Weird Customer Request

I have a customer who is really frightening me. I dont know what to do. She wanted to know if I could change something in one of the scripts for her. Its just a renaming of some floating text in a poseball. I sort of have issues with doing that but want to keep the customers happy. Anyway when I chatted with her about it I told her that she herself couldnt do it (its no mod) but I could do it for her. Then before I could say anything else she tried to give me a folder. The folder is named something completely diferent. She explained she does with that all ger stuff so she doesnt lose it. I told her I dont accept unknown items, that thats not what I sold her. She insists if I accept it I will see my item in there. Well, Im not willing to take that chance. It also doesnt have the usual accept or decline options with it. Only accept or discard. Has this changed? If shes just clueless I certainly want to help her out and keep her happym but I dont want to open something that could contain a maliscius script. Ive transferred all my lindens out of my account to protect myself from that happening. Ive done nothing with the folder offer, just leaving it there on my screen untill I can get some feedback. Thanks

A folder isn't an object, and any scripts that it contains can't do anything on their own. If it were me, I'd decline the folder and ask just for the item she bought from me.

Why be afraid to accept a folder? Folders don't do anything. If you recognize the contents as your own stuff, it's no different than if you get the items bare.

You could give the customer another no perm version ? Once only.

Well firstly, the buyer purchased the item "as seen" it's up to you if you wish to personalise it for them. I would, probably FOC (it takes a minute or so to change hovertext in a script, so for good customer relations, why charge?).

Secondly, accept the item and take a look. As long as you don't "wear" it or click on a big yellow "this item will empty your L$ account", there's not much can happen that can't be fixed easily.

Thirdly and yes I know I'm being pedantic here, but if you are a scripter, you should already realise it's easier to read things if you use good formating Give our eyes a break and pop a few paragrahs in your posts

Gomez

It's a trap!

The problem with just accepting the folder is shes already informed me that shes renamed the object (calling it hers). Further the text change she wants done replaces my product name with more generic text. This just really smells like someone trying to steal my hard work. We all know that no matter what we put on for permissions there are those who will circumvent it. Im gonna go ahead and accept the folder since it seems to be unanimous that that will be okay. Thanks evrybody, Ill let you know what I find inside it.

ROFL do you watch robot chicken too?

It can't be stolen - they paid you for it (as long as the one you give back isn't copy/resell)

Renaming an object does not take away the fact you made it - you will still show up as the creator of the object.

Think of it as someone buying a watch from you and bringing it to you to be engraved.

Gomez

Just an aside: It's silly to be selling things with hardwired floating text. The value of the object is all in the animation, not the text.

You could allow people to configure the text with a notecard or with a command. Alternatively, don't bother with floating text at all. As long as the poseball is modifiable (but not the script or animation), the user should be able to add their own set text script.

Ooooh, I have a severe dislike of unlabeled pose balls!! Because I'm not always the owner of a poseball I may click, I would prefer to have a bit of a description of what the ball does.

kthxbye

You won't be able to mod the script in the object she's returning anyway. The only way you can accommodate her request is to make a new one with a new script in it. Just accept the folder, trash it, and give her a new object. Or don't.

can you rename no-mod items? i can't.

also, if she gives you a no-mod item to fix, as the poster above has stated, even YOU won't be able to get into it. give her the new script with the words she wants, and be done with it. she can file it in any folder she likes.

That was my first thought. It cannot possibly be the same item if it is no mod, even if it's just the script that's no mod. Can't even be renamed. Tried it once too often.

WOW!!!

A shop vendor that actually responds to her customers! A rare breed indeed. Kinda brings back memories of yester-year. Brrrr, gives me chills.

This is one of the many problems with selling no-mod items. If items were mod, more then half the problems would be gone. Customers would be able to adjust these items to their liking and they wouldn't have to spend time trying to contact person who they got it from.

I hear so many comments like this and it's surprising. My experience with shop owners in SL has been nothing but outstanding regarding service.

/me knocks on wood, says a prayer, turns three times and bows to the east.

This is a very good way of putting it. Personally, if something is important, I ask up front. Sometimes a polite enquiry made, and then repeated by notecard if necessary, is totally ignored. Loss on an expensive sale ensues.

Although this clearly does not apply to the OP in this instance, I bought something from a very talented artist who was still new and didn't realise how to remove text from something she had made. I taught her, and for a little while we were helpful to each other business wise - she is still on my friends list as a friend to this day.

Same here, no single problem encountered with shop owners. And to be honest, I think most shop owners do give good service, as competition is killing in SL. So when you do not give good service, word will spread around and you are out of business.

One of the best examples for me regarding customer service is Animania, where i bought most of my animals. Vinnie is doing good business as he makes the best sculpted animals I've seen in SL, and employed a lady especially for customer service. She is very often around and always available for questions. So instead of filling his pockets asap, he invested in relations with the customers, which made me come back again and again. That's the way to play the game in my opinion!

Greetings, Marcel

My thoughts exactly! If I get an IM or email from a customer with a problem or question, I will gladly log in or drop what I'm doing to help if I can.

I agree. All sellers I dealt with gave good service and fast responses. But then, I make a point of not buying from carelessly set up/shade tree appearance outfits. Maybe that helps.

What is the text she wants replaced, and what does she instead want it to say? If you look at her request objectively and not suspiciously you might decide that what she wants is a functional title rather than a branded one. Her request might help you make a more desirable product.

I don't like products with their name displayed, either.

Yes that one. Sometimes customers will want to augment products with extra functionality of their own, and hard-coded text gets in the way of that. Fortunately, the few times I've needed things like this, the original creators thought the end results would be funny and were happy to make their scripts stop setting text.

Obviously, Ricardo, you've had a bad experience (or bad experiences) with a shop owner in SL, since you take every opportunity available to state that. I'm sorry your experience has been that way. I have never, and I mean NEVER, needed help from a vendor in SL and not received it. Just yesterday I was in IM for over 15 minutes with a very nice vendor in SL from whom I bought a gorgeous treehouse and the teleports weren't working correctly. She was more than helpful, and quick, in her responses (shout out to Luna Bliss). And, truthfully, that has been the norm every time I've asked one for help. Maybe, Ricardo, you didn't approach the shop owner in a very productive, positive way. I've found if you explain you bought one of their products and you love it (which you should or you wouldn't have bought it), but are having some kind of problem, they are always helpful. When I read your posts about this issue, I have to admit that I sometimes wonder if you are bitter and accusatory when you approach them. Not saying you are, just sayin'.

More simply, some people just don't want your product name floating about their house.

That would be unusual firnuture indeed. Maybe you are confusing hover text with the object name that can appear if you have tips enabled?