Welcome to the Second Life Forums Archive

These forums are CLOSED. Please visit the new forums HERE

Group Chat totally down now?

Sredni Eel
DJ Johnny
Join date: 22 Jan 2008
Posts: 414
07-08-2009 11:34
From: Caitlyn Clawtooth
LOL! I jest got this notecard:

"ATTENTION: I just spoke via live chat to a LL CS who says there are NO PROBLEMS with group chat if you are experiencing ANY difficulty, it is just you and a VERY small minority, so LL needs EVERYONE with group chat issues to submit a support ticket so the engineers can find and fix. Nothing will be done without those tickets as the engineers maintain there is nothing wrong. I was told this expressly and repeatedly via life chat less than ten minutes ago."



Wow, everyone I talk to is in the minority then.

I actually left a group recently because all of the messages have been "test, is this working?", and of course it never is working. It's a bloody pain in the ass to be doing something like DJing inworld and being constantly interrupted by non-working group chat that stalls everything I'm trying to type till I close down the error message. I've been told to open and close the IM window three times in quick succession to make it stop, but that's retarded.

It'd be nice to see this resolved.
_____________________
Visit Avatar Bizarre inworld for mens clothing and costumes, unisex wear, eyes, accessories, and more.
http://slurl.com/secondlife/Burmilla/209/205/38
Lindal Kidd
Dances With Noobs
Join date: 26 Jun 2007
Posts: 8,371
07-08-2009 11:45
From: Nika Talaj
If it is true that group chat is broken because LL is attempting to filter all chat spoken by "adult" level avatars or locations from being seen by "unverified" avatars, I have to say that filtering seems to me a completely wasteful implementation. Particularly since the chat servers were stressed BEFORE filtering was even a twinkle in some rabid product manager's eye.

Why not have groups themselves 'rated', not let unverified avatars join Adult groups, and rely on residents to AR any chat that is inappropriate to a group's rating?

We rely on ARs to keep local chat in a PG sim from having obscene content, no?

grrrrrr......
.


Nika, I think that is just another poorly worded piece of CS/TOS from Our Overlords. As far as I know, NOBODY, not even the West Coast Morons, is proposing to filter chat for adult content. They meant "communication" like classifieds and event listings and (maybe) group notices.

Of course, I could be wrong.
_____________________
It's still My World and My Imagination! So there.
Lindal Kidd
Amity Slade
Registered User
Join date: 14 Feb 2007
Posts: 2,183
07-08-2009 11:57
From: Nika Talaj
If it is true that group chat is broken because LL is attempting to filter all chat spoken by "adult" level avatars or locations from being seen by "unverified" avatars, I have to say that filtering seems to me a completely wasteful implementation. Particularly since the chat servers were stressed BEFORE filtering was even a twinkle in some rabid product manager's eye.

Why not have groups themselves 'rated', not let unverified avatars join Adult groups, and rely on residents to AR any chat that is inappropriate to a group's rating?


Filtering Group IM sounds like something that could add enough extra resource hogging to be the source of the recent choking of Group IM. Though I haven't tracked it exactly, the Group IM failures seem to coincide with the recent slow implementation of the new Adult policies.

Allowing the options of Groups available only to verified accounts would be the sensible approach and seem the least resource intensive. Too bad LL doesn't listen to resident input.
Meade Paravane
Hedgehog
Join date: 21 Nov 2006
Posts: 4,845
07-08-2009 11:58
/me doesn't buy it.

Even if they were filtering group chat, which I don't think they are, it would not be expensive enough to do the kind of damage we're seeing.
_____________________
Tired of shouting clubs and lucky chairs? Vote for llParcelSay!!!
- Go here: http://jira.secondlife.com/browse/SVC-1224
- If you see "if you were logged in.." on the left, click it and log in
- Click the "Vote for it" link on the left
Feldspar Millgrove
Registered User
Join date: 16 Nov 2006
Posts: 372
07-08-2009 16:58
Where did this rumor of chat filtering come from, thin air? I suppose anything is possible, but this seems unlikely for many reasons, now or ever.
RockAndRoll Michigan
Registered User
Join date: 23 Mar 2009
Posts: 589
07-08-2009 17:13
From: Feldspar Millgrove
Where did this rumor of chat filtering come from, thin air? I suppose anything is possible, but this seems unlikely for many reasons, now or ever.


It came from here:

From: Community Standards section V
..any Adult content, activity, or communication, that falls under our Adult Maturity Definition must be on regions designated as 'Adult,' and will be filtered from non-verified accounts...


And also from here:

From: dictionary.com
com⋅mu⋅ni⋅ca⋅tion  /kəˌmyunɪˈkeɪʃən/ [kuh-myoo-ni-key-shuhn] –noun

1. the act or process of communicating; fact of being communicated.
2. the imparting or interchange of thoughts, opinions, or information by speech, writing, or signs.
3. something imparted, interchanged, or transmitted.
4. a document or message imparting news, views, information, etc.


Therefore showing that according to the current community standards as defined by Linden Lab, you can't even type anything that they consider to be "adult" which can be received by anybody who isn't already verified. This would in fact render the filtering of group IM's as well as person-to-person IM's and public chat, a necessity.
Dakota Tebaldi
Voodoo Child
Join date: 6 Feb 2008
Posts: 1,873
07-08-2009 17:19
Yeah - no, I seriously don't think LL will be filtering group chat or IM chat or public chat. I mean, LL's new rules as far as adult content could've been written better, but unless they actually post something about wanting to filter chat, I think I'm going to relegate that particular conspiracy theory to the "teens on the main grid! ect" folder.
_____________________
"...Dakota will grow up to be very scary... but in a HOT and desireable kind of way." - 3Ring Binder

"I really do think it's a pity he didnt "age" himself to 18." - Jig Chippewa

:cool:
Nika Talaj
now you see her ...
Join date: 2 Jan 2007
Posts: 5,449
07-08-2009 17:26
From: Dakota Tebaldi
Yeah - no, I seriously don't think LL will be filtering group chat or IM chat or public chat. I mean, LL's new rules as far as adult content could've been written better, but unless they actually post something about wanting to filter chat, I think I'm going to relegate that particular conspiracy theory to the "teens on the main grid! ect" folder.
God I hope so. I've heard it a couple of places now, and on consideration I think you're right ... doing that would be so obviously brain-dead that it couldn't possibly be true.

I was lured by this rumor as an explanation for the nosedive in performance ... I'm left a bit at sea by the fact that although Sardonyx has posted twice on the blogs about group chat (https://blogs.secondlife.com/community/technology/blog/2009/07/01/a-status-update-on-group-chat), he's said nothing that would explain the recent nosedive.

Oh well, apologies if I participated in propagating paranoia!
.
3Ring Binder
always smile
Join date: 8 Mar 2007
Posts: 15,028
07-08-2009 18:32
what you are all basically surmising is that in order to participate in group chat you have to be physically located on the Zindra continent, as does anyone trying to also participate in the same group chat.

that makes no sense.
_____________________
it was fun while it lasted.
http://2lf.informe.com/
RockAndRoll Michigan
Registered User
Join date: 23 Mar 2009
Posts: 589
07-09-2009 06:10
From: 3Ring Binder
what you are all basically surmising is that in order to participate in group chat you have to be physically located on the Zindra continent, as does anyone trying to also participate in the same group chat.

that makes no sense.


It makes as much sense as Linden Lab's decision to include the word "communication" in the new CS document in relation to "adult communication" without addressing some of the issues created by the actual definition of what communication actually is.
Feldspar Millgrove
Registered User
Join date: 16 Nov 2006
Posts: 372
07-09-2009 09:35
From: RockAndRoll Michigan
Therefore showing that according to the current community standards as defined by Linden Lab, you can't even type anything that they consider to be "adult" which can be received by anybody who isn't already verified. This would in fact render the filtering of group IM's as well as person-to-person IM's and public chat, a necessity.


Filtering words simply doesn't work. For that reason alone, I don't think they will bother.

What would work, however, would be to restrict *any* communication between people who don't have compatible ratings. For example, not allow people on Zindra to communicate with people who are elsewhere.

I would expect communication to encompass Chat, IM, Group IM, Inventory drops, Profile views (except I think they are all rated PG anyway), and Teleports (already restricted). I do think they might implement text and voice and inventory blocks.

A harder problem area is scripted objects, which could be owned (or whose scripts could have been written by) incompatible avatars, and which can be used to transmit information (eg. text or actions) between avatars.

There's also the problem of inappropriate URLs being transmitted and opened in various ways in the system.
3Ring Binder
always smile
Join date: 8 Mar 2007
Posts: 15,028
07-09-2009 09:37
From: Feldspar Millgrove
What would work, however, would be to restrict *any* communication between people who don't have compatible ratings. For example, not allow people on Zindra to communicate with people who are elsewhere.

that is a bad idea and defeats the entire purpose of IM. not every group is about the sexxors you know.
_____________________
it was fun while it lasted.
http://2lf.informe.com/
Clarissa Lowell
Gone. G'bye.
Join date: 10 Apr 2006
Posts: 3,020
07-09-2009 09:38
skipping the whole eavesdropping line of conversation...

Group chats are still borked for me. I'm lucky to post successfully into a group IM half of the time.

What drives me nuts, though, is when someone else posts to a group chat, and without even trying to post or open that IM myself, I get the "unable to join group chat" error message. Tends to pop up when I'm trying to build or something and that window gets in the way.

I am hoping that when everyone has upgraded to 1.23, that bug will vanish. Please tell me it will vanish? Lol
_____________________
Feldspar Millgrove
Registered User
Join date: 16 Nov 2006
Posts: 372
07-09-2009 09:44
From: Clarissa Lowell
Group chats are still borked for mel

From: Clarissa Lowell
I am hoping that when everyone has upgraded to 1.23, that bug will vanish. Please tell me it will vanish?


As best as I can determine from the Grid Status page, LL does not acknowledge that there has been a problem with group chats for the last several months. However, they did say there was a problem over the last couple of days, but it's all fixed now.

I don't think the problems have anything to do with Viewer releases: it's grid (server/internal networking) problems.
Clarissa Lowell
Gone. G'bye.
Join date: 10 Apr 2006
Posts: 3,020
07-09-2009 09:58
From: Feldspar Millgrove
I don't think the problems have anything to do with Viewer releases: it's grid (server/internal networking) problems.


Great - then there's no telling when it will improve?

Thanks for the info Feldspar.
_____________________
LittleMe Jewell
...........
Join date: 8 Oct 2007
Posts: 11,319
07-09-2009 10:49
From: Clarissa Lowell
Great - then there's no telling when it will improve?

Thanks for the info Feldspar.
Supposedly, it group chat will be much much improved with the 1.27 server release that is being rolled out to roughly 500 regions today for pilot and then to the rest of the grid next week.

So... watch this space.
:rolleyes:
_____________________
♥♥♥
-Lil

Why do you sit there looking like an envelope without any address on it?
~Mark Twain~

Optimism is denial, so face the facts and move on.
♥♥♥
Lil's Yard Sale / Inventory Cleanout: http://slurl.com/secondlife/Triggerfish/52/27/22
.
http://www.flickr.com/photos/littleme_jewell
Rioko Bamaisin
Unstable Princess
Join date: 16 Aug 2007
Posts: 4,668
07-09-2009 11:18
Group chat was working excellent while I was in world today. I heard a rumor it was fixed so tried it out...and it worked consistently...
_____________________
http://www.flickr.com/photos/rioko1/
Feldspar Millgrove
Registered User
Join date: 16 Nov 2006
Posts: 372
Grid Status
07-09-2009 19:50
For those who are not aware of it, you can follow the most recent LL status report on group chats here:

http://status.secondlifegrid.net/2009/07/08/post685/

which is part of their "grid status" blog.

Someone mentioned that the Group chat problem may be (at least partially) related to changes made to the grid in the form of server updates. (These are not updates to the Viewer that you download, but rather updates to the software the LL puts on their servers. So you don't have to do anything about it.) Indeed, the top announcement on the status blog is about LL rolling out a server update right now! And the release notes for that server say something about fixing Group chat -- by undoing some change that was made in the recent past.

http://wiki.secondlife.com/wiki/Release_Notes/Second_Life_Server/1.27

I think there was also some kind of networking problem, or some kind of problem with other servers. (There are several kinds of "servers" making up the grid. The ones we hear about most often are "sims", which are the machines that create the land and where your avatar stands, and "the asset server" which has something to do with Inventory. Actually the latter is more complicated than that, but nevermind.) They are rolling out server updates -- that is, sim updates, right now. But they claim to have mostly fixed the problem even before that happens, which points to some other kind of problem - on one of the other kind of servers that are part of the grid.

Anyway, apparently there is at least a two-pronged approach in progress to solve the Group Chat problem.

By the way, Group Chat problems have plagued us for years (well, at least since 2006 when I got here). I know of some large groups (few hundred people) that were simply shut down by their owners because they stopped working right, over a year ago. Groups have always had problems.

For the technically oriented people, who want to imagine what kinds of problems and how this happens: consider that a "Group" is about a disparate set of services, not a single entity in the system. Lots of places where things can go wrong.
Distilled1 Rush
written in the Pixles
Join date: 29 Jul 2006
Posts: 504
07-09-2009 19:54
All I get is could not start new group chat.. even if I haven't tried .. over and over .. sucks
_____________________
Dell XPS-700 (this is a fantastic case!)
XP media
Intel Core2Duo 2.38ghz
Nvida 9800GTX+ 512mg
4 G RAM
Dell XPS 1530 Red
Core 2 duo VISTA and I like it!
Nvidia 8600m 512
6 G RAM
Compaq amd 3200 XP home
POS!
Nvidia FX 5200
2 G RAMM
White Box XP pro
P 4
Nvidia Shared 128k some odd old PCI card
1 G RAM
*(STILL RUNS THE 1.21 CLIENT AND LATEST RC! )
1 2