Poor Leadership

It's no wonder the Resident Moderator program is having so much trouble.



Jeska's response to the trouble is intensely disappointing. Rather than take responsibility for the inconsistency of the approach or lack of preparation in execution, she spends a very long post accusing the forums at large of being impatient, unfair and quick to anger. I saw a lot of excuses made but no admissions of rough spots.

I think a true leader would have said something along the lines of "Listen, this thing hasn't gone on perfectly. It's new. Please direct your frustrations at me and the community team -- we could have prepared a little better. Please don't take your anger out on the Resident Moderators. They're just trying to help us help you, the community."

We didn't get that, though.

We get Jeska scolding us, telling us we've been bad little monkeys who need to be better if we're going to have this whole thing work.

There will always be friction to change. But when you have some of the company's staunchest supporters turning on their heels to say "Oh, hell naw. This isn't cool," that really should tell you something. We have people who NEVER agree with eachother all saying basically the same thing: This is a half-baked, non-working solution.

The reception and perception of this event is directly related to the presentation and execution rendered by the community team, with Jeska holding the flag. That we have seen such astonishing rejection of this idea comes down to how they got the job done. Obviously, this mechanism is not serving our needs.

The solution is to take ownership of that reality. Not to accuse the community of being unworthy of this grand new idea. The half-hearted suggestion to keep the feedback coming is completely contrary to the rest of the post, which rejects the feeling of ill-will and discontent that have necessitated its posting in the first place.

Perhaps we should take it to mean, "Keep the feedback coming until it matches what I want to hear."

While I have been pretty amused by the entire event, I could not help myself from commenting on this obvious lapse in leadership and shocking lack of ownership for a problem that was created by the community team. If the leadership of the community team is this lacking, how can we blame the resident moderators for their actions? Excellence flows from the top. The top really needs to get their act together on this.

Reaction not what you wanted? Must not have done it right. You can't make a salad and then blame it for not being a pecan pie.

I rarely read posts that don't include pictures, but in this case i made an exception. I feel strongly that:

a: we're rapidly approaching the dead horse event horizon.
b: there could have been a more considerate way of expressing your opinions; Jeska is a bot but she runs off a commodore 64, and i SWEAR they have feelings.
c: there should have been a pie option, PER COMMUNITY STANDARDS.

I GAVE YOU PIE AT THE END WHAT MORE DO YOU WANT OF ME SIR

I WANT THE RIGHT TO COMPLAIN THAT IT WASN'T A CHEESE PIE, DER HIPPY

Which side of the waffle is buttered today my friend?
The flip flops are so 1980s.

Hey Jeska.. my constructive criticism is dismantle the resmod program entirely. I t impedes confidentiality and causes angst.

While a bit harsh, I think this was well stated.

YOUR check bounced, as is becoming a regular, if irritating, habit, compadre.

Indeed.
Thanks for the support fanboi.

it jumped the shark for me when the attacks got personal. /shrug.

ooh please linkie. Did you get a spankie too?

* bans Taco from the SLuniverse forums as a precautionary measure to prevent him from making any future "jump the shark" references there, which would disrupt the delicate balance of ranting and posts about Rollercoaster Tycoon cracks. *

PS - Enabran, though harsh, well said. Lecktor and Taco, GET A ROOM.

Sorry, but I think you've gone off the deep end on this one.

Sounds the same to me.

Also, her entire post was about leadership and how to encourage it and your dumping on her for... lack of leadership?

I think she put it *way* more politely than I would have. I have been on the forums for the better part of a year and I don't think I have seen such an absolute flood of childish petulant behavior from otherwise intelligent and wise people.

There are a lot of people I respect greatly that are acting like complete idiots over this res-mod thing.

I think you've missed my point. My point wasn't that she wasn't being supportive of the ResMods. My point was that she wasn't admitting responsibility for the problem and was instead blaming the community. Her entire thing was cheerleading the effort, rather than admitting they had fumbled its introduction.

Read again.

edit: Put simply, Jeska said,

"Don't be crappy to the ResMods. This is your fault."

She should have said

"Don't be crappy to the ResMods. This is our fault."

And what you posted was...

OMG ENABRAN SHE SAID "Don't be crappy to the ResMods," JUST LIKE YOU ASKED WHAT MORE DO YOU WANT

I think the RezMod program is about shifting responsibility, something a good leader wouldn't do. You can find the motivation behind most cooperate decisions by following either the money trail or lazy trail. In this case I believe it's a little of both.

I believe your comments on this would have been a much better way to handle this situation.

And blaming the customer for Linden Lab's failures and screw-ups is novel in which regard?

Will this topic never END??? you all need a new Hobby

Ayup.... and maybe some weed too

spark it!

You gotta take it from the dog first

Nominated for the self-ironic post of the week

I do think the original poster was saying something that hadn't been said on the matter; I didn't read it as anything about the value or merit of the ResMod program or the ResMods but on the open statements of the person in charge of the program.

now your speaking my language

About the leadership in general. Jeska is the defacto spokesperson, I suppose, but it really goes back to leadership at the top of the chain. There's something missing in the culture at LL and the end result of that is Jeska being marched out here to tell us how much we suck for not complying with their idea of good citizenship (instead of, well, leading us to that place).

You don't really see toked-up hippies fighting very often... we lose our trains of thought too easily

der