you were wasting a Linden's time since you didn't provide any sort of helpful information to the Linden trying to assist you. How long, exactly, should the Linden stand around waiting for you to provide some sort of information that might actually allow them to help you? 10 minutes? 30? and hour? Actually, now that I re-look at it, I think you're right--however, the person helping should have known that many people like Kiamat don't know how to check their bandwidth. _____________________
http://slurl.com/secondlife/Black%20Iron%20Rose/55/251/22
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Foolish Frost
Grand Technomancer
Join date: 7 Mar 2005
Posts: 1,433
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07-22-2006 17:08
I knew there would be an entry like that. Always is.. Why are you people that dont have the the Quadruple Core 50GHz, Quintuple Video Cards, 100 Terabyte Hard Drive etc.etc., like i do, in SL anyhow etc. etc. Er. I think Gabe's being sarcastic... |
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Yiffy Yaffle
Purple SpiritWolf Mystic
Join date: 22 Oct 2004
Posts: 2,802
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07-22-2006 17:09
The names have been changed to protect the guilty. Never have I ever been treated so rudely by a Linden. [11:28] Kiamat Dusk: Ok, I'm bouncing around like a pinball...it's going from day to night to day...my bandwidth is fine...WTF is going on!?!?! [11:39] Linden: Bouncing how man? [11:39] Linden: This happens all the time? [11:39] Kiamat Dusk: It's like I'm getting hit with a push script, but it happens everywhere. [11:40] Kiamat Dusk: And it's not just me. [11:40] Linden: Okay, if it happens everywhere, it can't be the regions or SL. you know that right? [11:40] Kiamat Dusk: This isn't like stuttering with low BW...I'm literally bouncing all over. [11:40] Linden: right [11:40] Linden: So I know you know what you are doing so...what is your ISP download speed? [11:40] Kiamat Dusk: I'm not the only one it's happening to. [11:41] Linden: Kiamat [11:41] Linden: I dont have all day man [11:41] Kiamat Dusk: I'm in a hotel, I don't know what the max speed is supposed to be. [11:41] Linden: You want help? [11:41] Linden: I need you to find out [11:41] Linden: Because I assure you, thats the problem [11:41] Kiamat Dusk: Ok. If you say so. I was fine before the update. [11:42] Kiamat Dusk: People I'm with can't move at all. [11:42] Kiamat Dusk: Or are bouncing. [11:42] Linden: Have a nice day [11:42] Second Life: Linden has left this session. [11:42] Kiamat Dusk: But ok. Yeah, that was helpful.  -Kiamat Dusk If a linden was rude like that to me, not only would i abuse report them, i would email [email]support@secondlife.com[/email] and phone them up about it and get that person fired. Thats no way to treat a customer, paying or not. _____________________
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ZsuZsanna Raven
~:+: Supah Kitteh :+:~
Join date: 19 Dec 2004
Posts: 2,361
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07-22-2006 21:13
Maybe you don't understand just how bad things have got. Together with all the additional workload of the flood of underage griefers, this update has generated some horrendous problems. Yes we do understand, which is why we are all pissed off. We weren't the ones who created the problems. _____________________
~Mewz!~
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ZsuZsanna Raven
~:+: Supah Kitteh :+:~
Join date: 19 Dec 2004
Posts: 2,361
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07-22-2006 21:14
Aye. No one can question that a lot of somethings broke in this release. I just have a feeling the silence we're hearing is not the silence of not caring, it's the silence of them all running about trying to fix it and unwilling to say anything until good news is in the offing. If that were the case then why haven't we been communicated that... _____________________
~Mewz!~
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Gabe Lippmann
"Phone's ringing, Dude."
Join date: 14 Jun 2004
Posts: 4,219
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07-22-2006 21:31
I knew there would be an entry like that. Always is.. Why are you people that dont have the the Quadruple Core 50GHz, Quintuple Video Cards, 100 Terabyte Hard Drive etc.etc., like i do, in SL anyhow etc. etc. In SL? Hardly. I'm running a TI994A and I can't even get to these forums. I have to phone this over to my buddy's wife, who does the posting for me. Any concerns with my posts should be referred to Jon's Wife over on Belmont Ave. EDIT: and what Zsu said. _____________________
go to Nocturnal Threads
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Lynn Kukulcan
Registered User
Join date: 7 May 2006
Posts: 149
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07-22-2006 21:36
I knew there would be an entry like that. Always is.. Why are you people that dont have the the Quadruple Core 50GHz, Quintuple Video Cards, 100 Terabyte Hard Drive etc.etc., like i do, in SL anyhow etc. etc. I've been whining about the multibillion dollar computer owners for some time now. Good to see I'm not the only one who is less than happy with them.  |
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Lynn Kukulcan
Registered User
Join date: 7 May 2006
Posts: 149
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07-22-2006 21:39
In SL? Hardly. I'm running a TI994A and I can't even get to these forums. I have to phone this over to my buddy's wife, who does the posting for me. Any concerns with my posts should be referred to Jon's Wife over on Belmont Ave. EDIT: and what Zsu said. I'm using a TRS-80. Does this compare? |
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Kiamat Dusk
Protest Warrior
Join date: 30 Sep 2004
Posts: 1,525
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07-22-2006 22:54
Maybe there's something wrong with me... but i don't think anything the Linden said was "rude". If anything i think you (Kiamat Dusk) were not being at all "helpful". You weren't providing much detail to the Linden at ALL. You claimed your problem is happening "everywhere" and like the Linden told you if the problem is really happening to you in every single region you try... it's very likely to be YOUR issue and not something with SL. You didn't even tell the Linden =specific= sims the problem was happening in. You claimed it was happening to other people. Yet you didn't give the Linden any specific names of any other people claiming to have the same problem. You claimed that your bandwidth was "fine" yet when the Linden asked you what your bandwidth speed was you claim you are at a hotel so you don't know. SO! How can you say it's "not your bandwidth" when you don't even know what the hotel's max download speed IS?? You claim this wasn't an issue for you =until= the update. Have you been living in that hotel since =before= the update? If not - maybe your real home bandwidth and the hotel's is DIFFERENT. To me it rather seems like you were wasting a Linden's time since you didn't provide any sort of helpful information to the Linden trying to assist you. How long, exactly, should the Linden stand around waiting for you to provide some sort of information that might actually allow them to help you? 10 minutes? 30? and hour? 1. Look at the timeline. Had he not dropped off in a snit I would have happily provided him with all the names of the sims I had visited as well as the names of the other people who were having the same problem. And judging by the number of complaint threads in these forums specific to this update many of them similar in nature to mine-one might be inclined to think the odds are stacked against LL. 2. I've been living in this hotel, in this same room for over a month now. Well before the latest update. And I repeat-I was fine. Again. I would have been more than happy to provide Mr. Linden with all the details he wanted had he given me a chance. I'd also like to point out the fact that I went to Live Help-not to the Linden himself. I was trying to start a the first rung because I knew the Lindens were likely overwhelmed. Please note that it took ten minutes to get a response. And, yes, I do know how to check bandwidth. Moreover, my SL window has little meters up top for framerate and what not and they were not pegged out when I was having trouble. Add to that the fact that when I decided to post this thread I was still running SL. My pages were loading just as zippy as they always do, yet supposedly SL was throttling what little bandwidth my connection could eek out. 3. The big difference between Mr. Linden and me is that he is getting paid to be here while I am paying to be here. All that said, this is the first instance of poor customer service I've experienced from LL, which only makes it all the more shocking. -Kiamat Dusk _____________________
"My pain is constant and sharp and I do not hope for a better world for anyone. In fact I want my pain to be inflicted on others. I want no one to escape." -Bret Easton Ellis 'American Psycho'
"Anger is a gift." -RATM "Freedom" Eat me, you vile waste of food. http://writing.com/authors/suffer |
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Kiamat Dusk
Protest Warrior
Join date: 30 Sep 2004
Posts: 1,525
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07-22-2006 23:01
Actually, now that I re-look at it, I think you're right--however, the person helping should have known that many people like Kiamat don't know how to check their bandwidth. I'm curious as to just what type of person you think I am and what vast well of personal experience with me you're drawing from to gain this insight. -Kiamat Dusk _____________________
"My pain is constant and sharp and I do not hope for a better world for anyone. In fact I want my pain to be inflicted on others. I want no one to escape." -Bret Easton Ellis 'American Psycho'
"Anger is a gift." -RATM "Freedom" Eat me, you vile waste of food. http://writing.com/authors/suffer |
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Kiamat Dusk
Protest Warrior
Join date: 30 Sep 2004
Posts: 1,525
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This Is How It Should Be Done
07-22-2006 23:51
Armed with the previous experience and a foreknowledge of the necessary info that the previous Linden couldn't be bothered to wait for, I approached Live Help again.
[23:25] Welcome to Live Help, where volunteers help their fellow residents with questions about Second Life. Please enter your question to begin, and then allow a few moments for available helpers to respond. Please do not close your Live Help window until you are finished. If your question is not answered, please try again later or check www.secondlife.com/support. Please note, unless the person responding has the last name Linden, LIVE HELPERS ARE NOT LINDEN STAFF MEMBERS, and answers should be considered unofficial. [23:28] Kiamat Dusk: Hi. My current bandwidth is between 119-125kbps, my packet loss is all over the place. Jumping from 0.5 to as high as 54. [23:28] Kiamat Dusk: Currently the packet loss average is about 1 [23:28] Kiamat Dusk: Is this acceptable or do I need to look at connection issues? [23:30] Linden: Hi [23:30] Kiamat Dusk: When I move my BW stays the same, but my FPS drops to 6.5 aand my packet loss spikesas well. [23:30] Kiamat Dusk: Hello. [23:30] Linden: ideally packet loss should be 0.0 [23:30] Linden: 54 is very lossy and will impair performance [23:30] Linden: as data needs be retransmitted [23:31] Linden: most likely cause is a connection issue somewhere between your PC and SL [23:31] Kiamat Dusk: Could it be my firewall? [23:31] Linden: are you using any form of wireless connection? [23:31] Kiamat Dusk: No. I've got a wired connection. My wireless is turned off. [23:32] Linden: ok, may be an idea to contact your isp, you could perhaps supply them with a traceroute if you know how to do that? [23:32] Kiamat Dusk: I don't. Is it a command from the run prompt? [23:34] Linden: yes [23:34] Linden: open help-about second life [23:34] Linden: and note the region you are in it will look something like [23:34] Kiamat Dusk: Done. [23:35] Linden: sim1224.agni.lindenlab.com [23:35] Kiamat Dusk: Got it. [23:35] Linden: then in your run box type: cmd to get a command prompt [23:35] Linden: and typoe the following (substituting your sim address) [23:35] Linden: tracert sim1324.agni.lindenlab.com [23:36] Linden: oh and press enter after of course! [23:37] Kiamat Dusk: hahaha [23:37] Kiamat Dusk: It's coming up now. [23:38] Kiamat Dusk: Actually, you can just type tracert (sim addy) into the run window. FYI. [23:38] Kiamat Dusk: Ok, so I just pass this info to the ISP? [23:39] Linden: yes that should heklp them determine where the weak link is [23:39] Kiamat Dusk: Hmmm...stupid window won't stay up. But I can keep bringing it back. Ok, last question is 120-150kbps acceptabl BW? [23:40] Kiamat Dusk: Or should I ask them to open the bottleneck? [23:41] Linden: depends where you are [23:41] Linden: that would be reasonable for me from ******, I get less than that actually [23:42] Linden: so its governed by distance (spped of light) etc as well as quaklity of connection [23:42] Linden: I typically get around 200ms [23:42] Linden: but 0.0 packet loss [23:42] Kiamat Dusk: Ok, so BW is ok. But FPS is in the single digits and packet loss is abyssmal. [23:43] Kiamat Dusk: I'll call the ISP and see if they an fix this. [23:43] Linden: nods - fix the packet loss likely will fix the fps [23:43] Linden: good luck  [23:43] Kiamat Dusk: I appreciate all the help. [23:43] Linden: np probs! _____________________
"My pain is constant and sharp and I do not hope for a better world for anyone. In fact I want my pain to be inflicted on others. I want no one to escape." -Bret Easton Ellis 'American Psycho'
"Anger is a gift." -RATM "Freedom" Eat me, you vile waste of food. http://writing.com/authors/suffer |
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Chance Abattoir
Future Rockin' Resmod
Join date: 3 Apr 2004
Posts: 3,898
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07-23-2006 05:00
I'm using a TRS-80. Does this compare? I use 38 Commodore 64's reassembled and powered by a Ming Mecca chip vacuum sealed inside a souped up aquarium I keep on my wall. In case you're wondering, I still lag even with this awesome setup. _____________________
"The mob requires regular doses of scandal, paranoia and dilemma to alleviate the boredom of a meaningless existence."
-Insane Ramblings, Anton LaVey |
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Misty Bao
Registered User
Join date: 2 Jul 2006
Posts: 62
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07-23-2006 05:15
Lets hear it for Grouchy Smurf becoming a Linden!
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